Melia Las Dunas Reviews

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Melia Las Dunas  

Cayo Santa María, Jardines del Rey. Caibarién, Villa Clara.

"Wasn't what they advertise. "
Posted by: Mike  on May 6, 2017
see all reviews

Melia Las Dunas Reviews
Melia Las Dunas Pictures and Information
Melia Las Dunas Cayo Santa Maria Cuba

of 11 Hotels in Cayo Santa Maria

User rating 3.7

Based on 34 reviews

Melia Las Dunas Information

Located in an exotic tropical paradise of white sand beaches and shimmering turquoise sea, hotel Meliá Las Dunas is Cayo Santa Maria offers dazzling Five-Star luxury for families and couples. Designed to respond to even the most discerning tastes, the hotel’s restaurants offers ample choices in fine dining. Enjoy a visit to the ice cream parlor, beer garden and participate in the varied recreational activities for all the members of the family such as nautical sports and animation.

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Melia Las Dunas Reviews

Melia Las Dunas Review: 3.7 of 5 34 reviews
Very good
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Melia Las Dunas
User Rating:  Melia Las Dunas Review: 1.00 of 5

Posted by:  Charlene  on Apr 28, 2012  >  1 contribution(s) Canada
Visited on: Apr, 2012 | Business | Family and Kids
604 people found this review helpful

3000 characters is just not enough to convey our disappointment. Very few friendly staff, poor customer service just about anywhere you went, not the cleanest, horrible maid service, felt compelled to tip generously or you wouldn't even get the basic necessities, very little communication about things happening on the resort,you practically had to beg for the trolley guys to take you anywhere on this large resort, etc etc....very disappointed and me and my husband wouldn't even give it a 2.5 star rating let alone the 5 it boasts. We stayed in a 5 star resort in DR and this was not even close to the superior service we received there. We will never go back.

Room Number:

never had our fridge stocked for 3 days before we had to complain to get even bottled water- uncomfortable beds, no face cloths, some days we didn't even have enough towels

Restaurants and Bars:
one fantastic waitress in the main buffet for brekfast and lunch- italian restaurant not good for service or food, bars: felt compelled to tip generously or you would be ignored for several minutes at a time, not very friendly, couldn't understand drink orders due to lack of english speaking staff which meant you had to get whatever they understood...put so much liquor in the drinks you could barely drink them anyway

beach was beautiful but not much sand space length wise...grounds were so-so

Activities on and off the Resort/Hotel:
dolphin excursion was great and the lobster dinner was fantastic

Other Comments:
will never go back and will never recommend

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"Worst Vacacation"

Melia Las Dunas
User Rating:  Melia Las Dunas Review: 1.00 of 5

Posted by:  Connie  on Apr 10, 2011  >  1 contribution(s) Canada
Visited on: Mar, 2011 | Leisure | With Spouse/Partner
708 people found this review helpful

We were very disappointed for a 4 plus resort. The rooms and the area for eating were not clean. The second morning I went to open my napkin to find out it was used and dirty. We were always being asked to tip. There are not enough huts on the beach. In order to get one you would have to get up at 6 or earlier. The last morning we were at breakfast there was no clean silverware. I saw one of the guys behind the desk there pick up a dirty napkin and wipe off silverware that four guys that just sat down needed and gave them that. I was shocked. The entertainment is for families. There is no disco here.

Room Number:

Room Block:

Tuesday, March 22, 2011

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"Wasn't what they advertise. "

Melia Las Dunas
User Rating:  Melia Las Dunas Review: 1.00 of 5

Posted by:  Mike  on May 6, 2017  >  1 contribution(s) Canada
Visited on: Apr, 2017 | Leisure | With Spouse/Partner
181 people found this review helpful

Overall it wasn't a great experience. As soon as you land you have a 90 minute bus ride to the resort. When you we arrived to the hotel the staff was curtious and attentive but that's where it stopped. When we arrived to our room it appeared to be fine. Fresh linen and stocked fridge. Perfect! After a coupe.lendays I noticed the sheets and pillows were getting musty moldy kind of smell. I'd call the front desk but line was changed only twice during our seven day stay.

The first night I went for dinner at the buffet there was a lack of selection. Everything looked dried out and or over cooked. This was the theme at the buffet.... and very repetitive. Although the staff seemed to be kind and curtious, they were always hovering over you. The a la carte selection was good it seemed. Nope! Only place that had edible food was Romantico.

