Cubanacan Club Amigo Marea del Portillo Reviews

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Cubanacan Club Amigo Marea del Portillo  

Km 12 1/2 Marea del Portillo, Pilon, Gramma, Cuba

"goods and bads of hotel marea portillo"
Posted by: paul  on Jan 24, 2016
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Cubanacan Club Amigo Marea del Portillo Reviews
Cubanacan Club Amigo Marea del Portillo Pictures and Information
Cubanacan Club Amigo Marea del Portillo Granma Province Cuba

of 4 Hotels in Granma Province

User rating 3.4

Based on 41 reviews

Cubanacan Club Amigo Marea del Portillo Information

Club Amigo Marea del Portillo is a complex that include Farallon del Caribe and Marea del Portillo properties.

The complex is surrounded harmoniously by the combination of the Caribbean Sea with all its attributes, and the mountain; giving it a matchless beauty and offering to its guest a pleasant stay, in a tropical atmosphere that offers security and tranquility, ideal for vacations with the family, Honeymoons, Diving, activities with the nature and more.

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Cubanacan Club Amigo Marea del Portillo Reviews

Cubanacan Club Amigo Marea del Portillo Review: 3.4 of 5 41 reviews
Very good
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"goods and bads of hotel marea portillo"

Cubanacan Club Amigo Marea del Portillo
User Rating:  Cubanacan Club Amigo Marea del Portillo Review: 3.0 of 5

Posted by:  paul  on Jan 24, 2016  >  2 contribution(s) Canada
Visited on: Dec, 2015 | Leisure | Solo
6 people found this review helpful

26 times to this resort
and i will be back
and i am so proud of this resort for listening
i requested that my cuban friends could move their souvenir tables closer to the resort
in front of the tennis courts and guess what
the manager okeyed it
this is FABULOUS NEWS now my friends are swamped with tourists buying their things
before they were way too far away from the hotel
i am so proud of the hotel for making this change
- the improvments which could be make
1) more fans in the restaurant in the summer so so hot
2) put more security guards in the middle of the night near cabanas
3) get more scooters and bicycles to rent out
4) tell the manager of security and security worker to learn english
5) front reception should have low change eg. 1 or 3 dollar pesos bills at all times
6) tell the bell boys to allow guest to pull their own luggage to their room if they wish
7) if a hotel guest complains to the hotel and police about a robbery then the police need to act on it asap not one month later
8) get fresh orange juice in the restaurant
9 ) the workers need to stop asking for things all the time from guests
10) sunwing needs to stop harassing bike owners and making them open the bike boxes in toronto it is so so silly if it is over 20 km the person pays great place to put stuffed small animals for the 2 yrs olds since they take up much space in the suitcase and stop charging 30.00 to take a bike down to cuba charge it on the way back
cuba is safe and a great place to visit
but i am so happy i am canadian
wasaga beach ontario candad



Restaurants and Bars:

sand is hot

Activities on and off the Resort/Hotel:
vollyball should be organized

Other Comments:
alfredo beach bar bartender needs to be removed

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"Fun time, but be careful if you have mobility issues"

Cubanacan Club Amigo Marea del Portillo
User Rating:  Cubanacan Club Amigo Marea del Portillo Review: 3.0 of 5

Posted by:  Sylvia  on Dec 14, 2015  >  1 contribution(s) Canada
Visited on: Dec, 2015 | Leisure | With Group
30 people found this review helpful

We went with a group of 18, and never ran out of things to do or people to do it with. I was recovering from a broken hip and had some issues that others with mobility problems might find helpful. There is a big dip into the ocean when you first walk in, that if you don't know about, can take you by surprise and cause you to stumble going in and out of the water. Also the waves breaking can knock you over if your legs are not strong enough. No problem walking the beach as the sand is firm. There are many different levels going from the pool to the bar, that some people missed seeing, and ended up falling - so watch for the little changes in floor levels. Also the stairs to the cabanas proved challenging for some, causing sprained ankles in a few the week I stayed there. The boat for the sunset cruise and island tour requires you to climb stairs or a ladder to get to the top level. I was not told this before hand. I did manage to climb the stairs to the front of the boat, but could not do the ladder. We stayed in bottom cabana, so that was helpful. The walk to Farallon was good, till you had to climb stairs that were missing the hand rails, so that made it a bit tricky. The pool there was easy to get into. The pool at Marea has a big first step in which required a few of us to call the lifeguard to help us out. So, if you are in great shape this place is a lot of fun, but if you have mobility issues, be very careful!

