Playa Esmeralda, Carretera Guardalavaca, Holguin
The elegant and luxurious Paradisus Río de Oro All Inclusive Resort is located right alongside Playa Esmeralda beach, in the privileged and exotic natural setting of Natural Park of Bahía Naranjo, 5 km from Guardalavaca in the province of Holguin in the north-east of Cuba. Paradisus Río de Oro is an adult only (18 and over) resort. Among its large array of water sports you’ll find scuba diving, which is included in price.
For adults only (guests aged 18 and over)
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"Fantastic Relaxing Holiday"
Alan on May 29, 2012 >
1 contribution(s) United Kingdom
Visited on: May, 2012 | Leisure | With Spouse/Partner
434 people found this review helpful
We arrived at 4:30 pm local and was greeted with smiling faces and extremely polite staff with a glass of bubbly! Transported to our room in a golf buggy and bags carried in for us. At no time did the staff hold out their hands for a tip but every tip was woth it. 1 peso in 2012 is worth about 65 pence. The room was very large and clean with a large balcony. Separate washing area fromthe bathroom/shower and toilet. Plenty of storage space, tv, mini bar and tea & coffee facilities plus air con. The whole hotel was very clean and the staff freindly. The facilities were excellent and the food in the buffet was outstanding as were the restaurants. The highlight was going to the Japanese restaurant at a show table. The whole area was kept clean and the facilities were spot on. The entertainment was outstanding with a wide variety of acts to suit all tastes. One litle minor gripe is that the entertainment started a bit late (9:45) but hey, there was always the bar to hug until the entertainment started. In Arnies words.... We'll be back! 10 out of 10!
The arrival was a pleasure and we were met and looked after extremely well. The arrival procedure was very polished and organised. Just what tired travellers want!
The rooms were really large and spacious with p[lenty of space so that you never tripped over one another. The room was always kept clean and stocked with toiletries as far as Cuban resources allowed! The maid produced some amazing designs on the bed each day using the hotell towels, flowers and my wife's wraps!
Restaurants and Bars:
The restaurants were outstanding although the staff in a couple were a little surly at first. The bars were well stocked and the staff were always smiling and freindly and willing to try anything new. (my wife asked for an iced coffee!) The barman asked me how to do it and hey presto.... one iced coffee!
The ground were just what you would expect for a five star hotel and truly carribean. The beach was white coral soand and once you had picked your way through the small rocks that line the shorelin the sea was turquoise and crystal clear. The pools were kept clean although it looked like they were about ready for a re-paint. However, this is Cuba!
"Royal Service PRDO - A slice of satisfaction"
Posted by: Canuks
on Apr 22, 2011 >
1 contribution(s) Canada
Visited on: Apr, 2011 | Leisure | With Spouse/Partner
533 people found this review helpful
Paradisus Rio de Oro ~ Royal Service....Holguin Cuba
From the moment we arrived we knew this was a special resort. We had quite liked the main resort of PRDO but decided to try their Royal Service area on this trip. It was worth every penny. There was nothing we encountered that we could complain about. To summarize our experience in a word....’wonderful’.
The meals....remarkable! The food was presented with good portion size, remarkably well plated and superb taste.
The rooms....Phenomenally clean, bright, well maintained and comfortable. From the large closet space to the bright washrooms and the roomy living space all was nice. There are large, clean balconies with comfortable furniture for each room. Air conditioning was great. The ceiling fans and sliding door screens were great assets. Small recommendation to management ...... that there needs to be a few more hanging spots in the washroom and outdoor shower area for wet suits and towels.
The Lobby ....comfortable open, nice breeze, good choice of colours remarkably clean and in excellent repair with a user friendly lay-out. When we were guests there was music every other night. These nights it was so relaxing (and special) to sit in the lobby or by the pool, listen to the music and watch the stars. Another small comment to management; the chairs are too low and too deep for most women in the lobby. While comfortable....I felt a bit low to sit for long periods of time and chat or eat.
The pool and beach.......delightful! Loungers were clean and maintained well. The pool was enjoyable to use and to view with the back drop of the ocean behind....quite romantic. The beach was again clean, with good numbers of loungers. The only issue here was not with management.... but the people from the main resort of PRDO would often leave their large beach, come to the beach that was for Royal Service and take the shaded Palapas (sp?) designed for the guests of Royal Service.
The Staff ...without exception – remarkable! They are well trained in their jobs. They are professional yet very personable. A real pleasure to know ....and if all mentioned above was not so impeccable I would still consider returning because of the staff at the Royal Service PRDO.