The main lobby is put together well and is a nice social hub. The service at the main bar was mediocre at best. I apologize for asking for a drink or even two at a time... that's a definite scowl coming your way....even with a decent tip. There are five bars over all and 3 of them close at six pm. So your very limited if you want to drink anywhere but the main lobby after that time.

As for entertainment, there really isn't much going on at the resort. They have live bands in the main square from time to time. The main stage has very few shows going on. There was a beach party one night but it was shutdown at six pm, and the locals who were working appeared more interested in hanging out with each other then engaging with the tourists.

I know this is long and drawn out but I feel like it has to be said. Save your money and go somewhere else.

Room Number:

Room Block:

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"Melia has gone way downhill"

Melia Las Dunas
User Rating:  Melia Las Dunas Review: 2.00 of 5

Posted by:  Ashley  on May 4, 2017  >  1 contribution(s) Canada
Visited on: Apr, 2017 | Leisure | With Spouse/Partner
169 people found this review helpful

just returned.Yes the resort is beautiful.The service and friendliness of the service staff was TERRIBLE 75% of the time.The food was almost un edible on most days.The only a la carte that was decent was Romantico.The front desk staff were rude and un helpful .They had barely any entertainment and ran out of things constantly.I was so looking forward to this vacation and am very dissapointed.

Room Number:

Room Block:

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"Mixed Emotions, Great Beach but Bad Service and Unsanitary Food / Rooms"

Melia Las Dunas
User Rating:  Melia Las Dunas Review: 2.00 of 5

Posted by:  Jess  on May 29, 2014  >  1 contribution(s) Canada
Visited on: Apr, 2014 | Leisure | Family and Kids
442 people found this review helpful

I was happy to spend time on the beach, but I expected at least to have my linen to be clean and my towels changed... some serious problems with sanitary standards there.

Room Number:

Room Block:

Check in was pretty fast, I was lucky.

Linen is not washed in the rooms. My phone didn't work in the room half the time and there were insects there.

Restaurants and Bars:
Nice selection and option to have fresh made omelet or fish. However, roaches at the buffet - saw one and other people write about it too.

Tea selection, coffee available all the time at the bar.

Excellent beach, really!
I like the pool too.

Activities on and off the Resort/Hotel:
Love aqua fitness. Love dancing. Entertainment in the evenings was nice.

Other Comments:
My dad got scammed at the currency exchange. Demand receipts in stores, since they actually make up the prices.


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"Too big of a resort for the amount of staff"

Melia Las Dunas
User Rating:  Melia Las Dunas Review: 2.00 of 5

Posted by:  Mike  on Jan 9, 2015  >  1 contribution(s) Canada
Visited on: Jan, 2015 | Leisure | With Spouse/Partner
375 people found this review helpful

We've been to Cuba many times and this was our first at Melia's.
The service was poor, food was ok. I believe the management at this resort is totally to blame for my negative review. A total breakdown. My opinion is to stay away from this place. I will recommend the Blau Veradero.

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"Very Large Resort"

Melia Las Dunas
User Rating:  Melia Las Dunas Review: 3.00 of 5

Posted by:  A  on Feb 2, 2010  >  1 contribution(s) Canada
Visited on: Jan, 2010 | Leisure | With Group
340 people found this review helpful

This was my third trip to Cuba, having stayed in Cayo Coco and Varadero previously. I have also stayed at resorts in Dominican Republic, Jamaica, St Lucia and the Cayman Islands.

We booked through Signature Vacations – they made a last minute change to our original flight that was supposed to be direct to Santa Clara from Ottawa. Signature did make things right very quickly, and changed our flight, at no charge, to direct from Montreal.

Your Arrival:
Anyone who has travelled out of Montreal Airport will surely know how busy that airport can be. You must get to the airport at least three hours prior to your flight. I would actually recommend four to avoid some of the lines.

We flew Air Transat – they had three flights leaving for the Caribbean the morning we left. If the option is available, spend the $80 to upgrade to first class. Well worth the money, as there is no wait for check-in, your bags get priority; there is a separate line for security, first on and off the plane, and more spacious seats and better meals.

Air Transat crew were great. Not complaints about the flights.

We went through the Cuban customs and security check quickly, grabbed our bags (which were the first off the plane due to the upgrade to first class) and we were greeted by a Signature Vacations rep who told which bus to board. We were then greeted at the bus and given our welcome package which included our hotel passport (room number and map), some other papers and our room key cards.

I must admit, this is the most brilliant thing ever! As soon as you arrive at the hotel, you can proceed directly to your room – no long dysfunctional line-up for check-in. Our bags had arrived before we made it to our rooms.

Very comfortable ride in an air-conditioned bus. The 90 minutes passed very quickly.

