C/ El Cortecito, Playa Bávaro, Punta Cana
"good place to go"
Posted by: clarke on Jul 10, 2014
see all reviews
The Royal Suites Turquesa by Palladium is an exclusive hotel located within the Grand Palladium Punta Cana Complex Resorts & Spa. The concept of The Royal Suites is a differentiated care with personalized service for adults only. Enjoy privacy, relaxation and tranquility in this luxurious resort.
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"Disappointment & dissatisfaction."
Kerry on Jun 1, 2009 >
Visited on: Jun, 2009
618 people found this review helpful
My husband & I love to travel. We have gone on several cruises & have enjoyed them immensely. Wanting to try something new this time, we chose the Royal Suites Turquesa by Palladium which we were told was a 5 star resort. We always have a positive attitude & when we are on vacation, we have the attitude of “we are not at work, we are not at home cooking & cleaning, so how bad can it be, right????”
We usually can find the good in anything, so I will start with the GOOD:
We thought the butler service was a great idea. We loved that our butler made reservations for us at the restaurants so we wouldn’t have to wait in line to be seated. That being said, the butler was only at her desk a couple times for short periods of time so it was difficult to get the chance to speak with her. We loved the fact that they have an adult only section of the resort & beach. It was very peaceful & quiet.
Now for the BAD:
The weather was awful. There were thunderstorms every day & night. In the whole 7 days we probably got a total of a few hours of sun. The rooms were leaking & the resort was flooding. It made getting around pretty difficult. The weather couldn’t have been helped, I admit, but I do think the resort could have made things a little easier for us or compensated us in some way. I am not sure if it was the weather, or if this was just par for the course, but their attitudes were very poor.
Which leads me to the UGLY:
We booked the upgraded swim-up room specifically to have immediate access to the pool. Well, our pool was broke the whole week. The Jacuzzis were broke the whole week. They made no attempt to apologize or to switch us to a different room. Everyone in our building was complaining. We tried to be reasonable but all we were told was “is broke, Senor”. The advertised free wifi didn't work. Again, when we asked about it we were told “is broke, Senor” The only way we could use the internet is if we made the trek thru the floods to go the lobby. Our A/C worked but not that great. We heard some people saying their rooms were cold as ice but ours barely worked. We tried to tell them but they didn’t seem to care. We were told there would be trains making stops at lobbys & restaurants every 10 to 15 minutes. Well, when they were running, the wait was always 30 to 45 minutes. We met an older couple who said they had to wait a whole hour for the train to come to their stop & they would have walked in the rain but they had arthritis. We were told that we could ask anyone to take us anywhere on the complex with a club car or golf cart. Once we were told “the train will come” & another time we asked the driver to take us to the main gate & he simply said “NO” so we walked in the rain! We asked the man at the front desk to show us where Hemingway’s bar was on the map. We even showed him the word “Hemingway” in writing. He said he didn’t know & he called 2 people & then he said “it’s on the map. The train will take you there” so we had to go find it ourselves. Something we found to be funny was on an electronic survey, one of the questions was to rate the staff of the Hemingway bar. Kind of funny since the staff didn’t even know it existed! We booked a tour that was leaving early in the morning. The night before, I tried to preorder breakfast thru room service. The room service breakfast starts at 7 & will get to your room in 40 minutes. That would have been too late so the night before when I called & requested to have breakfast sent to me at 7:30 the next morning, he said “No, you call tomorrow”. That was a huge inconvenience that could have been avoided. What would have been the harm in allowing me to call ahead for one morning? In the Royal Gourmet, my husband said that instead of having an appetizer, he preferred to try 2 different entrees. He was told “NO”. He thought he misunderstood so he rephrased it & the waiter said “NO, ONLY 1!” We were offended since in our opinion, we PAID for that food! At the same restaurant on a different night my husband dropped a fork. When it hit the floor, everyone around us could hear it, even the waiters. They turned their heads in our direction. My husband waited a moment & when it appeared no one would bring him a new fork, he got up to go across the restaurant to get it himself. We had to hold up our glasses to request water refills since it appeared that no one was even paying attention to our table. On several occasions we were served the wrong orders & had to wait even longer. On one occasion, they forgot to make our order & we had to wait a very long time to get our lunch. At the Japanese restaurant, when I walked in the door dripping wet from rain, the girl at the door didn’t offer me a towel; instead she glared at me, shook her head at me, & placed a wet floor sign beside the puddle of water I created. When we went outside of the resort, we saw that other resorts offered their guests umbrellas & rain ponchos. We would have bought them and used them if they were available to us but instead, at our resort we were treated as though our wetness was a nuisance to them. What was a nuisance was we brought very nice dress clothes that were ruined due to the mildew of constantly being wet. Our room was leaking, as all others were, so no clothing would dry even after being draped all over the room all week.
