Paradisus Río de Oro Reviews

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Paradisus Río de Oro  

Playa Esmeralda, Carretera Guardalavaca, Holguin
(Holguin Maps)

"Thank you again for another great vacation ~ Dec 2014"
Posted by: Canuks on Jan 10, 2015
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Paradisus Río de Oro Reviews
Paradisus Río de Oro Pictures and Information
Paradisus Río de Oro Playa Esmeralda Cuba

of 2 Hotels in Playa Esmeralda

User rating 4.4

Based on 22 reviews

Paradisus Río de Oro Information

The elegant and luxurious Paradisus Río de Oro All Inclusive Resort is located right alongside Playa Esmeralda beach, in the privileged and exotic natural setting of Natural Park of Bahía Naranjo, 5 km from Guardalavaca in the province of Holguin in the north-east of Cuba. Paradisus Río de Oro is an adult only (18 and over) resort. Among its large array of water sports you’ll find scuba diving, which is included in price.

For adults only (guests aged 18 and over)

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Paradisus Río de Oro Reviews

Paradisus Río de Oro Review: 4.4 of 5 22 reviews
Very good
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"Thank you again for another great vacation ~ Dec 2014"

Paradisus Río de Oro
User Rating:  Paradisus Río de Oro Review: 5.0 of 5

Posted by:  Canuks  on Jan 10, 2015  >  1 contribution(s) Canada
Visited on: Dec, 2014 | Business | With Spouse/Partner
82 people found this review helpful

We travelled again with AirCanada Rouge out of Toronto, Ontario. On all accounts, other than the weather, all was once again wonderful. We are return guests and this our 7th time to PRDO. But have been visiting this wonderful Island for 16 years.

Overall Review: Once again an excellent vacation and a worthy resort for another trip soon.

With the weather being so-so and with the increasing number of contacts we have made over the years we ventured off property a lot this trip. The hotel is great offering us box lunches and water for off property trips. I offer a big ‘thank you’ to Luis Perez, our taxi driver for excellent service (52 61 41123). In Holguin we tried a new restaurant called El Aldbon – we would not recommend it. Food was acceptable, but the cost (73 CUC for 3 people – lunch) and the ambiance of the place was lacklustre at best. Last trip we very much enjoyed a memorable dining experience at 1910 & for a total bill of (CUC) 20.10 for 4 people we were impressed with the location, food and the overall quality of the experience.

Back to the resort ..... . This trip we did notice a few changes. There was lots of familiar staff, but the turn-over seemed higher than on previous trip – especially with chamber maids. While our room was clean and tidy...the little extras that we had become use to seeing were not there. For example the towel art was boring, just hearts & baskets, often no fresh flowers were not placed in the glasses or vase(s) and the turn-down service was really poor (not taking away used plates or exchanging dirty towels)! There use to be book marks, little notes, flowers or chocolates, and when supplies were low something was done that would make us smile when we returned to our room. These personal touches were not there this visit. Not a complaint as the daytime staff did keep the area clean, just not the ‘extra’s’ that we had been accustom to receiving.

Room Block:
Royal Service

December 6 to 14 2014.

The Rooms We were in The Royal Section....and cannot speak of the renovations at the main resort which is ongoing to modernize the rooms. Our room was large, clean, well maintained and other than the screen door on the balcony that kept falling out, no complaints worthy of mentioning specific to our room. I thank the staff and management for honouring our wishes NOT to use any perfumes or pesticides while we were there in our room. By the end of the week we (yea!) had a small gecko that visited us. (A real plus for me.)

Restaurants and Bars:
The restaurants:
We did not use many of the al a carte this trip. We quite enjoyed our Royal Service restaurant, Los Helechos. It has superb food & great servers and we used it for many of our meals. We also enjoy the variety and food quality at the PRDO buffet La Ceiba for breakfast and dinner. At lunch we also enjoyed the Santa Maria’s and La Laguna’s food and treats (yummy ice cream). IMHO the best place for an espresso was the Royal Service Bar.

After all the trips we have taken we finally used the room service for a breakfast. It was very nice; the food was a good temperature, generous portion size and tasty.

The Lobby(s):
We really enjoy the openness and view from the Royal Service Lobby. I maintain the chairs are nice in photos but very uncomfortable to use if you are less than 6 feet tall as the seats are too deep and therefore offer no back support. The cushions while clean have very little cushioning. The bar is a nice area to sit but the oversized deep chairs are not comfortable, but are at this time the only choice. It would be nice if they supplemented the area with a few café style tables and chairs. I would also like to see a pool table in the area, maybe in the old cigar room or in the area close to the internet room.

