Ave. Las Américas, Rpto. La Torre, Km 3, Varadero
"Wost Vacation Ever!!!!!"
Posted by: maggie on Sep 28, 2015
see all reviews
"Nothing but the beach"
Marko on Jan 11, 2010 >
1 contribution(s) Canada
Visited on: Jan, 2010 | Leisure | With Group
290 people found this review helpful
It is supposed to be a 4 start hotel, but for sure one of the stars is a part of the Cuban flag, has nothing to do with the quality of the hotel. The week that we stayed at the resort the weather wasn't great and we couldn't enjoy the beach (which is only good part about the actual resort), so we stayed at the bar most of the time. To be honest there is nothing and I mean nothing to do at this place, so if you don't have a great company with you, don't even think of this place. So where do I start; the games room, with games which are dangerous for you and your kids. The elevators, where 2 out of 4 were broken the whole time, my friends managed to get stuck in the other two twice, and on the last night one of them went down with 5 people inside – I didn't see any ambulances, but even if everybody is ok, this is not away to spend your vacation in the rollercoaster ride down the elevator shaft. The common area washrooms were dirty, no towels, soap or toilet paper, and some of them were so stinky - you could not even enter them.
Rooms, first of all we couldn't get a room, then we spent hours switching rooms looking for something appealing. The one that we settled in was in the main building and actually had warm enough water to take a shower ( after waiting for 5 - 10 mins, letting the cold water run down). But our friends were not so lucky and the only warm water they had was in the actual ocean.
The room was not sound isolated, so if somebody was making noise outside (and lots of people did (all the time)), you will hear the noise very well, from 8 AM till 3 AM.
Restaurants and Bars:
Unfortunately I had worst food than these one, but it gives no credit to this place. The entire menu was %99 the same every day, so if you like same, tasteless food over and over again than you will be fine. The food is OK, but far from being enjoyable. I went to other resorts where after first round in a buffet you will go again wondering what should I take since you not too sure what you like the most, in this place it was the opposite, you would go back, cause you didn't like anything and wonder which food was okay enough so you could actually eat it and get enough energy to function till the next meal...
Activities on and off the Resort/Hotel:
The activities and entertainment, hmmm, I'm not sure if bingo is a considerable activity, all other stuff is not even worth mentioning. Considering the fact that the weather was bad I would expect more, or at least something, but whatever they did was very poor and not professional.
With all due respect the entire thing scores no more that 2 stars, comparing to any other place I've been to and I've seen few dozen hotels around the world.
If you get a deal for a week under 500 bucks, flight and taxes included, you will get your money worth, otherwise don't even think about it!
"Keep in mind this family vacation cost us 15,000.00 plus"
Posted by: Adell and Gord
on Jan 10, 2010 >
1 contribution(s) Canada
Visited on: Dec, 2009 | Leisure | Family and Kids
288 people found this review helpful
My husband and I booked and paid in full this Christmas gift to our children and grandchildren from Dec. 19,2009-Dec. 26, 2009 all inclusive 4 bedroom Villa at Villa Cuba. Paid in full June 30, 2009. We received a confirmation number for the villa stating when we arrived on Dec. 19, we had this. Keep in mind this family vacation cost us 15,000.00 plus. We had to board the limo at 2:30 am Sat. morning for our fight to leave Toronto at 7:15 am we also arranged for the family to and from the Person airport. 10 people total,6 adults,children and spouses, 1 18 year old, 1 14 year old, and 1 5 year old grandchildren. Tired, we arrived at the Villa Cuba resort to only find out there is NO villa for us, this is the ONLY reason we booked here for the Villa which my husband and I knew they had because we and another couple were there 4 years before in a 2 bedroom.Now 10 people each 2 pc. of luggage and carry-ons standing in the lobby with nowhere to go. I asked the staff to check here is the confirmation number, they would not, I argued that we paid for a 4 bedroom villa and it was confirmed by them months ago, they didn't care. I was told their responsility was to give us 4 rooms when clearly on my confirmation invoice which I showed them STATED complete 4 bedroom villa. We asked for the manager, they refused to let us speak to him/her, we were approached by the Hola Sun rep. only for them to side with the hotel.Now my first and wanting to be just perfect family vacation turned into a nightmare, I was tired of talking, my family was upset, hungry, and tired this went on for 4 hours in the lobby from our arrival at 11:30am till 4:20pm. Finally they said we can show you a villa but it only has 3 bedrooms right now because another couple is in the 4th room, and we have 1 other bedroom in the villa accross the way with 1 bedroom also occupied by other people. Take it or leave it. Come Monday the couple in the 3 bedroom villa will be leaving and the other family member can move in with you. Now this is a family vacation,living with other people, your family split up etc. etc. So 1 of my children and 1 of my grandsons spent 2 nights away from us with strangers.I am apolled at the customer service and I will not ever be returning to this resort again, no compensation for inconvienence they just did not care. So I will not be stopping here as I write to you, I will be writing to the head office of Hola Sun they were fast at demanding the money up front which they got, I will be writing the Travel boards all I can find, I will be writing the leader of the country to let him know how Canadians have been treated and I will be in touch with my travel agent so she is aware and sends no one else there. If you have any other suggestions please let me know they have not heard the end of this.This caused hard feelings where tempers and long waits got the better of us among my family upon arrival, mixed emotions and my family never wanting to return to Villa Cuba again.