The only thing the staff would do was keep bringing us towels to place all over the floors & tables. My husband went to discuss these matters with Miguel. (the apple rep) Miguel was very friendly but he didn’t seem to be very helpful. He, along with all others, would just smile & tell us to relax. There were no solutions to any of the problems, no apologies, just absent smiles. My husband explained to Miguel that we booked the upgraded room specifically for perks that we weren’t receiving such as the pool & the wifi. Miguel told my husband that all of the royal suites were equal in price. When my husband told Miguel that wasn’t the case, Miguel only smiled & said he didn’t know because he had only been there for 2 weeks. He said that he already knew that the pool was broken since other guests were telling him about it but that we were to “expect” these things since we were in a new section. But, more than a month before our vacation when we asked if this new section would be completed in time, we were told that everything was to be ready & open on May 1st. Had the pool in our building ever been working, or was it working at one point & then it broke? Either way, that was the whole reason of booking a swim-up room & Miguel could only tell us that it was “to be expected”. In the end, we saw the maintenance crew capping off all the jets in the pool so it looked as though there was no hope of it working anytime in the near future. The crew was digging holes all over the place & it appeared that there was some sort of plumbing/piping issues. I understand things break but it seemed as though this place was nowhere near being ready to be open to the public. I believe we were misled greatly. We were also told that there would be no problem with having a late check-out. Our flight wasn’t due to leave till after 8pm. We were told by the man at the desk that we had to be out of our room at noon. We said that seemed too early & asked if we could have late check-out. He became annoyed & said “only 1 more hour. You be here at 1:00.” So, we went to eat lunch & at 12:30 we attempted to go to our room to get our luggage & our keys had already been disabled. We had to go find a maid to let us into our room. Then even though it seemed as though they were in a hurry for us to leave, we had to call twice for a bellboy to pick up our luggage.
All of this being said, individually all of these complaints are not that big a deal but when you combine them into a whole week, it adds up to be very bad vacation. Like I said, we are not the type to complain about anything. We are passive people and we are very fun people. We usually make it a point to make the most of every minute of our vacations. We are usually annoyed when we see guests do nothing but complain thruout their vacations. But when we were blatantly being treated with rudeness & disregard, we were shocked & disgusted! On a cruise we are treated as though we are their friends. They get to know us, they get to know our traveling companions, they even learn how we drink our coffee. It’s the little things that matter to me. An example of how this resort was the exact opposite is what happened on our last day. We had been there for 7 days. We saw the same people over & over. We recognized them & assumed they would have at least known we had been there. Sitting in the lobby after the whole check-out fiasco, a member of the staff actually came up to us & told us that our room would be ready soon. There was never any attempt of them trying to get to know us or making us feel that we mattered. We are not wealthy people. This was a huge expense to us. We even added to that expense by purchasing the insurance plan but how can we be compensated for all of this? Not to mention the vacation days that we can not get back from our employers. We feel as though it’s all been wasted.
There are no other words to explain our disappointment & dissatisfaction
"Pool and beach great but food not the best."
lisa on Jun 13, 2012 >
1 contribution(s) United States of America
Visited on: Jun, 2012 | Leisure | With Spouse/Partner
631 people found this review helpful
My husband and I usually take a cruise. Had this hotel recommended to us, we did feel staff was very sweet and expecting a tip for everything you do. Somewhat annoying. Would rather give one larger tip than a tip for very move they make. Kept saying OK, OK waiting for the tip. Only 2 restaurant's had good food, Japanese and Brazilian. Casino is small and. Most machines were broke. Intertainment was fine. Thank god the weather was fabulous, the beach and pool was enjoyed. Only 2 types of beer. Presidente and Millerlite. Other drinks a bit sweet. Dessert very tiny. NY cheescake as they called it any New Yorker would flip. Not even close. One thing you don't gain weight like a cruise.
June4,2012 to June 8,2012
Restaurants and Bars:
Gourmet terrible food. Steak place also terrible. Salmon worst I ever had. My husbands steak awful
Japanese and Brazilian were very good. Service good also.Breakfast room service fair. Lunch at pool fine.
Grounds beautiful. Well kept. Pools same. Beach same.
Activities on and off the Resort/Hotel:
Need to improve food at restaurant's. Heard other people complaining.
"Wonderful rooms - food adequate"
Posted by: Mark
on Apr 17, 2012 >
1 contribution(s) Canada
Visited on: Feb, 2012 | Leisure | With Group
628 people found this review helpful
Four of us traveled to the Royal Suites in Feb 2010.
The Palladium complex is made up of several Palladium resorts grouped together. The Royal Suites is the Adults Only quieter section. We stayed in the newer section (farther away from the beach - but still not too far). Rooms were fabulous. Room service quick and awesome! The beach was absolutely wonderful. Lots of shade to be found if you needed (and if you got there early enough). Because there is no limit to how many towels you may have, people seem to "save" extra chairs at both the beach and the pool, but even so, there are lots of chairs available, though not always enough shade. We booked reservations at some ala cartes which are spread out through the complex. Not blown away by any of the food, but all of the service was top notch. A couple of us did come down with stomach prolems, although that could have been from meals we recived on excursions. Speaking of which - Catalina Island Catamaran Excursion was fantastic! The only negative comment I would have is that the complex was almost too large, making for a long way to go for evening entertainment.