This is one resort I would not have a problem recommending to travellers that want a quiet, romantic, luxurious holiday.
greated in wondeful manner.... no lines.... personal service from the airport .... right up to our rooms
remarkable - just wonderful
screen on sliding glass door
remarkable outdoor shower
Restaurants and Bars:
Royal Service restaurant is just that ROYAL - excellent service , remarkable food , fantastic plating skills
grounds,....really good for 1 year old.... with time will look more lush
absolulty remarkable staff.... could not do enough for you
"Run Down - Run Away"
Michael on Feb 22, 2011 >
1 contribution(s) Canada
Visited on: Feb, 2011 | Leisure | With Spouse/Partner
552 people found this review helpful
First room we were given smelled so bad that even though we were exhausted a the 1am arrival time we asked for another room. It too smelled of mould but not quite so bad. Heard similar complaints from other guests over the course of the week. Bathroom fixture were coming away from the wall in the shower - floor drain was gunked up with grease or something. Sidewalks are cracked and present tripping hazard in some cases. Air conditioners clicked away like a drummer the entire time. Wait staff ignored us while flying to the assistance of someone with tips for them. Management was unresponsive to our concerns. This facility was said to be a 5 star but I have seen better 2 star hotels/motels here in Canada. This was fourth trip to Cuba. First time at this resort. Other trip were good - Sandals (2) Santa Clara (1). Go anywhere but here folks. Unless you got lots of tip money you will be disappointed.
"what a lovely place to stay"
paul barton on Oct 29, 2010 >
1 contribution(s) United Kingdom
Visited on: Oct, 2010
718 people found this review helpful
my wife and i have just come back and we had a wonderful time, after week in our first room we upgraded to the royal service for a treat, don`t get me wrong the normal rooms are fine but try the royal service if you can its fantastic, our first week was really hot and sunny, then the rains came, and when they have rain its serious rain, it was the tail end of a tropical storm and it gave us spectacular displays of lightening, usually the mornings would be fine then the rains would come mid afternoon or early evening but that did`nt take away our enjoyment one little bit, the food was superb, we stayed in the buffet resturant as my wife has a fish allergy so we could see what she was having, its difficult to single out one person as all the staff are wonderful so i won`t everyone does the uttmost to ensure that your holiday goes well and with no problems, the only downsides i would say is the remoteness of the resort and the cost of the tours, which to me were very expensive, and lastly the lack of drinking water in the rooms, one bottle a day is not enough and repeated requests for more were ignored, but to end on a bright note watch out for the wildlife, land crabs, spiders, huge dragonflys, moths, birds in all colours and so on, take a wind up torch as the electric goes off sometimes and mosquito spray aswell , but have a great time there we did regards to all
"Another great stay at a Paradisus Resort - One of the best resorts so far!"
Allan on Apr 24, 2010 >
4 contribution(s) Canada
Visited on: Apr, 2010 | Leisure | With friend
545 people found this review helpful
A friend and I vacationed at the Paradisus Rio De Oro for 1 week, April 7- 14, 2010. Although this was our 6th trip to Cuba it was our first to a resort in the Holguin area. It took just over an hour to get to the resort as we were the first stop and the only two on the bus staying at this resort. The resort certainly met all our needs for the week and in some ways far surpassed our expectations. Overall we really enjoyed our week at the Paradisus and could have easily stayed for another week. We really were hard pressed to think of anything negative about the place except for maybe the birds in the buffet. Overall rating 9.5/10
Check-in for us really seemed to set the tone of the resort. As soon as we stepped off the bus the bellboy was there welcoming us to the resort, taking our luggage and escorting us over to a couple of easy chairs where he brought us Champagne, while he went to the counter with our voucher and checked us in. I had e-mailed with a room request for a corner top floor room in building 34 and that is exactly what we got! Next thing we knew we were being shuttled to our room. Oh did I forget to mention that this all took place at about 11 am! Believe it or not but we got into our room well before noon – this is the first resort that we have been to where our room was available for us this early in the day! As I said this really set a high standard for us!
Room- Our building was very close to the pool and beach area but further from the lobby and restaurants, although only a few minutes walk. The room was dated but the beds were comfy and we loved the bigger wrap around deck. There was an upper level with your beds then down a couple steps was the sitting area. Having a corner room also meant we had a side window by the beds for a nice breeze as well as a small window in the bathroom! There were extra blankets and pillows in the closet as well as your included programmable safe and an iron and board. Beach Towels were in the room upon arrival. The maid did a great job keeping the room cleaned (which was always done by noon) and well stocked with towels and toiletries and the mini-bar was always stocked. There was always lots of hot water and good pressure. 9/10
Restaurants and Bars:
Buffet– The buffet was the only place open for breakfast so this is where we ate each morning. We also had a few lunches here and 2 dinners. The buffet was never busy. The service was for the most part very good. Glasses were never empty and dirty dishes were taken away immediately. Tables were nicely set with tablecloths and clothe napkins at every meal. The food selection for lunch was tops – there was a grill section where you had a choice of 5 different kinds of fish, plus squid, shrimp, steak, burgers, chicken and pork prepared fresh right in front of you. At dinner they had a table where they made a Caesar salad to your specs, the grill station, a pasta station as well as several other carving stations. Both of our dinners were on Wed evening and they had Lobster tails available at the grill as well. The only problem we had with the buffet was as others have mentioned – the birds. It was a little disconcerting to see them flying around and landing on the tables, trays etc in the buffet while you are eating. 8.5/10
Santa Maria–This was the upstairs open air beach a la carte restaurant that was open for lunch. Below the restaurant was the beach bar with a nice patio area overlooking the beach and ocean. We ate here quite a bit as the view was outstanding. Service here was usually very good and there was quite a good size menu. We had the Paradisus salad (several times), the calamari, pan fried fish, deep fried fish and the Shrimp/Fish skewers. All but the salad came with fries. Everything we had here was good to very good. There was only one day that we had to wait for about 10 mins for a table but other than that it was never busy. They had live music each day for lunch and a special pig roast on Weds. 9/10
Layout –The resort was not large and it was easy to find your way around. Nothing was more than a 5 minute walk. At the front of the resort was your lobby with the bar, threatre, internet/phone room, bank, shops, buffet and a la carte restaurants. At the other end was the large two leveled pool and beach areas with several snack/lunch restaurants/bars and a swim up bar! In between were the rows of rooms. Although the grass was not as green and lush as other places the grounds were well kept and had some nice vegetation. There were nice walking paths with lovely views overlooking the beach and ocean. Although there were some steps around the pool area and leading to the beach they were not a problem. The beach was nice white sand but more of a cove than a long stretch of beach.
