Sol Club Rio de Luna Mares




Sol Club Rio de Luna/Mares - Holguin

Location: Beachfront - 60 minutes from Frank Pais International Airport
All-inclusive - 464 rooms
Description from resort website: 2 Buffet-style Restaurants, serving a wide range of international and regional specialities, open for breakfast, lunch and dinner - Mediterranean, Italian, Mexican, Cuban Restaurants - Pool bar - . - Tea Corner & Bar open 24-hours, serving coffee & tea (5pm to 6pm) - Lobby bar open until 2am - 2 pools - Daytime entertainment programme, including archery, aqua-aerobics, darts, dancing and Spanish classes, ecological tours, badminton, mini-golf, bikes, horseback-riding, etc. - Mini Club and Playground - Non-motorized water sports: windsurfing, sailing, kayaks, snorkelling - 2 Tennis courts - Gym with sauna and massages
~ Reviews posted on this page — >32 Don't forget to send Debbie a review on your return
~ Map of Resort
~ Reader's Vacation Photos  ~  1, 2, 3, 4, 5
  ~ Cuba Resorts Review Index
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  Sol Club Rio de Luna/Mares - Holguin  PUD
March 2008

at this hotel feb 22 -mar6 great beach- clean rooms- bathrooms need some work but work ok. staff for most part very friendly,see nikolas and jenny at mares pool bar for the best service and treatment,see orzo ast mngr if you have a problem other asst mngr is a man called yunior yea;;with a y. dont waste time with him ,remember to tip these guys they dont get paid much


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  Sol Club Rio de Luna/Mares - Holguin   Monique ~ Nova Scotia
March 2008

Arrival - No problems. Customs went fast and no long wait for the baggage. Changed money at the airport, was second in line while my husband waited for the bags.
For about 30 people it was a bad start of their vacation: their luggage didn't arrive......one lady with 3 kids said she didn't see one of her bags all week.

Rooms - We got rooms 0001 and 0002 for the first night......very noisy since they are on the ground floor in a busy corridor. Changed the next day without problems to buiding 5 on the third floor: great ocean view! The resort is a bit older which shows in the bathrooms but everything is very clean. The maids are friendly, do a great job and are appreciative of little presents on the pillow. They'll leave extra water and make nice creations out of the blankets.

Restaurants - The buffets are fine, there is enough variety. We liked the buffet at the Lunes side better, it wasn't as busy as the one on the Mares side. The Lunes buffet is not open for lunch but has the snackbar close by. Personally I wasn't a big fan of the snackbar menu although I had the grilled fish one day and that was delicious.
We ate Italian (not great, the kids found the pasta at the buffet better, deserts were great) Cuban (restaurant on the beach, nice atmosphere pretty good food) and our favourite, Mexican.We would have liked to eat at the 'romantic' restaurant on the beach, la Pinta (mediterranean) but it was booked for the week. If you show up before 9 O'clock at the reservations desk you wont have to spend a long time in line.

Bars - Lots of sugary cocktails to be had if you like those......We found the drinks at the lobby bars better, real glasses and real juice.They also make pretty good cappucino. Most evenings there was live music in the bars, a travelling 5 piece band at Mares and a piano player at Lunes. There are 2 pool tables in each lobby bar as well, the cues aren't great but will do for a fun game.

Beach and Pools - The beach was the best. We've been to Turquesa before and this beach was better. The locals think so too. Great snorkeling to the right, you will have to cross to the next resort which is no problem. Their guests would come to our side too as it was less crowded (you could tell by the purple towels...)Lots of chairs available, the guys are always willing to drag some over to your choice spot. Lots of shade too as there are enough trees. You can reserve a trip on the hobiecat, sailboats, kayaks, windsurfing and pedal boats.
The pools were clean, the Lunes pool is quieter.

Grounds - Lots of vegetation, very well kept.

Activities - There are lots of activities offered, just check the boards in both lobbies. Waterpolo every afternoon. It looked like younger children were kept busy as well (we have teens)
My husband and I went on the bicycle trip one morning which turned out to be a hike up the mountain as well.(beautiful view) It was fun although I got eaten alive by mosquitos during the hike mainly because we stopped a lot. So bring bug spray if you decide to go on this one. There are no mosquitos at the resort to speak of.
We also rented scooters one morning (not recommended by the tour company but fine if you take it easy as the roads are quite bad) If you brought dollar store items this would be a good time to bring them along to give to the locals who do not have the advantage of working at the resorts.

Conclusion - We would recommend this resort. We have stayed at a 4 1/2 star and a 4 star before and this one is a 3 1/2 I believe (depends where you look) so we knew to expect somewhat less. The rooms are a bit older, the bathrooms less luxurious and the equipment a of lesser quality (2 tennis raquets in total for 2 courts so bring your own) But overall we were not disappointed.

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  Sol Club Rio de Luna/Mares - Holguin   Rhonda
March 2008

Trip – Booked through Sell off Vacations, Air Transat, Westjet flight

Flight – One hour delay leaving Halifax due to snow storm which was fine…it is winter in Nova Scotia…..Westjet crew are the BEST!!!!!

Passengers – 3 females ranging in ages from 35 to 42

This was our first trip to Cuba. I read all the reviews for every resort in Cuba and this one had the best and that’s why we booked it. Let me tell you something….I have a huge fear of bugs especially cockroaches so I am always worried about going on these trips but the reviews didn’t say anything about bugs so away we went. Sol Rio has 2 hotels that you can go back and forth to….Mares and Luna…..Mares is where we stayed. Landed in Cuba…..got off the plane and it’s 31 degrees at 11:30am…….paradise after leaving Halifax in a snow storm. Customs was a little wait but no problems. Got our bags and one the bus we went. The bus was air conditioned which was awesome. The guide on the bus spoke English very well and described some things we were seeing on the way. Ride to resort was one hour. Arrived at the resort….check in no problem…our room was ready right away. Hotel lobby was beautiful. When the man at the front desk told us our room number I looked at my friends…..it was a room on the main floor…..we went to our room….opened the door and it smelled very musty. We then went back down to the front desk and asked for another room on an upper floor; he kindly told us there was nothing available until the next day which was fine with us. The next morning we went back to the front desk and he said our new room would be ready and 2:00pm and it was. This room was amazing with a beautiful view, we were very happy. My birthday was February 28th so we planned an excursion for the

catamaran/snorkeling/lobster lunch/swimming with the dolphins for that day. The weather was beautiful until Wednesday. We got up Wednesday morning and it was raining (first time in 2 months) so we just puttered around the resort that day. We got up Thursday morning (the day of our excursion) and it was still raining with very high seas…..our excursion was cancelled and rescheduled for the next day. Friday morning still raining……cancelled again…..went to our Transat reps (Raoul & Ivette) and we were refunded our money. The sun came back that afternoon but it was too late and we were leaving the next morning. Having rain the last 3 days there was really crappy but nobody can control the weather when you travel. Check out the next morning was a breeze. Bus was on time for the ride back to the airport to go home. Flight left Holguin about an hour late because it was late coming from Halifax. Landed in Halifax…yup in another snow storm…….oh well……..

Here are some things you might want to know:

Resort rooms – NO BUGS AT ALL!!!!! Very clean…our maid was awesome…..we left her all kinds of gifts every day…..Cubans are very grateful for everything you give them.

Bars – Beach bar makes the best slushier Pina Colada’s, lobby bar is open 24 hours.

Mares Pool – Very clean and has a swim up bar but if you want a chair at the pool you better get down there very early in the morning and put your towel on your chair….NOBODY will touch it.

Luna Pool – Very clean, no swim up bar.

Mares Buffet – lots of selection but I found the food to be very bland and I’m a very picky eater but I did not starve…….they only use Gouda cheese which is very strong……along the buffet you will find some raw beef, chicken, prawns and fish……the chef will grill it right in front of you so take advantage of it…we didn’t until the night before we left…delicious!!! Oh and they serve French fries with EVERY meal, even breakfast!

Luna Buffet – we found the buffet at Luna better than Mares so we ate there a lot. All the bread is delicious! Fruit is not in season right now so there is not a big selection of that at all.

There is a 24 hour snack bar at Mares and Luna but you can only get fries, hot dogs and burgers…..if you ask they will make you a sandwich…I found the burgers a little tough but it was real beef so no worried there.

The Beach – BEAUTIFUL!!!!! Papalas everywhere but just like the pool you have to go down to the beach early and put your towel where you want it…..NOBODY will touch it there either. If you walk down towards Luna’s portion of the beach it a little rocky when you walk in the water but Mares beach is awesome. Snorkeling is good but I just wish I would have gone to a reef to see more. My opinion of the beach….beautiful but Desoto Beach in St. Pete’s, FL is like you died and went to heaven.

Snorkeling Gear – if you have it bring your own. It’s very hard to get the gear at the beach hut unless you are there early and you can only have it for 2 hours.

Entertainment – every night….good but bad lip syncing…..the BEACH PARTY WAS THE BEST OF THE ENTIRE TRIP!!!!!!

A la Carte – we only tried the Mexican……I don’t like Mexican food but my other friends loved it.

A couple of other short notes:

There are a lot of stairs at this resort so if you have leg problems this is not the place for you. There are not many things for little kids to do at this resort (which was fine by us) although there were a few children there. Cuban people are AMAZING!!!! Bring some toys for kids, old clothes that you don’t want anymore (especially if they have Canada written on them) and toiletries from the dollar store for the maids…….also…please tip the bartenders….it takes 24 CUC’s to get 1 dollar of the money they use living there…..they are not allowed to use the CUC as it is tourist money only…….change your money at the bank at the resort and get your cigars on your way home at the Holguin airport as they are cheaper than the resort.

THE SUN……the sun in Cuba is very strong…I tan all year long so I was pretty tanned going down there…….I went snorkeling and had 2 braids in my hair….the back of my neck burnt really bad and so did my scalp as well as my ears….I had sunstroke for 3 days which consisted of bad headaches but there was no way I was letting that stop me from having fun in Cuba!

I would recommend this resort to everyone and we are planning to go back in February 2010 (Mexico next year)

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  Sol Club Rio de Luna/Mares - Holguin   Doug ~ Ontario
February 2008

Arrival - Arrival in Cuba no sweat(3rd time into Holguin. 1st time with Sky NO SERVICE. With my job I fly at least 200 hrs a yr. Never ever fly with sky service. Resort (3rd time to same place) is no longer a 4 *. At best a 3*. Staff are great cleaning ladies are 100% Would not go back again!!

Rooms - Good if you have a can of Raid for the bugs!

Restaurants - OK if you like fried food

Bars - Great

Beach and Pools - Don't know about pools. Beaches are great!!

Grounds - Great!

Activities - Evening entertainment great!!

Tours - didn't try this year.

Conclusion - Don't expect 4* food. McDonalds is far better. The last two years was much better.