"good place to go"
clarke on Jul 10, 2014 >
1 contribution(s) GERMANY
Visited on: May, 2014 | Leisure | With Spouse/Partner
104 people found this review helpful
Royal suites is a beautiful resort that anybody looking to have a great time out of their normal lives should visit in DR, I enjoyed my stay here and hope to come back here again whenever it is possible. I stayed in this resort with my husband in April 2014 for our annual vacation and it was so much fun for us. We had a room in the building which overlooked the pool and the view was beautiful. We never had any issues with the room or any equipment in the room; it was extremely clean and large enough. All the staff in this resort was nice and friendly and the butler service here was great. The resort grounds are well maintained and well kept. The gourmet dishes were all delicious as we would go there every day to have our meals, the service was very professional. The Japanese and Brazilian restaurants were all great and there was always something to eat there so we never had bad meal day throughout our stay in this resort. The room service is quick and effective and it never took time for our orders to arrive. We specifically enjoyed the beach, it is big and beautiful and we usually take romantic walks on the beach almost throughout the 2 weeks we spent here. There are several shops just outside where you can do your shopping so we bought some things before leaving the resort. We will be coming back here for our next vacation or maybe for Christmas holidays.
"We would never return because of the food, but that's our taste."
Denis from Ottawa on Jan 1, 2009 >
1 contribution(s) Canada
Visited on: Jan, 2009
324 people found this review helpful
January 10-17, 2009
My husband and I booked with Vacances Transat from Ottawa. The flight and arrival were uneventful. This was our fourth trip to Punta Cana. We were however glad to have waited an extra day to fly with Westjet as opposed to Skysquish (as some call Sky Service). Vacances Transat had a wrap and granola bar meal for us. Westjet had individual TVs for entertainment, however, we lost the sattelite TV half way there. You did however have access to pay TV $1.99 cdn for sitcoms and $5.99 for movies I guess nothing is free anymore You do have to pay $3 cdn for the headset so, if you plan to watch a little TV (half way) to pass the time, may I suggest you bring you Ipod headset
The rooms at the Royal Suites are very nice. One of the best we've had in Punta Cana. We were located in room 5032 and had a view of the pool area and the ocean that was a bonus. I think that if you are located on the third floor of in any of the buildings (exept the ends of the main building #51) you automatically have a view of the ocean' you may also get this view from the second floor. However, I doubt you do if you are located on the first floor. Bar fridge stocked daily with beer' put $2 in the fridge and see the beer multiply add a note and get the beer you want' They also offered us a bottle of special drink I think it was between rum, champagne and something else we picked the champagne which was surprisingly good (actually a Spanish sparkling wine). The next day the butler asked us if we received our Champagne, I jokingly told her we did and it would be nice to have another if we could the next day we got another' gave her $3 to thank her. Royal Suites guests also have access to wireless internet (sometimes not working in the evening and satellite TV (sometimes not working) and even DVD movie rentals. The shower and the toilet are in two separate cubicles' the door to both are made of painted glass and have a clear Palladium emblem in them the toilet door is short, kind of like a public cubicle door so, if you are here with a friend with whom you are not 100% comfortable' you'll have issues (I know I would) otherwise your good to go. As for cleaning' they took very good care of us. We left them a bag of goodies every day. May I suggest going to the dollar store, buy 6 gift bags (.50 cents each), get things they need, toothpaste, shampoo, soap, nail files, nail clippers' things they like and can't afford' makeup, etc. things for the kids'pencils, pencil charpeners, colour pencils, whatever is available' make a small bag with 3 to 4 items each day. I asked them and they truly appreciate it because these things are expensive for them and they make so little money. Think of it as a contribution to a charity where you actually get to see where the money goes, it's cost us about $35, which if you can afford this kind of vacation should not be an issue. These gifts are probably worth more like $20 a day for them I doubt they can buy shampoo or 3 bars of soap for a dollar.
Restaurants and Bars::
This is where the Royal Suites kind of goes down hill for us. We picked the Royal Suites based on a referral from one of the cheap tickets web sites for a few reasons, adults only, at least 4 and a half stars, special service (Royal Suites) and unlimited meals at a la carte restaurants (the most important for us). The nice thing about staying at the Royal Suites was that we were the only guest of the Palladium complex allowed to make reservations at the restaurants (that was a bonus we expected for the extra price). We were able to make a reservation each day with the butler which is available to all Royal Suites guests.
On our arrival, since our room wasn't quite ready, we went to the Royal Gourmet (Royal Suites private restaurant buffet and a la carte for all meals) for lunch. It had a very nice buffet which offered lot's of different salads (something I love for lunch)' they were all quite tasty and thought this is going to be an awesome place to eat' Subsequently, we had lunch at the beach buffet of the Palace section, they only had two types of salads and rarely changed them, or they were just a new variety of potato salad they do however have a grill for all sorts of meat and a make your own pasta bar, the pasta bar (prepared by a chef in front of you) is quite good.