The main PRDO lobby I am repeating myself from previous reviews needs help. They have resurfaced and cleaned up and were painting the ceilings sadly not natural, but white while we were there. A huge job, but the space is still the same. The walkway to the cigar shop is wonderful. Take that theme and modify the stage (maybe even move it to the end of that space and turn it to face the bar) and main lobby bar to represent a street scene. Bring in the vendors, now stuck down by the bank and incorporate them into a shop like area. For me the whole area is unworthy of the rest of the resort and is tired and uninviting. I like the water feature as you come in and the alley to the cigar shop but in between needs some rethinking. To a new visitor it probably would be okay.... and certainly would not leave a bad impression, but it is not representative the quality of the rest of the resort.

The property is maintained well and the groundskeepers have really accomplished a very high standard of care for the property. The nursery area has been spruced up & is a nice touch as it has been modified a bit so now there are more than just plants to see, a mock village area. The only complaint here is the iguana really needs a much larger space to enjoy and at times to hide if needed.

I still think there should be a few more chairs/benches that people can sit en-route to the beach or along the pathways to be able to just pause and soak in all the property. (the seats along the water’s edge pathway to the Royal beach while nice, IMHO should be on the other side of path to be usable one wants to place their feet into the brush (unkempt areas).)

At Meila Cayo Guillermo they made a mock village area for the craft people to sell their wares. It had a unified look and even when no one there it is nice area to view. Maybe something like that could be reviewed for the craft area. The area has been cleaned up since our last trip, but in the future maybe an idea to copy.
We really like the changes made around the main pool, much nicer to the eye to see the open spaces. I am still confused about the hammocks dangling below the Gazebo closest to the main beach. Low or high tide, no idea who, or how they could be used. I guess a mystery or two is good to have while on vacation.

I really like the idea of a pier at the main beach, both for preservation of the coral, and also for ease of getting into the water low or high tide. I think the only way they will ultimately have success with a pier off the beach is if they build a very large crib of stones or vessel filled with concrete at the ultimate end point and build off of that back to shore. The way it appears to be going now I think will have limited, if any success.

Activities on and off the Resort/Hotel:
Entertainment: The pre dinner entertainment was wonderful. Thank you and please continue with the one or 2 artists pre main show. It is enjoyable the variety and the quality of what we heard were excellent. One comment on the theme one evening of The ‘White Night” – I have no clue WHAT it was all about..... It was creepy at times, way too long and very confusing, for me not entertaining at all. But some people did like it..... Not to take away from the skill of the performers (they were remarkable) it was just odd.

Other Comments:
In Closing
We would like to say “Thank you” to all, including the new manager Jean Marc Rousseau for an excellent vacation. You treat us like good friends and as people like Dunieski, Sarah and others keep saying to us. “You are like family”. The staff at Paradisus Rio de Oro makes us feel very welcome and that they are there to ensure our up-most enjoyment in our vacation.

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"What a fantatic place to holiday."

Paradisus Río de Oro
User Rating:  Paradisus Río de Oro Review: 5.0 of 5

Posted by:  Doug  on Nov 10, 2014  >  1 contribution(s) Canada
Visited on: Nov, 2014 | Leisure | With Spouse/Partner
84 people found this review helpful

My wife and I returned for our 4th time and are already planning on going back. Remembering that this is Cuba, it is 5 star all the way. But the real reason we are returning is because of the staff. From Roberto at the beach restaurant to Nacy at the pool restaurant, to Arasay, Alex, Rolando, Maria and Lizabett at the Buffet restaurant we were served with friendship and grace. Then there were the bartenders -- Louis and Leo at the beach, Chang and Louis at the pool bar, and Ludmila, Katia, Osmani, William C and the crew at the main lobby bar, they all took time to look after us royally. The girls the activities desk were fantastic. Aya, Anabel, Elizabeth, and Dunia made sure we had scuba bookings, clean towels, great entertainment etc. all with smiles. The total entertainment was wonderful. Our maid Marbelis was the best and Sylvio the gardener is so friendly. We even had chats with Jean Mark the general manager. The food is also fantastic. I am a scuba diver and even this is included.