Things of Note about the Paradisus:
-Although the lobby bar area was busy some nights it was never loud or overly crowded.
- The resort had some very nice touches like champagne bottles and glasses set up at the outdoor Jacuzzi areas around the pool, and a snack/refreshment self-serve area off the lobby bar to name a couple that really set it above some of the others we have stayed at.
-As someone who loves shrimp this was the resort for me as I had shrimp at least once a day and most times twice. Of the two nights we ate at the buffet I was hard pressed to limit myself of the various shrimp dishes available.
-No problem finding a shade spot and no having to go out early to reserve (could have just been the time of year).
-There were no language issues what so ever throughout the resort.
-Evenings were filled with great music in the lobby, bars, and a la cartes! Every a la carte had their own music entertainment and they were not the wandering ones that go from table to table – but had a stationary spot from which to play. Much more enjoyable for us!
-The bartenders at both the pool and lobby bar would go around taking drink orders and picking up empty glasses. This way both areas were kept very clean.
-The resort overall was well maintained and very clean.
-Checkout was no problem. Since we had a late flight we checked out at noon and used the courtesy room to shower and change. We simply went to the front desk when we needed the room and were given a key. The room was clean and had fresh towels and toiletries. The mini bar was even stocked! We have used several courtesy rooms over the years and this was the easiest to access as well as the cleanest.
-There was never a problem exchanging towels at the activity centre – they always had plenty.
-Although there was a good selection of international drinks they did run out of certain kinds during our stay. (Not an issue for us)
- The pool area was never overly busy but the swim-up bar would pick up mid afternoon. Sometimes I had the pool all too myself – especially the lower level.
- Although we never used it, there was an a la carte snack restaurant open during the day right off the upper pool area. It never seemed to be too busy.
-The staff were very friendly with a lot of them asking if we were having a good vacation at their resort and encouraging us to come back again. They really made you feel welcome!
-Room Service is available but we never used it nor did we notice any being delivered.
-The Royal Service lobby/bar/restaurant area was more upscale but seemed far removed from the rest of the resort.
A La Cartes:
A La Cartes 9.5/10– The Paradisus has a good selection of a la carte restaurants. I had e-mailed Pablo before leaving to request our booking times and dates and they were done for us – I simply had to drop by his desk to pick them up. We were there for 8 dinners and had 5 meals at the a la cartes as well as a special dinner for returning guests at the Santa Maria. All the a la cartes had different kinds of house wines and they would bring the bottle to your table and have you try it first then would leave the bottle at the table: this was a very nice touch! The one restaurant we were not sure about was El Bohio the Cuban open air a la carte situated on pillars over a pond. However it turned out to be a great dining out experience with great service and good food. The one we liked the least was El Patio – it just was not the same service we got at the others, a little stuffier and rushed for us. Of the others the Royal Section a la carte, Los Helechos, was outstanding –from the atmosphere of this glass walled ocean view restaurant, to the service, to the live piano player, to the nice leisurely dining experience it was Top Notch all the way! The other one that stood out for us was the Mediterraneo restaurant. Again it was a nice leisurely dining experience with good food and great service. I ordered a coffee with my desert and the server even waited to bring the coffee once the flambé had been prepared and sat in front of me. The Japanese restaurant, Tsuru, was an enjoyable evening with your typical 8 person show table cooking. Service and food again were very good. The special Repeat Guests dinner was also another nice dining experience especially with the location of the beach restaurant. From the moment you arrived you were made to feel special. Although there was not a lot of difference in food quality or service between the buffet or a la cartes we preferred the dining experience of the a la cartes. The atmosphere and settings at each made for a nice evening out.
This was one of the best resorts we have been to: Adults only – great a la carte choices – a good size - and outstanding service all helped to make for a nice relaxed week at the Paradisus! We would return here no problem. In fact my friend referred to this as the best AI we have been to so far! We have been to 2 Paradisus resorts now and both have been great. The Paradisus Chain is tops for us. Once home my friend even wanted to know about and see info on what other Paradisus resorts were available for us to visit in future trips!
Posted by: Patricia
on Mar 21, 2010 >
1 contribution(s) Canada
Visited on: Mar, 2010 | Leisure | Family and Kids
455 people found this review helpful
We were a family party of three generations ( 78, 52, 18) that travelled to this resort in November 2009 for 1 week. We all loved it. The flights were good - we flew on Sunwing in their Elite Plus section - we thought it was worth the extra money to have the extra legroom seats prebooked both directions, as well as the seperate check-in. We waited in a line of about 8 people instead of the line with about 150 people. We could also board early if we liked.