First evening: Dinner at the Royal Gourmet, I had chicken which was a little dry and my husband had the filet mignon which he liked' I would say it was average' but, the service always came with a smile. We also purchased a bottle of wine from the Rioja region of Spain we love the wine from that region, it was quite good an extra $25US for that. After this meal, we realized that we had premium wine in restaurants for Royal Suites guests we opted for that wine' they were not the new world wines we prefer, but 2 of the 3 types they had were good (all Spanish wines). In most restaurants and lunch buffets we had to ask them for the premium wine and show them our bracelet.
On subsequent dinners, we tried different types of restaurants. Much to our disappointment, most of the food is simply ok' although the presentation may sometimes look better than it would in a pub, the minute you taste it, it's almost as if they made a plate for you off a buffet table and just made it look better. We have stayed at other resorts in Punta Cana, for example the Melia Caribe-Tropical were the food quality in the restaurants was much closer to gourmet meals, you could taste the difference between buffet and restaurants. I do have to say that my husband and I generally go to upscale restaurants whenever at home or away in North America or Europe. Therefore, we kind of expect a little bit of a WOW factor when it comes to good restaurants. So, although we still hate well, it just wasn't a WOW., THAT WAS GREAT!!! kind of feeling. So, if prefer quantity rather than quality, I'm sure the buffets would satisfy you.
Again, tip them' $1 for every drink is nothing' We didn't tip in the past, thinking' it's included, but then realised' if we were on a cruise or even one of your local bars, we'd be spending $5 minimum on a beer so bring plenty of US dollar bills' we also tipped $5 for dinner at the restaurants. They share the tips amongst all of the restaurant's employees' again, very little for us, a lot for them We estimate that we will probably spend about $100 on tips and gifts, but we are helping people who although are much better off having us visit are still being taken advantage of with very long hours and work weeks and very little money to show for it, be generous' you'll feel better and get even better service' please note that you still get great service even if you don't tip.
The beach in Punta Cana is the reason we always return here. It is an incredible beach, we love to walk and you can basically walk until your legs fall off. Here at the Royal Suites you have the private beach, which has sufficient chairs and even beds. Although some people went early to the beach and pool to reserve seats, we went around 10:00 a.m. and never had a problem finding a spot in the shade, sun worshipers needn't worry. However, the complex is growing. According to the butler, 235 new rooms will be available in May 2009 that means a potential of an extra 470 additional guest using the same space on the beach'. not sure what it will be like then. The Royal Suites also had only 135 or it's 180 rooms occupied during our stay' just that would mean a potential of an extra 90 guests. The pool area proved to be a little bit busier than the beach, so, in late afternoon when the beach got a little cooler with the wind, it was a little more difficult to find a chair in the shade. It is also usually generally quiet around the pool area, although depending on the bartender; sometimes they put the Caribbean music a little too loud for our taste' We would personally prefer not having any music. We love to just listen to the waves, the breeze, etc
Would I recommend this place' That's a good question! We would never return because of the food, but that's our taste. According to other critics on this site, it was great. According to one couple we spoke with, they had little complaints about the food. A second couple never had a good meal. So, it really comes down to taste.
The other thing that would worry me is; What will the beach and pool area would be like with an extra 470 guests. The one thing I loved about this time around in Punta Cana was not having to go out and reserve a beach chair at 8:00 a.m. Also, would the new capacity potentially affect the service, which we thought was extraordinary. Basically, it comes down to what you like or what you are looking for.
"We do not recommend this resort to anyone except for honeymooners."
Joe from Florida on Aug 1, 2009 >
1 contribution(s) United States of America
Visited on: Aug, 2009
672 people found this review helpful
Arrival: July 6, 2009
Reception was a little bit confusing since we made the reservation months ago and they didn't have the room we requested. They offer to "downgrade" the reservation and have us stay in another room. We declined the offer and they were suppose to have our reserved room available by next day. It never happened even after several attempts and almost pleading.
The suite assigned to us was just beautiful but on the second floor and not as requested on the first floor with direct access to the pool. The building bottlers were very attentive and accommodating and would go out of their way to make your stay a pleasant one.
Restaurants and Bars:
Bars were very good and the staff was fantastic everywhere. The Royal Gourmet (there was always a long wait after ordering and food arriving to your table)was the best and possibly only good restaurant. The other restaurants were mediocre in quality and variety. Tried several of them but the Royal Gourmet was mentione was the only good restaurant.
Grounds were gorgeous and well kept. Pools were clean and beautifully decorated. No complaints on that department but rather our compliments. The snack frig at the lobby was very handy.
Activities on and off the Resort/Hotel:
We went only to one show and took us about half an hour (by train) to get to the theater. The show was good but again not worthy the trip back an forth due to the distance. We stayed at the lobby of the Grand Palladium most of the evenings.