We were greeted by the entertainment team and given a cocktail right off the bus. Since we had received our welcome package before boarding the bus, we were able to immediately proceed to our rooms.

I would say that the room is your average Caribbean resort room. Nothing spectacular, but adequate enough for the week. Room was clean, plenty of hot water. We did have to ask for a change of towels.

There is a small fridge in the room, where staff replenishes bottled water, canned pop, and beer daily.

The maid cleaned daily, however she did not go over and above as we have seen in other resorts (Cuba, Dominican, and Jamaica).

Restaurants and Bars:
Most people who visit Cuba know that you don’t go to Cuba for the food. The Buffet had some decent stuff, and some less than decent stuff. We did not starve however.

If you can get your hands on the little sugar doughnuts at the breakfast buffet, they are fantastic!

We found ourselves relaxing at the lobby bar most evenings after dinner. Drinks were good, and the waitresses worked very hard.

Beer Garden – we had lunch there one day, food was ok, and hamburgers were a little undercooked for our taste.

Pool Snack Bars – flatbread pizzas were great.

Ice Cream Bar – as stated in other reviews, the ice cream is really good.

Romantico – Was very good. I had the beef and others had the chicken. No complaints. Service was extraordinary – international wines were available for a modest additional cost (i.e. Australian Shiraz for $9 CUC).

Pizzeria – The calzones were amazing! Service was great.

Italian – Italian was ok. We felt that there was a rush to get us out.

Were much too cold.

Cuba beach – no need to say anymore.

Other Comments:
Departure was fairly painless. 90-minute bus ride back to the airport.

We purchased the VIP package from our rep at the hotel and enjoyed it thoroughly. It costs $20 CUC per person but gave you a special check-in, special waiting room with couches and full all-inclusive bar and restaurant and first on the plane. This was a great option as it made the wait go by very fast. Highly recommended.

Once again, we also upgraded to first class for $80 Cdn. If you choose this option at the airport, be sure to have Canadian cash – they do not take credit or CUC.

1 – For us, the resort was too large (950 rooms, potentially up to 2500 people on the resort at any one time). We are used to smaller resorts where there is more focus on customer service.

While we felt that the resort was too large for our liking, it is very spread out and does not necessarily feel as large as it actually is. Prepare yourself for lots of walking however.

2 – I hate to say this, but many of the Quebeckers at this resort made Americans look good! They were loud, obnoxious, rude to both the staff and other patrons, did not respect others that are also on holidays nor did they have respect for the children that may be around (i.e. women taking off their tops at the family pool, swearing, lewd behaviour and smoking around the kids).

3 – While they tell you that the water (tap, ice, drinks) has been filtered – which I do not doubt one bit, the water is transported by truck to the resorts. I suspect that somewhere during the transport process, it becomes contaminated. As such, every one of us got the tropical trots on more than one occasion. I did also see quite a few people taking Imodium near the end of the week. Having been to Cuba twice before, I never encountered this problem.

This resort is more like a 4-star, even by Cuba standards. If you don’t mind large resorts, this is a pretty good bang for the buck. This is just not the resort for me.

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"GOOD QUALITY, but you get what you pay for."

Melia Las Dunas
User Rating:  Melia Las Dunas Review: 3.00 of 5

Posted by:  Carolyn and Craig  on Jan 26, 2013  >  4 contribution(s) Canada
Visited on: Jan, 2013 | Leisure | With Spouse/Partner
537 people found this review helpful

We booked a last minute vacation on line not really caring where we went or when we went as we have travelled extensivley in the Caribbean we just wanted to escape the Canadian cold and snow. We booked a week out and paid@ $850 from Ottawa. This is a good price from Ottawa, however the same trip can be booked from Toronto for $640. We left on a Thur and saved several hundred dollars by not travelling Wed, Fri or Sat. We saw that Sunwing and Air Transat offered similar packages but their flight times were not nearly as good, for example they left Ottawa at 8pm at night and arrived Santa Clara 135 am followed by a 90 minute bus ride in the dark to the resort. We booked with Air Canada and left Ottawa at 600am, stopped and changed planes in Toronto and arrived in Santa Clara at 1230 pm. The bus ride into the resort was pretty and well worth doing it in day. We understand Air Canada has better flight times because the other carriers dont want to pay the higher airport fees for premium times.
We are a married couple, I am 60 and my wife is 57. We have traveleed extensively in the Caribbean, Divi and Almond in Barbados, Breezes in Curacao, Jolly Harbour in Antigua, Club St Lucia in St Lucia, Sandals in the BahamaS, Turks and Caicos and Jamaica and The Royal in Playa del Carmen. We have also been to Cuba twice before, Brisas in Guardalavaca, Holquin and Sirenis La Salina Varadero. Melia Las Dunas we would say is a good three star resort,comparable to Brisas in Guardalavaca but definitely not 4.5 star.

