Gran Ventana Beach Resort Reviews

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Gran Ventana Beach Resort  

PLaya Dorada, Puerto Plata. Rep├║blica Dominicana

"Quite disappointing"
Posted by: Jill  on Feb 1, 2016
see all reviews

Gran Ventana Beach Resort Reviews
Gran Ventana Beach Resort Pictures and Information
Gran Ventana Beach Resort Playa Dorada Dominican Republic

of 17 Hotels in Playa Dorada

User rating 3.9

Based on 31 reviews

Gran Ventana Beach Resort Information

This delightful beachfront complex is a perennial tourists┬┤ favourite! Warmly recommended.

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Gran Ventana Beach Resort Reviews

Gran Ventana Beach Resort Review: 3.9 of 5 31 reviews
Very good
By Occasion...
Leisure (18)
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1 - 10 of 31

"No more Gran Ventana and no Sunwing."

Gran Ventana Beach Resort
User Rating:  Gran Ventana Beach Resort Review: 1.00 of 5

Posted by:  Blake  on Mar 1, 2009  >  1 contribution(s) Canada
Visited on: Mar, 2009
510 people found this review helpful

Arrival: Feb 4 - 18
Quick check in and in room quickly with bags

First room checked into on first floor, no view and quickly were changed to another on 2nd floor overlooking party pool. Woke up with stiff back, beds were hard as a rock, attended lobby to inquire about a mattress covering that I heard was available, I was quickly advised that was not possible by front desk and clerk walked away. I told him that I was told by the "signature rep" I was actually with "Sunwing but couldn't find him" that covers were available. The clerk replied you go and get that rep and tell him to come here and in a very unfriendly voice. I couldn't believe what I was hearing. Eventually the "Signature" rep, that I can't thank enough took us personally to the "Quiet" area of the complex and we got a great room. Not impressed with the mini bar, one bottle of cheap beer, and constantly had to request for more drinking water. This room also did not have the key plug in to activate the air conditioner which was great. In our second room that had this feature I asked for a second key in order to keep the air on, when front desk asked me where key ring was I advised him it was in the room plugged in, the clerk said I was not allowed to do that in a stern voice. Without doing that each time you reentered the room it was stinking hot.

Restaurants and Bars
I was only impressed with the Italian restaurant, staff there were great as well as the food. You have to meet "Jackie" at the quiet pool bar, she is a lot of fun.

Probably one of the better beaches around, cleaned daily and raked. Some other nearby resorts beaches were disgusting with garbage. Too may vendors on the beach.

Activities on and off the Resort/Hotel
Enjoyed the nearby Playa Dorada mall. The bar near there Texas Roadhouse had some scary prices for a steak and beer. I have done just about everything over the years we have been in DR, the cable car, Ocean World and catamaran trips are the best. The best bang for your buck is the cataraman, and I get my trips off of the resort, cheaper and just as good.

Other Comments
I believe this hotel is a 4 star rating, I don't know how they got that. I am used to staying at the RIU hotels and what a difference there is for the same amount or close differnce in cost. This hotel needs a facelift, and there front desk staff need some people skill training. I was also not impressed with having to fly to Punta Canta on return home. This was not pointed out by our travel agency. No more Gran Ventana and no Sunwing.

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"Never again!!!!!! As long as I live and breath"

Gran Ventana Beach Resort
User Rating:  Gran Ventana Beach Resort Review: 1.00 of 5

Posted by:  SAIN  on Apr 4, 2010  >  1 contribution(s) United Kingdom
Visited on: Mar, 2010 | Leisure | With friend
693 people found this review helpful

Hotel is dirty, old broken furnishings and is only a 1* hotel , whoever graded it as a 4* needs to be fired.If you want a relaxing holiday or even just to sleep at night then this is NOT the hotel for you. The service from staff leaves an awful lot to be desired. The food is disgusting the worst I have ever experienced. I wouldn't give as pig swill, even the staff who worked there sent out for pizza. If you need to lose weight then come here, it truly is not fit for any aninmal let alone the fact you have paid for it. Seek out Pizza Hut in the mall. I have travelled to many places over the world and have been to the Dom. Rep 10 times and believe me this is the worst hotel in the Carribean. Stay here at your peril!!!!!!!!!!!!!!!!!