Room Number:
24 (3424)

Room Block:

Arrived on Oct. 21 about 11:30. They even had the buffet open for us. Had champagne and cold face cloths upon arrival and the golf cart driver delivered us right to the room.

Clean, updated and very comfortable.

Restaurants and Bars:
Superb service, food and drinks.

Snorkeling at the beach is great. Scuba included. Hobby cats, paddle boats, kayaks all available. The palapas and lounges readily available through the staff. Great service. Grounds are impeccable.

Activities on and off the Resort/Hotel:
Lots of activities. Guided tours of the surroundings are wonderful and very inexpensive. A horse and buggy ride into Guradalavaca or the nearby countryside romantic and fun. We got to meet the locals and see their homes. Take candy, toys, clothes etc to give away and help them out as much as you can.

Other Comments:
Will definitely be returning. The staff remember us by name now when we return and is very much like family.

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"Excellent resort! Total relaxation and satisfaction!"

Paradisus Río de Oro
User Rating:  Paradisus Río de Oro Review: 5.0 of 5

Posted by:  Asya  on Mar 15, 2014  >  4 contribution(s) Canada
Visited on: Mar, 2014 | Leisure | With Spouse/Partner
139 people found this review helpful

Our stay at Paradisus Rio de Oro was excellent. We really enjoyed the resort and all its amenities. Facilities are excellent, food is superb, and the atmosphere is very relaxing - perfect for a romantic gataway. Highly recommended! Please read my detailed review with pictures at my blog:


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"Wonderful week at a great resort."

Paradisus Río de Oro
User Rating:  Paradisus Río de Oro Review: 5.0 of 5

Posted by:  Colin  on Mar 14, 2014  >  2 contribution(s) Canada
Visited on: Feb, 2014 | Leisure | With Spouse/Partner
129 people found this review helpful

For our eleventh trip to Cuba we decided to try the Paradisus Rio de Oro in Holguin. Over the years it has had excellent reviews but was always out of our price range. This year we decided to pay the extra and see if it really is worth the difference (when we booked it was about $400 extra per person compared to PCV). We left Ottawa (-27C) via Sunwing on 26 February and arrived in Holguin (30C) on time and were at the resort about 1.5 hrs later.
We had a glass of champagne while checking in and were in our room (standard junior suite) with our luggage within 20 mins. A bottle of dark rum and a fruit platter awaited us in the room. We had requested a ground floor room near the pool and that was what we were given. The room (in block 34) was one of the renovated ones so had a nice walk-in shower instead of a tub. The room was large, clean, had a 32” flat screen TV and everything worked. The king sized bed was very comfortable and had king sized pillows. The room came equipped with an iron and board, umbrella, safe, two housecoats, soaps, shampoo etc. Room service was included and available 24/7.
The grounds and landscaping were well maintained and beautiful. The beach was very nice, soft sand, wide, crystal clear turquoise water and lots of shade, although when busy it was quite crowded under the palapas. It was rocky at the PRDO end but we didn't need our beach shoes. The snorkeling was very good on days when it wasn't too windy. The beach restaurant had good food and live entertainment.
We spent much of our time around the pool and there was always loungers available although the prime locations were reserved early in the morning. The pool is slated for repairs and repainting this year and while not as bad as some reviews stated, it really does need sprucing up. Service at the pool bar was excellent. This resort actually has 12 oz plastic glasses for beer rather than the standard 6 oz ones. The staff at the pool restaurant are the best – fun, helpful and efficient. Food was very good also.
The Japanese a la carte was fun – be sure and get a show table. The buffet had a large selection of very good food. No line ups at the make-it-while-you-wait pasta, omelet, meat/fish and flaming dessert stations. The food at PRDO is certainly the best that I've had in Cuba.
Cuban groups played daily at the beach restaurant, once at the dinner buffet and occasionally early evening in the lobby.
All of the staff that we encountered were very friendly, efficient, helpful and spoke English. I'm sure that the quality of the staff is a major reason for so many repeat guests.
While we liked the child free, relaxed atmosphere I'm sure some people would find it too quiet.
Was it worth the extra expense? For us it was and we hope to be able to return again.