We had been at many different resorts in Punta Cana as well as in the north coast of the D.R. It was our only time in which we will be without our children and were looking forward to it. We were so disappointed that by the 4th day we called our Travel Agency and had us transferred to another 5 stars resort. The stay at the latter was just fantastic in every aspect. We do not recommend this resort to anyone except for honeymooners.
"Fantastic Resort - highly recommend"
Maureen & Bruce on Feb 15, 2010 >
1 contribution(s) Canada
Visited on: Feb, 2010 | Leisure | With Spouse/Partner
1027 people found this review helpful
Top 7 Things about The Royal Suites Turquesa, Punta Cana
1) Swim up pool room - is absolutely incredible. We upgraded for $12 US per night and it was worth every penny. Upgrading at the hotel can be done for a fraction of the cost than through your travel agent. The rooms are beautifully decorated and feature a Jacuzzi, IPOD docking station and bar fridge stocked with drinks & snacks. Tip- the rooms in the new section are much nicer and cheaper than the rooms that are advertised as closest to the beach. The rooms closest to the beach are old and dated.
2) Bali beds and loungers - are always available around the pool, even in mid afternoon. No towel game, ever.
3) Room service door - room service orders are delivered through a pass through door and a light is activated in your room so privacy is guaranteed. Room service is on Dominican time so be patient.
4) Free golf cart service for Royal Suites guests - Drivers are always available to drive you through the resort. This is only available for Royal Suites guests and it is very handy because the resort is huge. It is actually 4 hotels on one large property and it takes approximately 25-30 minutes to walk from one end to another. There is a train that makes regular stops every 1/2 hour, but if you miss the train or it becomes busy (as it does in the evening), the shuttle service is great.
5) Free pizza and fruit kabobs - are delivered to guests in the pool area, mid-afternoon. These were a nice treat. Wait staff at the pool area are also available to deliver cold cocktails to your lounger. The swim up pool bar was never busy and stayed open very late. You could also order a nice glass of champagne.
6) Free internet access, in the lobby, pool and your room. This was very handy because our cell phones didn't work and it was handy to connect with family back home.
7) Royal Gourmet restaurant - no reservations required. Athough the food is no better than any other a la carte restaurant, they have great Mimosas for breakfast. They also offer a nice liquor cart for an after dinner drink (Cognac, Baileys etc.). Service is very good and the staff are very friendly.
What can be improved...
1) Explaining services available to guests - Although the Royal Suites likes to deliver a personalized approach for their guests, it would be really helpful to know what restaurants and services are available. For example, we had no idea where to go for a buffet breakfast or what activities were available during the day. These could be posted for guests rather than having to ask a hundred questions. The other Palladium hotels in the complex posted recreational activities and menus and this is where we obtained most of our information.
2) Detailed map of the resort - Because the Royal Suites is quite new (fall 2009), the new section does not even appear on the resort maps. In addition, the restaurants are not identified on any of the maps given to guests or posted around the resort. Essentially, we took the train to find the a la carte restaurants that we had booked.
3) Food - while the food is good, it isn't great. I was hoping for a little better quality. Coffee is super strong but the cappuccinos are really good.
Michael on Mar 4, 2010 >
2 contribution(s) Canada
Visited on: Feb, 2010 | Leisure | Family and Kids
996 people found this review helpful
Having been avid travelers to other resorts to the Punta Cana Region, we decided to try this resort.
When we checked in, we were never given the undivided attention from Michel at the front desk. He kept answering the phone. He indicated that the room was not ready, and to come back. We went for lunch, and came back, to which Michel was no longer at the desk. Our room was not ready. We sat in the Lobby for another hour, and finally Jose assisted us, and we went to our room. Our room keys did not work, so he used the master key to open 5312. We noticed the following:
The safe was locked from the previous individuals
No Bathrobes or Champagne / Rum
one butler said he will look into the safe ASAP, and the room keys. At 5:30pm I walked to the front desk and asked about the status of the room keys, and the safe. The maintenance fellow in charge of the safe came right away, and I got the room keys immediately.
We stayed in room 5312, and it was beautiful.
Restaurants and Bars:
We ate at the buffet every night, and it was excellent.
one word - AMAZING!
The resort is EXCELLENT! It is less than 1yr old, and it has some growing pains. The food was superb!
However, any established resort to claim “Royal”, should have a Process that is better. Customer Service is Number One at any place in the Dominican Republic.
"Grand Palladium Resort is a great spot for families, singles, and couples."
Debbie on Oct 1, 2007 >
Visited on: Oct, 2007
321 people found this review helpful
October 21 - 28, 2007
Airports and Flights:
We flew Air Transat out of Toronto. We purchased the Club Transat upgrade, and it is well worth it. The upgrade gives you big seats, with a separate checkin at both airports. Your luggage is given priority, first off the plan and you are allowed twice the baggage allowance. With Club Transat you can have unlimited drinks, a menu with 4 dinner choices, free snacks, free headphones, etc. We actually had good flight times going down, leaving Toronto at 10:20 a.m. and arriving in Punta Cana at 2:30 p.m.
