Dreams Palm Beach Reviews


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Dreams Palm Beach  

Cabeza de Toro; P. O. Box 68; Higuey, Dominican Republic

"leonardito and dreamer at DPB"
Posted by: leonardito  on Nov 1, 2015
see all reviews

Dreams Palm Beach Reviews
Dreams Palm Beach Pictures and Information
Dreams Palm Beach Punta Cana-Bavaro Dominican Republic

of 80 Hotels in Punta Cana-Bavaro

User rating 3.4

Based on 40 reviews

Dreams Palm Beach Information

Dreams Palm Beach, situated on the sunny east coast of the Dominican Republic, an idyllic haven for singles, couples and families. It is a nice relaxing fully integrated world of magnificent beaches, a majestic turquoise sea and most importantly, the special feeling of being welcomed as an honored guest with all the privileges of Unlimited-Luxury ® - where everything is included.

Dreams Palm Beach official website

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Dreams Palm Beach Reviews

Dreams Palm Beach Review: 3.4 of 5 40 reviews
Very good
By Occasion...
Leisure (19)
Wedding (3)
By Traveler Type...
Family and Kids (5)
Solo Traveller (1)
With friend (1)
With Group (3)
With Spouse/Partner (12)
11 - 20 of 40

"I don't think that this should be rated as a 6 apple."

Dreams Palm Beach
User Rating:  Dreams Palm Beach Review: 2.00 of 5

Posted by:  Bill from Philadelphia  on Jan 6, 2010  >  1 contribution(s) 
Visited on: Nov, 2009 | Leisure | Solo
704 people found this review helpful

I was unhappy with the beach. Igf you were not at the beach by 7:40 a.m. you would not get a chair under the cabanas. Because of the amount of people there I don't think the beach was cleaned as well as others that I have been to. I don't think that this should be rated as a 6 apple by Apple Vacations. There ratings may be swayed since, from what I heard, Apple owns this resort

Nice but not great. I did not like the layout of the bathroom.

Restaurants and Bars:
Good not great

Good not great

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"Poor food handling."

Dreams Palm Beach
User Rating:  Dreams Palm Beach Review: 2.00 of 5

Posted by:  Dan  on Feb 1, 2010  >  1 contribution(s) Canada
Visited on: Feb, 2010 | Leisure | Family and Kids
740 people found this review helpful

We stayed for 10 days during which time 4 of our 6 were ill. I saw chefs at the buffet use tongs that they had used on raw meat (chicken or beef) then serve the cooked food with the very same tongs. They also would place raw chicken & then raw beef on the same plate time after time not changing the plate. The food industry in Canada would call this cross contamination. On more than one time we were served under cooked chicken at the buffet. The bacon for breakfast had a spoiled taste. So if this was seem in the front part what happened in the back part where you didn't see. The food was the same in the buffet all 10 days and rated about a 4 out of 10. We also ate at the beach snack area where they served hamburgs & Hot Dogs & Fries, we were served under cooked hamburgs & I saw the chef place hamburgs on the grill with his bare hand & then with the same unwashed hand cut the hamburg buns an place them in the serving basket.. Food in the theme rest were better but would be rated a 6 of 10. The booze was watered down as well.
The rooms are good (ground level rooms are very musty) the hotel was clean the staff were very attentive & the beach was good.
We have been to the D.R. serveral times & this was the worst food handling & quality that I have seen.

Your Arrival:
No issues

good other than ground floor very musty

Restaurants and Bars:
Poor food handling many people ill


Activities on and off the Resort/Hotel:
typical resort activities

Other Comments:
I would not recommend this resort

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"Dreams should change there name to Nightmare."

Dreams Palm Beach
User Rating:  Dreams Palm Beach Review: 2.50 of 5

Posted by:  Jody & Carl from Mississauga, Ontario  on Jan 1, 2009  >  1 contribution(s) Canada
Visited on: Jan, 2009
731 people found this review helpful

Arrival: Dec 25th to Jan 1st
Arrived 1:00 p.m. Dec 25th/08. Waited until 7:30 p.m. before shown a room with the ceiling caving in & water dripping from light fixtures. Got another room @ 9:30 with no A/C, frig not working, safe not working, bathroom still under construction, & with a lovely view on the laundry facilities. Accepted the room for the nite because we were exhausted. Finally got a decent room at noon the following day. Rooms beside us were falling apart.

The room we finally got was just okay. Not a 5 star resort. Maid service was just okay. Mini bar was not stocked. Bathrooms are very outdated. No doors on shower or bathroom. Very small vanity.