Room Block:

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"good food, beautiful surroundings"

Paradisus Río de Oro
User Rating:  Paradisus Río de Oro Review: 4.0 of 5

Posted by:  Vern  on Feb 18, 2014  >  1 contribution(s) Canada
Visited on: Feb, 2014 | Leisure | Solo
148 people found this review helpful

I spent two weeks there at the beginning of December. The hotel seems relatively new and is good shape. Room was more than adequate with many comforts included. Fridge was filled with 4 soft drinks and 2 beer everyday, flat screen TV. Bathrobes, umbrella, ironing board, coffee maker, beach towels in room, saftey deposit box (included in price, room service if you so wished.

The buffet had such a large choice of things to eat. It was hard to control myself at every meal, because I wanted a bit of everything. The beach grill was a real treat: English style fish and chips, an amazing selection of dishes, with deserts like ice cream, etc. mealtimes ewere a pleasure.

Pool restaurant very good as well.

The beach. I'm not much of a beach person but entry in the water seemed a bit difficult as you had to walk past a bit of a rocky area to get to the sandy part of the water. Snorkelling to the right of the beach near the Royal Service area was very good. Lots of corals formations.

The resort has a small botannical garden and plant nursery near the gym and spa. Its a nice quiet place to sit and read. Keep your eyes open as there was a Cuban Pygmy Owl hanging around the area. I saw him or her several times.

The gym was the best I've seen in any Cuban resort. Two rooms, one for cardio and one for weights and machines. All the equipment looked like new and in great shape. A very good selection of free weights. if you have any questions, there is a trainer on sit who can help you.

The resort is bordered on all sides by the sea and a very large mangrove area. The bridge opver the water between PRDO and Lunas Y Mares is a very good bird watching spot. Go earl;y morming and you will see an incredible array of herons, ducks, coots, egrets, grebes, etc.

All the buildings are spread out and are only two storys high.

There are several different classifications of rooms, I had the Junior Suite, the cheapest. Then there is the Deluxe Junior Suite, Gardenview, etc. There is also the Royal Service section that is located past the spa and gym separate from the rest of the hotel.

The lobby bar is open 24 hrs. They make great cappuchinos. I would go at five in the morning while it was still dark and enjoy a couple, there was always some pastries out at that time.

The area surrounding the hotel is quite green, with fields for grazing animals and forests. A good place for walks and bird watchng.

So over all experience was extremely satisfying. Would like to go back again one day when the budget can afford it.

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"looking forward to a fabulous week"

Paradisus Río de Oro
User Rating:  Paradisus Río de Oro Review: 5.0 of 5

Posted by:  mary  on Jan 3, 2014  >  1 contribution(s) Canada
Visited on: Jan, 2014 | Leisure | With friend
171 people found this review helpful

We are going to the Paradisus Rio de Oro at the end of the month. This is my first all-inclusive experience and looking so forward to it. Wondering if they have wifi or computers with internet in the main lobby?
What part of the hotel should we take a room?
Any information anyone can provide will be helpful.

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"4* for regular, but Royal Service is 5*"

Paradisus Río de Oro
User Rating:  Paradisus Río de Oro Review: 4.0 of 5

Posted by:  barbara  on Jun 2, 2012  >  1 contribution(s) Canada
Visited on: May, 2012 | Leisure | With friend
364 people found this review helpful

Room Number:

Room Block:

Flew Air Canada and arrived at Frank Pais airport - pesos from the previous trip came in handy for the all-important Cristal beer for the bus ride. They were repairing a road in Holguin which necessitated a detour. AC on the bus was great, but a shame to arrive in the dark when the countryside is so beautiful. Arrival at hotel was quick and painless and bellboy carried our bags upstairs after taking us in a golfcart.

Room was fine - the beds are too hard if you are used to a pillow-top mattress, and we needed the extra pillows from the closet. AC was okay, but not "meat locker" cold, the way we like it. Fridge filled daily with pop, beer, water. Maid did a fantastic job of cleaning our rooms daily, and room service was very quick. Shower was fine, toilets flushed, and eventually we figured out which light switches turned out which light! Flat screen TV and to our surprise, they get Global Toronto so I could still watch The Young and the Restless! You are given purple bath towels on the bathroom shelf, which you can take to the beach and then exchange daily.

