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I hear all the bad things about royal elite but in really life. My husband and myself went they in early 2009, after a 6 week trip to jamaica that end witha friend getting hurt. We had a great time and did buy a one bedroom, since then we have had a couple hickups but all has been worked out. We returned to sandos caracol in december and had no problems. no problems booking or with are stay. the have changed thing and are working hard to make it all right. we love the staff and the staff loves us no are money. like we found in jamaica they love your money not you.
cant wait to get back there
Activities on and off the Resort/Hotel
lots
Beach/Pools/Grounds
clean and nice
Restaurants and Bars
fast, good and clean
Rooms
nice clean and cleaned everyday with towel animals on the bed
By far the best all inclusive hotel out of four stays in Mexico
I arrived at this resort and found out my wallet had fallen out of my carry-on luggage on the aircraft. The desk manager Tony Braun was extremely helpful and spent a long time helping me locate it. The staff were very friendly and helpful and were cheerful and extremely hard working. The resort was spotless.
Activities on and off the Resort/Hotel
The catamarans, hobie cats were a great time to sail and if you used one it was a good workout with the wind and waves. I thoroughly enjoyed them thanks to Pancho's excellant service. It is too bad all were not servicable, as it would have been a lot more fun to have others to sail with.
Beach/Pools/Grounds
Pools were great, swim up bar was awesome thanks to Jesse, Tere (Happy Birthday) and of course Manual, the entertainer. The grounds around the resort and pool areas were kept pristine at all times, the only thing I noticed was one afternoon there was a huge mess on the beach, probably due to a lack of security guards ensuring people used the garbage containers.
Other Comments
Out of all the resorts I have stayed at in Dominican & Mexico this one is the best one for the price charged and the service, food and general resort shape, activities and entertainment. I would definitely stay at this resort again, and would recommend it
Restaurants and Bars
Restaurants, were reasonable, the food was good, with a good selection of variety, although one may get tired of the sausages floating in grease, in general it was the best of the resorts I have stayed at. The specialty restaurants were from good to excellant, especially Sir Georges with really great food. The asian was westernized more than any oriental restaurant, but still featured good tasting food.
Rooms
Someone made a comment about the beds being hard. Yes they are firm mattresses but reasonable to sleep on and not worn out like other resorts that I had stayed at. The room was fully stocked with a bar fridge with bottled water, beer and beverages as well as a liquor cabinet with dispensers for it. The cleaning staff were extremely hard working and never once overlooked anything in the room.
Your Arrival
I checked in with no problem whatsoever, the majority of the clientèle of the resort were Mexican nationals, which is totally understandable at this time of the year. I was always treated with respect and courtesy, and made to feel welcome as a guest of the resort.
Fantastic Vacation
Hotel Dreams Resort and Spa
User Rating:
Derek >
1 contribution(s) Canada
Apr, 2010 | Leisure | With Spouse/Partner
The Dreams Riviera Cancun was a perfect blend of service, atmosphere and enjoyment. Yes there are children at this resort but we went as a couple knowing this and were able to still have a wonderful vacation.
Activities on and off the Resort/Hotel
Lots of energy and activities if you wished to participate. Not overly agressive to gather people for events and the noise from them was never really annoying.
Beach/Pools/Grounds
Beach was unfortunately not that great due to the weather during our stay. Winds were strong and had a storm front for a few days of our vacation.
Other Comments
Excellent service, attention to detail and memorable experience. Would highly recommend and we plan to return soon.
Restaurants and Bars
Food was excellent...we really enjoyed the Japanese and French. Plenty of bars to accomodate a thirst of any nature. Good selection of liquors availble.
Rooms
Exact replications of what they portray on their websites. We found them stunning and almost all have some sort of oceanview.
Your Arrival
Nice and close to the airport with about only a 30 minute drive.
Unforgettable!!!