Restaurants and Bars:
The buffet restaurant had good food, but slow service for beverages. Ala carte restaurants were good. The beach grill & pool bar had grumpy people and poor service. The pool side waitresses were great.

The pool was cold. Not enough chairs at the pool or beach. Witnessed a few fights over chairs, and people stealing chairs. The beach was okay. Too many motorized boats. They spoil the water & reefs.

Activities on and off the Resort/Hotel:
Did the parasailing & it was great. Went on the boat tour to the reef & swim with sharks & stingrays. Too many people. Got kicked in the face a # of times while snorkelling, & the coral reef is dead.

Other Comments:
This resort was not ready to open. Heard many horror stories. Dreams should change there name to Nightmare. Would not go back!!

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"Dream Pepto Bismal Punta Cana"

Dreams Palm Beach
User Rating:  Dreams Palm Beach Review: 3.00 of 5

Posted by:  Dave  on Feb 15, 2010  >  1 contribution(s) Canada
Visited on: Feb, 2010 | Leisure | With Spouse/Partner
810 people found this review helpful

The resort was in a great location and well taken care of except the following. Bathrooms were least desireable. inadequate shower doors means water all over the place. Some people complained about mold in the bathroom. Lack of adequate door also means no privacy when with family.
Sickness was the greatest concern. Over 90 % of the people polled had some form of gastro intestinal sickness which included violent vomiting. Was it the food?, water ? or norwalk hard to tell.
Kids plenty of kids in all pools ecept thier designated one.
food at the buffet was the same each day, restaurants were hit and miss for quality.
Service was great and so were the staff.

Bathrooms poor - shower and door needs desparate improvement
water all over the place

Restaurants and Bars:
buffet same food every day

kids in every pool. ? sickness and the young kids in the water.

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"We’re not likely to return"

Dreams Palm Beach
User Rating:  Dreams Palm Beach Review: 3.00 of 5

Posted by:  Don  on Feb 1, 2009  >  7 contribution(s) Canada
Visited on: Feb, 2009
687 people found this review helpful

ADEQUATE SUPPLY OF TOWELS: Generous, very large and fluffy.

ADEQUATE SUPPLY OF CHAIRS: You have to reserve one early.

ADEQUATE ALLOCATION OF SPACE TO NON-SMOKERS: Not even an issue; no one attempted to smoke in public spaces.

BEACH: Very calm, not warm, much seaweed (usually swept up).

ENTERTAINMENT: We’ve stopped going to this, still being at dinner when it started at 9:30.

TENNIS AVAILABILITY: Dreams’ courts aren’t finished yet, but we were able to go next door to Natura, which has 3 (seldom-used, though 2 seemed to be permanently locked).

FOOD: Excellent variety and quality. All a la carte very good, and dessert/pastry cafe an unexpected bonus. Main dining room not shielded from the elements, and on rainy tables it was windy and wet.

SHOPS AND AMENITIES: The usual jewelry and gift shops (with resort prices). There is an Internet cafe, but unlike other hotels, there is a charge to use computers ($4 for 15 minutes). Adequate exercise room, though a charge for steam and sauna.

NON-HARRASSMENT: Vendors were allowed on the grounds once; the beach salespeople were low-key.

TV STATIONS: Major and network cable available.

QUIET: Their website states, “Three beautiful sun-basked pools including a children's pool and a quiet, adults-only area.” This is only true at the small “preferred” pool (we didn’t ask how to become “preferred”); it’s hard to avoid noise at the main pool. The resort is compact, so the long major pool is connected to the kiddie one. The beach was peaceful except during aerobics.

STAFF: Excellent attitude, but some in contact positions needed English training. We had a problem with the TV, and it was replaced right away. But no one seemed to know how to deal with the room safe.

GROUNDS: Kept up.

ROOM: Kind of on the small side, especially bathroom (no tub). No odors. The entire resort was out of diet soda for 2 days. Mini-bar service is sporadic; we had to get water bottles at the bar and bring to our room.

SPA: Excellent facial.

AIRPORT AND CHECK-IN: Airport arrival handled efficiently. Hotel check-in slow. Airline check-in (Air Trans) very slow, but plane arrived ahead of schedule.

SUMMARY: This hotel omits some of the nonsense of other all-inclusives: no bracelets, signing out for towels, and signing up for restaurants. Having opened 12/08, it’s not quite ready for a 5-star rating. We’re not likely to return because of the beach and room size.

