Playa Bavaro, Higuey, Punta Cana
All-inclusive five star resort located in Bavaro Beach Punta Cana. The Paradisus Punta Cana All inclusive four star Resort located in Bavaro Beach Punta Cana.
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"Beach in punta cana is beautiful."
Jennifer from Toronto on Jan 1, 2009 >
2 contribution(s) Canada
Visited on: Jan, 2009
583 people found this review helpful
Arrival: November 2008
Arrival through the airport and transport service was a breeze as always. We travelled with our 2 year old and had no difficulties. Arrival at the hotel was horrific. Some how they did not have our reservation despite the fact that the transfer bus did. We waited for over 5 hours in the lobby with a 2 year old, the hotel did not seem to care. There was no manager available to talk to, and the "complaints" desk that they had set up in the lobby was of little to no help. They were happy to get us a room if we paid again and then once they confirmed our reservation they would reimburse.
Room was adequate. Nice size and good location related to proximity to the beach,restaurants and regular pool. We were not in the new section which was fine. However the kids club and kids pool is.
Restaurants and Bars:
Food and service was good. The hotel was under renovation and we were not advised that many restaurants were closed.
Beach in punta cana is beautiful and the reason we go back. Grounds are lush and well kept. Pool was great, lagoon style so it was easy for our 2 year old to walk in and out.
This could be a good hotel. Just be aware of what you are buying. I booked this accomodation based on the kids club and pool. I was very very disappointed. The pool and club were great but if you were not in the reserve section you could not get a drink or food in this area as an adult. The nearest bar and restaurant was a distance. The hotel felt that the kids club was only meant to serve "other" guests if you drop and leave your child there. I was not prepared to leave my 2 year old. I wanted to stay with her and utilize the facilities. In the end we did use the facilities a couple of times and as a result I was glad after what I witnessed that I did not leave my child unattended.