Activities on and off the Resort/Hotel::
Booked a day trip with the Hola Sun rep. Leighe (I think is spelt)another $727.32 over an above to go to Havana for the day tour. I paid for it on Monday for a Wednesday tour all was fine till I returned to her desk on Tuesday to see about another tour, I approached her desked and the first thing she said to me was your tour is tommorrow you leave at 8:00am, I looked at her and replied that is not why I am here. She didn't know why I was their and after that rude comment I was not booking anything else with her. She was part of the problem on Saturday and I guess she felt I was a trouble maker why? I wanted what we paid for nothing more then what they confirmed months ago.
I have been a few place, never before have I been insulted,or have I been disrespected the way I was at this Villa Cuba Resort customer service counter.
"Hotel villa cuba"
Mr. Robert Curotte on Dec 24, 2009 >
1 contribution(s) Canada
Visited on: Jan, 1997
982 people found this review helpful
This is my fifth time staying there i love the people they are friendly Hotel is clean staff are friendly and willing to help you. Food is good you can always find soomething to eat. Hotel is always being upgraded painted. The beach is great. The year before I stayed at the Tuxpan and coulden't belive the changes they did at villa cuba This year I am going for 2 weeks.
"Great Villa Cuba"
bob and janet beach on Jul 30, 2008 >
1 contribution(s) United Kingdom
Visited on: Jul, 2008
2003 people found this review helpful
We have stayed at the Villa Cuba for the previous 9 / 10 years - what more can i say? The hotel is always spotlessly clean and as well maintained as can be expected, the whole staff are exceptionally well trained and try their very best to satisfy and help visitors to enjoy their stay. The food in the bars and restaurants is as good, and in many cases better, than in many of the other hotels that we have stayed in other parts of Cuba the choice is incredible.
In addition to the above, the actual position of the Villa Cuba allows tourists to walk easily into the small town of Varadero without the need to take some form of transport - a pleasant casual walk of around 10 minutes - although it can be a little warm to do this in mid afternoon!
As you may have realised my wife and I love Cuba, love Varadero and love Villa Cuba - by choice we would stay nowhere else. Great position, great food, great staff, great Beaches!
"Fell in love with cuba"
Posted by: melissa
on Jun 24, 2008 >
1 contribution(s) GERMANY
Visited on: Jun, 2008
1605 people found this review helpful
The beach is great the weather was amazing the food was very nice especially the fresh fruit coconut pineapple...
People staff and everybody I met was very friendly
Can't wait to go back there if it would be closer to Germany I would probably go there every year. To be honest I was really jealous for the canadians because its so close for them.
You can really have a good time there and enjoy yourselves so thanks to everyone who made me have such a good time and made me know how to dance salsa.
Marcia on Apr 15, 2008 >
2 contribution(s) Canada
Visited on: Apr, 2008
3430 people found this review helpful
I stayed at Villa Cuba in December 1992 when it was a 2-star resort with no pool(s) - what a change since then! It was a wonderful vacation in 1992, but it looks like it's improved immensely - I can't wait to visit again!
Isabell on Feb 11, 2008 >
1 contribution(s) GERMANY
Visited on: Feb, 2008
4308 people found this review helpful
These holidays were one of the best in my life. The most staff is very nice, a big thank you to Otton-chico, who made fantastic cuba libre! I hope to come soon again! CU Isa
"Villa Cuba a Paradise"
Posted by: Osiel Hernandez Torres
on Jan 16, 2008 >
1 contribution(s) Cuba
Visited on: Jan, 2008
5626 people found this review helpful
I always go in my holidays to Varadero and this year I went to Villa Cuba with my family, this was one of the best weeks in my whole live, the resort us very good and the services are spectacular, the food is fenomenal, what I enjoy more was the animation, I enjoy the bingo in the evenings and the Disco Chekere, I think to come back this year again, greatings to all the staff that make our holidays so nice.
Tony on Dec 23, 2007 >
1 contribution(s) ITALY
Visited on: Dec, 2007
1126 people found this review helpful
Some years ago, I spent a wonderful vacation there. The staff is simply beyond reproach!
(Translated from Spanish)
Alexandre Morgado on Dec 2, 2007 >
1 contribution(s) PORTUGAL
Visited on: Dec, 2007
666 people found this review helpful
I wold like to now , if the hotel gaves toals to beatch and swiming-pool