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"Not worth what we paid"

Dreams Palm Beach
User Rating:  Dreams Palm Beach Review: 3.00 of 5

Posted by:  Mick and Sylvia  on Nov 5, 2012  >  1 contribution(s) Canada
Visited on: Nov, 2012 | Wedding | With Group
1574 people found this review helpful

First time in DR, visited last week of October 2012. Resort location is pretty isolated, no way to visit other resorts by foot for a look around if you wanted to. Rooms are tired and small, basically a motel room, bathrooms real tired,no privacy in the regular "deluxe tropical view" rooms only a swinging glass door between you and your business, with anyone else in the room. Preferred club suites not bad, basically 2 "deluxe" rooms made into one, really nothing special, just bigger and some bathroom privacy, we looked at one and they wanted another $150 a night, negotiable, but we didn't bother haggling to spend even more. We paid $2800 for the two of us for a "deluxe tropical view" room and as far as we are concerned this resort did not live up to its 5 star class or its trademarked "slogan" of "unlimited-luxury", nothing luxurious about this place at all as far as the "regular" rooms go and it was supposedly a group rate as they booked 15 rooms for this wedding. We were moved once we were so disappointed, but second room was more or less the same, although the air conditioning didn't work as well in the second room, it never shut off the entire week and room hovered between 23°C and 26°C and was very humid in rooms, nothing dried. Fortunately there was a ceiling fan that made it feel a little cooler.
food was ok, no need for reservations at al a carte's which is a good thing and no problem getting in although it was not busy at this resort while we were there. grounds were nice, beach was nice for first 2 days but sea got rough and there was lots of seaweed on beach and in water rest of week,not hotels fault but I guess you have to expect that in autumn in DR. not a real good snorkeling place if you don't want to take a "tour", no rock or coral structures reasonably close to shore or within the swimming area. Outside of swimming area you are likely to be hit by a boat, not sure why these local guys run their boats so close to shore. Also, lots of "sharks" on the beach selling all the usual stuff, tours, souvenirs, etc.... there are only a couple other places nearby so you see them many times a day. kinda annoying.
Staff was pretty good, but not 5 star good. I spent over $150 in tips not including the maid but didn't seem to make a difference, we waited for everything we asked for which wasn't much.
Bottom line, probably won't be going back to this resort.

Room Number:
9320 & 2201

Room Block:
bldg 9 & 2

no problems with checkin, close to airport, 15-20mins but isolated location.

don't even bother with the "deluxe tropical view" rooms, unless you can get one a lot cheaper than our travel agent did, worth maybe $1500 for a week for two.

Restaurants and Bars:
only 2 bars there and a disco and a small casino. Restaurants were good for the most part. buffet was acceptable for the Caribbean.

Beach as you would expect, except for the seaweed, pools good, grounds good.

Activities on and off the Resort/Hotel:
good activities if you wanted to get involved.

Other Comments:
we feel we just paid way too much for this place, DID WE??? my wife actually has a lot more complaints but I feel she's just being too fussy.

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"There is no way I'll stay at Dreams again."

Dreams Palm Beach
User Rating:  Dreams Palm Beach Review: 3.00 of 5

Posted by:  Steve from New Jersey  on Jul 1, 2009  >  1 contribution(s) United States of America
Visited on: Jul, 2009
659 people found this review helpful

Arrival: June 26 - July 01
We flew on a 6:00am flight on Apple Vacations charter airline, USA 3000. The check in at Philadelphia was chaotic. Nothing is computerized. Other than that, the flight was uneventful, which means great. The flight attendants were extremely friendly. Our return flight was also great. Again, the flight crew was excellent.