Restaurants and Bars:
Really great food - we enjoyed El Bohio, the Cuban restaurant with shrimp fritters and lobster, great service from Alien and Liudmyla, and a fabulous old-school Cuban trio straight out of Buena Vista Social Club. The Japanese restaurant chef, Roybert, is like a Cuban Guy Fieri, great chef and great personality to match. Sushi, seafood, and lots of champagne - and a great decor. The best restaurant was Los Helechos, the Royal Service restaurant, which is comparable to a very fine restaurant in a major city. Service was high end, the food was exquisite in preparation and flavour, and the staff were lovely. Repeaters dinner at Santa Maria was a special treat, and Roberto is one of the most friendly and devoted waiters I've ever met. We met Eduardo the GM and he has a place of which he can be very proud. The buffet was great for all three meals, and I even tried quail eggs for breakfast one day. Be sure to try the bananas crepes flambeed in rum for dessert. The Ranchon had great grilled fish, crispy thin pizza and the Paradisus salad, with fresh shrimp.

Bar service on the large beach was great, with Jorge (with the gorgeous eyes!) and Danneris (hope that is correct) serving great lemon slushies with Limoncello. Lobby bar could be hit or miss in terms of service but on the other hand, there was always a busy crowd.

Never went into the pool, although it looked fine to me. The grounds are extremely well manicured, and I was fascinated to watch the gardener trim the hedges into geometric perfection with just simple swipes of a machete. They are always painting and tending to the grounds.

The beach: I love this beach. The colour is mesmerizing. There seems to have been some erosion and it is rocky closer to the hotel, but if you walk toward Sol Luna, there is clear water and no rocks. Lots of fish in the water to look at, and the beach is kept very clean. Can't say enough about the beautiful beach.

Activities on and off the Resort/Hotel:
Our only activities were eating, floating, napping and drinking. We went into Guardalavaca to the Mercado to shop twice, once in a regular cab and once in a sweet '57 Chevrolet.

We did do the Spa, the couples massage which worked out to less than what I'd pay in Canada, and it also included a foot bath and massage by Rolando, as well as guava juice and sandwiches brought to us, both on the private spa beach, and at the saltwater pool. The relaxation massage by Jorge Antonio was amazing - I felt reborn afterward. Spa was very clean and professional, and the huts are airconditioned so you do not get too hot or too cold.

Other Comments:
I've been to MX five stars and I could see that the Royal Service area was exactly comparable, but I would say the regular PRDO is more likely a four or four-and-a-half, if you are comparing by international standards. Since I usually go to three stars in Cuba, it is definitely one of the best available, and the fanciest hotel I have been to in Cuba.

I would also like to add that the serving staff were really amazing, they knew our names and preferences and made us feel like we were honoured guests. Mabel at the concierge desk was very helpful with specific requests and she is a treasure.

I went with a girlfriend to have a week of chillaxation, and we got it. This is not a party hotel, it was mostly honeymooners and couples and extended families of wedding guests.

We did the VIP for 25 CUC at the airport, which is a quieter way to wait for your flight. Smoking lounge is directly across from it, if you are a smoker. Amazing ham and cheese panini (they kept makin' 'em and we kept eatin' 'em!) and unlimited drinks.

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"Fantastic Relaxing Holiday"

Paradisus Río de Oro
User Rating:  Paradisus Río de Oro Review: 5.0 of 5

Posted by:  Alan  on May 29, 2012  >  1 contribution(s) United Kingdom
Visited on: May, 2012 | Leisure | With Spouse/Partner
349 people found this review helpful

We arrived at 4:30 pm local and was greeted with smiling faces and extremely polite staff with a glass of bubbly! Transported to our room in a golf buggy and bags carried in for us. At no time did the staff hold out their hands for a tip but every tip was woth it. 1 peso in 2012 is worth about 65 pence. The room was very large and clean with a large balcony. Separate washing area fromthe bathroom/shower and toilet. Plenty of storage space, tv, mini bar and tea & coffee facilities plus air con. The whole hotel was very clean and the staff freindly. The facilities were excellent and the food in the buffet was outstanding as were the restaurants. The highlight was going to the Japanese restaurant at a show table. The whole area was kept clean and the facilities were spot on. The entertainment was outstanding with a wide variety of acts to suit all tastes. One litle minor gripe is that the entertainment started a bit late (9:45) but hey, there was always the bar to hug until the entertainment started. In Arnies words.... We'll be back! 10 out of 10!

Room Number:

Room Block:

The arrival was a pleasure and we were met and looked after extremely well. The arrival procedure was very polished and organised. Just what tired travellers want!

The rooms were really large and spacious with p[lenty of space so that you never tripped over one another. The room was always kept clean and stocked with toiletries as far as Cuban resources allowed! The maid produced some amazing designs on the bed each day using the hotell towels, flowers and my wife's wraps!

