Saratoga Reviews

One of the best high class hotel in town . Amazing view from the terrasse and a graet swimming pool from where you have a 240° view in La Havana

Room Number:
506

Arrival:
Professionnal staff

Rooms:
clean all facilities bed very confortable all tv channels

Restaurants and Bars:
Not crowed compared with other places however quite "cold" atmosphere and clearly the place u-you don't want to stay in la havana to have a drink !

Activities on and off the Resort/Hotel:
gym fully equiped with new equipment

The Hotel has a great location but very very poor service from reception, always overbooked, needed 3O minutes to check after hours of waiting as rooms not available still at 4.30pm, same at check out.... Only one lift in service for the whole hotel made clients crazy queueing and no one to help or support excuse to give an explanation. Deluxe patio rooms very very noisy as locked windows since just above mezzanine or open with noise... and no oustide light for such rooms. No enough towels in bathroom...and bottle of water in bathroom is billed to your room as you expect to be free. Price of hotel is just exagerated, not a five stars at all, compared to other hotels where service is much better.

We really enjoyed the roof top pool and its panoramic views as well as the piano bar and the retro decor. Room sizes were also quite good. The hotel and rooms however were quite dusty and there was some mold in the hall ways. The towels in the rooms and the bath robes were very old and there were simply not enough towels especially given that the hotel aspires to be 5 star. The hotel is very conveniently located in old havana however suffers from a lot of street noise that sometimes kept me awake at night.

The room service menu was very limited and food was not 5 star quality. However, the hotel staff were always friendly and welcoming and the service was prompt.

The hotel is clean and beautifull bur really too expensive for the kind of rooms. The swimming pool area is expectacular.

The Saratoga is in the perfect location for any traveler to Cuba. The hotel is definately 5 STAR with exceptionally large and spotlessly clean rooms which appeared to have been recently renovated. We stayed in a Jr Suite and had a marvelous view of the capital. Everything in Havana is within walking distance of the hotel and the bellman was always available to arrange taxis to drop off and pick us up for longer distances. Breakfast (included with our room) included a lavish morning buffet with pretty much anything you could want and room service was available 24 hours which came in handy after we went to a club one night. The travel agent in the lobby and the concierge helped to arrange a tour of Havana, a day at the beach, night at the Tropicana and bus trip to Vinales quickly and all at a reasonable cost. Plus it is very easy to exchange dollars for CUC with guest relations at any time. The room included -FREE- I repeat FREE high speed internet and On Demand movies. A relaxing lunch by the pool and laying out for a tan overlooking the Capital and parks was also an unexpected highlight. The staff from the doorman to the housekeepers were all very friendly and helpful. The hotel also has a full service spa and gym which I did not use as I got my exercise and relaxation from lifting more than a few Mojitos. I would highly reccommend this hotel to any guest visiting Havana! I will be back! Gracias! By the way my vote for the best restaurant in Havana is Los Nardos, just a half a block from the hotel, and favorite bar ties between La Foridita, walking distance from the hotel and the hotels mezzanine which felt like Old Havana.

Room Number:
604

Arrival:
Quick and easy! Remember US credit cards don't work!

Rooms:
Clean, Large and Very Nice with FREE high speed internet, Cable TV with CNN and US Channels and TV5 (My boyfriend is French). FREE On Demand Movies.

Restaurants and Bars:
Great pizza, sandwiches on the rooftop and main restaurant serves great steak tartar and pasta!

Highlight is the mezzanine bar - OPEN 24 HOURS!

Beach/Pools/Grounds:
Nice rooftop pool and loungers for tanning with a mojito!

Activities on and off the Resort/Hotel:
Activities:

Take a tour of Havana
Spend a day at Playa del Estes
Stroll thru old Havana
Hot Chocolate in the Chocolate Museum
Visit the old car museum
Dont miss the museum of the revolution
Get an old convertable car and take a night time drive
Spend a day in the mountains at Vinales
A MUST - The Tropicana! (Not cheap but well worth it!)
Drink Mojitos!

Other Comments:
We walked day and night and always felt safe. The people of Cuba are very friendly!

The Saratoga is a very well run hotel in the heart of old Havana. The staff are very professional and at all times helpful. The pool and roof top bar offer excellent views of the old town

Beautiful Hotel!

really, truly, lovely ! we were simply delighted with our entire Havana experience ! GO THERE !!! and stay here HERE !!! the Hotel Saratoga. :-))

My partner and I stayed at the Saratoga, late April 2008 and loved it. The hotel was lovely, our room superb and the staff simply outstanding. You cannot beat the location. We will definitely return. Thank you to all of those who made our stay so pleasant.

My partner and i visited the Saratoga in May 2006, this was our 1st trip to Cuba. The Saratoga was beyond our expectations the hotel, rooms, staff were all excellent. Havana itself is a must see place, the people are so wonderful. I travel all over the world and stay in 5 star hotels but i have to say that this is probably one of the best. Bernie Brown