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Room Block:

We flew with Air Canada and the flight was on time, there is no meal service on the flight and it costs $30 extra per person to pre-select your seat. We were met at the airport by the Air Canada rep, baggage was quickly cleared thru customs and immigration and we boarded the pre assigned bus going to our resort.We were also given our room assignemnt and keys at the airport before boarding the bus. This was very efficient and quick. We had a very nice bus ride from Santa Clara to Cayo Santa Maria which last about 90 minutes and goes thru the pretty Cuban country side and then you cross the 48 km causeway to the Resort. Our luggage was taken to our rooms on arrival. Unfortunately there was a lot of commotion, screaming and yelling from returning guests and staff when we arrived at our assigned block. That definitely disappointed us from what had been a good experience up to this point.

We were assigned Room 3816 in Block 38, and we were immediatley disaapointed upon entering our room. It smelled musty and old,it was on the first floor and the screen to the patio was missing, so we could not even open the patio door without bugs coming in. We had sent an e mail before arriving and had requested a second floor room in a quiet area as we were older. We went back to reception and politley tried for 2 hours to change rooms. The people at the desk although polite were unhelpful, defensive and at one time I ahd three desk people explaining to me why we couldnt switch rooms. We were offered an upgrade to Oceanview for 35 pesos more per night. I even spoke with Ernesto one of the managers and although he said he would try and try and get us another room we never heard back from him! As this was a last minute budget trip, and we are going to Barbados in February we declined the offer.
The rooms are nice, good quality and comfortable. Room service was good although we had to ask for the bottle water to be restocked. We hated the main floor as we could not use the screen on the patio which we had asked to be fixed and the room was musty. The room was comfortable however and in a good location for restaurants and the looby

Restaurants and Bars:
There were 5 or 6 a la carte restaurants on the resort. We recommend booking dinner reservation as SOON as you can after arrival as they get booked early. Lineups for booking can be long and what is interesting is that the a la carte restaurants really are not that full at night. If you walk up to the restaurant at night and ask you may be able to get in. They advertise a "dress code" at the reservation desk of long pants for men and dresses for ladies. This is a joke as the dress code is not enforced at the a la carte restaurants as we saw men eating in shorts and ball caps. We prefer to dress up for dinner so this was a disappointment. Our favourite a la carte restaurants were the Oriental, Romantico (Italian), the seafood and the pizzeria. The Mexican restaurant was not that great and they rushed you thru dinner.
We ate dinner our first night at the buffet and it was terrible!! The food was cold and the experience forgettable,we even had a woman changing a diaper at the next table over from us. We would not go back to the buffet except for breakfast.
We liked having lunch at the beer garden and the grill just beside the beer garden where the chef grilled fresh fish, pork and chicken.The chef there was amazing and very friendly.
The main lobby bar was open 24 hours a day and they served premium drinks like courvousier, Jamesons and a good vodka martini. Tea was served at 5 pm daily with sandwiches and we enjoyed that. The cappuccino served at the m ain bar was excellent. They had a specialty coffee bar at night in the lobby was also excellent.
They ran out of tonic water and tomato juice at all the bars which is surprising and disappointing, no more gin and tonics and no more redeyes!

The beach was beautiful, powder white sand, some dunes and we walked the long 6 km stretch ofetn. The beach here we thought was better than Varadero and Holquin.
They had two pools at each end of the resort one activity pool and one relaxing pool, each had a snack bar and swim up bar. We prefered the relaxing pool. The water was cold and very refreshing!!!!! Loungers were easy to get. The towels you had to sign for but you coulod exchan ge them every day for clean ones.
The grounds were fine but some areas needed attention, broken concrete and some fresh paint.
The resort was very large and they do have a shuttle service which comes in handy.

Activities on and off the Resort/Hotel:
We liked to relax around the quiet pool but they did have games at the activity pool. We walked to a market called Pueblo just past the kids section and it was worth it. We also took a yellow 1930 Ford with a rumble seat,Cubataxi to a market 5 km away and it was fun and worth it.
We did the Santa Clara-Remedios day trip and it was fun and well worth it. It cost 70 cuc from 7 am to 5 pm and included lunch in Santa Clara. The highlights were the Che Memorial/museum, the Remedeios church and crafts. The sugar cane museum and boulevard in Santa Clara were not that great. The steam train ride into Remedios was fun and allowed you to see some of the country side.
The entertainment at night was not that great. The dancers and entertainers were very professional and Cubans are known throughout the world as great entertainers. The themes chosen were terrible however, Disney, Beauty and the Beast and one night Celine Cion.We dont go to Cuba to see that. The Cuban music they played after the show by the pillars was fantastic!!!