Room Number:

Room Block:
pink building

Dec.2, 2015

Room was okay, the ceilings were scary

Restaurants and Bars:
Marea restaurant needs air conditioning - too hot in there. Bars were fine

Pool and beach areas neat and clean

Activities on and off the Resort/Hotel:
We enjoyed stretch classes and water aerobics with Henry.

Other Comments:
Lovely place, great price. Very long bus ride to and from airport. Takes too long at the airport. Have to climb stairs at the airport to get up into departure area. People in wheelchairs had to climb off the plane and back on the plane. They did get assistance, but a ramp might make things easier. I can't understand why people in wheelchairs come here. They don't make things easy for them.

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"good value- food- location for safe cycling"

Cubanacan Club Amigo Marea del Portillo
User Rating:  Cubanacan Club Amigo Marea del Portillo Review: 3.0 of 5

Posted by:  paul  on Dec 1, 2015  >  1 contribution(s) Canada
Visited on: Dec, 2015 | Leisure | Solo
33 people found this review helpful

But always a but
dont trust the cubans in marea- their job is to rip trick the tourists - i helped a family there leonardo who works at the banana plantation- he tricked me and said he would store my perfect mnt bike- he waited till i left then sold it for 200 convertible dollars- installed a new door window and extension on his house in marea- pathetic
and 90 % of marea cubans will do the same- so enjoy but keep your valuables safe and do not trust any of them.
i have been tricked with 6 bicycles - so i trust no cubans now
but- it is awesome to bike down the coast very little traffic- and the weather and service at the hotel is very good.
in oct the immigration at airport - had a bee up there... stopping many tourists and charging one guy who had a 80.00 wrench set 150.00 convertible in import tax pathetic
make sure you say it is for your own use- and always put under 50.00
the rules change every month- bit of a joke
never be afraid in cub as long as you - mind and respect the laws there.
i have been 63 times to cuba- and i have no fear- it is my escape from the ontario communist queens park laws that ontarians have to face every day.
club amigo in holguin is my second choice
good beach and cheap
good disco- and 24 hrs cuban hang out for ...

Other Comments:
there is talk of them buiding a new airport
north of pillon
and another new resort in the area to accomodate the gringos from the states
the bus ride is too long from manzanillo

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"They say Welcome Home"

Cubanacan Club Amigo Marea del Portillo
User Rating:  Cubanacan Club Amigo Marea del Portillo Review: 4.0 of 5

Posted by:  Barbara  on Nov 9, 2015  >  1 contribution(s) Canada
Visited on: Nov, 2015 | Leisure | With friend
45 people found this review helpful

You are made welcome the minute you reach the Hotel. Food is a lot better now and the Staff is always Friendly and Helpful. The Entertainment at night has greatly improved with Beautiful Costumes and Dancing. The Singing was wonderful and the Cuban Singer Palomino opened our Hearts to his wonderful Cuban Songs. The Whole Show is a Tribute to Cuba. The Bar tenders are Happy and Friendly. Morning water aerobics and afternoon entertainment BINGO is so worth attending. I will be back and bring more Friends.

Room Number:

Room Block:

October 14th, 2015

Clean and the Maids are very good. No worries there.

Restaurants and Bars:
Food in the Restaurants are very good now but we did take Peanut Butter and Sweet Chili Sauce.
Bars are very friendly and quick too.

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"Happy to have gone - not to return"

Cubanacan Club Amigo Marea del Portillo
User Rating:  Cubanacan Club Amigo Marea del Portillo Review: 2.0 of 5

Posted by:  diane  on Feb 24, 2015  >  7 contribution(s) Canada
Visited on: Feb, 2015 | Leisure | With Spouse/Partner
100 people found this review helpful

Room Number:

Arrival at the airport was a painful process...waiting waiting and more waiting for the luggage. We rented a cab from the airport to the resort and arrived not too far ahead of the bus. The ride was a long 1 1/2 hours and as others have stated the highway resembled more of a cow path at times, and it's a drive that one should definitely take on the bus. Cabbing it was fun though.

