| I wouldn't go back to that hotel |
| Hotel Sonesta Maho Beach Resort & Casino Resort |
User Rating:
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Marcel >
1 contribution(s) United States of America |
| Jun, 2009
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Arrival: April 2009
My arrival was Ok. The person at the front desk (Mr. Elvis) was very nice.
Rooms:
The room was Ok. We really expected much more for what we were paying for. The problem was the towels. We used them and they never replaced the same quantity. We had to call the front desk to get them. On another topic, when we arrived we noticed one pillow was missing. I had to call them twice to get it. Only one soap we got. We also had to call them to get another soap (we had to do this everyday). The other problem was the minibar, which was empty at all ties. They never provided us with drinks or anything. They did provide us with a coffee maker, but the sugar was never replaced in the quantity we had the previous night.
Restaurants and Bars:
Pretty expensive. All of them. The service was ok, far from outstanding based on their prices. The buffett breakfast was $ 16.50 and was just that, buffett. You couldn't order anything else but what the buffet had. For $ 16.50 each ? C'mon !!!
Beach/Pools/Grounds:
The pool was pretty nice. The beach was very rocky and it wasn't that large either. Regarding the grounds, we had WI-FI only in the lobby. Neither in the rooms, nor the pool, nor the beach, etc. Besides, we needed a password to get connected. This password expired 3 days later and when we requested a new one they told us the person in charge (of doing that) was off on week ends.
Activities on and off the Resort/Hotel:
One day they scheduled a karaoke show. We went and found there was a wedding instead. They didn't even bother to let us know the karaoke had been cancelled. We took one tour to visit Marigot and Phillisburg. It was very well organized and lasted what they told us. The tour guy was very corteous and answered every question we asked.
Other Comments:
I wouldn't go back to that hotel. |
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