Sunwing gives you a glass of champagne and a snack soon after take off, then free headsets, choice of hot meal and free wine with the meal. Our flights were on time. Overall a good experience.
You are greeted at the resort with a glass of sparkling wine and a cool towel. They have you sit in the lobby, and come to you to check in. Wasn't the fastest check in I have had, but definitely not the worst.
We were driven to our room by a bellboy in a golf cart and he carried our bags up to the room. The room keys didn't work so he took them back to the front desk to re-program them, and returned with-in a few minutes.
We changed, then went to buffet for late dinner.
Large, very clean and comfortable. A little bit dated decor-wise, but still nice. On 2 levels. Bathroom and bedroom on upper level, then 3 stairs down to sitting area. Sink area seperate from tub area. In area with tub/shower is toilet and bidet. Great water pressure in shower. Always lots of hot water. Lots of towels. Nice soap, shower gel, shampoo etc.
Air conditioning was adequate. Room was fresh smelling, not damp or musty, (2nd floor room), kept spotless by maid. Mini bar always replenished.
Restaurants and Bars:
Food was amazing! The main buffet has endless choices, beautifully presented. We ate every breakfast here, some lunchs and a few dinners. Staff was attentive, professional,friendly, welcoming, eager to please. If you couldn't find many things to your liking at this buffet, there is something wrong with you!!!
The a la cartes were all good. (least favourite was the Cuban, but still fine)
The service was always good. They try very hard to make your meal pleasant.
The restaurant by the beach had wonderful food at lunch - fabulous seafood.
The pool area restaurant was great as well. Casual.
Pool- large, clean. Has a swim-up bar. You can see the ocean from the pool. Lots of lounges. People get up early to save the best spots.
Beach was nice, but very rough wtaer when we were there. There was a hurricane that was at the far west end of Cuba and Mexico while we were there. We got torrential rain one day, and the ocean was rough the whole week, so we were not in it very much.
Grounds are well looked after. Nice plantings.
Nice bonsaii around the Asian restaurant.
Staff in the resort were very good. Professional, eager to please, welcoming, friendly. They always had a smile and a "Hola" for you.
Over all we had a great holiday and would reccommend it to anyone. As a matter of fact I am returning there in less than 2 weeks, this time with my husband and another couple.
"Watch for a Sell Off - For the Right Price it's good!"
Posted by: Jacqueline
on Jan 30, 2010 >
1 contribution(s) Canada
Visited on: Jan, 2010 | Leisure | With Spouse/Partner
469 people found this review helpful
Flight via SkyService actually left Pearson early. Appreciated the few little things that Skyservice is doing to stand out - including warm towels to freshen up with,complimentary liquor punch, etc. However there were 2 attendants that definitely carried an attitude and if you dare request anything as simple as a glass of water, you got the tut and rolled eyes! Overall for a charter, service was good.
Arrived at Holguin, customs quick & uneventful and then boarded the tour bus for the hotel. It was an evening flight, so the Cubancan rep simply said a few words and dimmed the lights - a bit disappointing as no Cuban music or anything special to welcome us to Cuba (as I had experienced on previous trips!) Arrived at Hotel and luggage immediately offloaded by Bellmen. Resort staff showed us to lovely arm chairs and gave us a cool cloth. We never got the champagne - but some did, so I guess it depends on who checks you in. Check in extremely fast - we barely had time to sit and were being shown to the tram (golf carts) to deliver us to our room. They brought the luggage in for us and showed us quickly the main features/locations of items in the room.
The room (3514) was very spacious and extremely clean. Lots of hot water - in fact we had to lower the temperature in the shower! Nice vanity area with mirrored doors great for dressing/makeup. Tub is surrounded by an overly high knee wall, so those that are petite will have a little challenge getting in/out (just go slow and don't fall!) Decent closest space for hanging clothes, but limited drawers for t-shirts, etc. Umbrella, spare blankets, iron etc all in closest if needed. Digital safe in closest and you set your own combination. Quite large and could actually store small handbag & decent size camera bag in it. A/C very good - actually cold and had to turn it down. The bed is a BIG problem. Very soft and for the first time ever, I ended up with a sore back. Large sitting area wth chaise lounge, desk etc. Location was close to Club House/Pool so fairly central. Nice ground level patio so we could watch the evening dance lessons at 5pm. Bar was always stocked with the beer & pop we requested. We left a tip each day and always were greeted with towel art upon our return to the room. Room decor shows it's age. It's clean, but it won't wow you.