We were a group of 8, in 4 rooms. Two of these 8 were my 24 year daughter and her friend. The front desk had a lot of problems handling this. They wanted to put us 8 rooms apart. We had requested connecting with our travel agent, and it could have been her mess up, but the front desk wouldn't even try to move us next to each other. We ended up in building 8, while the other 4 in our group was in building 6. It appears that nobody is allowed to think with the permission of their manager. It took a few hours and they finally put us in adjoining rooms. One small problem, the door from our room to the girls room was bigger than the frame, and therefore wouldn't close. They said they would fix, so we left and headed out to the pool. When we returned, the door was closed. Of course it was jammed closed, so now we couldn't open it. Kinda defeats the purpose of connecting rooms. We waited 4 days, but they did fix it for our last night. For our second day, we returned from the pool to find out that we had no shower. Maintenance did some sort of jerry rigging and we had a shower a few hours later. Yes the shower set up is pretty stupid, and the floor gets soaked, put a towel on the floor. Problem solved. Just to top off our room problems, my wife went back to the room during the afternoon of our third day and the toilet didn't work. It took a while to fix this problem. Then of course later that night, when we returned from the casino, our toilet didn't work again. I spent the next few days lifting the float and repositioning the flapper. To be fair, Jose the day time front desk manager offered to move us to a honeymoon suite, and move the girls close to us. We really didn't want to pack and unpack again, so we said, no, please just fix the room we're in. We did ask for and receive access to the preferred club so our girls could use the internet. Unfortunately, our room issues never stopped. Our mini bar was never stocked. No matter how many times we called, we would return at the end of the day to an empty mini bar. Every afternoon we called for a refill. One night, we returned a little after midnight and called the front desk. They connected us to housekeeping who told us that the mini bar service was closed for the evening but they could transfer us to room service. Room service was gracious enough to tell us that we could get drinking water in 60 minutes. A little talk with the front desk sped up this process. The next day, empty mini bar. They told us that they had restocked it at 2:45. They told us this same answer for the next two days. Our housekeeper was very good about forgetting to bring us towels. Most days we received two towels, no floor towel and no hand towels. We had to make daily calls housekeeping about this. A couple of days we received the paper with the next day's events, but not every day. Cesar at the front desk was about the only person who was able to get anything done for us. He was also probably the only person who cared. The rooms themselves are fairly large and the A/C worked great.

Restaurants and Bars::
The main buffet has some great choices. The breakfast buffet is your standard, omelet station, pancakes, waffles, bacon, sausage, fresh fruit, etc. At lunch, they had absolutely delicious grilled shrimp and mussels. There was always a fresh fish being grilled. Other than the heat, since it is open air, the breakfast and lunch buffets were great. For dinner, we never ate at the buffet. We ate at 4 of the 5 specialty restaurants. We did not try the Italian restaurant since we heard from numerous people that the food was awful. Our first night we tried Himitsu, the hibachi side of the Asian restaurant. Our chef was Acevedo and our waiter was Danny. They were great. Since the show is a big part of Hibachi, wanted to mention them by name. We loved it. The food and the interaction was great. Again, I don't know what they do to the shrimp, but they are amazingly good. The caramel bananas and the fried ice cream are the winners as dessert choices. The next night we ate at the Seaside Grill. This was a big disappointment. The food was not good and the service was terrible. Most our group got the shrimp cocktail and the (gotta love this translation) Tibon steak (T-Bone for the rest of us). The shrimp was over cooked and chewy. The steaks were like half a cow. They were bigger than the plate, burnt to a crisp and full of fat. I personally got the rib eye. It had a lot of fat, but the when you cut off the fat, the meat was pretty good. El Patio, the Mexican restaurant was next. This was a lot of fun. Everybody enjoyed their diners except for my nephew who didn't listen to our waitress, Noami, and ordered the tacos. She was best waitress that we had at any restaurant. Great service and a great personality. The manager, Carlos, was also phenomenal. The dessert here is the Tree Milk Cake. Not sure what it means, but it was very good. Don't miss this restaurant. The French restaurant, Bordeaux, isn't really French food, but it was pretty good. The only problem here was that it took 2 ½ hours. We returned to Himitsu to try the Chinese side. It's not really Chinese, but once again, everyone enjoyed their meals. Very good service. Overall, the food is very good for an

The grounds are very nice. The pools are large. I think the resort was very full, so chair and float saving was a very big issue. We were up at 7:30 to make sure we got floats and lounges. The beach is powdery soft white sand and the ocean is crystal clear. It's probably just the time of year, summer, or maybe just all those people sitting at the swim up bar and not moving all day, but the pool water was warmer than the air. The ocean is cooler and more refreshing.

Activities on and off the Resort/Hotel::
We did the parasailing. They promise you 12 minutes, but they only deliver about 6-8. Still, it was fun. We also went deep sea fishing. You have to do a lot of negotiating to get a decent price. After 3 hours of boredom, we did catch a 6 Marlin, so in the end it was worth it.

