Ctra Federal Chetumal, Km 266,3, Puerto Aventuras 77750, Mexico
"repeat customer that is satisfied"
Posted by: sebastian on Oct 24, 2014
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The Barceló Maya Tropical, situated on the seafront of the best beach of the Riviera Maya on Mexico’s Caribbean coast, offers its guests magnificent facilities, surrounded by a lush natural park that covers 500,000 m2.
Near 4 other hotels that are part of the Barceló Maya Beach Resort. Through the “Barceló All Inclusive” Programme, one of the best in the Caribbean, Barceló offers its guests a large variety of facilities and services. Ideal for families and couples.
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"Worst all-inclusive in Mexico"
Sandy on Apr 3, 2011 >
1 contribution(s) United States of America
Visited on: Mar, 2011 | Leisure | With Group
322 people found this review helpful
We have stayed at 5 all-inclusives in Mexico and this by far has been the worst! We had a group of about 43 kids and adults for a senior trip. The service is by far the worst of many issues with this trip. It took over and hour to check in and several families they didn't even have them registered at the hotel. Then we waited for 45 minutes for our luggage to get to our room. I couldn't believe my ears when the bellman then ask for a tip. Never have I been ask for a tip at an all-inclusive, especially after waiting for that long. During check-in they gave us 3 meal tickets for the nice restaurants. We were staying for 5 nights but were only allowed 3 nights of fine dining. When we tried to make reservations we could only get 2 reservations and they were for 9:30 and 10:00pm. Way too late to eat. We just ate at the buffets but they were only open for 2 1/2 hours til 9 pm and we were ask to leave 2 nights because they were closing. The whole time we were there the harbor master had closed the beach to any water sports. I know the hotel can't do anything about the weather. The kids do alot of body surfing. The bartenders were very slow! The drinks were very sweet and most people ask for double alcohol or else went to the snack shops and made their own. On our last night our air conditioner stopped working.
Took over an hour to check in. Only had 3 people checking people in. Twice we ask to speak to a manager and were never given the opportunity to talk with one.
The rooms were actually pretty spacious. The beds were more comfortable than most hotels in Mexico. Our room never got cleaned one day.
Restaurants and Bars:
Could not get into the fine dining restaurants. Buffets were what Iexpected, good for breakfast and lunch but get a little old for 3 meals a day for 5 days. The service at the bars was very poor. Drinks were very watered down and I am not much of a drinker.
The grounds were spectacular! Those people took the most pride in their work and it showed. The pools were warm and clean. The beach was fine with plenty of chairs and shade to be found. Water was way too rough. Huge waves and because of that you didn't get to look out at the beautiful blue water of the Caribbean. The fountains were also beautiful.
Activities on and off the Resort/Hotel:
Most of the activities the kids wanted to do were closed due to the surf. We had red flags all week. I did have 2 boys that wanted to finish their open water certifications in scuba diving and the dive shop was wonderful. My 16 year old actually went over to Cozumel by himself and they took very good care of him. The 18 year olds enjoyed the disco at night. The hotel is huge. I called it the Disney World of hotels. Very hard to find people you know are there.
"repeat customer that is satisfied"
sebastian on Oct 24, 2014 >
1 contribution(s) Canada
Visited on: Aug, 2014 | Leisure | Solo
56 people found this review helpful
I am a repeat customer and I can’t say that I have seen it all because every time I visit this fine hotel, they keep surprising me so I have like a lot to share but I am going to try to cut it short. The reception staff was very efficient in their own but this time around, it was as if the check in process was slow or something. The staff working here knows exactly how to keep the customers happy and they know how to say hi a lot every time they see you passing by. The gardens are very well kept by the staff and the hotel grounds are very clean. The rooms are very much big size and it has a fridge that is always well stocked. There was so much fun at this resort and you could tell by people running around and making noise because there was never a time when drinks are every unavailable, the pool was always booming with people, it was so much fun. This is where my heart belongs and will continue for a long time as long as they keep up the good work and service. The entertainment staff made sure that there were enough activities to keep us going. There is volleyball, water polo and a lot of lively people making it fun at the same time. There was enough security to keep us safe so I never thought of feeling insecure for the moment. I also loved the live band.