Restaurants and Bars:
The buffet and the ocean restaurant are great. I'm a fussy eater and had NO PROBLEM finding tasty food each and every meal. People always ask if there was a good variety of foods and here I must smile.Basically you need to create your own variety - as each meal will have several beef, pork, fish and chicken dishes which admittedly don't change much. However, who says you need to eat each thing each meal - honestly I couldn't think of a food that wasn't available! They even have champagne at breakfast! Lots of fresh fruits and vegetables and tasty desserts each meal. The biggest disappointment at this resort was the A La Cartes. On the first morning the Seafood was booked for the entire week, so we were only able to get the Cuban, Mediterraean, and Japanese. The worst was the Mediterrean. We ordered veal which was tough and not the least bit tasty. The lights were extremely bright and the a/c seemed to be in overdrive. This compounded with the slap the food down attitude, left us very disappointed and we left before the meal finished and went back to the buffet. The Cuban was fine. Nice music, better atmosphere, and ok food. Nothing spectacular. The Japanese did not have any sushi, no sashimi, etc. Meat dishes were average and the quantity of food presented was too much for even the big eaters in the crowd. If ever we returned to this resort, we'd not bother to book the A La Cartes as truly the selection and quality in the main buffet is very good.
Bars were average. The biggest issue was inconsistent availability of drink ingredients during the week. At times for example, there was no mint for mojitos, no pinepple juice for the tropical drinks, and orange pop hit & miss depending on which bar/restaurant you were in. The beach service was outstanding on one day. For the most part it was NON Existent. Definitely a disappointment for a 5* resort.
Gardens were fine, although a bit surprising to see that 2 entire beds around the pool area were full of dead plants, and were not being replanted during the week we were there. This is about the only critique I could find. Generally the layout is lovely and focuses on incorporating the natural environment with the man made. It was especially nice to see bananas growing outside our patio which were later used in the buffet. In fatc we leanred during our visit that all the bananas served that week were grown on the resort! Admittedly the pool is shallow and cool - but works fine for a quick dip to cool off. The Beach was well maintained. We were confused about other comments about rocks. Admittedly there were a few rocks but very minimal and wonderful visibility so you could see them in the water. Excellent snorkelling on site - and for those that don't like to get close to the fish, walk to the Gazebos on the upper level and look down - yes you'll see the fish! Note there is a mini jacuzzi on the edge of the rock by the first gazebo. We didn't notice it until day 4 - and discovered champagne is always on ice there! The resort did fog for bugs one evening about 5pm, although we never got bit (other resorts apparently reported a problem.) Reception area focuses on a series of ponds, and is a lovely place to enjoy a cool drink on a hot night.
Activities on and off the Resort/Hotel:
Animation staff very disappointing. Quite a clique group that only bothered with the younger and single crowd. Water arobics and salsa lessons were mainstay activties in evidence. There was a yoga/tai chi spot that seemed popular. Evening entertainment was varied and quite good. Before dinner in the open air lobby there was live music - sometimes a 3 piece, and some nights a pianist. After dinner there was shows on the stage - 12 piece band, vocalist, etc and then at 10pm the Melia dance troupe perfomed. Their shows were varied - ballet, jazz, tribute to Broadway, etc. Not bad at all - and indeed excellent costumes. Don't miss the Aerobatical night - amazing tumbling & formation show. The weaker night was the 70s night - somehow those classic rock songs just don't work with a Spanish accent! Also the Beach party was a disappointment. The DJ kept repeating songs and it was mainly dance club music. This didn't work verly well when the average age was 45+.
We did 2 tours this trip. The "Cuban Life" is excellent and highly recommended. A wonderful opportunity to experience the realities of Cuban life. Included in the tour for $34 CUC was a school, farm, doctor office, local neighbourhood and fishing village visits. Lunch and a souvenir t-shirt is included. Remember to bring "gifts" to give to the people you'll meet in the more remote villages. The "Cuba Inside" was a big DISAPPOINTMENT. It was supposed to be a train ride on a 19th century steam train - which was no longer available. We had to settle for a diesel train - and would not have booked this if we had been told in advance. They also took us to visit a Cigar factory, however photos were prohibited, so it was not too impressive. The Holguin shopping portion was a complete waste of time. Again, lunch & t-shirt was included for $49CUC.
Cuban people can't be matched for their cheerful disposition. They seem to take such pride in everything they do and always greet you with the warmest of smiles. All in all, a good holiday full of 32 degree days, so what's not to enjoy! The big question always looms - would we return? Without much hesitation I would say, Cuba remains an enjoyable destination, however specifically this hotel, I would say, if and only if, there were a sell off would we reconsider it. For the premium you pay, it lacks consistent service and the polish of a 5* resort. Interestingly, we have previously stayed at the Sister Hotel (4* Sol Luna y Mares) and admittedly we were disappointed with the lack of bang for your buck we received at the 5*. If we were rebooking to Holguin, we'd likely return to the Sol Luna and pocket the savings!
"We had done the dolphin tour and would highly recommend it"
Lisa from Toronto on Dec 1, 2009 >
2 contribution(s) Canada
Visited on: Dec, 2009
469 people found this review helpful
Arrival: March 14 - 21
We travelled with SunWing for the first time to Cuba. The flight left early (6 AM) which necessitated arriving at the airport to check-in at 3 AM. We had booked super-elite seats for the flight down (an extra $40 dollars each) in order to have more leg room (seats in the emergency exit row). The best part of the super elite, however, was bypassing the Sunwing general check-in line (about 120 people waiting in one long line to check in for flights to Cuba, Mexico and Jamaica) and heading straight to the priority check-in line (2 people in line). I believe this probably saved at least 45 min to an hour of standing and waiting. Instead, I visited Starbucks and sat and sipped a latte in the departure lounge while slowly waking up. The flight was uneventful- champagne (no orange juice mixed in) was served at about 6:30 am- a little too early for me! The emergency seats had plenty of room in front, so it was a pretty comfortable trip.