Other Comments::
This resort is next to the Grand Oasis which was the Sunscape Punta Cana Grand 4 years ago. I stayed there when it was Sunscape. I loved it. I wrote a great review about it on Debbie's website. While Dreams might be considered a better resort (both AMSTAR properties), we had a better time at Sunscape. Supposedly there was an activities team at Dreams. This was the first resort that I've been to in the D.R. (or any Caribbean resort) that had no music playing at the pool during day. They also didn't try to get any activities going. They did activities with 2 or 3 guests. They had very little interaction with the guests. We hardly saw them and we were at the main pool all day. The entire team should be replaced. I was also a little shocked by the bar service. Yes, they had some top shelf liquor, Absolut, Stolichnaya, Kahlua, Baileys, etc, but they almost always only had one bartender so there were always long waits. They also never had cold water at any bars, only like warm. The bartenders also were devoid of personality except for Clemente at the lobby bar who was loaded with it. We spoke to couples who had their rooms changed, some twice. Many who had previously stayed at Barcelo, Melia Tropical, and Paradisius, all of whom said they would return to those resorts before Dreams. I love the Dominican and Punta Cana, but there is no way I'll stay at Dreams again.

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"We would definately go back"

Dreams Palm Beach
User Rating:  Dreams Palm Beach Review: 4.00 of 5

Posted by:  Denise from Pittsburgh  on Feb 1, 2009  >  1 contribution(s) United States of America
Visited on: Feb, 2009
680 people found this review helpful

Arrival: Jan.2 6- 30
We arrived at Dreams Palm Beach by 12:30pm, only a 20 minute ride at most from the airport. There were a lot of people checking in when we got there but it went relatively fast since they had many people working the front desk for this purpose. Alexander checked us in and told us where our room was so off we went.

I had emailed the reosrt a week prior to our arrival and asked for a third floor room with a king bed and nice view if any were available and that's just what we got. First let me say we just booked the Supersaver Room through Apple vacations, no up grades of any sort. Our Room was 6316, Third floor with king bed overlooking the pool where they play water polo and things. Very nice I might add. The room was newly renovated and was spa like feeling. We had robes, 24 hour room service (which we never used) safe, turn down service each night, ironing board and iron, flat screen tv, nice sitting area. The room was cleaned everyday usually by lunch time. One day we came back to the room and found a swan on the table made for us out of towels by the maid. Like stated before no matter how careful you are it is hard not to get water on the floor when showering so we used one of the hand towels for a bath mat and it worked. The air conditioning worked so well that at times we had to turn it off for fear of freezing! No matter how we adjusted the thermostat it still was cold, but I would much rather have that than it not to work. We spent time out on the balcony people watching and just enjoying the beautiful resort.

Activities on and off the Resort/Hotel::
We didn't do anything since we were only there 4 nights. I will tell you that there was always someone walking around the resort telling you what activities would be taking place soon. One thing that I liked that this resort did was every night they would deliver a paper with the next days activities, special drink of the day, weather, etc.

Other Comments:
One of the things that I didn't like and it is a pet peeve of mine is that they played very little Dominican music if any. I was told that they "HAD" to play American music, believe me I'm American and I do not want to hear Celine Dion singing God Bless America. Then they would play this stuff from the 50's it was horrible down by the pool. In the lobby each evening they had live music which varied I still don't remember Dominican music there either. I told them at guest relations about it since that is what I was told to do by the head of the entertainment team. I just told them that I am American and don't want to hear American music when I come to the Dominican, I love their music. One other thing is that I know from past experience to bring whatever you think you might need because the shops on the resorts are always so highly priced. well we were in the Dominican in June of 08 and bought quite a bit of coffe at $6.00 a bag. I know ther is inflation but they wanted $16.00 for a bag of coffee, the same kind we always buy. So of course I wouldn't buy it there. When I got to the airport (which is always more expensive thanthe resorts) I bought a couple bags at $8.00 a bag. I don't know why Dreams was charging so much for their coffee. We would definately go back some day.

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"All of the restaurants were better than any all inclusive restaurant I have stayed at."

Dreams Palm Beach
User Rating:  Dreams Palm Beach Review: 4.00 of 5

Posted by:  Heather from Manchester, CT  on May 1, 2009  >  1 contribution(s) United States of America
Visited on: May, 2009
662 people found this review helpful

Arrival: April 25 - May 02
Upon arrival, we were graciously shown to the front desk but were promptly sent to the Preferred Club for separate check-in. As previous guests have noted we were given champagne and a wet towel to cool off. At first a room with 2 double beds was offered even though we requested a king size bed, but a king room was ready in less than a hour.