Your Arrival:
Smooth usual airline service. Transfer to hotel quick

Bed bugs, Beds are like concrete, tv is a dinosaur, mini bars dont work, the windows are not double glazed and most are ill fitting, The maids need to be retrained or just trained, they used 1 mop and 1 cloth to clean all rooms TAKE YOUR OWN CLEANING STUFF

Restaurants and Bars:
EAT ELSEWHERE if you want to live

The only good thing apart from the vendors they get on your nerves. The pool is full of sport jocks playing polo all day every day

Activities on and off the Resort/Hotel:
Entertainment is poor same old thing michael jackson night, kareoke please we need more than this

Other Comments:

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"The room situation bothered us"

Gran Ventana Beach Resort
User Rating:  Gran Ventana Beach Resort Review: 3.00 of 5

Posted by:  Dirk and Henny  on Jan 8, 2010  >  1 contribution(s) Canada
Visited on: Dec, 2009 | Leisure | With Spouse/Partner
579 people found this review helpful

When we booked 3 months before, we requested two rooms, next to each other with king beds as we were traveling with another couple. When we arrived we received adjoining rooms but no king beds. They informed us we would have to wait two days, but that we would certainly move to new rooms with king beds, ocean view and in the same building. What we eventually ended up with was rooms in different buildings, no ocean view, but king beds. The room that we received was next to washrooms, a lobby, a laneway used by delivery vehicles and had a poorly working shower. It seemed to be the poorest and noisiest location they could have given us. We tolerate a fair bit and do not complain quickly but we had put in our request early so expected better than this.

Restaurants and Bars::
The food was well above average with buffet and a la cartes being almost excellent. Good service at any of the bars.

The pools were nice, clean and large.
The beach was the best on the entire strip.
There were lots of chairs in both locations.
The grounds were well kept.

Activities on and off the Resort/Hotel::
The nightly entertainment dragged out, was very repetitive and boring.
Activities during the day were poor to none existant. We like Carribean music but heard very little of it(or of any music for that matter). We had three rainy days which we made the best of but games, music and activities should have been presented more under the circumstances but it didn't happen! There were few places to comfortably play cards--we ended up setting up our own makeshift table.

Other Comments::
The room situation bothered us enough that we would probably not return to this resort.

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"The Gran Ventana is a very nice resort but we will not be returning."

Gran Ventana Beach Resort
User Rating:  Gran Ventana Beach Resort Review: 3.00 of 5

Posted by:  Eldon ~ Smiths  on Mar 1, 2009  >  1 contribution(s) Canada
Visited on: Mar, 2009
503 people found this review helpful

Arrival: March 07 - 14
This was our fouth vacation to the Dominican Republic. Our four-some travelled from Montreal with Sunwing. The flight was great and Sunwing service was excellent. A bus with a Sunwing Rep. was waiting for us at the Puerto Plata airport. He gave the usual welcoming speech and the need-to-know info. At least that is what we assume he was doing. Although he was advised that we spoke only English, he delivered the whole communication in French. I understand a very small amount of French and he did get a laugh we he pointed at us and said something about English and then stated that the "whole world spoke French". From that point on we were completely ignored.

We arrived at Gran Ventana in the late afternoon. Sign-in was quick and easy. each couple was given a room on the second floor of building three. This is approximately a three minute walk from the front entrance of the main lobby. The rooms are a nice size and clean with one king bed, but they are quite dated.
The room my wife and I had was located at the rear of the building. The air conditioner was not working and the ceiling fan had only one speed. Through the night there was a lot of noisey activity on the road that ran along the back. I went to the front desk the next morning and we were immediately transferred to the second floor of building two. This room was much fresher and quieter.
The maid service was good. Depending on the gift of children's clothing or school supplies, we also left either a 50 or 100 peso tip. We were very well looked after and personal tyouches made it obvious the maid was very grateful.

Restaurants and Bars
We ate all but two meals at the main buffet. There was always a good selection which was well prepared. There were some items that were not as good as others, but that was probably only an issue of personal preferance. One problem we did encounter was that if any us didn't have wine or beer with our lunch or dinner, we were not offered any alternatives. Most of the time, the hot water from the urn in the buffet area was barely warm enough to steep the tea.

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"This hotel is past it's prime. Would rate it a 3 star"

Gran Ventana Beach Resort
User Rating:  Gran Ventana Beach Resort Review: 3.00 of 5

Posted by:  Heather  on Feb 1, 2009  >  11 contribution(s) Canada
Visited on: Feb, 2009
489 people found this review helpful

Good. Fast, courteous and accommodating.