Hotel Grand Sirenis Riviera Maya Resort
User Rating:
Sandra >
1 contribution(s) Canada
Mar, 2010 | Leisure | With Group
This is the second time I stayed at this resort and I will definitely be returning. We departed Ottawa on March 7 for 2 weeks and we all had the time of our lives, I know you can give 5 stars but if it were possible I would give the Grand Sirenis Riviera Maya 10 stars for excellence.
Activities on and off the Resort/Hotel
We didn't do any excursions out of the resort but there were many to choose from.
They also have a beautiful spa and gym. You can take a nice walk there (about 5min) or you can have your concierge call the shuttle for you. The gym is state of the art, we went everyday around 3pm and there was always something available to use. They also provide you with water and towels.
The spa is without a doubt beautiful and the staff is very nice.
The shows in the evening were by far the best entertainment I have seen in Mexico and the animation team is fantastic. Always getting everyone involved.
The Disco at this resort is also very nice. You need to take a shuttle to ge there but it is a 5 minute ride an well worth it!
Beach/Pools/Grounds
We spent most of our 2 weeks at the beach, however the pools were equally beautiful. The beach can be a little bit rocky but not enough to need shoes although we saw some people wearing shoes.
The pools and the grounds at this resort were imaculate, there wasn't one minute of the day that we didn't see someone cleaning it, very well kept.
There is also a lazy river at this resort, very very fun and a perfect place to get a beautiful tan. They provide you with a floatation device and it takes you through the river very nice touch.
Other Comments
I would have to say that the Grand Sirenis Riviera Maya excels in every way.
A special THANK YOU to the Managment of the Grand Sirenis Riviera Maya you have created a world class resort. We thouroughly enjoyed our vacation and will be returning without a doubt next year. THANK YOU again and see you in 2011.
Adios!
Restaurants and Bars
There are 8 a la carte restaurants to choose from:
Italian, Mexican, Mediterranean, French, Japanese, Steak House, Cajun and Brazilian. We manageg to go to all of them because we were there for 2 weeks and they are all VERY VERY GOOD! My favourites would have to be the Steak House and the French restaurants.
The Buffets are equally good. I never had a problem finding something to eat and everything I ate was very good. Excellent!!!!
The staff at the bars are very nice they go out of their way to make everyones experience enjoyable. Look for Gabriel and Joakin these guys know how to mix a drink!!!!
There is also a coffee bar at this resort and you can go for a coffee at any time of the day, very yummy!
Rooms
The rooms are spacious, beautiful and very clean, nothing to complain about.
Your Arrival
We arrived in Mexico around 12:30pm and went through customs security very smoothly. We had to wait awhile after we got our luggage to go through security but we were in paradise so we didn't mind. We took a bus to the hotel that takes about 1 hour and 20 minutes.
Check-in at the hotel was seamless. The bell boys were very friendly and assited us with our luggage. We were then greeted with a glass of chamapgne and guided to reception to check-in. The reception staff were very accomodating answering our questions and helping us fill out all the necessary paper work. We were then given our bracelets and our rooms keys. We then went back to the bell boys and we were driven to our rooms and our luggage quickly followed.
Handicapped Accessility EXCELLENT
Hotel Barcelo Maya Beach
User Rating:
Dixie >
1 contribution(s) Canada
Mar, 2010 | Leisure | With Spouse/Partner
This resort has exceptional handicapped access to restaurants, theater, activities, pools even the beach! You will not feel like you are the only one who is handicapped at this resort –many people with varying disabilities have been repeat visitors to this resort.
Beach/Pools/Grounds
The sand has a hard paced base so both strollers and wheelchairs can get down to the beach. At the foot washing stations you just roll right in-you can also use the rain shower option to rinse off the salt water. The foot washing stations are everywhere. The beach restaurants have low-sloped ramps, all wash rooms have handicapped facilities and are close to the beach and pool. The pool has many different types of entrances - hand bars, low slopes beach like entrance you could roll your wheelchair right into the water if you wanted. All pathways are well cared for. The walk ways to the main lobby are marble so its smooth sailing watch for a drop of about four to five inches on the marble surface- there are only a few in the day you might not see them but at night they are lit up.