Our room was in building 24 on the second floor. The balcony faced the ocean. Due to the hurricane visit earlier, the trees that used to be thick (we visited the resort 5 years ago) had now thinned out, allowing a partial ocean view from our room. Compared with 5 years ago, I'd say that the rooms had certainly aged, with no visible updating/upgrading. The room air conditioning and electricity works only with the room key engaged, and from the mustiness of the room, I'd say there hadn't been anyone staying in the room recently. The minifridge was unplugged and not stocked, but was stocked later that day with beer, water and sodas. The rooms could definitely use some improvements - fixing tiles, repairing some items like lamps, etc. - to bring them at least to the state they were 5 years ago. Not being too picky, we were fine though, and very pleased with the location- equidistant to the pool, lobby and beach. The safe worked well. As others have mentioned- there is no alarm clock in the room. Although we were on vacation, we didn't want to miss the early part of the day so I used my blackberry as an alarm clock. There is a CD player in the room. We bought a traditional Cuban CD in the hotel store, and enjoyed some authentic music in the room while relaxing after a day at the beach.
"one of our best holidays"
Jane Easter on Jul 23, 2009 >
1 contribution(s) United Kingdom
Visited on: Jul, 2009
1220 people found this review helpful
I have to say that this is one of the best holidays our family have had. I am only sad that since our visit the age range is for over 18's only as my youngest son is only 15 and was really upset that we couldn't return the year after. I am afraid we didn't see "Cuba" as we just stayed at the hotel as it had everything we needed, great food, great staff, wonderfull surroundings and the blue sea can anot be beaten anywhere. I have stayed in some wonderful 5 star hotels in different parts of the world and would say that this is more a 4 star but still fabulous.....roll on 2012 when my son is 18....
"But no, it wasn't perfect"
Stevenbev from Ontario on Jun 1, 2009 >
1 contribution(s) Canada
Visited on: Jun, 2009
282 people found this review helpful
Arrival: June 9th - June 16th:
Once again we booked our trip with Sunwing vacations and were not disappointed, professional, courteous service, smooth flight and on time, honestly we do feel Sunwing does offer the best charter service from Canada and will continue to use them for our charter vacation needs. For our flight to Holguin, we choose the Elite Plus upgrade ($40), this afforded us the extra luggage allowance needed (30kg), as well as priority check in at Pearson International and the Extra leg room seats (35" pitch). If you chose to book the Elite Plus, I do not recommend booking row two (2). Although you do receive the extra legroom without having to deal with the person in front of you slamming into your space, the actual seat width is narrower as the table trays are stored in the armrests, rendering them stationary, I have to admit, this was fairly uncomfortable.
Arrival at the Holguin airport was somewhat disconcerting, greeted by fully masked and gloved security/custom agents, heightened Swine Flu security protocol was in place and appreciated, however, you would honestly think they were protecting themselves against the Ebola virus.. I have to admit this was the easiest and fastest time we have ever had through customs in Holguin, no questions what so ever, it felt as though they wanted us out of the airport as fast as possible. As this was already a late night flight I was more then happy to grab my luggage and hop onto the bus as soon as possible. Honestly, it took us exactly 1hr and 37 minutes from the time we landed in Holguin to arrival at the PRDO, an all time record in my books. Arrival the PRDO was just as smooth.
As we arrived at the PRDO just after 10:00 pm and only had a small group of four (4) couples and a mother and daughter team arriving at this resort with us no big fanfare for our arrival. As soon as we jumped off the bus and ensured we had our luggage, the front desk staff greeted us immediately and asked us to have a seat in the lobby while they provided us with cool towels and champagne. The front desk staff took our paperwork and passports for check-in and came back within 10 minutes our room keys and welcome information in hand.
As repeaters, we were also presented with a lovely welcome back letter from management and roses, which reminded us why we love this resort so much. It's the little details that sets this place apart from other resorts we have been to, and why we keep coming back.
Total check-in time took no longer then 15 relaxing minutes, and we were quite happy to see that we were once again given our regular room, 3418. In my opinion this room is in the best location for us, although, I have to admit, each time we go the room seems to fall deeper and deeper into disrepair. As reported the accommodations at the PRDO are in dire need of updating, although clean, we found the ripped curtains, uncomfortable bed, missing/broken bathroom tiles and caulking patchwork to be a little disappointing. This did not effect our vacation in the slightest however, not really acceptable for a 5* resort, even in Cuba.
One slight difference, improvement?
Our now clear view of the pool from our balcony. Thanks to Hurricane Ike and the clearing out of vegetation at this resort, we now have a view of the pool, in the past the foliage was so deep/dense around this block of rooms that we had no view what so ever. As for the Hurricane Damage around the rest of the resort? Well, I have to say if you have never been to this resort, you probably wouldn't even notice, however, we were personally shocked at the difference, and not necessarily in a bad way. The gardeners have worked so incredibly hard to clean up the mess Ike left behind, and in our opinion many garden areas have actually been improved. We have always personally found the area between the Cliffside path and Superior Junior suites to be very dark and dank, however, now, these suites do have a clear view of the ocean, maybe still too dark for my liking but certainly cleared out quite a bit.