The hotel itself has quite a nice physical layout. We were on the second floor and the view from our room was spectacular. Overlooking the ocean and the mountains in the background made for a relaxing time on the balcony. Extremely lovely to wake up & sit on the balcony watching the sun rise - breathtaking actually.
We had a very large room that provided an awesome balcony with two chairs and small table. Plenty of hot water with great water pressure. Clean towels provided daily and never a shortage. Beds were just fine. Fridge worked well and it's always nice to have cold drinks in the room. They only had one 110 v outlet in the bathroom so if you require a c-pap or alarm clock by your bed, bring your converter.

Restaurants and Bars:
The service from staff was nothing short of amazing. They couldn't do enough for us and with a few minor requests, they were fulfilled immediately. Service in the dining rooms was terrific and we couldn't help but have fun with some of the staff - they do love a sense of humour. Now for the negative. The buffet was unbelievable and by by that I mean horrible. If you weren't there at 6:00 pm there wasn't much left by 7:00. Food is not replenished and basically you take what you get that is leftover. Thankfully, there was always soup and a few buns left. The food was not hot at all which made for an even more miserable meal. There was no white wine at all during the week. By the second last day, they ran out of red wine. There was a poor excuse for a rose wine which was better than nothing I guess. We were surprised that there was no pasta except for one evening. It's usually our "go to" meal when the meat is somewhat of a mystery. Butter was only available on one day, the beginning of our week. All in all, they failed miserably in the buffet department. We are definitely not foodies at all, but there is a level of expectation even for a basic buffet. First resort we've ever gone to where you had to line up for the buffet ! Yes, we had to wait a considerable amount of time. Many guests from the Marea were taking all their meals here and I think, there has to be a better system which should only allow a particular amount of guests (from the Marea) per meal via reservation maybe? We did pay the extra for this hotel and Farallon guests were put out. Maybe that's why they ran out of food often. ? We didn't have lunch at the buffet so can't comment on that. Snack bar served up some good snacks ! The chicken burgers were great and looked like it was the favourite of many people. Pizzas were also quite delicious. Oh, again by the second last day, there were no more pizzas available. Our feelings were re-iterated by many a repeat guest so we did feel justified in our complaints.
Bars were busy but service was quick - they offered a good range of drinks. For the beer lovers if you don't like Buccanero, you were out of luck as that's all they served. You could buy Cristal at the store and be happy that there is a fridge in the room. If you go to Cayo Blanco, they serve Cristal there. As far as rum drinks were, some were good and some not. That's just a personal taste though.

We explored the hotel as well as the Marea and found that we enjoyed the beach area of the Farallon much better. Yes, the beach was nicer/better at the Marea but we really enjoyed the "vibe" at the lesser beach. It felt like our own little slice of paradise with lovely privacy to just kick back & listen to the waves and sounds of the area although the water wasn't great for swimming. The walk to the Marea wasn't so bad and it is a nice option to visit back & forth.

Activities on and off the Resort/Hotel:
The Cayo Blanco beach tour is a must-do. It was alot of fun and the beach was wonderful. Food was plentiful and lots of drinks available. Definitely worth it to go.

Other Comments:
Would we return? No. In fairness though, the drive to the resort was much too long and for that, we have decided to stick to resorts with a shorter travel time. The buffet was our personal worst and we have very low expectations, but really - food shortages? Service & happy staff made up for the negatives we encountered. Of course, all in all we were in Cuba with great sunshine & heat and our goal was met by getting out of this northern weather. Pat and Diane

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"54 times to cuba"

Cubanacan Club Amigo Marea del Portillo
User Rating:  Cubanacan Club Amigo Marea del Portillo Review: 4.0 of 5

Posted by:  paul  on Nov 19, 2014  >  2 contribution(s) Canada
Visited on: Oct, 2014 | Leisure | Solo
105 people found this review helpful

this hotel is for people over 50 years old
young people will be dissapointed
many repeat customers
21 times for me- i love the quietude-
lock your suitcases in this hotel- i have had the maid takes things many a time
tell the security men to stop asking my cuban friend to bring them beer
two hotel sections- many like the falloron- which is newer and has a swim up bar
the lower section is older
sunwing airlines needs a scolding!!! aug 27 they turn the plane around and i am 7 hrs delayed they give me a 75.00 voucher- an insult
then my oct 29th trip- the return - 7 hrs delaysbecause an engine would not start
i am awaiting my vouchre amnt??
they charged me 70.00 in aug- to bring an older mnt bike to a poor cuban family
what a joke!!
in march they charged me 120.00 overweight- i explained i only had gifts for three poor families in cuba- they luv to use my credit card
dont trust cubans- they will take and take- and tell you stories
protect yur goods
enjoy the weather
dont worry
wear sunscreen
forget about our pathetic communist greedy ontario government who takes and steals our money every year in ontario- mpac, gas , hydro, gasoline, 6 taxes,
cubans do not know how lucky they are with good
free medical
free education
and 2.00 per monthin a hydro bill
wasaga beach ontario canada