Other Comments:
There was a security issue one night when one of the guests was very intoxicated and pushed another intoxicated guest to the ground while they were dancing. Security was called and basically stood in the back ground and did nothing. I spoke with the Security manager and told him my wife felt uncomfortable and he should ask the guest to leave. The security manager told me to mind my own business and that we were in Cuba and they would handle it their way. I thought this situation was not handled very well.
The last comment. We are English speaking Canadians that understand French. 70% of the guests here come from Canada and 70% of them come from Quebec. Quebecers travel in packs, especailly to Cuba where the price is reasonable.As a group they tend to be loud, rude and butt in front of the line. They smoke everywhere and they tend to overtake the experience. The locals start to think all Canadians are French and act that way.
Having said all that we might go back for a cheap package someday in the future perhaps to Melia Cayo Santa Maria or Melia Buenvista.

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"Just Okay"

Melia Las Dunas
User Rating:  Melia Las Dunas Review: 3.00 of 5

Posted by:  Deborah  on Mar 12, 2011  >  1 contribution(s) Canada
Visited on: Feb, 2011 | Leisure | With friend
543 people found this review helpful

Room Number:

Room Block:

Feb. 25th 2011. This hotel is an hour and a half from Santa Clara airport. We paid extra to travel to the resort by taxi cab - BIG mistake! I swear the taxi driver thought he was in the Indy 500 which left us (in the back seat) holding on for dear life instead of enjoying the scenery.

Standard with fridge and king or two 3/4 beds. Our toilet had problems flushing and the air conditioner was sporadic (power saving I think).
Fridge got stocked every other day with beer, water and soft drinks.
There is no clock in the rooms so bring a travel clock if you need an alarm for when you go home - don't count on a wake up call from the front desk!!

Restaurants and Bars:
Several a la carte restaurants but not much better than the buffets. The ambiance is much nicer though and your meals are served to you.
There's a beer garden near the boulevard heading to the beach. It's open 24 hours and serves hot dogs, hamburgers and fried chicken.
Lobby bar is the place where you can order specialty coffees - cappuccinos are to die for!!!
The lobby is the place to be before and after dinner. There's live entertainment there most evenings and people just sit and mill about and drink.
The food is just okay - nothing great but you won't go hungry.
Ice cream is very good - try some out at the ice cream parlor on the boulevard! You'll love it.

The beach is by far the best part of this resort. It's natural beauty will captivate you in a heart beat. Turquoise waters with white powdery sand. No palm trees though but lots of palapas to give shade.
Be careful in the water on calm days - we saw a 3 foot barracuda in the water as well as several jelly fish. That didn't seem to deter people from swimming though - it did me!!!
The pools are lovely. Lots of chairs and shaded areas for the faint of heart! The only problem is that the washrooms never seem to have toilet paper or soap! Given the problems that could arise as a result of this - nothing was done about it. We went and talked to the manager and told him it was unacceptable to have public washrooms lacking in soap and toilet paper and he just said he'd look into it. We were there 2 weeks and nothing was done. We carried hand sanitizer and toilet paper around with us the entire time.
Grounds are nice but more could be done to pick up garbage!

Activities on and off the Resort/Hotel:
Not much happening there. We didn't visit the family side of the resort so maybe they had something going on over there but it was pretty quiet on the adult side.
Excursions can be purchased at the tour desk - we stayed put.

Other Comments:
Staff are very friendly but there are too few for the size of this property. I think a lot more could be done (washroom cleanliness for example) if there were more staff employed.

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"we got sick"

Melia Las Dunas
User Rating:  Melia Las Dunas Review: 3.00 of 5

Posted by:  homeira  on Jan 10, 2014  >  1 contribution(s) Canada
Visited on: Jan, 2014 | Leisure | With Spouse/Partner
497 people found this review helpful

The beach and ocean was beautiful 9/10. All the people working there were nice 8/10. The food not the best 6/10. room cleaness 7/10. Overall, we would rate the whole experience 6.8 out of 10.
Me and my husband, we both got diarrhea, stomach pain and vomiting. The upset stomach has stayed with us for a couple of days , the doctor said it is TD

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