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  Sol Club Rio de Luna/Mares - Holguin   Faro & Shana
January 2008

*** First time travelers to Cuba read ! ---> You will need 25 CUC (Cuban convertible Pesos) per person upon exiting Cuba, no money, no exit !

*** Vacation period: Sunday, Jan.13th to Jan.20th

* The quickest and shortest review: Try it - Won't disappoint at all !

*** Long review: My wife and I (Shana-Faro) went to Cuba for the first time and I must say that we enjoyed our trip tremendously in this resort. From the scale of 1 to 10 (10 being the best obviously), I rate this trip as 8.5 at least. I recommend this place to everyone who is looking for a 4 star hotel and resort.

Flight: Sky services booked via Transat vacations. 1.5 hour delay until we flew. Not too much of a big deal, we were not too fussy. The plane had tight seats and an ok service. It was probably the least pleasant part of our trip altogether. Almost no delay when returning. Plan for your last day, if your return is late in the evening as the checkout time for the hotel is 12pm and if you want to stay 4 hrs extra, you have to pay 25 Pesos.

Hotel and check-in: Very quick check-in for us and the lobby was very impressive.

Room: I would rate it as 3 star not 4 but the maintenance and cleaning was always on time and the room was very clean overall. If you want some view to the Swimming pool and beach, reserve the Northern rooms. The downside could be that the music sound from the beach area after 11 (until 2) maybe bothering those who want a 100% soundproof sleep. We did not care and enjoyed our view.

Grounds/facilities: Beautiful, clean and always maintained. We took lots of pictures and enjoyed every step around.

Bars: Very good overall, except we ran into a couple of very uptight bartenders (one of them was Vladimir) who had no idea of what customer service is all about. Dry, constipated, slow and when serving alcohol, looked like he is giving away some of his parents wealth. The rest were, for the most part, friendly and once tipped, even friendlier, however, we tipped the other staff like gardeners, cooks, entertainment staff (Fidel, Norhe, etc) as these folks almost NEVER get any tip from anyone. We strongly encourage all you great folks who are reading this review to tip these fellows as they really deserve it and they don't make any money compared to waiters and bartenders.

Restaurants: I am a VERY good cook and considering that, from the scale of 1 to 10, I'd give a score of 4 to 7 (depending on where you eat) for food. 2 buffet and 4 a la carte restaurants. Beach: One word to describe it: Awesome. No issues at all there. Try catamaran ride (small ones) and you will love it !

Swimming pool: Awesome. Swim-up bar and the only small problem is that if you are late in the morning, the seats are taken.

Entertainment: Starts from 9:30 or so and we were there for the most part to see dancers. Not quite synchronized for sure but we did not expect Las Vegas. remember, this is Cuba and these people do not have that luxury of giving you a world-class entertainment, just go with the flow. We met all the dancers and all of them were great people and very kind.

Miscellaneous: We tried Jacuzzi, steam bath, table tennis, pool-side activities such as games, etc and we enjoyed them all.

Other tourists: For the most part, LOTS of amazing people in the hotel. TONS from Ontario and Quebec ! (Hello everyone, Salut tout le monde !) We met quite a few people there and the mood was fantastic. My only beef with a few others (minority and we ignored them at the end) was that they were so uptight and soulless. Blank stares and boring, etc but hey, they missed the fun part not us !

*** Overall, we will go back to this place. It was one week of fun and we will never forget all the great time we had. Cheers.

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Sol Club Rio de Luna/Mares - Holguin Joe and Karen (Canuck130)
November 2007

The flight out of Toronto at 6:25 a.m. was on time and we were on the ground at Holguin Cuba at 10:15 a.m..The flight was uneventful and the cabin service was very good and we were served a sandwich ( EggMcMuffin from Wendy's I think) for breakfast. We enjoyed the flight.

Cuban customs. Took a while to get through customs and immigration and pick up our baggage. Cuban customs pulled us aside and searched our bags. I had to smile a bit as the first question the young customs agent asked me was "where's the cooker". I didn't know really what he was talking about. After searching all my luggage they came up with our 3 c.tea kettle. By now there was four or five customs agents milling around looking in to the kettle through the spout trying to figure out where "the cooker" was. They summoned their head agent and he just put his hands to his head and then up in the air and turned around and left. The embarrased young customs agents quickly closed my suitcase and told me "sorry sir for the delay, take your kettle with you LOL.".

Bus ride to hotel. My fellow passengers were waiting for me on the bus. I felt sheepish for the delay but there was still a few stragglers left to get on the bus so thankfully I wasn't the last. There was a lot of confusion about the seating but that was sorted out fairly quickly and we were on our way. Now I was feeling much better. The coach ride to the hotel was just marvelous with all that Cuban scenery laid out in front of me as I ended up with a marvelous front-row seat. This is the nicest part of getting in to Cuba during daylight hours when you can enjoy a one hour and 15 minute free coach ride through the most beautiful country you have ever seen.

Hotel check-in and reception. Ahh, here alas, a tiny fly in the ointment. Seemingly our room won't be ready for an hour. Not to worry as we stash our luggage and head for a looksee of the beach as this is our first time at this hotel. Beautiful beach and beach restaurant. We return to reception two hours later and no room yet. Another hour they say. OK now I am just getting a little aggravated about this hotel as I have been up since 2 a.m. and I'm a bit out of sorts. We head of again and come back two hours later. No hotel room! I told them that I thought this was unacceptable as the previous guests that we were replacing had left that morning at 7 a.m.. Then they changed tack and started looking for another room for us in a different section which they found. We got into our room an hour later (five hours after arriving). The room overlooked the renovations and the doors would not lock properly so we went to reception and the young man told us that they were just sorting out all of the paperwork about the rooms and that if I would come back by 9 p.m. he would try to help me. By 9 p.m. we were settled in a most beautiful room looking west over the Bahia De Naranjo and Cristobal Colon Park. We were very happy to have a room facing west overlooking such beautiful forest and countryside. It's so nice to sit on your balcony in the mid afternoon and bask in the sun overlooking such a beautiful place and with a cool Mojito in one hand and a good book in your other hand. Heaven!! In addition to getting the room we wanted, the next day hotel public relations sent us a very nice bottle of Cuban rum for any inconvenience that we had been through. A nice touch. We appreciated the gesture and basked in the sun on our balcony and drank to their good health. Air Transat also sent us a very nice bottle of rum and a package of Cuban coffee (the coffee we are trying out this morning for breakfast ).

The room. A nice spacious room with a king-size bed and spartan furnishings. There was a television set and CD player. There were quite a few television stations and the CD player worked quite well. The CD player also had a tape deck. The room had quite a nice size closet with lots of hangers. In the closet there were a set of drawers, an ironing board, an iron,an electronic safe that was easy to use. The bathroom had a full bathtub and shower and quite a nice vanity and sink. The bathroom also had a bidet and toilet side by side. The bathroom was nicely tiled and very clean. There were lots of space for your luggage and there was lots of drawer space. The room had a beautiful balcony facing west where the afternoon sun streamed through large sliding glass doors. We were very happy with the room.

The grounds and facilities. Absolutely stunning especially the grounds on the Luna side. We spent our first day walking all through the hotel complex. Such marvelous landscaping and tropical flowers everywhere. We thought for the kind of money that we had paid to come to this property that we had lucked out in a big way. We made our way through the fitness center which is shared by both hotels (Luna and Mares). Just beautiful with lots of exercising equipment and hot tub and sauna and massage and hairdresser. Here at the fitness center there is also medical service at certain times during the day. There is an activity Center on the beach where you can make reservations for water sports etc.. Also on the beach is a Mini club, a massage table and a dive center. In front of the Luna reception and lobby there are scooters and bicycles for rent and also four-wheel-drive vehicles. At the Mares lobby area there is a car-rental agency. There are shops at both the Mares and Luna lobby areas. There is also a money exchange next to the buffet at the Luna lobby area. There are lots of other facilities too numerous to mention at this hotel complex.

Restaurants. We found lots to choose from here. Unfortunately there was only one of the two buffet restaurants open during the week we were there and the buffet was quite crowded on most occasions. But I would say with the other buffet restaurant "Colon" at the Mares coming back online soon there will be no lineups like there were when we were there. We found the food at the buffet to be quite good and it was our restaurant of choice on most occasions. However we did eat at two of the a la carte restaurants during our stay. We certainly liked the Cuban restaurant. It was on the beach and we really enjoyed the atmosphere there. You have to wear DEET in the evening hours because of mosquitoes . The other a la carte that we went to was the "romantic" restaurant on the beach. There we had a very nice filet mignon and some good wine and enjoyed good service and a great atmosphere right on the beach. It was indeed romantic and we enjoyed it. During our week the Mexican restaurant was open for breakfast and we liked that location very much. We usually had a before lunch snack at that same restaurant as well. The staff there are excellent. On another occasion we had pizza at the Italian restaurant on the Luna side and it was pretty good pizza also. Really during the week we had no problem with choice of food and drink. On a couple of occasions at the buffet we had some really excellent chicken Cordon Bleu and another hit with us both was the turkey breast stuffed with spinach and cheese. Excellent. Air Transat puts on a great beach party for its clients on one evening during the week. It happened to be Tuesday evening on the week we were there and the party was a wonderful success. Lots of food, drink, great service and a fashion show and some entertainment right on a beautiful beach. We never wanted for any type of food during the week we were at this hotel.

The beach. Playa Esmeralda. The beach was quite beautiful. Approximately 1.3 to 1.5 km long. Nice powdery white sand. Lots of shade and lounges were to be had all week. Good washroom facilities on the beach. I would say there would never be any problem getting sun lounges and a shady spot. Two lunch snack restaurants and bars (one at the Luna end and one at the Mares end). All your needs will be well looked after during lunch at the beach. Also there is a great activity at the end of the day when Cuban professional skydivers take tourists up in the helicopter and a tourist and a Cuban professional jump in tandem from a height of 10,000 ft? .. It is quite thrilling to watch and just looking at the faces of the tourist participants as they float down to earth safely in the hands of professional skydivers, is an experience in itself. Very exciting for us to watch.

Bars and entertainment. The nightly entertainment I cannot comment on as we didn't attend, but I know they did have entertainment every night at the theater starting at around 9:30 p.m.. I'm sure the entertainment staff do their best as always. The bars we did frequent on occasion. Actually probably many occasions. We enjoyed the lobby bar 1492 in the Mares section on quite a few occasions. The service there was excellent and the bar was open 24 hours. We mostly had a routine all week. We had a drink at most bars. We certainly enjoyed the bar at the Luna lobby. Here after our buffet dinner we would have a brandy Alexander and listen to some great piano music before heading back to our room. The pool bar was a nice place during the day. We had several drinks during our week stay at the bar attached to the Mexican restaurant. A great place to have a drink at noon and people watch. We also had some drinks at the bar attached to the Italian restaurant by the Luna pool. All in all the bars were a very good experience with good quick friendly service and nobody really put their hand out for a tip. They appreciated a tip when they got one but were never demanding or slow if you didn't. Good staff all the way around.