When we got to the terminal building there were, as usual, two girls and a photographer waiting to take pictures, which you can view and purchase when you leave. Went through customs, our luggage was first off and we were out of the airport in 15 minutes. There are porters waiting to take your baggage as you exit the airport, it is easiest to just let them take it and give them a few dollars. A $30.00 U.S. cab ride and we arrived at Grand Palladium Royal Suites. If you are planning to take a taxi to your hotel, be specific about the name of the hotel, the taxi driver confirmed with us a couple of times that it was Palladium Royal Suites we were going to - so many hotels in the area have similar names or different sections. It is about half an hour from Punta Cana Airport.
Location and overview of Grand Palladium Complex:
The Grand Palladium complex is located centrally in Bavaro, with the village of El Cortecito to the right of it, and Occidental Flamenco Resort to the left of it. It has 1 kilometer of beachfront, and the resort is built on 320,000 square metres, so even if the resort is completely full it wouldn't seem crowded. The resort was built in 1992 and was previously known as Fiesta Hotels, but in 2004 and 2005 underwent major renovations and was upgraded to their premium Palladium brand. It is comprised of 3 resorts – Grand Palladium Bavaro, Grand Palladium Punta Cana, and Grand Palladium Palace, which has the separate Adults Only (18 years and over) Royal Suites section, with its own lobby, pool and beach area. Each section has its own lobby and pool (there are two pools in the Punta Cana section).
Guests staying in the Bavaro, Punta Cana, and Palace sections are free to use any of the facilities on the property, except for the Royal Suites section. Royal Suites guests can use any facilities on the property.
Grand Palladium Bavaro is the largest section, with 636 rooms comprised of 349 Junior suites, 33 Romance Suites and 254 Superior rooms, in 62 2-storey bungalows of 8 rooms each and 5 two-storey villas of 28 rooms each.
Grand Palladium Punta Cana is the middle section, with 451 rooms, comprised of 243 deluxe rooms and 12 junior suites in 3 buildings of 85 rooms each, and 14 loft suites (junior suites with two levels) and 182 deluxe rooms in 7 villas of 28 rooms.
Grand Palladium Palace was built in 1996 and totally renovated in 2004. It consists of 504 rooms, comprised of 202 superior double rooms and 78 loft suites (24 of which are honeymoon suites), in 14 two-storey villas of 20 rooms, and 6 junior suites and 78 superior double rooms in 3 two-storey villas of 28 rooms.
The Royal Suites was built in 2004 and consists of 124 junior suites, 15 honeymoon suites, and 1 Presidential suite, located in 3 three-storey buildings forming a horseshoe shape around the pool. All rooms have at least a partial view of the beach.
I had the opportunity to see some of the different room types in the Palladium complex. All the rooms have been renovated in the last few years and look like new. They have some different types of rooms, ie. Loft suites in the Punta Cana or Palace sections have a second storey bedroom accessed by stairs with one king or two doubles, that is open to the entire room. On the ground floor there is a sitting area with a queen-size pullout couch, and full bathroom with jacuzzi tub. In the Bavaro section there are Junior suites that can accept a family of 5, and Junior Suites that have an adjoining deluxe room for larger families. In the Bavaro section only, pay-per-view movies, sports, and video games are available. The Bavaro section also has Romance Suites that are for adults only - they are closest to the beach and have a private outdoor shower under a thatched roof as well as a hammock for two (these rooms are gorgeous!)
All rooms are a good size. Junior suites are 47.28 m2/510 sq. ft., Loft suites are 50.96 m2/548 sq. ft., and Deluxe(Superior) rooms are 30.33 m2/326 sq. ft. Royal Junior Suites are 41.08 m2/442 sq. ft., and Royal Honeymoon Suites are 51.65 m2/556 sq. ft.
Getting around the Resort:
Depending on which section you are in and where you want to go, it could be a very long walk. They have two trams that run around the resort every 20 – 30 minutes. This is the best way to get from one place to another. It stops at all the lobbies, the casino, the spa, and several other stops along the route. You are given a map of the resort when you check in, and there are “You are Here” maps posted at various places throughout the resort. For Royal Suites guests, it is a short walk to the Royal Gourmet Restaurant, Palace Lobby, and Casino. See the Map we have posted, it was submitted previously by one of our reviewers and shows the different sections of the resort, and is still the current map.
Check-In at Royal Suites - Adults Only (18+):
Although Royal Suites is considered part of the Palace, it has its own lobby. The lobby is smaller than the others and enclosed and air-conditioned.
Checkin is at 3 p.m., checkout is 12 noon (late checkouts may be available at additional charge). We were given VIP wristbands (I don’t think this entitled us to any extra services, though), towel cards, a map of the resort and information sheet, and our room keys (electronic key cards). One key operates the power in the room and must be inserted in the slot inside the door. Keep your keys in the sleeve they give you and don’t put them near the TV or phone or anything magnetic. We did have some issues with our keys and sometimes it would take 5 or 6 tries to open the door. The remote for the TV is in the room. Our room was located in the same building as the lobby, we were on the third floor, in a honeymoon suite, room 5142, and our luggage was brought to our room promptly. A fruit basket and bottle of rum was in our room.