Very large but dated. No iron. Not much storge. Lots of wasted space on corner units. Our air conditioner was very noisy and did not always work. We did not need it so we did not complain.

Restaurants and Bars
Busy buffets. Always lined up at omlette station. A la cartes are very nice. Food and service definately better than buffets. No lime juice so no margaritas!

Nice beach. Best in the area. Lots of chairs but lots that are old and broken. Quiet pool was dirty and not always quiet as other guests don't understand this concept. Don't bring your kids here and don't play football!Bar can get noisy at times. Big pool busy and crowded.

Other Comments
This hotel is past it's prime. Would rate it a 3 star. The awards on the wall are old; from 2000-2005. Latest one was for golf course from 2006. Friendly staff. Never had to pay for a room safe at any other resort but here you do.

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"Quite disappointing"

Gran Ventana Beach Resort
User Rating:  Gran Ventana Beach Resort Review: 3.00 of 5

Posted by:  Jill  on Feb 1, 2016  >  3 contribution(s) Canada
Visited on: Apr, 2015 | Leisure | With Spouse/Partner
515 people found this review helpful

This was our 3rd and last visit to the Gran Ventana. The first week was okay, although I found the food lack-lustre. The second was the week from hell. For 4 full days and nights, the entire resort was taken over by hordes of unruly, loud, rude and disrespectful gangs of locals. They swarmed the buffet at every meal and left crumbs for everyone else. They handled food with their hands, and they pushed their way into the lines. They totally monopolized the pool area and allowed their children to defecate on the beach! We were appalled and have already booked a 2016 holiday away from the Puerto Plata area. We spoke to many people at the airport who stayed at adjoining hotels in Playa Dorada and they had the exact same problem. Be aware of this issue before you book. Check to see if your hotel offers special deals for locals!!!


Very nice

Restaurants and Bars:
The specialty restaurants were lovely.

Very well maintained

Other Comments:
This used to be a nice area of the D.R., but we have been advised to stick to the other areas of the Island - Samana, LaRomana, Punta Cana, etc. to avoid disappointmen.

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"Would we go back? Most certainly."

Gran Ventana Beach Resort
User Rating:  Gran Ventana Beach Resort Review: 3.00 of 5

Posted by:  John  on Mar 1, 2009  >  20 contribution(s) Canada
Visited on: Mar, 2009
497 people found this review helpful

My wife and I just returned from a weeks stay at the Gran Ventana. This is our 3rd time to Puerto Plata but the first to this resort. It rained most of our trip but we still had a blast.

We traveled with Signature Vacations and our Rep. Guy was the best Rep. I have ever dealt with. Extremely knowledgeable, funny, helpful and most of all available. I have seen too many reps in the past that went missing the day after you arrived.

We chose this resort because of the value and the great reviews. We were not disappointed. The staff at the resort was second to none. They were always accommodating, friendly and helpful. We had no problems with our room and we had a great location overlooking the central area and the beach. I thought our check in might take some time since we were a full bus loan of vacationers but it was fast.

This resort serves Brugal rum not watered down stuff. The other liquor is the usual stuff you find at the resorts in the Dominican. The bartenders are a great bunch that get to know you quickly especially Pablo.

We found the food to be excellent here in fact we pretty much ate 4 meals a day and enjoyed every bite. I especially loved the wings at the beach and think they were the best I have ever had. We only ate at the Ocean Grill ala cart and enjoyed it. People we spoke with that ate at the other restaurants found them to be excellent.

The other reviews are correct in that the Animation team at the resort fall a little short of expectations. It would be nice to here more upbeat music around the pool and at the beach. I was a little tired of Kenny G's sleeping tunes.

The beach at Playa Dorada is great we have always enjoyed it there.

Would we go back? Most certainly.

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"Pretty good for the money"

Gran Ventana Beach Resort
User Rating:  Gran Ventana Beach Resort Review: 3.00 of 5

Posted by:  Justin  on Aug 15, 2010  >  1 contribution(s) United States of America
Visited on: Aug, 2010 | Leisure | With Group
1365 people found this review helpful

The rooms were a bit outdated, but the problems encountered were fixed almost right away. one problem never fixed was with the plumbing in two of the three rooms we had, we put towels pon the floor, that was never fixed.
The maids were really nice, gave you double of everything if you asked.
The pools were great, we found out right away to put your towel in a shady spot early on, its mostly taken by 10 am. The floor gets really hot, i saw a child burned with blisters in his feet due to the hot floor by the pool.
The restaurants are better than the buffet for dinner, so make those reservations.
the beach was nice, if you find a gazebo, the sun is really a killer.
The staff was amazing, everyone from the entertaining staff to the workers, always greeted you with a smile. No attitudes.
I don't think i would go back to any Playa Dorada resort but if you want to try something different (from punta Cana0 which is what we did, you'll soon realize that there is nothing better that those resorts there.
All and all we had a good time.

quick and painless

average-could get remodeled, outdated.