General Area. This hotel is situated in a most beautiful area. We did quite a lot of walking through the park next door and we did some hiking for quite a few kilometers around the hotel's general area. Walking the area is something I would recommend to anyone. The flora and fauna are just beautiful. We may spend two weeks here on our next visit so that we can explore the whole area on foot.

Our Alarm Clock. One morning we awoke to the sound of a crowing rooster. We thought maybe we had slept in! I got out of bed and went out on the balcony but it was only 4:50 a.m. and pitch black. I thought this rooster's body clock is out of sync. I also thought it was a bit too early in the morning for him to be looking for some action. I guess Cuban roosters are 24-hour action junkies LOL. As I looked out from the balcony I seen the bright trails of two falling stars.I made a a wish. I then called Karen and as we both stood there on the balcony in pitch black you could see a billion stars twinkling up there and the Milky Way was unbelievably bright. I hadn't seen this kind of clarity in the sky since Cayo Largo in 1992. It was like we were looking at the bright lights of a huge celestial city in the sky. It took our breath away and we just thought that we were both the luckiest people in the world to be there at that moment. We will take this image and hold it in our hearts and minds forever.

Hotel check out. I was very surprised that with approximately 90 people checking out that the hotel management had not arranged for an early breakfast for its clients. Actually they had some coffee and some rolls laid out at the Carabella snack bar (Mexican restaurant). There was no cutlery or plates etc. etc.. Bad planning. A very poor effort by the hotel. If you are expected when you check-in to wait four hours for your room then I think when you check out early they should have some perks in place for an early breakfast on your departure. Opening the buffet or Carabella snack bar 15 minutes early would have made a good impression on the hotel clientele and given them more reasons to come back. Small things like this count a lot. To be called a four-star hotel the management will have to follow through on all of these small extras that make a holiday a great holiday instead of a good holiday. It wouldn't be a lot of effort for management to have done this but would have had huge good faith and loyalty from their clients if they had.

Would we go back to this hotel?. Absolutely. This was wonderful value for money. Actually Karen and I have already talked about plans to go back to this hotel for Christmas 2008. That is a long ways in the future but we haven't been away for Christmas ever and this seems like a really nice laid-back hotel with good service where we would be comfortable spending Christmas Holidays. There is very little pretense at this hotel, just good solid quality service from almost everyone involved. The area is also very beautiful.

The bus to the airport. The bus was on time and eventually after a lot of head counting we made our way to Holguin Airport. The ride to the airport was again through the same beautiful landscape. Traffic was a little heavier on our way in. We were the first bus to the airport so check-in was kind of a breeze as we were first in line. No problems with our luggage being checked in (I was able to get the "cooker" back on board without incident) and also we got window seats which was a great plus. I actually liked Holguin Airport. The upstairs lounge is quite comfortable and there is lots of window so that the whole atmosphere is bright and airy. We had a sandwich and a couple of drinks and before you knew it we were boarding on time for our flight back to Toronto. It was quite clear on takeoff and we had a great view of the countryside around Holguin as we flew north and gained altitude. I think I did see Villa Covarrubias ( I would love to go there soon) as we flew over Cuba's northern coast heading out into the Atlantic and then over the Carolinas and over the Alleghenies into Toronto. It was a great trip. If anyone is interested here is a link to some photos of the trip. http://canuck.webcentre.ca/ . As I'm writing this I'm thinking about my next trip to Cuba, hopefully sooner than later LOL.

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Sol Club Rio de Luna/Mares - HolguinGraham ~ Nova Scotia
May 2007

Travel from Halifax via Westjet/Transat Holidays. Westjet left and arrived early both ways. Transat rep was a Canadian from Quebec who has been working in Cuba for several years and provides a great briefing and is readily available at hotel.

Holguin Airport
Airport is small but easy arrival, congested departure due to late arrival via bus to airport which put us there with another departure but still not too bad. We have tried the VIP departures at other locations. No need to do this here. Also great place to buy liquor on departure(cheaper). Nice louge to have a beer and sandwich while waiting.

Rooms
We stayed at 2 other Cuba sites(Cayo Coco and Varadero) both 4 & 41/2 stars. I note this is rated 3/12 on this site but 4 with our brochure info. In my opinion it is 4 stars in comparison. Drive to hotel was 1 hour but enjoyable as you get to see the rural living and beauty of countryside. We stayed at the Mares side 3rd and 4th floor oceanview rooms. Upon check-in during the line-up they hand out check-in cards to fill out and an employee puts on your all-inclusive bracelets. When you get to the counter (approx 10-15 mins) you hand them your hotel voucher and you are assigned your room. The couple we were with were not assigned their paid oceanview room but this was quickly rectified. The rooms are exactly as depicted in our brochure. (Both of the other two resorts we stayed at had slight bug issues in rooms and or bathrooms. Not all rooms but just enough to be annoying.) This place was spotless and no insects at all in the rooms. Part of the reason could be the overall cleanliness of the hotel but also could be because the other two resorts we had a villa and room apart from the main hotels. We had read another review about having to use your room magnetic cards to work the air and or electricity in your room. As suggested we left one of our cards in the slot all the time we were there. Ours was located just inside the right of the door entry. This is needed to work the air and some electricity. Bathrooms were large and modern with hairdryer etc. Lots of amenities and towels. Room has the best safe so far. You make up your own 4 digit code which was great. (No keys and very easy to use). Coffee machine. Rooms advertise mini-fridge. Not to be confused with mini-bar. Ours just had 2 litre bottle of water each day. Transat provided free bottle of rum(26oz) and small package of coffee. Balconies in room were nice and large with adequate chairs. Great to have coffee in the morning. We didn't turn the TV on this trip so I can't tell you about the programming but the other couple said it was OK. Maids were very friendly and efficient and although they don't get into as fancy stuff with towels(swans etc) they do appreciate any gifts etc.

Luna Side
The Luna is a separate hotel with separate check-in etc. If you like flowers, plants and nature walks the grounds have been developed with you in mind. Absolutely gorgeous. There are several walkways with lookouts over local rivers and places to sit and watch the pelicans and egrets. This is on the Luna side of the property so we didn't find it right away.

Food:
They advertised 2 buffet restaurants. Although both were open when we were there the Luna side was just open for breakfast but is slightly different from the Mares buffet and nice for a change. Our first night there they had a Beach Party Buffet for guests. (They set up tables on the beach and roast pig, beef and chicken.). They had entertainment and a great night out. Transat also sponsored a separate similar party while we were there and as well Transat books you 2 a la carte dinners to save you having to get in line to do so. For us we had Mexican and Italian. If you come with other couples as we did you just have to go back to the regular line and advise them and they put you together. No problems. There are snack bars at both beach ends(Luna and Mares). These serve as beach bars and snacks. At night they convert them to the a la carte themed restaurants. There is also snack food and bars around the pool which also is changed at night to a la carte. Both our restaurant experiences were good. The buffet restaurant is much the same as others. Good choice and personally I like to watch my food cooked in front on me which is a choice you have.

Beach:
Overall this was the best yet. Esmeralda Beach is very much like Varadero. You walk from sandy beach into sandy water. Long enough for nice walk and borders on Rio D'Oro Resort. We used the Luna side of beach not for any special reason but we found two palm trees right on the beach but there are more than enough cabanas here. No worry anytime of the day. Just a gorgeous beach. You can use catamarans free and also paddle boats canoes etc when the wind is down. Transat also leaves you two beach towels in your room. You can exchange them for fresh ones whenever you want on the beach(hut) and all you have to do is make sure there are two in your room when you leave.

Day Trips
We took the horse and buggy ride to Guardalavaca (1/2 hour each way). The driver drops you off at the flea market for 1 hour then picks you back up. This is where I would recommend you buy souvenirs. The market is set up for tourists and you will see people from other resorts there. The buggy drive is very enjoyable as well. They do have people set up in the hotel lobby to sell similar souvenirs but you will pay slightly more for them and not the choice. This trip cost $15 pesos total for both couples as the buggys hold 4 people.

Resort In General
Esmeralda Beach is where Chris Columbus landed and all the restaurants are named after Columbus associated vessels etc. Nina, Pinta, Santa Maria. As I mentioned previously this is a 4 star resort without question. Staff speak English better than the other two resorts but are just as polite and nice as other places. This seems to be a common thread with travel to Cuba. The great people. Communication was no problem at all with front desk and staff in general and I am still amazed at the cleanliness of this resort. We will go back again.


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Sol Club Rio de Luna/Mares - HolguinBetty and Larry ~ Ontario, Canada
May 2007

We were at the Luna for two week in Oct. 2006 and again for two week April 2007 on the Luna side. It is smaller than the Mares and quieter. We enjoy the smaller, quieter side. If you want more action go to the Mares side with the swim-up bar.

Both sides have a nice pool and short walk to the beautiful beach.

For Cuba the food is good and there is always something for everyone to eat. Drinks are as strong as you want.

People are very helpful and friendly. If you are beach people you will love it. If you want more you need to drive into Holguin or take one of the tours. Roads are not that good in Cuba, so we always take a taxi if we want to go else where.

We been to Cuba 6 times and this is the only place we have repeat visits to. It is the people and beach who keep bringing us back. Entertainment is usually dance and singing. They try very hard and do a good job at it. We plan on going back again this year.


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Sol Club Rio de Luna/Mares - HolguinRon and Sylvie ~ Shediac Bridge N.B.
April 2007

Just returned from 1 week at the SRLM---March 22-29. Travelled with Transat Vacations once again as we find them to be very good. We arrived in Holguin at aprox. 10:30 in the evening. Clearing Customs was fast and easy as there were no mistakes on our Tourist card. Make sure that you fill it out properly. After clearing Customs, we went to the Bank located on the left side of the Arrivals area to exchange our Cdn dollars for Cuc (convertible pesos). The rate of exchange was 75cuc for $100.00 and only slightly different at the hotel later on in the week. Having tasken care of this formality we gathered our luggage and exited the hall. Our travel Rep. was very easy to locate and he directed us to our bus. Vendors had beer for sale---1 beer/1.5 pesos. Needless to say pretty well everybody stocked up for the ride to the hotel--aprox 1 hour. We made detours to drop off people at the Grand Playa Turquesa and Blau Costa Verde before arriving at the SRLM.

Check-in was quick enough, although the last person in line might of found it a bit long. The bar was open nevertheless. Our room was located directly over the Lobby, dead centre of the building--room #2051. All the usual amenities were present and the room was very clean. Nice view of the pool area and the ocean in the basckground.

The SRLM is in effect 2 resorts combined into 1 complex now. Two buffets for breakfast, 1 buffet and 4 snack restaurants for lunch and 1 buffet and 4 A La Cartes for dinner(supper). Food was pretty good at the buffets and very good at the A La Cartes. We didn't loose any weight and brought some extra pounds home, duty free.