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Cubanacan Club Amigo Marea del Portillo
User Rating:  Cubanacan Club Amigo Marea del Portillo Review: 5.0 of 5

Posted by:  Col  on Nov 15, 2014  >  1 contribution(s) Canada
Visited on: Nov, 2014 | Leisure | With Spouse/Partner
120 people found this review helpful

The Cubanacan Club Amigo Marea del Portillo hotel is one of the best hotels in this particular area. This year I have decided to visit Cuba with my wife and spent some time together after all that long working hours back in Canada. To be honest, we both needed this vacation and Cuba was the perfect destination for something like that. This was my third time to go to Cuba and I'm satisfied once again. We didn’t know much about the hotel at the beginning, but it doesn’t matter the place was really great.
The flight was a bit long because we had to deal with a huge procedure at the passport control. This was the first time something like that to happen. Anyway, after a certain time we arrived at the hotel lobby and not long after we were in our rooms. First of all the hotel looks amazing just by looking at it from outside. The lobby is huge enough just like the rooms. The rooms look perfectly clear which means that the hotel has high hygiene standards. The toilet is also very clean, which was very important for me. All the installed electronics were working perfectly fine all the time. There was hot water all the time and the air conditioning was also great. The additional facilities around the hotel are in great condition and clean all the time, so me and my wife were both happy about that.
When it comes to the food I have only one word to say- amazing. There wasn’t even one single meal that was tasting funny or smelling bad. So the food is something that you shouldn’t avoid at any cost. The personnel is outstanding. They are available all the time of the day or night on any day of the week.
All in all the Cubanacan Club Amigo Marea del Portillo hotel is a place that I would recommend to every person, no matter if you are travelling alone or with your family or friends. The conditions are really great and the standards are high the only thing that is low is the price.

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"basically heaven on earth"

Cubanacan Club Amigo Marea del Portillo
User Rating:  Cubanacan Club Amigo Marea del Portillo Review: 5.0 of 5

Posted by:  darlington  on Sep 10, 2014  >  1 contribution(s) Canada
Visited on: Jun, 2014 | Leisure | Solo
124 people found this review helpful

Basically, the hotel is like heaven on earth, the serenity is amazing, very quiet yet good place. The landscape is something else, beautiful cannot begin to quantify it but it is very pretty. The room has a nice balcony where you can sit and watch people from there; it is such a good view. The pool is nice and then the swim up pool is great because they serve tropical drinks. I read plenty of reviews before I went to this place and all of them had nothing but good things to say about the hotel so I had to go see for myself what the fuzz was all about. I even had an expectation of what the place would be like but what I saw was way above what I expected, it was simply an amazing vacation for me and I will come here for my honeymoon as soon I prepare for the trip. The food choices were way better than some hotels I have gone to, although sometimes, they had little choices than normal but the ones they had was great. The entertainment team really tried their best; they made sure everybody was happy. They had or put up shows to entertain their guests and it was fun. Marea del Portillo is a nice place, overall the area is peaceful and relaxing and I couldn’t have asked for a better time in Cuba than what I experienced. Thanks to the management for a great time in their hotel.

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"Quite surprised"

Cubanacan Club Amigo Marea del Portillo
User Rating:  Cubanacan Club Amigo Marea del Portillo Review: 4.0 of 5

Posted by:  Johana  on Apr 30, 2014  >  1 contribution(s) Canada
Visited on: Apr, 2014 | Leisure | With Spouse/Partner
163 people found this review helpful

Great place to relax and take in fabulous scenic views. Will definitely return.