Restaurants and Bars:
pretty good

pools and beach are good

Activities on and off the Resort/Hotel:

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"Nice place to stay."

Gran Ventana Beach Resort
User Rating:  Gran Ventana Beach Resort Review: 3.00 of 5

Posted by:  Shawn  on Nov 21, 2012  >  1 contribution(s) Canada
Visited on: Nov, 2012 | Leisure | With Spouse/Partner
991 people found this review helpful

It was a nice place to stay, to just relaxe. Second trip to the DR. This was just to relaxe and it was the perfect week to do so. We got to the resort, they had given us the wrong room (two doubles as we had book a king) they fixed that quickly. There was not many people on the resort (maybe 50) for most of the week. The down part to that is the choice of food was less then when there would have been more people there. The staff is very friendly and fun to be around. The beach is very nice and the sunset are very beautiful. When on the beach though there are venders trying to sell you things as soon as you walk onto the beach. You say no thank you they leave you alone which was a good thing or it would have made for a not so good vacation. The a la carts were ok. Three to pick from during the week. Over all very nice place to stay. As we walked around noticed and were informed that the complex where all the hotels are located there is 14 of them only 6 or 8 are still in operation because they are hurting for people to come to there hotels so some look run down but once that are open are very nice.

Room Number:

October 28, 2012
Left november 4, 2012

clean and alright.
a/c worked, but was controlled by door to patio if the sensor was not locked in the a/c would shout off.

Clean and mantained

Activities on and off the Resort/Hotel:
on go as the day went along, not many people so hard to do many on the resort.

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"Amazing resort."

Gran Ventana Beach Resort
User Rating:  Gran Ventana Beach Resort Review: 4.00 of 5

Posted by:  Yvette  on Mar 1, 2012  >  1 contribution(s) Canada
Visited on: Feb, 2012 | Leisure | With Spouse/Partner
1234 people found this review helpful

We enjoyed 2 wonderful weeks at this resort. We were in the Beata building but got moved to the Catalina building which is far more superior. The Beata is in need of updating so request Catalina or Saona if you want to be more centrally located and have a little more peace & quiet. The food served at the buffet was the best we've had at an all inclusive - lots of variety. The 3 a la carte restaurants also offer very good choices. Our favorite was Surf & Turf at the Ocean Grill, also opened for lunch and right next to the beach. There's a coral reef right off the beach, very good snorkeling. Instead of bread, try using pieces of banana, the fish love them. You have to guard your chair, people will drag them away - just follow the tracks to recover them. As for the vendors on the beach, they can be very entertaining and if you tell them you're not interested, they leave you alone. Most of the shows were some of the best we've seen, especially the Michael Jackson show. The staff always try hard to please. We used Taxi Confressi for our excursion to the Rum Factory and cable car up the mountain, way cheaper than using the tour offered by Turissimo. We used GM Tours for our excursion to Paradise Island which cost us $55 instead of $93 pp. Neury from GM is usually on the beach and he will follow up to find out how it went. His cell# is 809-889-2188. We did notice that there are a lot of Quebecers going there and some of them can be quite obnoxious and rude at times. However, it is a great resort and we would definitely recommend it.

Room Number:

Room Block:

Short distance from airport. After a bit of confusion, we were moved from Beata Building to Catalina.

Very clean and it was cleaned every day, always got fresh towels.

Restaurants and Bars:
Best we've had at an all inclusive.

Beach is outstanding. Coral reef right off the beach was a big plus as I'm a first time snorkeller.
The grounds are kept quite clean. I would have loved to see more flowers but lots of trees and plants.

Activities on and off the Resort/Hotel:
As mentioned, we went to Paradise Island which is amazing, Brugal Rum Factory,
Cable Car up the mountain and a small tour of Puerto Plata. My husband went deep sea fishing.

Other Comments:
I would give it a 4.5 star rating.

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