Other Comments
I would recomend the Barcelo Maya to others who are handicapped or with a wheelchair or a family with a stroller.
Restaurants and Bars
All totally accessable the staff are happy to carry your plate to the table, get something from the buffet, etc.
Rooms
A ground floor room is fine if you are able to transfer there is plenty of room with only a sliding door track to get over to your balcony. The bathroom has a tub with two lower grab bars with an angled bar on the wall. There are also handicapped rooms available with roll in showers.
Wonderful Experience
Hotel Grand Palladium Royal Suites Yucatan
User Rating:
James >
1 contribution(s) United States of America
Mar, 2010 | Leisure | With Spouse/Partner
We had the most wonderful experience in Mexico imaginable. THe service was excellent as well as the facilities. We had a small complaint and it was handled immediately. We have stayed at the Royal Suites 3 times and each time it seems to get better. So good that we bought 420 nights at the Palladium Travel Club. It's a bit like buying a car with the saleman but all went well. Sice we had been there 3 times, given the cost of these vacations, we should have bought years ago. We look forward to the future stays for us and for our friends and family.
Just returned from this amazing place yesterday, and had to write a review. Don't listen to all of the negative comments, go, go, go!!!! I have travelled to Cuba and the DR, and this has been by far the best. We were a group of 11, and everyone had a great time. This resort is simply beautiful. The staff are so friendly and helpful. We can't wait to go back next year, only next time it will be for 2 weeks.
Activities on and off the Resort/Hotel
Didn't really do any of the activities, just laid around an relaxed. We did hire a private driver to take us around. We went to the Coba. Our driver was so knowledgable and friendly. He took us shopping and sightseeing. Some of our group did the 4x4 excursion. They had a blast.
Beach/Pools/Grounds
The beach is alittle rocky. I had water shoes with me, so it really wasn't a problem. The water is awesome, lots of waves. The waitresses will come around the beach and take your drink order, so you don't have to go stand in the line for one.
Other Comments
Please don't listen to all the negative reviews. This resort is simply the best!!!!!! Can't wait to go back.
Restaurants and Bars
The food was amazing. Lots of different choices. If you couldn't find anything to eat, then you are a very picky eater. We found the food was the best by far. So much to choose from. The bartenders are great, and will do their best to make you anything you want.
Rooms
We stayed in a junior suite, (room 1163) and it was amazing. Marble everything!!!! So clean, so beautiful!!!!
Your Arrival
We arrived from Halifax at 11am local time. Check in was a breeze. Our rooms were not ready until 3pm, but no problem. We got our braclets on and were free to use everything on the resort. Had some relaxing drinks in the lobby bar, then went and had lunch at the buffet. Explored around some, more drinks, then our room was ready.
They were soooo nice to our handicap son & all the teenagers
Hotel Sandos Playacar Beach Resort
User Rating:
cindy >
1 contribution(s) Canada
Apr, 2009 | Leisure | Family
We used Hospitality Sun & Fun for our electric wheelchair transfer.
Very courteous very effecient. They also rent Beach Wheelchairs which we wished we had known.
Activities on and off the Resort/Hotel
Activity staff knew all out teens by name, shows were great!
Beach/Pools/Grounds
The beach comes & goes with the currents. Beautiful bright blue water.
Other Comments
We would all definetly go back to this resort and now that I know about
Hospitality Fun& sun, I know we can go to Cancun or the Mayan without
difficulty. They ever sell handicap tours.
Restaurants and Bars
The teens loved the Sports Bar, Everything was wheelchair accessible except
the Disco. Every Buffet was themed. The steak in the Ala cartes was the
best I have ever had
Rooms
The Riveira rooms are some of the nicest our group has stayed in.They are
"huge" you could easily put a family of 6 in them if they would allow it.
Big jacuzzi bath tubs that open up right into your room if you want.
We had the most beautiful wheelchair accessible bath & shower. Huge!
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