Lots of bars---- 2 lobby bars, 1 pool bar and 4 bars located in the snack/A la Cartes restaurants. Something is open 24 hrs a day.

Lots of activities to participate in if you are so inclined. We found that the Mares side of the resort (where we stayed) was much more active than the Luna side. This was great because when we had had enough of the noise ,we would just go to the Luna side. The animation team offers little excursions and no charge or very minimal, daily. These are well worth the effort and time to do.

The beach, Playa Esmeralda is absolutely stunning. Lots of palapas, palms and other trees. Tons of chairs so no need to be a dork and reserve a chair at 6 in the morning. Incidentally, we never had a problem at the pool either. Great for swimming and snorkling. Walk to the right towards the cliffs and you can snorkel and feed tons of fish.

The staff are all very nice and work very hard to make sure that your stay is pleasant. One can always find fault, no matter wherever on goes. The best advice I could give would be to forget it and concentrate on what is good. We've been to this resort two times now and are already talking about returning once again.


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Sol Club Rio de Luna/Mares - HolguinDave ~ Ontario
March 2007

Just returned from Sol Luna y Mares and a great week at this resort. Travel was with Transat Vacations. Before going we had read some of the negative reviews and since being there wouldn't agree with any of them. This hotel is Value for the money. If you want gourmet dining and total pampering......bottom line spend more money. Check out how much you have to spend to have even four star dining and accomodation here in Ontario for more than a long weekend let alone plane fare.

Some tips and observations that we discovered a long the way. At this time a $50.Canadian dollar equals 45 CUC. Your best bet is to take enough Canadian dollars to convert to CUC's at the hotel or airport. The outlets at the hotel seemed to be open from about 9.30 in the morning until 10.30 at night and at the airport I changed some at 10.30 p.m. I used a Royal Bank Visa card at the hotel bank to see if it would work since they don't accept any that appear to be american (Citi, AmEx,) it took time for their phone line computer but it did work. I don't think you get as good a rate as for cash because there is a service charge and believe it or not they convert the Cdn. dollar to a U.S. dollar in the process for whatever reason. This method gave 50CUC for almost 65 Cdn.

The airports, more organized in Holguin than Toronto. Of course this can be blamed on the amount of or lack of numbers of planes landing and taking off at these airports. At Holguin there were only two departures the night we were going out. When you get to the airport the bus from the hotel lets you off very near the lineup to get your boarding pass so you don't need a porter or luggage carrier. After you get the boarding pass from your airline you go to counter to the left of this to pay your 25 CUC and they put a sticker on your boarding pass that you have to go through the booths marked immigration etc. Once through there you go through security which is similar to Toronto except you can have your rum etc., in your carry-on since there is no restriction there on keeping liquids less than 100ml. Inside the waiting lounge there are snack bars & duty free. In spite of what our tour rep. Lorraine told us the liquor is cheaper here than at the hotel and there is more variety. When back to Toronto what is there left to stay expect about one and half hours to get through if you're lucky.

Hotel Rooms - Very clean and well maintained. Not new but fine because you don't spend much time in your room. Your room card must be placed in holder on the wall because this controls the air conditioner (similar to other hotels in Carribean). Leave one of them in there all the time or you could bring an old card from home if it has a magnetic strip. Make sure you bring some small items from home (Dollar store lipstick, nail polish, hair clips, etc.) and tip the maid daily with 1 or 2 CUC's and you will have towel art and all the towels and bottles of water that you could ever use. These kind of items are not readily available in Cuba and she can have money but can't buy them. No kleenex in the room so bring your own in you want them. Do not take any glasses, towels or cups out of your room, get coffee in the morning in the lobby otherwise you may have to pay for anything missing even if you leave it somewhere in the hotel. The maids are responsible for everything in its place in the room.

Beach- One of the best in Cuba. Protected by a reef it never gets too rough for swimming. Not a long beach and you walk the length in about 20 minutes. There are no rocks or seaweed etc. along the shore in front of this resort, it becomes more rocky closer to the 5 star resort to the east and so their guests tend to visit on this resorts area. Two beach bars that have a small menu at lunch time. The bathrooms at the beach are not well maintained although the one on the Lunes side is usually cleaner. I would suggest you bring a small roll of t.p. in your beach bag when you are at the beach. When arriving at the beach go see the guys at the pile of loungers (on both Mares & Luna sides) if there are no loungers where you want in sun or shade they will drag them over where you want them. They do not have there hand out for a tip, but we tipped them about every second day. The blue loungers are the most comfortable but they run out by about 10 o'clock or so. There was never a shortage of the white ones. They do not work for the hotel, this it there business.

Water Sports - We really enjoyed the Hobie Cat rides. You sign up for them at the Activities shack which is were you change your beach towels etc.Go there between 9 and 9.30 and you can usually sign up for anything you want that day, we always could get what we wanted from snorkeling gear to pedal boat. If you want to sail and there are no openings talk to the guys down at the boats they will usually try to fit you in. A sailing session lasts about 35 minutes and this provides a chance to talk to the guys who work there and hear the real stories about life in Cuba. You can tip them after the ride but a no time did we feel any pressure to do this. Most of the time you have to call them back to give them a tip after they have pulled the boat up on the beach. We tended to go out with the same guy as most people did since you get to know him better and his style of sailing. It is usually windier in the afternoons. Great snorkeling off the other hotel at the east end lots of fish and coral. Take banana or bread to feed them, but be prepared to be surrounded.

Food- There are two buffets and four restaurants. The al la carte restarants are very small and reservations are very limited. With Air Transat vacations you get a beach barbeque on night and two guaranteed reservations. We were at the Romantic and Mexican and both were very good. You have your choice at the Mexican so I guess most people could find something to eat. The Romantic has a set five course meal so I could see were some people would prefer more choice. The meal included proscuitto ham, a skewer of shrimp and fish with rice and beef with vegetables etc., there was champagne and ice cream and cake etc. for desert. It is Cuba so you can expect to have different foods and methods of preparation than we have in Canada. But, you can do the following: both of the buffets have grills and pasta bars so in the morning go to grill and have them cook your eggs, bacon etc. the way you want it cooked if they offer you an egg and you want it cooked more tell them the cooks all understand english, don't take the half raw ones off the steam table. at lunch or dinner they have plenty of raw meat next to the grill beef, pork, chicken, turkey, pick out a piece that looks like good not too much fat etc. and have the cook do it the way you want it, if it's not cooked enough to suit your taste make sure it stays on the grill. For desert they have a flambe area no one should complain about. Again have the chef do the fruit the way you want it with or without booze and add some very good Cuban ice cream.

Bars - What is there to say. Some people over do it and pay for it the next day. You can basically have whatever you want. For those people who have said the drinks are watered down ask bartender for mucho and you may not have room for mix. Mojitos are available usually at the Mares pool bar but not at all bars mostly because they don't have a dependable source of mint leaves, make friends with a bartender if you really need them. Bring an insulated mug from home, you save all the plastic glasses in the garbage and the washing of other glasses. Besides you can rinse it out in your room, if you are concerned about cleanlienes etc. We brought older ones that we could leave there at the end of trip, which I'm sure are now in a Cuban household somewhere.

Excursions - Didn't go on any. We were told that the swim with the dolphins was worth the money, I expect the show was similar to what you see at Marineland. The large catamaran trip for snorkelling ends up at the reef in front of the Luna & Mares beach in the morning and then in the afternoon takes you to another reef some where else so half of snorkelling you can do every day without paying anything. We did take the horse cart into Guardavaca village, worth doing again to talk to a local and see the countryside. It's only about 5 kilometers in but you see a few things along the way. If you want to do this, go out in front of the Lunes lobby late afternoon where the motorbikes are and talk to one of the men there with his horse and cart. He will pick you up in front of your hotel in the morning whatever time you say, drive you in to the village, with a short tour and pointing out things around the village, leave you time to check out the flea market and beach (we told him to be back in an hour) drive you back to the hotel. The cart holds up to 4 people and the charge is 15 CUC total, I think it was only 12 CUC if he just took you in and back.

Overall Tipping - As I said earlier the staff are very friendly and attentive but do not press for a tip, since it is much more important for them to keep their job. Remember though that 10 CUC is almost a week's wages for most Cubans in Holguin province. I did see some people give 2 or 3 CUC at the bar regularly and this would be equilivalent of $20 dollars at home for a couple of drinks. I find that excessive. I would think that if each guest gave a tip to bartenders once a day would be plenty.


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Sol Club Rio de Luna/Mares - HolguinNatasha
February 2007

Just got back from sol rio Luna/mares and had an absolutly excellent time.

We stayed on the Luna side which we loved it is nice and quiet where as the Mares side is a lot louder and seams better for families and younger crouwd.

You do have full use of everything on both sides so it doesn't really matter.

FOOD- the food was really good for cuba.The buffet was good with plenty of selection I loved the pasta bar. We liked the luna side for breakfast as the have a nice area outside to eat. For supper we usually ate at the mares side as they had a bit more selection and bigger so easier to get a spot. We always ate our lunch at the beach bar on the luna side as it is really nice with chairs and tables right on the sand. The a la cartes were all good. We never ate at the mexican but heard from a couple people that it was not that good. We ate at the cuban which was not our favorite but that could be because we don't like fish so our selection is limited. The romantic was very good the atmosphere is very nice and the food was very good. We also ate at the italian this was very good but you get a lot of good.

BEACH- the beach was the best part very nice.We spent all our time here.We liked the luna side which is guieter.

STAFF-all very friendly and helpful and we got to know a lot of them.

ROOMS-were nice they were a nice and clean but we spent very little time in them as who wants to be inside when you can enjoy the beach.

All in all a great resort with nothing to complain about. I would go back.


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Sol Club Rio de Luna/Mares - Holguineeeefarm ~ Goodwood Ontario
January 2007

My first visit to the Holguin area, and my 12th trip to Cuba. I travelled with Transat Vacations. After a flight delay on my return date, I was happy to be able to upgrade to Club Class and enjoy my flight home!

Weather: I had a good week, but we did get rain from time to time. The last day was a complete washout! Heavy downpours interspersed with tempting moments of sunshine to lure you out before the next torrent of rain. It was also a windy week....great for sailing!

Room: I had a perfect location in building 8000 on the Luna side. Second floor, no view due to the dense foliage, but quiet and private. The maid kept the room perfectly clean. She wasn't into "towel art" but did some interesting things with the sheers and the bedspread. I had no problems with insects of any kind. I did notice a problem with low water pressure and less than hot water if I showered at "prime time" when everyone returns from the beach and gets ready for dinner. A slight change in my schedule fixed the problem. The bathroom contained a four piece bath, and there was also a bidet. A slight water leak left a tiny puddle near the floor drain. The air conditioning worked fine but wasn't needed most of the time. My patio door was slightly stiff to open. All in all, a comfortable room.....I had no complaints.