We also found the vegetation around the pool and main path to be seriously thinned out, maybe removing some of the privacy these rooms had in the past, but the gardens that have been replanted or revived after Ike, are more manicured, clean and attractive. The other area I noticed an improvement was the beach. Previous visits I noticed much of the vegetation encroaching the beach area, however, I do believe Hurricane Ike took care of this, as the beach does appear much deeper
Restaurants and Bars::
Umm, I will try and keep this section directly to the point. The Buffet (La Ceiba). This open-air buffet offered a large assortment of both North American and European cuisine. Along with the usual hotplate choices you will find cold cuts, cheeses, salads (sans lettuce), fruits, cereals, yogurts a variety of breads, they also had a fry station which will take care of eggs, bacon and sausages in the morning, and a variety of meat selection (beef, chicken, shrimp, fish, pork) for lunch and dinner. You can also choose to have your omelets and pressed sandwiches made for you in the morning, or fresh homemade pasta for the lunch or dinner. I should also mention they do have a person who will make the famous Cuban banana crapes, which is still my favorite dessert in Cuba.
A la Cartes (in order of preference)
El Patio: International Cuisine
The El Patio is still most definitely our favorite restaurant at the PRDO. Romantic and intimate, this restaurant offers a complete menu of international dishes, including Lobster and steak, a great wine selection and amazing service. Actually I believe next time we visit the PRDO we will try and ditch the other A la Cartes and try to at least book the El Patio twice.
Mediterraneo: Mediterranean Cuisine
The menu at the Mediterraneo was almost identical to that of the El Patio, however, we really didn't enjoy the atmosphere as much. Again the wine selection and service was wonderful, the meal enjoyable however fell a little flat in terms of atmosphere.
A truly enjoyable evening as we were lucky to have great table mates from England and Scotland, however, the meal itself was far from authentic, the assistant waiter was not on top of service and the chef himself did not put on a very good show. This would have been our third time at this particular A la carte and to be honest, we have never really enjoyed this restaurant (and we love Teppanyaki ), a great way to make new friends, but I think in the future we will try and stick to restaurants that are more indigenous to this region.
El Bohao: Cuban
Due to the Repeaters dinner changing from Wednesday evening to Monday we once again missed out on our reservation for the El Bohio. The restaurant is open-air, and Cuban themed, people seemed to either love or hate it, I can't leave an opinion other the to say the trio of guitarist who played at this restaurant were amazing (we could hear them from the buffet). I believe for our next visit we will substitute the Japanese for the Cuban.
La Laguna: Pool Restaurant and the Santa Maria : Beach Restaurant
Both the pool and beach restaurants were open for lunch and provided a nice sit down menu, both had similar offerings available, hamburgers, hotdogs, salads, sandwiches, french fries, the pool restaurant also served an amazing four (4) cheese pizza, which we enjoyed just about every day. The Beach restaurant stopped serving lunch by 3:00 pm, while the Pool restaurant closed at 4:00 pm. 24 hour room service is available and I believe the menu is identical to the Pool menu. Just a brief mention of the Repeaters dinners.
What a spectacular evening, I mean really, probably the highlight of our trip. This was a sunset dinner which took place on the bottom tier of the beach restaurant, you are greeted with champagne, shown to a table which overlooks the beautiful Playa Esmeralda, a set four (4) course menu (which changed the week we were there), is presented by your own personal wait person and your choice of red or white wine is served . A serenade of music by both the trio of guitarists from the Cuban restaurant and by Osario via the sound system brought to the beach, helped to add an additional element of romance. A lovely, lovely evening had by all!
Three main bars at this resort, the lobby, the swim-up in the pool and beach bar, to be honest this was one of our biggest disappointments. June is the beginning of the slow season, and many of the more senior staff were on holidays, plus June, is also the month where they bring in and start training the new staff. Although everybody tried hard, I can tell you, unless you were ordering wine, beer, lime slush with rum or a call drink, you were really not guaranteed to receive the drink you thought you were ordering. We are not big drinkers but I can honestly tell you, we never did have true success ordering anything other then wine or beer.. Inconsistent at best and downright awful at its worst(chocolate martini with olives anybody?). However, the resort did have enough mint for mojitos all week, even if the club soda was always flat and the mint leaves dirty.
Well, if I were to be honest, and could choose one word to describe the entertainment, I would say it was dire. Now, not all of the entertainment was bad, actually most of the pre-show acts were phenomenal. We were treated to a glorious tenor opera singer from Holguin one night who was amazing, a stellar saxophonist, pianist, singers. All stellar performers and for the most part somewhat wasted on the resort crowd.