Restaurants and Bars:
The restaurants were outstanding although the staff in a couple were a little surly at first. The bars were well stocked and the staff were always smiling and freindly and willing to try anything new. (my wife asked for an iced coffee!) The barman asked me how to do it and hey presto.... one iced coffee!

The ground were just what you would expect for a five star hotel and truly carribean. The beach was white coral soand and once you had picked your way through the small rocks that line the shorelin the sea was turquoise and crystal clear. The pools were kept clean although it looked like they were about ready for a re-paint. However, this is Cuba!

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"Royal Service PRDO - A slice of satisfaction"

Paradisus Río de Oro
User Rating:  Paradisus Río de Oro Review: 5.0 of 5

Posted by:  Canuks  on Apr 22, 2011  >  1 contribution(s) Canada
Visited on: Apr, 2011 | Leisure | With Spouse/Partner
482 people found this review helpful

Paradisus Rio de Oro ~ Royal Service....Holguin Cuba

From the moment we arrived we knew this was a special resort. We had quite liked the main resort of PRDO but decided to try their Royal Service area on this trip. It was worth every penny. There was nothing we encountered that we could complain about. To summarize our experience in a word....’wonderful’.

The meals....remarkable! The food was presented with good portion size, remarkably well plated and superb taste.

The rooms....Phenomenally clean, bright, well maintained and comfortable. From the large closet space to the bright washrooms and the roomy living space all was nice. There are large, clean balconies with comfortable furniture for each room. Air conditioning was great. The ceiling fans and sliding door screens were great assets. Small recommendation to management ...... that there needs to be a few more hanging spots in the washroom and outdoor shower area for wet suits and towels.

The Lobby ....comfortable open, nice breeze, good choice of colours remarkably clean and in excellent repair with a user friendly lay-out. When we were guests there was music every other night. These nights it was so relaxing (and special) to sit in the lobby or by the pool, listen to the music and watch the stars. Another small comment to management; the chairs are too low and too deep for most women in the lobby. While comfortable....I felt a bit low to sit for long periods of time and chat or eat.

The pool and beach.......delightful! Loungers were clean and maintained well. The pool was enjoyable to use and to view with the back drop of the ocean behind....quite romantic. The beach was again clean, with good numbers of loungers. The only issue here was not with management.... but the people from the main resort of PRDO would often leave their large beach, come to the beach that was for Royal Service and take the shaded Palapas (sp?) designed for the guests of Royal Service.

The Staff ...without exception – remarkable! They are well trained in their jobs. They are professional yet very personable. A real pleasure to know ....and if all mentioned above was not so impeccable I would still consider returning because of the staff at the Royal Service PRDO.

This is one resort I would not have a problem recommending to travellers that want a quiet, romantic, luxurious holiday.

greated in wondeful manner.... no lines.... personal service from the airport .... right up to our rooms

remarkable - just wonderful
well appointed
screen on sliding glass door
large balcony
remarkable outdoor shower
view .....priceless

Restaurants and Bars:
Royal Service restaurant is just that ROYAL - excellent service , remarkable food , fantastic plating skills

Beach nice
pool breathtaking
grounds,....really good for 1 year old.... with time will look more lush

Other Comments:
absolulty remarkable staff.... could not do enough for you

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"Run Down - Run Away"

Paradisus Río de Oro
User Rating:  Paradisus Río de Oro Review: 1.0 of 5

Posted by:  Michael  on Feb 22, 2011  >  1 contribution(s) Canada
Visited on: Feb, 2011 | Leisure | With Spouse/Partner
513 people found this review helpful

First room we were given smelled so bad that even though we were exhausted a the 1am arrival time we asked for another room. It too smelled of mould but not quite so bad. Heard similar complaints from other guests over the course of the week. Bathroom fixture were coming away from the wall in the shower - floor drain was gunked up with grease or something. Sidewalks are cracked and present tripping hazard in some cases. Air conditioners clicked away like a drummer the entire time. Wait staff ignored us while flying to the assistance of someone with tips for them. Management was unresponsive to our concerns. This facility was said to be a 5 star but I have seen better 2 star hotels/motels here in Canada. This was fourth trip to Cuba. First time at this resort. Other trip were good - Sandals (2) Santa Clara (1). Go anywhere but here folks. Unless you got lots of tip money you will be disappointed.

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