Beach: A beautiful beach, powdery white sand, but short! Not a beach walker's beach, as you can easily cover the distance end to end in ten minutes....even a slow saunter could be done in twenty. That said, there were many advantages here. The barrier reef keeps the surf on the beach reasonable, even on very windy days. This enabled me to go sailing on the Hobie Cat almost every day....and some great sails they were. Fast, sometimes scary fast, and wet. Flying the hull almost every trip. Great fun! This beach is also very good for snorkelling. Don't waste your time on the Mares side. The "good stuff" is in front of PRDO, the hotel next door. You can access the water in a sandy area just east of the PRDO nautical area, and snorkel along the rocks parallel to shore. You'll see lots of fish here, and when you get to the end of the beach, head out parallel to the rocky cliff, and you will find the reef. I didn't venture too far, as I was on my own, but with a group or perhaps preferably with a pedal boat, you could easily access the same reef area the snorkel catamaran tours use. I was able to snorkel almost every day....including yellow flag days. For swimming, the Mares side is best. Sandy entrance to the water, which does get deep fairly quickly.

Food: The usual Cuban fare. There were good pasta bars at both buffet restaurants, (except for a lack of Parmesan cheese) and excellent omelets to be had in the morning. I felt the service at the Mares buffet was somewhat better than the Luna side. I tried two a la carte restaurants. The Mexican was fine....spicy food in Cuba! I enjoyed the Italian meal very much.(funny enough, they had Parmesan cheese!) Both these restaurants are open air, which can get a little interesting when it is raining. The roof protects well enough, but if it's windy the side tables can get a bit wet. The Italian restaurant becomes the snack bar at lunchtime, and offers good Pizza. Both beach restaurants are open as snack bars at noon.

Activities: I didn't go on any of the tours, but did use the excellent free activities offered by the animation staff. The walk up the "hill" behind the resort is worth it for the view, and the "Mini Zoo" was interesting. I skipped the bike tour to Guardalavaca and went myself on a cloudy morning. It's not far, but would be tiring on a hot, sunny day. I went to the market and had a look around. A Cuban man offered to watch my bicycle, which I appreciated. He didn't ask me for money, but I tipped him 1 CUC when I was leaving. (he seemed to have made quite a business for himself watching bicycles for tourists....and it's great not to have to trundle the bike through the market). I was hoping to have a tour of the resort next door (Paradisus Rio de Oro), but it got washed out. Likewise, the snorkelling was cancelled due to too much surf. Other activities included archery (at the beach), dance lessons, Spanish lessons. I didn't bother with any of these, but observed them taking place.

Entertainment: I didn't bother with the nightly shows, but enjoyed the Pianist in the Luna lobby every night. The only difficulty was finding a place to sit, as she is popular! Second hand smoke is also an issue here.

Banks: There are Cadecas at both Luna and Mares, so it's pretty convenient to exchange money. They are open fairly long hours (including into the evening).

Internet: There is currently only one computer available for Internet access. It is located in the Mares lobby, and is quite popular. The upside is it seems to be "high speed", at least in comparison to others I have used in Cuba. Also, the cost is an affordable 3 CUC for 30 minutes, which is all I needed to send an email a day.

Staff: Most of the staff I encountered were friendly and helpful. I thought the buffet staff were a bit distant (with a few notable exceptions), just doing their jobs and that's all. Activities staff were helpful and fun, and my maid was very nice and friendly when I encountered her. The staff at the beach who place your lounger where you request it seem cheerful and eager to help (I tried getting my own chair the first day, and didn't get very far before someone was at my elbow taking it from me and asking me where I wanted to sit). On the other hand, the guy who hands out the bicycles seemed only interested in getting my room number, not in helping me choose an appropriate bike.

Notable: There are roof patios at the ends of buildings 8000 and 7000 which have loungers on them, and a very nice view. There are also wonderful views to be had upstairs on the Mares side. There are couches to sit on by the fourth floor elevators Look around. These places are apparently not well known and therefore are perfect spots to relax if you seek peace and quiet.

Conclusion: I had a good vacation at this resort. It's large enough to be interesting, but not too big to conveniently walk around. There are many choices for eating and drinking, including two restaurants right on the beach. There is excellent sailing and snorkelling available. You can hike in the hills if you crave walking. It's easy to bicycle to the nearest town. This resort is a good choice for people who like to relax but have the option to keep busy. It's starting to show its age, and I did hear a few complaints from people who were less happy with their rooms than I. It might not please those who crave luxury and great food above all else, but is a very good choice for the budget traveller.


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Sol Club Rio de Luna/Mares - HolguinShine ~ Barrie Ontario
January 2007

My husband and I decided upon this resort at the last minute (we booked Thursday, left Sunday), because I am a travel agent, we got an amazing deal, under $550+taxes and the luxury of upgrading to Club Class for a pittance of the price. All in all, for the price we paid, it was a great opportunity to visit this resort (an area we’d never been to previously) but most importantly to do a site inspection on the sister resort, Paradisus Rio de Oro, which we LOVED. As it is my job to sell Destination Weddings, I viewed both hotels through my “work eyes” and in my honest opinion, I would not recommend this resort for a wedding but would definitely recommend it for a cheap last minute getaway.

With that being said, both my husband and I are seasoned travelers, specifically to resorts throughout Cuba, from 2.5* up to 5* so hopefully you will view this as a previous poster mentioned, an honest and neutral review. It is a 3 star hotel, not a 4 as advertised. It is dated and needs a good scrub down, the outside of the buildings showed its age with mold and rust spots streaming down the sides and the floor tiles reminded us of a school hallway. The washrooms in the public areas (lobby/ beach bar etc.) were not very clean either.

There was a delay at Pearson due to the conveyor for luggage being broken and so our flight didn’t leave on time and we were delayed for an extra 2 hours which got us to the resort at 2am. There was only one individual on reception so it was a slow process, luckily the 24 hour lobby bar was open and we could have a few beverages to wait … but it was my first disappointment as they had no mint for mojitos (during the week I had about 4 in total due to lack of mint). Also, due to the delay, many on our flight did not receive their luggage for 2 days!

Room: 3.5*
I had written the resort prior to our arrival with a room request and we were very surprised when we walked into our room, it was a SUITE but with a single bed? We then realized that it was only the one room, connecting was another room with a king bed and a separate balcony. Beautiful. And the view? It had to be the best view in the whole resort, it was magnificent as we had two balconies, this in itself was the HIGHLIGHT of our week and this resort.

Because of the location, it was very noisy until after 2am because of the beach disco below. The air conditioning worked fine although we didn’t use it much, we just opened our two balcony doors and let the breeze try to kill the consistent smell of mildew/mold. The throw pillows were the worse, they smelled very bad so I always put them in the closet because I think the whole room was smelling because of them and there were always teeny ants everywhere, in the bathroom (sink, tub, floor), dressers (on top and in the drawers).

There was a Jacuzzi in one of the bathrooms which didn’t work, we called maintenance up the next day and in broken English he told us that it hadn’t worked in a long time J, the sink in the bar area as well wasn’t working, but the lovely maintenance man said the same thing.

The maid service was the least effective that I’ve seen in all our stays in Cuban resorts. They made the bed and swept the floor but not very efficiently. We noticed a dead cockroach in the main room on our first day and it was still there 6 days later. The towels were not changed everyday, the sinks were not cleaned everyday, in fact one day, we left the wrapper from the little soap on the counter and it didn’t get thrown out (not that we couldn’t have done it, we just wanted to “test” to see).

Food: 2.5*
The buffet food was standard, if not repetitive. There was an omelet station in the morning and the server was very happy, always longs lineups though and we couldn’t figure out why he didn’t use TWO pans as he had the capability of doing so? Typically the one toaster that takes forever, but they had a “griller” and we would toast our bread that way, it was great ! The only had freshly squeezed orange juice on the last 3 days of our stay and we always had to look around and ask for juice glasses. The fruit selection was minimal and when they ran out, it wasn’t replaced. The evening fare was simple, the pasta station was wonderful and this is what we had most nights, although the beef stew was very tasty, nothing else appealed to our taste. We usually sat outside on the terrace, but more often than not, we had to find our own utensils/water glasses (as tables did not get re-set), and then find a server so that we could get our coffee and wine at dinner, I found this kind of strange as well.

We went to the Italian alacarte one evening, and this was the BEST Italian we’ve ever had, it was AMAZING food, we couldn’t talk about it enough (just don’t have the egg drop soup, trust me). We also went to the Mexican alacarte but weren’t impressed, the chairs were VERY hard, wobbly and uncomfortable and the meal was cold. On Tuesday nights, Transat is supposed to have a beach party/dinner but they had switched to the theatre due to unstable weather. All I can say is, don’t bother, it is a standard buffet with a poor selection and when they ran out (rice, beans and butter in our case), it wasn’t replaced and I saw many leaving and then going to the buffet.

Beach: 5 *
The beach is very nice and the sand was beautiful, soft like flour but not white, more a soft light beige. It was only a green flag our first day and still the water was wavy. The following day was yellow and watersports were minimal, the rest of the week was red flag and we were disappointed in ourselves for not going on the catamaran on one of the first days and not having the opportunity to go snorkeling. There were a lot of people there, but you could always find a chair anytime, although the nice blue mesh ones were usually taken first. Beautiful wide stretch of beach with lots of palapas and trees for natural shade.. We had rain for half of our stay, so we didn’t get much sunbathing in anyways but had a blast jumping the waves when we could get in the water.

Staff: 2.5*
This is another area where I had issues with this resort. They never seemed happy? There were a few that stood out to us though, the omelet man, the bartenders at the Luna pool and lobby bar, and one lady from the lobby bar on the Mares side, but that’s it? The lobby bar at the Mares was consistently busy and most times only one server, I saw so many people waiting long periods of time just to be acknowledged, then someone filled me in, GO to the pool bar (Mares) it was NEVER busy !!

Entertainments: 2.5*
The animation staff were fairly non-existent during the day. We never noticed any special activities happening, no archery/shooting/dance lessons etc. The evening shows were disappointments, very colourful but not in sync. And when we walked by the Kids Club a few times and there were none in attendance.

I realize in hindsight I know many may view this review as negative, but I was just trying to be as honest as possible and state some of the issues that we had, and that I would want to know when deciding upon a resort for my long awaited vacation. If you have any further questions or would like to see some of our many pictures, please email me at: paulineblacoe@hotmail.com


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Sol Club Rio de Luna/Mares - HolguinCanada
January 2007

We stayed at this resort from Dec. 22- 29, 2006 and were on the Mares side. I understand that all Air Transat customers stay on the Mares side. There were 3 of us in one room....husband, wife and teenage son. I read the reviews before we booked and was not disappointed with the resort. I'll try to give you some tips that are not covered in some of the previous reviews.