Room Number:

Room Block:
Marea del Portillo Cabana section

Sunwing is the only company that flies to Manzanillo de Cuba, for this resort. The arrival was in the evening, no delays, and flight is just under 4 hours. Please try to get the elite plus package with Sunwing, as you will get more leg room on the plane, and extra 10kg luggage allowance, which is less stressful, when you are packing. I know, my husband always says, why do you need to pack so much, but I seem to pack everything and anything, and that extra 10kg gives me a backup, in case I ran over the regular baggage allowance, which I think these days is 20 kg.

Customs did took a while to go through, but because we were the only passengers being picked up for the resort, we did not worry about losing our bus, etc.

After Customs, because we had the elite plus, our luggage was already out waiting for us. Got out of the airport, and we were received by the Sunwing representative, who had our hotel check-in card and room information already for us.

I had my husband pick up the hotel information, while I went to the exchange and got some Cuban convertible pesos.

The ride to the airport is a bit long--brochure says 1.5 hours, but it is close to 2 hours. Conditions of the road are terrible, hence, the longer ride.

The reception at the hotel greeted us and gave us one key for the room. That did not matter to us, but I believe some quests traveling as friends had issue with that. I am not sure if they managed to get the second key from them or not.

We were booked for the Cabana VIP package. Cabanas are in the older section of the resort or what repeaters referred to as down the hill section. This resort consists of two sections--up the hill (Farallon), and down the hill (Marea). Farallon seemed a newer than Marea, but they only have hotel styled rooms and no cabanas. Cabanas rooms are in bungalows, I guess, a bit more spacious than regular rooms. If you do get cabanas, ask for oceanview, as you will see it right off your terrace or balcony window. The location of our room was great, as it was very close to the beach and beach bar, but far enough from the main pool and bar, where night entertainments took place at night.

Rooms are quite all and tired looking, but chambermaids did their best to keep them clean. The sheets were clean and towels were clean and plenty. I believe the resort is 30 plus years old, so you need to keep that in mind, that it will not be all modern looking.

Washroom was spacious, but only had a shower. We had plenty of hot water, but others in other cabanas complained that they did not have any hot water at all. The water power was not strong, but we were able to take shower every day. If you be-friend the chambermaid, you can ask for extra towels and toilet paper, which in Cuba seems a high priced commodity. But while we were there, although it lacked some luxury, we were happy and comfortable.

Each room has separate air conditioner, and it seems to be in a fine working condition. We never had problems with it, and we stayed cool the entire stay.

Restaurants and Bars:
There are four restaurants in the two resorts. One buffet and one a la carte at Marea, and one buffet and one a la carte at Farallon. Each section also had a snack bar, where you can get hot dogs, sandwiches and hamburgers during the late afternoons.

This is a three star resort and it is in Cuba, so food, although always prepared well, nothing to write home about. They had varieties, so no one starved. In fact, by the middle of our vacation, my husband, who is a picky eater, did not complain at all and enjoyed what he was offered.

Bars were always plentiful and bartenders always willing to make you anything you asked them to. I even got an idea from a fellow traveler and started to ask them to make a banana smoothie, by setting a side a banana at breakfast or lunch, and they were more than happy to make that for me. Although, if you just want a smoothie without alcohol, let them know. (I made a mistake of not telling them the first time, and although very delicious, I was a bit light headed from the alcohol--but that's just me).

Grounds were always kept clean by the staff. Pools were clean as well. The beach was clean, but make sure you take beach shoes with you, as they have gravels and rocks in the water.

Also, if you are booked at Farallon, your beach is not right out by your door. You need to walk down a path downhill, as Farallon is up the hill. So, most guests who wanted the beach, will come down to Marea to enjoy the beach. Walk down is about 10 minutes and I am a slow walker, but they also do have shuttle golf carts during the day. In the evening, you can hire a cab for one Cuban convertible peso to take you up the hill or down the hill.

Activities on and off the Resort/Hotel:
If you book for a VIP package, you get certain excursions included with it. We did not regret the purchase of the VIP package. The excursions include:
1. a sunset cruise, which is beautiful, and a must see;
2. two trips to Cayo Blanco for the day. They take you out to a remote island and they cook you BBQ lunch. On one of the trips you will get a voucher for a half a lobster each per person.
3. a picnic hike around the resort. Surprisingly, this was a very informative and a good tour. You get to see how the locals live and farm in that region. Beautiful scenic views. It is about a 2.5 hour tour, and we enjoyed every minute of it. Alex, the tour guide was very nice and very informative.