Note there are no elevators anywhere in the Palladium complex.
The Honeymoon Suite was beautiful. It was on the third floor, right in the centre of the building, and we had a view of the whole Royal Suites section and the beach and ocean. It was very large, decorated in white tones, consisting of a king-size 4-poster bed, open-concept bathroom with double sinks, shower stall and toilet stall, as well as a living area with sofa, coffee table, desk, and table and chairs. There was no tub in the room, it was located out on the huge balcony – a large double Jacuzzi tub. Although we did use it a couple of times, I felt that it was not private enough, and would have rather had it in the room, or had a screen of some type on the balcony that you could pull for assurance of privacy.
The room had a telephone, coffee-maker, ice-bucket, satellite TV with a lot of English stations (ABC, NBC, CBS, Fox, ESPN Sports, Showtime, CNN, TNT, Discovery, BBC America, Cinemax, SciFi) – unfortunately the satellite signal seemed to go out frequently, probably because of the weather, so some channels weren’t always available. There was a basket in the bathroom containing bottles of shampoo and bath gel,shower cap, bath sponge, combs, makeup removal pads, razors, toothbrushes, no body lotion though. Bars of soap were very small, I was glad I had brought my own. There is no clock in the rooms. You can leave a wakeup call if you need to, but I prefer to bring my own travel alarm clock.
There is a mini fridge stocked with 2 large bottles of water, 1 bottle of Orange, Sprite, Coke, Coke light and 2 beer, one Presidente and one Bohemia. The mini fridge is restocked daily at Royal Suites, 3 times per week in the other sections of the resort. Bottled water is readily available at any of the bars, and in the Royal Suites you just have to go to the lobby and grab it out of the cooler there, which also contains pop and beer, as well as salads, fruit, and wraps if you’re looking for a late night snack.
We did receive facecloths most days, a couple days we did not. I always pack a couple of my own. Another thing I took this time was a nightlight, which came in handy.
There was also an ironing board and iron, bathrobes and slippers. There are no umbrellas in the rooms, which would have come in handy a couple of days we were there, but apparently they are available at reception if you ask for one.
There is a combination in-room safe, at no extra charge. I had brought my laptop with me, but I could not fit it into the safe. A smaller laptop may fit though.
Maid service was excellent, we tipped $3 a day and we had some wonderful towel art every day. Air-conditioning worked great, it was almost too cold sometimes and we used the blanket provided, there was also an extra pillow. There is no turn-down service provided in the evening.
The regular rooms in the Royal Suites section, Royal Junior Suites, are spacious (41.08 m2/442 sq. ft.)and include a king-size or two double beds, as well as the living area with sofa, open-concept Jacuzzi tub, and shower and toilet stalls.
I didn’t get to see the Presidential suite
Take U.S. currency, cash is best. You can pay for virtually everything in U.S. dollars, and even if you exchange your money for pesos at the front desk, you will get the best rate with U.S. dollars.
Grounds, Beach and Pool
The grounds and beach of this complex are beautiful. I was told they have 70 gardeners working there. The grounds are perfectly manicured and everything is kept very clean. The beach area in front of Royal Suites is reserved exclusively for Royal Suites guests. Lots of shade on the beach, - trees and palapas - they have recently added more palapas. There was never a problem finding a place to sit, any time of the day, although Royal Suites was only at about 45% occupancy when we were there, as were the Palace and Punta Cana sections. The Bavaro section was at 89% occupancy. Lots of guests from Europe – Spain, Switzerland, France, Belgium and Austria, not as many North Americans this time of year. Americans and Canadians are the majority during the winter season.
The Royal Suites pool is in the centre of the Royal Suites section. It has a walk-in entrance and integrated Jacuzzis (cold). There is a nice swimup bar. Towels are available at the activities centre by the beach. We alternated between sitting on the beach and around the pool. Both the ocean and the pool water were warm, it was beautiful.
The Royal Suites area is very quiet. There are no activities staff here, or loud music. If you want to join in activities you have to go to other areas of the resort or further down the beach. The activities staff come around once in a while to see if people are interested in joining an activity. There are listings of the activities available, with times and locations in the Royal Suites lobby. We were content to relax by the pool or beach and read a book (vacations are the only time I ever have time to read). If you run out of reading materials, there are books in the lobby that people have left, and we also left the ones we had finished with. Also available in the lobby each day are internet newspapers from various countries, they had the National Post. You can't take it out of the lobby, for an extra charge you can have a copy delivered to your room each day.
A photographer came around the pool area a couple of times to take pictures. He brought parrots the first time, and a snake the second time. I got as far away as I could.
Dolin Dive Center runs the watersports at the resort. The dive center is located at the beach at Grand Palladium Bavaro Included watersports are kayaks, catamaran (lessons extra), windsurfing (lessons extra, from $40 US) (1 hour per day). Here you can also book banana boat rides, waterskiing, parasailing ($45 US for 10 minutes, $85 US for 10 minutes tandem), snorkeling trips, glass bottom boat, speedboat trips, deep sea fishing, trip to Catalina Island, and Sunset boat tours. And of course dive instruction and trips are available.