1. There are alot of stairs to the beach on the Mares side...the resort is on the top of a hill so you walk down to the beach. There are at least 15 steps, a landing, 15 more then another landing, and then 15 more steps...then the beach. It is a bit of a climb.
2. Hair dryers are not in the Mares rooms. You can sign one out at the front desk.
3. Furniture, specifically dressers, in the room are rough wood. And there are not many drawers. Putting away clothes is not possible. Come prepared to live out of your suitcase except for the 8 or so hangers in the closet.
4. There are horse-drawn carriages that you can hire. They go to the mini-zoo, to the local town etc. They have fares posted. I took one to the mini-zoo and expected a hot ride...but there was a nice breeze when the horse trots along. Recommended for some fun.
5. Air Transat books your party into 2 of the restaurants. You will receive a paper under your door to tell you where and when.
6. The restaurants are booked at the customer relations desk in the lobby from 9am-12 noon daily. Get there early. After the 1st day there is always a line.
7. They offer a VIP dinner. Mostly for newly-weds on their honeymoon. We were celebrating an anniversary (30 yrs) and I had asked my travel agent to advise the resort so we could attend this VIP dinner. I also emailed the resort. The resort had not acted on either email. When I requested the VIP dinner, I was told that it was only for those on honeymoons. When I explained our situation and specifically asked to attend, the girl at this desk made a note and we received an invite, again under our door. It was a fabulous dinner, so if you are celebrating a special occasion you should enquire about this dinner.
8. If you want to go on a paddleboat or be taken on a catamaran ride by the resort staff, book these at the beach hut where you get new towels. The hut opens at 9:00 am every day. Be there by 8:30 am or earlier if you want a catamaran booked. They are very popular. Sometimes the staff is late and you wait a long time...they have trouble getting transportation to the resort, I'm told.
9.The Guanas Nature Reserve is right beside the resort. Worth going ...6 pesos for adults...you can walk up to the lookout that gives you a great view..and picture...of the entire beach.
10. 9:00 am is a busy time. The breakfast buffet closes at 10:00 am. At 9:00 am you need to book the restaurants, book the water sports as noted above, go on any trips that you have booked with the Transat rep. and met in the lobby to go on the trips run by the animation staff. I had every intent to go on the mini tours offered by the animation staff but the timing just didn't work. But be aware that you can go to the mini-zoo and the Guanas Reserve by yourself.
11. Swim with the dolphins!!! Take extra money if you go on this adventure and for 10 pesos each they offer a special trick......do it if you are a swimmer. You will not regret it. Dolphins are in large enclosures right in the ocean....not tanks. Loved it.
12. Beach loungers are always available. No fighting. Shade is always available. If you don't get a palapa, there are trees on the beach which offer shade. If you want one of the blue, more comfortable loungers rather than the harder white ones, then this is another thing that you have to do before 9:00 am.
ie. go to the beach and reserve them. There are a limited number of blue ones.
13. We went to the Air Transat beach BBQ but just ate and left. I wouldn't go again for the food. It was the same as in the buffet and there were huge lines and they ran out of things. I did read later that they offered entertainment later in the evening. I did not realize this and would have stayed had I known. Next time I would ask the Air Transat rep for the schedule and only go for the show, if one.
14. The special Christmas dinner was on Dec. 24th...not on Dec. 25th. Some people who arrived on the 25th were disappointed that they missed it.
15. If you do plan to go to this resort at Christmas, you will not be disappointed. The Dec. 24th Christmas dinner was 5 course and delicious. Santa Claus was on the beach on the 25th, along with a parade of staff in costumes with music. Each child got a gift. The Holguin Opera Company entertained in the evening on Dec. 25th...with Christmas carols in both English and Spanish. The Holguin Children's Choir entertained on both Christmas Eve and Christmas Day Night. Christmas light were wrapped around palm trees. Considering the fact that Christmas is not a holiday in Cuba, the resort went all out in recognizing the holiday.
16. There are shortages. No mint to make mojitos. No tomatoes for hamburgers some days. Etc. This is Cuba.
17. The resort is not in A-one shape. Walking tiles need paint. Grass needs to be cut in places. Rooms had little problems..ie our sink drain did not work so we just took it out...another person's patio door did not lock. There were not people out every morning and every hour of the day sweeping and cleaning like I have seen in other resorts for the same money. If you want a resort in tip top shape, then this is not the one. Nothing major to spoil the trip...just little things that really do not affect the holiday. There are renovations taking place at present...they did not affect our stay at all. These little things would not keep me away from the resort.
18. The reef is a long distance from shore...if you are planning to go here to snorkel. I am a decent swimmer and would not have gone out to it. There were no little fish in the water closer to shore, like there was in Veradero. The reef down the beach closer to the Paradisio is near bluffs so if it is roufh at all you need to stay away as the waves crash against the rocks and it is dangerous. The animation staff cancelled the snorkelling excursions for this reason. If you do want to try this, the morning is generally calmer.
19. Beware of fatty ham in sandwiches, fatty bacon in the morning. This is considered good meat in Cuba but take a peak in your sub before you take a bite.
20. Milk is very rich and warm. Diabetics beware. It is difficult to get your milk products although they did have yogurt in big bowls.
21. Any questions, feel free to email me....gailatmfp@aol.com.


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Sol Club Rio de Luna/Mares - HolguinDave and Catalina ~ Toronto, Ontario Canada
January 2007

I relied on Debbie's Carribean reviews and other sites to choose my first ever trip to the caribbean, and chose Sol Rio Luna Y Mares, Holguin, Cuba for Travel November 26 to December 3 2006

Best decision of my life!. This was our honeymoon trip; My bride wanted wanted warm sun and a beautiful beach, and I wanted to snorkel / dive on a coral reef. We both got our wish.

This resort is beautiful! Warm pastel colors, rooms are spotlessly clean. We both had innoculations and took Dukoral (TM) against TD (la tourista) since we had never been south before and were somewhat apprehensive about "tropical" diseases. We had no problems whatsoever, and at this resort I doubt they were necessary.

I had read some complaints about "bland Cuban food" but every meal we had tasted like we had cooked it ourselves, and we are both good cooks. Simple, tasty home cooking; beef, pork, turkey, roast lamb, Pasta. Fried banannas with rum flambe for desert. Plenty of pastries and cakes as well. We discovered the Mares pool bar/restarant which had a delicious perca (fresh red snapper) or calamari plate-we couldn't get enough of that wonderful food!

As we flew Air Transat we were special guests at an evening beach party: buffet dinner on the sand--steps from the rolling ocean surf, with a strolling Cuban band and an Afro-Cuban show featuring fire-eaters and a'cappella singers. This is the type of vacation dreams are made of! The beach is an advertisement for the Caribbean; off-white sand the texture of icing sugar, incredible turquoise/ blue water, bottom gently sloping with ocean waves tempered by the reef about 3Km's offshore. Plenty of lounge chairs and large enough to have a whole section to yourselves. The most accessible reef area is to the east, next to Paradisus resort; coral heads appear about 100 feet from the beach and you can follow the reef all the way around to the Paradisus beach, if you want to swim that far. Lots of colorful fish and a school of blue tangs that followed me about a thousand feet; I figured out later that other divers feed them bananas or bread and they were just waiting for dinner. As I had read in other reviews the staff were wonderful! Fine, educated, friendly people; we feel we made many friends in only a week; Nicholas and Arlie at the Mares pool bar, Amelia our room attendant, and others, all with their beautiful Cuban smiles. We noticed many guests who had just arrived greeting some of the staff with apparently genuine affection; they had been before and were delighted to meet each other again. We now know how they feel!

Our Transat / Nolitours representative, Lorena was omnipresent, from the first day orientation (Don't miss it, there is important info to be learned) and available all week to answer questions and offer interesting tips and just be a connection to "Home"

Please visit the Mini-Zoo and say hello to Carlos for us! It is a small (mini) zoo, a ten minute walk out the main road from the resort, featuring a fascinating assortment of native Cuban Birds, animals and reptiles. It is only 2 CUC's entrance and worth much more. Carlos is genuinely dedicated to "his" menagerie and took us on a guided tour of most of the exhibits. This was the natural Cuba we came to see.

We decided mid-week that we could not possibly return home to Toronto if we did not promise one another we would return soon. We will be back in May 2007!


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Sol Club Rio de Luna/Mares - HolguinCanada
November 2006

Travel Date: November 2006
Wholesaler: Transat Vacations.

I'm a travel agent, so I've been around to many resorts on many islands and various resort areas through out Cuba and this was the BEST Cuban resort vacation by far.

Stayed on the Luna Side and sooooooooooooo glad i did. Had a top floor room, with vaulted ceilings, king bed, full bath with bidet (ahhhhh, gotta love a bidet come your 5th or 6th day of Cuban Food, lol).

Arrival with Transat Holidays was great. Check in was somewhat prompt for a Sunday and only one person working the front desk. Front desk staff had good understanding of the English Language and did all they could to accomodate various guests of different nationalities. Great news all rooms at the resort have now been installed with an electronic keypad safe, hence no more deposit for a safe key.

There are some rooms in each block with a fab ocean view, but it varies due to overgrowth of palms and such, but truly for the amount of time one spends in their room, you need the room for the AC (bring an old rewards-points card or something with a magnetic strip to place in the AC slot upon opening the door, keeps it on 24hrs per day that way), shower and a bed only. In regards to the Luna side, if an ocean view is something you have paid for and you want to get specific please pre-email them or notify your travel agent / wholesaler that you are looking for 3rd floor (don’t matter which block) a room in the teens', they are all closest to the beach and would have an ocean view beyond the tall palms and trees and such. So to wrap it up, room was spacious, clean every day, one bottle only of water in fridge per day. The AC worked awesome and plenty of fresh towels and such. Thanks to Transat for having the Beach towels already in room, nice touch.

The food was great. I get "LaTourista" rather easy, so I must say I did really well this time in Cuba. There were no theme nights in the buffets (love that), there was always salad bar, hor's derves bar, entree bar and pasta bar every night. The grill lady was there to fry up Fish, Pork, Squid or Turkey every singe lunch and dinner. Pasta station is always there for lunch and dinner. And every day and night there is a carving station set up with either Roast Beef, Roast Pork or Turkey and let me tell ya, they taste just like Canadian Cooking, real good. Potatoes and veggies tasted like Canadian Cooking as well. I stuck to what i knew in regards to culinary matters. "La Tourista" didn’t kick in till day 5 or 6, so that was good......some blame it on the booze, some blame it on the sun, some blame it on the change in diet or a combo of it all, but I say whatever, its all part of the trip to Cuba really.