However, the PRDO dancers were awful, and I do mean awful. I have never seen a group of more uncoordinated entertainers in my life, honestly. We sat through five (5) shows hoping they would get better only be sadly mistaken, as the week progressed the shows became worse and worse. Badly choreographed dancing coupled with un-timed lip-synching was the best the PRDO had to offer for their nightly performance. I actually began to feel badly for these entertainers as I don't believe they ever had an audience more the 30 guests the whole week.After the evening show we would return to the room, the Fun Pub is no longer. Yes, there is a piano bar of sorts however, each time we visited, no music or bar was in operation, just an air-conditioned room. So, by 11:00 pm we were back in our rooms left to make up our own fun, however, without, the kids this was not to hard to do
The PRDO is set amongst the most spectacular natural beauty I have seen in the Islands. As mentioned earlier, quite a bit of the vegetation has changed, still very tropical if not quite as lush, the gardeners here work so very hard and it shows. The Pool area is quite large for such a small resort, plenty of loungers although, still a little shy in the shade area.
As the resort was not at capacity, we rarely had a problem finding a chair with shade; however, the actual sun beds were saved before the birds woke up, as we now had a view of the pool, we could see people getting up and reserving the prime locations very, very early in the morning. We don't play these types of games, but yes, it is quite something to see adults saving sun-beds by laying down towels first thing in the morning and then spending most of their day at the beach. Very selfish behavior by the guests, which is a very difficult situation to control for the resort.
What can I say about this beach? Playa Esmeralda is a phenomenal beach, small yes (you can walk the entire length in 20 minutes), but quite deep, white and soft. The PRDO section of the beach is quite rocky, and probably not a clean as it could be, but the snorkeling here is phenomenal. I am glad to see very little damage to the reef had occurred from Hurricane Ike, and I would hazard to say, the aquatic life not only survived but also has actually thrived since our last visit. If you are looking for the quintessential Caribbean beach experience, I would suggest you walk towards the Sol Luna Mares section of the beach, here you will find the soft deep white sand with a smooth entry, much more typical of the Caribbean beach dream..
Activities on and off the Resort/Hotel::
Okay this is the second area that fell flat for us. I rewrote this section a couple of times, as I am not quite sure how to put this. Bluntly? The animation staff/program sucked Is that a bit harsh? Let me try to quantify. Past visits the animation staff were visible, activities were scheduled, advertised and promoted throughout the day, at the very least you could go to the club house and clearly read the daily schedule of activities and feel free to speak to an animation member who could advise you or provide information on any of the activities/tours offered. In the past the animation staff would try and get to know all the guest, even if just a friendly hola in passing, asking how your day or trip has been going and seriously at least pretend to be interested.
Not this trip::
First of all, it has been a couple of years since we have been back to the PRDO and only recognized two (2) of the previous animation members, so for us, the animation staff are new, keep in mind, our room was directly across from the clubhouse and we did spend the majority of our time around the pool, no excursions this trip. The only regularly scheduled activities were volleyball, water aerobics and yoga. As it was low season one member of the animation staff told me they did not schedule activities, not unless a group of people were interested, hard to get a group of people interested in something when none of the members actually advertised what activities were on offer. Funny the clubhouse had a sign, which advertised all sorts of activities, however, try finding out when and where the program was to take place, even offered pottery and candle making, when asked, the animation staff laughed at me. No pottery class, this is Cuba. When asked why the board advertised the activity if not available the staff, shrugged and replied Es Cuba.
Yeah, yeah, yeah, I know all about it.
Anyway, throughout my stay, I would pass by animation members, who didn't even look up, never mind ask how things were going, when trying to get information about programs; I would get a blank stare and be invited to volleyball. I found the members to be very unfriendly, and extremely unprofessional. One time I tried to return beach towels only to be told to wait outside as a few Canadian girls pushed by with about a dozen beers in hand to give to the staffers. I couldn't tell you how many times I saw guests coming into the clubhouse with beers for the staff. I swear in one hour alone I saw this one group of Brits, supply at least four beers each to the 3 staff members at the clubhouse. In turn, whenever the animation staffs were around, you can believe they gravitated to the few groups of people who plied them with booze.
Instead of mingling with all the guests, the animation staff had a few favorites and spent their time socializing with their select few. I could go on and on, but lets leave it as we were NOT impressed and actually after being to 14 different resorts, I would say this is the most unprofessional animation staff we ever encountered.
Now on the other end of the scale, my husband and I booked three spa treatments. Wow, what an amazing place ! Words can't even begin to describe the peace and beauty of this spa, if going to the PRDO, please do yourself a favor and book at least one (1) treatment. The therapists alone are equal to if not better trained then any massage therapist I have visited here at home. Honestly, if anybody would like further information please feel free to contact me. I will say the staff here are exceptional, professionally trained, knowledgeable and over the top when it comes to ensuring your enjoyment. I miss them all already.
We had a great time at our favorite resort, but no, it wasn't perfect, and to be honest, not at the same caliber as previous visits. I still believe the PRDO offers a great product and wonderful service for the money and we will be back again someday (if only to visit the spa again). However, what was once our little special place, seems to have lost some of its shine for us. The unprofessional animation staff, poor bar drinks, horrible evening shows and condition of the accommodations have dropped the star rating for us, where we once would have considered this a 5* plus resort in Cuba, I would probably only consider it a weak 4.5* resort. In summary, although the PRDO may still be the best AI resort you can find in Cuba, I do believe for the same money spent, you will find better quality resorts in both Mexico and the DR, biggest problem for us is that those resorts are in Mexico and the DR. Cuba still has our hearts and we will be back!