Other Comments:
If you are looking for a luxurious resort with all of its flashy amenities, this is not the place for you. The resort is clean but old and nothing has been modernized.

I think it is what you make of your vacation. If you are going to find everything and anything wrong, then you will definitely find that here. But, if you go into this with open mind, and realize this is Cuba, and that you are in a three star resort, you will have fun.

Check out the night entertainments. They were fabulous. We have been to resorts in Dominican Republic, both 4 stars and 4.5 stars, and the entertainment here was MUCH better!!!!

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"Five star service, wonderful weather"

Cubanacan Club Amigo Marea del Portillo
User Rating:  Cubanacan Club Amigo Marea del Portillo Review: 4.0 of 5

Posted by:  eeeefarm  on Apr 14, 2014  >  12 contribution(s) Canada
Visited on: Apr, 2014 | Leisure | With friend
147 people found this review helpful

Room Number:

We travelled with Sunwing and arrived half an hour early, however the bus was delayed leaving for the resort because of line ups at the airport Cadeca. Our bus trip was unfortunately taken in the dark. Once at the hotel, we were met with welcome cocktails and music, and check in was quick and efficient. A bell boy escorted me to my room, which had the air conditioning running and a light on to greet me. The fridge was stocked with beer, soft drinks, water, and juice. A bottle of rum and a bottle of wine were also included in my VIP package.

My room was spacious, had ample room in the closet and plenty of hangers for my clothes, and also four drawers available. There was a full length mirror as one of the closet doors, and of course a safe. (included in the VIP package). The beds were comfortable and not as hard as I usually find in Cuba. The bathroom had a walk in shower, no tub. Everything worked well except for the fluorescent light in the bathroom, which was sometimes a bit reluctant to ignite. Hot water for the shower required patience, but showed up eventually after running the tap for several minutes. The balcony was a perfect place to sit, and the view over the bay was wonderful.

Restaurants and Bars:
The buffet restaurant had an outdoor section, which was our choice every time. The indoor area isn't air conditioned, and outside had a cooling breeze. Remember not to sit in a sunny area at supper! But breakfast was very pleasant outside. Service was good, coffee was delivered promptly to the table for breakfast, and at other meals orders for beer or wine or whatever were taken soon after we sat down.

The food was fairly typical for Cuba, and the bread particularly was nice and fresh every day. Real butter was provided, unlike at the five star I visited in February, which had only trans fat margarine.

The a la carte was very nice, did have air conditioning.....which was a bit anemic, but at least running.....and the food was good. We visited both the a la carte at Farallon and at sister resort Marea, which was also good.

The snack bar had coffee available early in the morning, and it was a treat to sit and enjoy the view while sipping a cappuccino before breakfast. Several lunches were served at the snack bar, buffet style, instead of at the buffet. It was a pleasant change, and the food provided was good and fresh. I noticed no problems with flies.

The beach is dark sand, which is not so esthetically pleasing as white, and also gets hot underfoot. We didn't spend much time at the beach, except to visit for sailing. The palapas are located in front of Marea, and there seemed to be good availability of shade and chairs.

Activities on and off the Resort/Hotel:
We did the Cayo Blanco excursion on the three days it was available. We enjoyed snorkelling and sailing from the island, and the white sand was pleasing to the eye when we rested or had lunch. Food was good, with several choices on the grill. I'm vegetarian, so squash, potatoes, and a rice dish kept me satified.

The one thing that really needs to be addressed on the island is the appalling state of the washrooms. It is a good plan to make sure you won't be needing them for anything urgent, and you can always resort to using the ocean as a "swim up bar".

Other Comments:
I need to mention the front desk staff. They were always very pleasant and helpful. Changing money was done professionally, and a receipt was provided.

I would recommend the Farallon as an excellent choice in this area. If a person had mobility issues, the Marea might be a better fit, in which case the cabanas with VIP option would be the way to go. I found walking back and forth between the resorts an easy ten minute trip, and if you prefer a cab or buggy, they are available for 1 CUC. We did use a cab for our a la carte dinner at Marea, otherwise the walk was preferable for us. Farallon has several levels and stairs are necessarily involved, e.g. the buffet is on the second floor.

Quibbles: I had some difficulty with the key card to my room. It generally took a few attempts to get it to work. OTOH, it didn't bother me enough to get it reprogrammed. The hot water, as mentioned, took a while to come and was rarely very hot, although adequate for a shower.


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