Beach was spectacular. Luna is the quiet side with some rocky areas close to shoreline but again is lovely and super quiet but you could swim no problem with a nice sandy ocean bottom. There is a bit of stench that blows off the nearby green water lagoon and smells like rotten eggs, but it depends on the wind direction. On the Luna side, guests from the Paradissus use this beach as well and are accommodated with loungers on the Luna section of beach (remember Paradissus and Sol are all owned by Melia) In regards to the Mares side of the beach, it has pure sand and is great for swimming and then there is that breathtaking rocky point for great photos. Both ends of beach have beach grills, which convert into specialty restaurants at night for dinner. Food at both locals was great and day or night you ordered off an ala-carte menu. Every restaurant has table-service ordered from menu (ala carte), which is nice for 4 star property. In regards to Palapas and beach lounge chairs, there are 5 stations set up along the entire stretch of beach covering both sides and each station is attended by a worker who watches you select a Palapa (there are about 95 plus of these on the beach) and then brings you the appropriate number of loungers and cleans them off for you. Again. very nice touch for a 4 star property. On the far Luna side there are brand new Blue vinyl loungers, but this is because they cater also to the Paradissus guests, but they will deliver one to your palapa as well. All other 4 lounger stations are equipped with those decrepit while hard resin lounges, OUCH!, but whatever its all good.

Nightly entertainment, i didn't attend, was awake by 6am and asleep by 8pm, ahhhhh, vacation, gotta love it. Very few English speaking guests this week at the resort. Mostly populated by Quebec, Brits and Italiano's. My favorite bar was the Azucar bar maned by Orlando and Franco. Here they serve the best beer on earth (Bucanero) and are served by the can or bottle (no draft here at this particular bar), loved that. As well there is table service for drinks here, so no waiting at the bar. Nice touch.

Note…. in slow season buffet for lunch and dinner is open only on the Mares side. For breakfast, the buffet opens on the Luna side. The 24hr snack bar/Italian restaurant on the Luna side was great, again it’s an ala carte menu and they come to your table and serve you 24rs a day. Plenty of bars throughout the resort, so no worry of going thirsty here.

Service I thought was excellent and this place for all intents and purposes is a true 4 star with five start amenities (table service, lounger delivery). Go there and enjoy it, all rooms on the Luna side have been renovated and they are doing the last half of rooms on the Mares side. If you can get this place cheap now, do so, because after reno's I’d bet good money that the star rating is going to go up another half star and so too will the prices.

Return to the airport (grrrrrrrrrrrrrrrrrrrrrrrrrr, copious amounts of rain fell the last 24hrs while I was there, it flowed down from the mountains and washed out the bridge close to the city of Holguin, hence we had to take 3hour detour to get to the airport, through the mountains and poor outback regions Cuba in the dark. It was a trip to say the least, but Air Transat was great to fly home with and the plane was half full, so tons of room on the plane, ahhhhhhhhh, gotta love that.

Anyway, go and have fun at this place, its worth the money and as an agent, I will sell this place with confidence as a four star resort and myslelf will return there again soon in the off season for another week of rest, relaxation and no stress. If you got any questions hit me back via email anytime:
breton@nb.sympatico.ca


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Sol Club Rio de Luna/Mares - Holguinjeann2
September 2006

i have been in sol rio de luna, actually it is only half of a double structured hotel, it is nice, i still remember the funny jokes that dignora and jose, the 2 bartender of the swimming pool were used to do to each other, the hotel is good, well done, maybe too big but i noticed it only when i had to reach the internet desk, in my 4 trips to cuba it was the fastest internet connection i have ever encountered, the beach is nice as well, the first day there was a strong wing and some small rocks reach the playa but the staff removed them over night, the 2 buffet offer every day different dishes, i also tried the italian restaurant, not bad but... i am italian, i know how a bruschetta should be made... lol, the cleaning ladies were very nice and did everything i needed, they also gave me a bottle of rum to keep it in my room, i had some arguments with the taxi drivers who were serving the hotel area, be sure when you call a taxi that you are the only customer, or you might find the car full of cuban workers trying to go home, nothing with them but i would have liked to be asked if i agree or not..., all the hotel staff is very kind and respectful with the tourists, i would say "classy", and the hotel is close to a nice town (5 km) were in the weekend you can have live cuban music on the beach and melt a little bit with the local people, sweet people.


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Sol Club Rio de Luna/Mares - HolguinLynne and Stuart +2 kids ~ London England
September 2006

Flight 9 hours. Get the upgrade to premier travel on the flight. Its well worth it. On arrival at Holguin airport you might have thought you have arrived in Spain 20 years ago. In this respect the place is very unspoilt.

The transfer to the hotel is quick and in nice new air conditioned coaches.
We stayed at the Mares side of the hotel. We thought this side was nicer and had certain advantages over the sol side.
The pool has a swim up to bar and the booking facilities are done on this side.
The hotel rooms are clean and pleasant. The staff who work at the hotel and all over Cuba for that fact are grateful just to be working in the tourist industry and will do anything (within reason) for you.
You will not get any "Attitude" because of this.
The average Cuban does not earn much money at all and so before you go there make sure you go through all your old clothes that you do not want with the view of giving them away as gifts or tips.
The most expensive things they can buy are shoes and clothes (of any size) and if you give them a pair of old trainers or sandals i can promise you the smile you receive will be both large warm and very grateful.

We did the Champion tour which includes a horse back ride, jet ski , and cigar factory visit. Also included lunch and a long trip through some impoverished areas. This is the time to give your clothes away. After this trip you will realise how much you take things for granted.

We also did the Havana trip. Even though it cost £275 each it does include quite a lot and I think overall it was worth it. Flights, hotel accommodation, meals, trip to the Tropicana show and all coach journeys you get to see "Old Havana" which is very atmospheric and you yearn to stop at a bar and have a cold drink whilst watching some salsa dancing!

The beaches to this hotel have the whitest cleanest sand i have ever seen and snorkelling is fab. (take your own if you can) I did scuba diving and is the cheapest i have ever done it. There is actually quite a fair bit of coral and a lot of fish. In you have been to Sharm you will be pleasantly surprised!
The sea water is very warm and all the facilities there are free.You can take out a windsurfer or a small boat and hire snorkel gear and there is no charge which is nice.

There are quite a lot of English people there and also a lot of Canadians. There is a single computer with internet access (really slow modem connection so don't get excited) and costs £4 and hour. Because the connection is so slow you get through the hour without having done much!

The food can get a bit samey but there is sufficient choice to appeal to most palates. The kids will come home asking you to make Bahama Mamas and Mickey mouse cocktails! (lemonade and a dash of grenadine!)

If you intend to be by the pool for 14 days you might consider Spain. Its a long way to go, but if the money is the same and you want to go further afield then give it a go. The selection of cigars is large enough and also the same price at the airport. By them on the way back. You will need to get rid of your Convertible pesos anyway.


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Sol Club Rio de Luna/Mares - HolguinLori ~ Canada
June 2006

Just returned from the Sol Rio De Luna y Mares a couple of weeks ago and here is a review:

Trip down and check-in: Flew on Skyservice (why are all charters the same cramped, terrible food, etc.). We did however, arrive and leave on time so no complaints there. Arrival at Holgiun airport was on time and we moved through customs at a good pace, got our luggage and boarded the bus for a very scenic ride to the hotel

Hotel property: Amazing! Check-in was fast and friendly. Rooms were exactly as requested in the Mares side of the hotel. We actually had the best room in the hotel. Air conditioning was quiet, the bathrooms were large, cuban marble and very clean. The ceilings were cathedral, the balcony overlooked the pool AND ocean. Lots of room to store your clothes and stuff. Restaurants were Mexican, Cuban, Italian, and a special VIP dinner on the beach was a 5 course lobster and steak dinner. All of the restaurants were excellent and the VIP dinner (by invitation only) was the highlight of the trip. There were about 7 bars with the swim up on the Mares side being very popular as well as the lobby bar. The drinks were great and ALL of the staff were amazing. We took in a couple of shows which were good, however our favorite was anytime they had a cuban band. There are massages available as well as a full service salon. The massages are 50 pesos (convertible) for one hour and are very good. You can also have a massage on the beach. The concierge (Zulema) was amazing as was all of the staff. It was my husband's 50th birthday and the staff went out of their way to make it memorable.

Excursions: First of all the most amazing thing to see is the zoo which is a 10 minute walk on the property. The zoo is actually an endagered species zoo which is in danger of closing down due to lack of funding (they will move it to another sanctuary) so please visit (costs about 2 pesos). You will see the most amazing animals and birds there. It was the highlight of the visit for my 2 kids (age 20 and 14). Also available are trips to Holgiun City, a plane trip to Havana (very long day) and a helicopter ride (40 minutes and you leave right from the property) to Santiago. Everyone who took the helicopter ride loved it.

This was out 15th trip to Cuba and second to Holgiun. If we are returning to the Holgiun area next year our first choice will be the Sol Rio de Luna y Mares.


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Sol Club Rio de Luna/Mares - HolguinNancy (aka Seachick) ~ Canada
June 2006

Photos
We're a couple in our mid-fifties who were looking for some relaxation and we certainly got it at Sol Luna y Mares. We had read reviews before booking and knew what to expect - a small resort with a great beach and when we heard about a last minute deal we jumped on it and didn't regret anything.

The ride to the hotel from the airport is one hour. Don't close your eyes in the bus - there's such beautiful scenery along the way especially the Kristal Sierra (mountain range) which can be seen in the distance. Check-in was a bit long but the staff were courteous and helpful. The resort is divided into two parts - the Luna side being a bit older. The resort is 12 years old and the rooms, especially the bathrooms, could do with some updating - but they were fairly large and very clean. Lots of closet space, a private balcony, TV with many satellite channels, mini-fridge stocked with bottled water only, an iron /iron board, and a great little coffeemaker supplied daily with great Cuban coffee. The in-room safe was key operated and only required a $25 CUC deposit which was returned to us on check-out. We also had beach towels in our room. We had 2 double beds pushed together. The mattresses are on a cement base which made for a difficult first night but we had no problems after - very comfortable. I think they changed the bed linen every day and the maid left us lovely towel art and fresh flowers daily. We were in building 5 and booked an ocean view room so we were on the 3rd floor and we had a great view of the ocean and a great breeze in the evening. Our building also had a small elevator so we kept our energy for walking the beach and the grounds!

The grounds are beautifully landscaped due to the age of the resort and the talent of the gardeners. I've never seen so many flowers at one resort - there was always something to stop and admire - including the little lizards, crabs and tree frogs we saw from time to time. No bugs in the room or on the balcony. The walk to the beach from the Mares side involves going down quite a flight of stairs - it's easier from the Luna side.