The rooms were very spacious for what we needed and though we had a garden view overlooking the explorers club, noise was not an issue throughout our stay. The beds were extremely comfortable and I wanted to take the matress home! The shower was an issue, though nothing a towel on the ground in front of the shower didn't fix. The rooms were a bit moist, I am not sure if it is because of the space below the door letting mooisture in or not, but a mildew smell did start to come from my clothes and I have washed them once and it seems like one or two more washes and the smell will go away. I was a little upset towards the end of the week when I found out there were many additional items that were supposed to be included that were not in our preferred room at anytime including the upgraded mini-bar, the beach towels during turndown service, our internet had ot be requested, it was not just set up for immediate use, and we did not receive upgraded toiletries. It seems a bit worrysome that they do not automatically give you the items you pay for being in a preferred room, and that you must ask for everything that is considered "extra". Had I known this and thought of it, I would have never paid the extra money to have a preferred room and would have saved a couple hundred dollars each for our trip or I would have made sure everything that was promised was there from the first day we were there. I would suggest either not paying the extra money, or making sure from the first day of your stay that you request all the items that were promised given your preferred status.

Restaurants and Bars::
All of the restaurants were better than any all inclusive restaurant I have stayed at. The Hibachi was a great time (we went there twice) and the rib eye at the Seaside Grill was amazing. We only hung out at the Lobby bar while we were there since the dance club was not that great. If I had to pick a least favorite restaurant it would have to be Portpofini since the pasta dish I had the last night was undercooked, but still edible and both times I asked for a ravioli dish they had listed on their menu, but did not have either time and I found out the last night we ate there that this had never been changed from previous management. One thing travelers should know is that during the off season, the restaurants are only open a couple times a week, not the advertised "only closed twice a week" as noted. There was also 2 days of our stay that we were given only one choice of where to eat. One was an outside buffet and the other night was a Dominican style dinner at the convention center.

There was never an issue as I have heard others complain, about getting a towel or poolside chair, nor was there an issue getting a beach chair, though our trip was during a slow season and I can not imagine 1000 guests trying to find an available pool chair, since there woudl not be that many to accomodate even half the guests.

Activities on and off the Resort/Hotel:

I did not go on any tours, I am a fan of sitting around and doing nothing, though other guests raved about the ATV ride, parasailing, and chartering a boat to go fishing. There are also plent of things to do while on the resort but they do not push you to be involved asking you hundreds of times to do something.

Other Comments:

Please note that I tried to be as informative as possible and tried to list as many positive and negative things about the resort. The staff was great and there for anything you need, not a bad apple in the bunch. Our drinks were never watered down as others have noted, I did have a huge problem with mosquitos but my partner did not (I seemed to have attracted them more bring bug spray just in case), the pool, beach area, and walkways were always kept immaculately clean, and the grounds were beautifully kept.

I probably would not rate this a 4 out of 5 stars, but I will say that for $1400 with flight from Hartford, CT, I definitely thought it was more than what I paid for it! Again, I tried to give both positive aspects and negative aspects about this resort to help you form the best decision to fit your vacation needs. If you have any quetsions, please do not hesitate to contact me!


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"Our Stay at Dreams Palm Beach"

Dreams Palm Beach
User Rating:  Dreams Palm Beach Review: 4.00 of 5

Posted by:  Jennifer from PEI, Canada  on Mar 1, 2009  >  1 contribution(s) Canada
Visited on: Mar, 2009
727 people found this review helpful

Arrival: Feb 12 - 19
We were greated with champagne and a quick check-in. We were told it would be a few hrs before our rooms would be ready because we arrived around 12noon but they were ready before that time. One small clitch with our check in was that we had 4 rooms with our party and 2 rooms were in one building and 2 were in another. They did get all 4 in one building but not on the same floors.

Rooms were beautiful but as mentioned before the shower was not practical as the door is a half glass door and water was always on the floor. Also, the floors and tile in bathroom really should have been regrouted with the renovations! Our phone did not work properly and was never fixed by the time we left.

Restaurants and Bars
Restaurants were great! Best food was at the japanese restaurant and the buffet. I thought I would like the idea of not having to make reservations for the restaurants but we had a group of 9 and it was always hard to get a spot and they always wanted to divide us up into 2 tables. It always seemed to be a big problem when we went into the buffet to get a table for 9, even when there were a ton of empty tables that could be pushed together. Some waitstaff were very slow with the water refills.

Nice grounds except that if it is supposed to be a 5 star there was a lot of garbage on the beach and the pool was really dirty on the bottom for a day or so. They always had guys raking up the seaweed which was nice.

Activities on and off the Resort/Hotel
Went on the zipline adventure and it was amazing except for the 2hr drive to and from in the back of the truck!

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