Food was normal for Cuba - a bit bland and predictable but there were some nice surprises during the week, including a barbecue on the beach with the Trans At beach party. There are 2 air conditioned buffets, one on each side, the Mares one being bigger and a more decorated but we preferred the Luna side. Each buffet has outdoor seating but be forewarned, there are a lot of cats at the outdoor Mares buffet. They trot out from everywhere around 6 PM and wait for unsuspecting customers to sit down. They sit and stare at you and if you feed them fights break out over who gets the loot. We counted 9 cats around one table. The parents didn't want to feed them but the kids were pleading with them. We ate indoors to avoid them and also to be in the a/c. Coffee in the buffets is mediocre but they make great espresso/cappuccinos all the bars. Bottles of wine are laid out in the evening in the lobbies for serve-yourself cocktails. The wines in the restaurants are better than average - at least 1000% better than DR! :) Two bottles of water are supplied in the room and you can refill at any bar during the day. There are 4 a la cartes, 2 on the beach which also serve as snack bars during the day and one on each side of the resort - the Mares one (Mexican) by the Mares pool facing towards the ocean and the Italian one on the Luna side next to the pool. The Italian also serves as a 24 hour snack bar. We never ate lunch at the buffets because we just loved the snack bar on the beach on the Luna side. I still daydream about this place! All the snack bars have a menu - no buffet - which was a nice change for us. No food hanging out all day and everything done fresh for you. Menu included Cuban club sandwiches, veggie and regular burgers, hot dogs,fish & chips, fried chicken (but hardly any breast - haha) tuna salad and GREAT Calamari. I had it every day - so fresh and tender - another thing I daydream about since our return. :) It was a great joy to sit in this snackbar with the wonderful beach before us and a great sea breeze and wonderful staff. We were booked here for an evening supper and when I told the desk it was our wedding anniversary they went out of their way to change our reservations for Thursday - a special night for honeymooners. We were served great lobster and filet mignon, plus flower arrangements on the table and a rose for the ladies. Before the meal we were treated to a cocktail to watch the glorious sunset. A memorable evening and much appreciated. The staff here will really go out of their way to make your stay enjoyable. Also, communication is no problem as most of the staff speak many languages fluently. There are 2 pools - the bigger one with swim-up bar on the Mares side.The pools were clean and each had a snack bar right next to them.

The beach! Oh, that beautiful beach! Playa Esmeralda - turquoise, beautiful white sand, warm and gentle waves. We never wanted to get out of the water. It does slope down quickly though so watch your children. We snorkelled straight from the beach to see some fish but if you walk about 8 minutes to your right you'll see many more kinds around the coral reef. The catamaran/snorkel tours stop close by. To the left you can explore the coral cliffs and there's a secluded beach just around the cliff. I don't know if it was because we were there late in the season, but we never had to reserve a palapa on the beach. You could go down at 11 and have front row shade. There are also lots of trees on the beach for shade. A chair person is there all day to bring you a lounger and wipe it off. Tips are not necessary but greatly appreciated. We brought both money and gifts for tips. Please don't leave home without them!

If you feel like it, the resort's animation team take you out on a little excursion every day - by bike, by foot or by bus. All free except the bus tour ($6CUC per person!) to the nearby Sama de Boca fishing village. I highly recommend this tour. It only lasts from 9 till noon and is a real eye-opener. There is a lot of history to this village and you can read about it in the mini-museum. A visit to a school, a fisherman's house and a doctors office is a wonderful opportunity to bring much needed supplies which are greatly appreciated. The tour finishes with a 30 minute stop at Guardalavaca's mercado - great place to buy inexpensive souvenirs. We bought rum at a cheaper price than the resort but more expensive than at the Holguin airport. There are many other tours you can get from your rep or from the resort. The beach is quiet - only one boat that goes out twice a day for diving tours. They also have new 16' Hobies, kayaks and pedalos. You are escorted on the Hobies so hubby was disappointed about that. Evening entertainment was mostly made up of audience participation except for 3 quality shows put on by very talented theater/dance schools in Holguin. Kids seemed happy with their animation staff and put on a show every night. Each lobby bar had nightly entertainment up to 9 PM - a classical pianist on the Luna side and a great Salsa trio on the Mares side

A bit long, but lots to say! We've been to more luxurious resorts but fully enjoyed ourselves at Luna. The beach, "our" snack bar and the wonderful staff really made our stay memorable and it was great value for the money we paid. I wouldn't hesitate going back. As I mentioned, the rooms are clean but need updating, the food could have more variety (but nobody was sick) the nightly shows could be better but the glorious beach and the wonderful staff made for a very enjoyable, most relaxing vacation.


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Sol Club Rio de Luna/Mares - HolguinCanada
May 2006

This was our fourth time to Cuba, each time we stay at a different area of Cuba. Sadly our time at this resort was disappointing. Firstly we had booked the Honeymoon package, this consisted of a private check-in, welcome drink, flowers, king size bed, fruit plate in room and a bottle of wine and late check-out on the day you leave. I even made the effort of calling Public Relations at the resort two days before arriving. They assured me all would be ready and look forward to our arrival.

When we did arrive they said they knew nothing about our Honeymoon package. We sat and waited for everyone else to be checked in so we could talk to them about the package. Finally after about an hour of standing around we were able to talk to the desk and they asked us for our marriage docs, which we had and they photocopied them. There was no welcome drink, no private check-in, no flowers, nothing. She gave us a room and told us to come back in the morning and all would be arranged the next day.

The next day we go down to the desk and ask about our room and the package we booked and the desk clerk said she knows nothing about it. We show her our booking papers and once again she photocopies our marriage docs and then proceeds to do nothing. We ask her if we can get the room we booked and the package we booked for our Honeymoon and she shrugs her shoulders and says she knows nothing about it and just stares at us with this blank look???

I decide to go to Public Relations and ask why they seem to have no clue about our package and have no interest in helping us, even though I have the papers and even called ahead. She says "we will take care of it later tonight". So finally later that night they switch rooms for us and a bottle of wine arrives. We also get a letter telling us that if we need any drinks for our room they will bring them up. Well we called and asked for water and colas for our room and the desk said "of course, they are on their way". They never came, ever. We finally gave up asking three days later. I also confirmed with Public Relations and the front desk that on or last day we have a late check-out. So our last day comes and we come back in from the beach, go up to our room and find our key no longer works. So I go back down to the front desk and ask why my key doesn't work and they say "check out is at 12:00 noon". I explain we have late check out for the third time and again we get this blank look from the desk clerk. They finally decide to re-open our room for us.

It just seemed that either they had no clue as to what was going on or just didn't care. They had photo copied my marriage docs three times over two days and still had no clue.


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Sol Club Rio de Luna/Mares - HolguinAndre and Wendy ~ NB Canada
April 2006

We were 2 couples that stayed at the Sol Luna Y Mares on the Luna side from April 9-16, 2006.

Airport:
The airport went very smoothly for us both ways. On arrival we were on our way within 45 minutes of landing with beer in hand on the bus. On the way home we were the first bus to arrive at the airport in the morning so again no line ups. Hopefully we’ll be able to keep these direct flights from Moncton that get in at such great times.

The drive to the hotel from the airport is really great, lots of interesting things to look at. You’ll drive by quite a few villages, and some wonderful sugar cane fields and wild areas. The 1 hour to the hotel passes very quickly with lots to see.

Rooms:
I had emailed the resort in advance requesting 3rd floor rooms in the 5000 or 6000 block with king size beds with rooms close to each other on the 3rd floor.
On arrival we were told they hadn’t received our email. I had brought a print out of the email and they put us in the 2nd floor of the 8000 block, 5 rooms apart both with king beds. It was absolutely perfect for us. The 8000’s block is the furthest block of rooms on the Luna side towards the Paradisus hotel and closest to the snorkeling, worked out great for us. 3rd floor would have some nice views of the water, we could see the water but there were many trees in the way, we spent so little time in the room that it didn’t matter. This is not a very spread out hotel unless you’re going between the Luna and the Mares, so no matter where your room is you won’t be to far from anything. Only 220v electricity in the room, so you’ll need adapters/converters if you’re coming from Canada.

Rooms were well equipped, coffee makers, hair dryer, kit with shampoo soap etc, iron, CD Player. Our TV didn’t work, but we didn’t bother calling for repairs because we hardly watch TV at home, rarely on vacation. We also discovered that our phone wasn’t working on our last morning there when we didn’t get our wake up call, but the bellman arrived at our door to check that we were up.

Rooms safes are available, you need to leave a $25 CUC deposit which is returned when you check out.

Food:
We were all very happy with the food. We were with Air Transat so we were guaranteed 2 a-la-carte restaurants. This was kind of strange because they slip a piece of paper under your door telling you which a-la-carte you’ve been booked in, and the times you’ve been booked. We weren’t booked with our friends and we were able to change the reservations, the a-la-carte reservation desk is on the Mares side, and only open from 9-12. Our a-la-carte restaurants were the Italian and Cuban restaurants. We had excellent food at both, but spoke to some people who didn’t have good experiences. The Cuban restaurant was a little different than we’re used to, there is no menu provided, they just serve you food. Not sure if it is the same food every night, but we had a great meal.

The buffet food was typical AI, you should be able to find something to eat unless you’re quite picky. A nice touch was the liquor cart that came around with flaming coffees etc, we didn’t see this every night though. There is also a wine menu which we ordered from one night, various prices available. We had a good Merlot for $10 CUC. We couldn’t order from a wine list at the a-la-carte, but a nice change when you get tired of their house wines that were a little rough. There is a wine bar set up every night on the Luna side by the piano, and a wonderful piano player entertained during the early evenings before the theatre. Don’t be afraid to make requests, she is fantastic.

We were supposed to have a beach BBQ for our tour operator guests, but it was cancelled due to rain. We had a lot of rain in the evenings, but kind of added to some of the fun. I felt sorry for the poor workers that had to do all the moping up though.

Another different thing about this hotel is at all the lunch restaurants you are served, not buffet. We never did find a lunch buffet, but there may have been one on the Mares side. We had excellent lunches at the pool restaurant on the Luna side, as well as both beach restaurants. If you’re not a cat lover I’d avoid the Mares restaurants, many more cats on this side at both the beach and buffet restaurants. The squid and fish were both excellent at the Luna beach restaurant, so much so that it was hard to go anywhere else.

Cappuccinos are made every morning at the pool bar on the Luna side.

Bars:
We had a hard time finding Mojitos consistently. Most days they were available at the Lobby bar in the morning, so it became a routine to stop there on the way back from our little morning excursions. The fist morning they finally had them we all let out a cheer, I think we scared the poor bartender, but she knew us from then on and made the best mojitos for us for the rest of the week.

The slushy drinks were never too icy, so make sure you bring your insulated mugs, the ice disappears fast.

I was told the beer was great, I’m not a beer drinker so I can’t comment further on that.

We never had long line ups at the bars. A heads up that the beach bars close at 5PM, we were caught running more than once at 4:55 to get there before closing since we rarely left the beach before 6PM.

Theatre;
We all enjoyed the live band before the theatre main acts. We stayed for a couple of the theatre shows, but were just too tired and not really interested to stay for the whole night. It looks like this is a new theatre as there are 2 small stages set up by each of the pools.

SPA;
Looks like this is also a new SPA. It looks very nice. Our friends both had massages and were very happy with them. The cost for messages was very reasonable. I think it was $25 CUC for an hour message.

Beach:
We chose this hotel specifically because of what we’d read about the beach and snorkeling, we were not disappointed. The sn