You can also book deep sea fishing trips on the beach at El Cortecito, just go down the beach to your right from Royal Suites.
Bars and Drinks:
There are numerous bars throughout the complex:
Lobby bar Caoba – open 9 a.m. to 1 a.m.
Pool bar Boca Chica with swimup bar – open 10 a.m. to 6 p.m.
Cocktail Bar Hemingway – open 6 p.m. to 12:00 a.m. – very nice – air-conditioned and comfortable seating and music.
Punta Cana Section:
Lobby Bar Macao – open 9 a.m. to 1 a.m.
Pool bar Samana with swimup bar – open 10 a.m. to 6 p.m.
Pool Bar Saona – open 10 a.m. to 6 p.m.
Lobby Bar Guayacan – open from 9 a.m. to 1 a.m.
Pool bar Barahona with swimup bar – open from 10 a.m. to 6 p.m.
Royal Suites Section:
Lobby Bar – open from 9 a.m. to 1 a.m.
Swimup Bar at Royal Suites Pool – open 10 a.m. to 6 p.m.
Sports Bar – open 24 hours
Casino bar – open 10 a.m. to 3 a.m.
Plus 6 Bar kiosks along the beach, and bars in the two theatres and the disco.
Bars offer national drinks and some imported drinks (selection will vary from bar to bar). Beer is Presidente and Bohemia, sometimes they have Budweiser.
I mostly drink white wine and found the house wine pretty good after I got used to it. Also had a few Banana Mamas which were excellent.
Royal Suites guests have pool and beach bar service, so you don’t have to move if you don’t want to.
There are a number of dining options available. Overall, I would consider the food quality and choices available to be excellent, both in the buffet restaurants and the a la carte restaurants.
Royal Gourmet Restaurant:
Royal Suites guests have exclusive use of the Royal Gourmet Restaurant, which is enclosed and air-conditioned. It is all glass windows, very bright and clean-looking. In the morning watch where you sit or you may get the sun in your face.
The Royal Gourmet is open for breakfast from 7 a.m. to 10 a.m. for breakfast and 7 p.m. to 10 p.m. for dinner. It is not open at lunchtime. No reservations are required. Men must wear long pants at dinner. Note that there is no smoking in any of the enclosed restaurants on the property, only the open air restaurants have smoking areas.
There is an a la carte menu for breakfast and dinner, along with buffet items. We ate breakfast here several times. We would order off the menu and then check the buffet for anything else we wanted. Everything is served piping hot and was very good.
We ate dinner here twice. The first time we had the beef tenderloin, it was okay, but not great. The other time I had Churrasco (Argentine Flank steak), and Pat had Chicken Parmesan and it was very good. On Sundays, they have Lobster as a special, but since we don’t like lobster, we opted for the buffet that night. Each day has a special listed, but most items are available every day. They had copies of the menus for each day posted in the lobby of Royal Suites, basically the same with a different special each night and a few slight changes.
Las Torres Buffet Restaurant – Palace Section:
This buffet is right next to the Royal Gourmet Restaurant, and we ate dinner here a couple of times and breakfast most days. It is open from 7 a.m. to 10 a.m. for breakfast and 7 p.m. to 10 p.m. for dinner. It is not open at lunchtime. There was always a large selection of food and it was very good. In addition to the prepared food in the buffet, you could ask for a steak, hamburger, porkchop or hotdog and they would cook it for you. They always had several kinds of pasta, salads, rice dishes, vegetables, fish and meat, cheese and breads and deserts. Getting drinks was a little hit and miss sometimes, ie. at dinner they’d bring the wine but not the water. We enjoy a cup of coffee after our evening meal, and this seemed to be a problem in all of the restaurants. We’d ask for Café Americano or Cafe con Leche, and end up with espresso almost every time – best to stick to cerveza.
The buffet restaurants have a different theme every night, ie. Sunday is Americano, Monday is Mexican, Tuesday is Oriental, Wednesday is Italian, Thursday is Dominican, etc.. This is also posted in the lobby of Royal Suites every day.
La Catedral Buffet Restaurant- Bavaro Section
Same hours as Las Torres. We did not eat here. I enquired if there was different food at the different buffets and was told it was the same at all of the buffet restaurants.
El Behique Buffet Restaurant – Punta Cana Section
Same hours as the other buffets, and is also open at lunchtime from 1 p.m. to 3 p.m. We ate lunch here once, it was very nice, again lots of choice.
Each section also has its own beach restaurant, located between the pool and the beach.
El Bohio Lunch Buffet - Palace Section
Open from noon to 4 p.m. for lunch. This is where we ate lunch most of the time, it is closest to Royal Suites. Good variety and service. I loved their Waldorf salad, and later in the week they had potato salad, which was excellent. Again, you could have a hamburger or hotdog or porkchop or steak cooked to order. They also had a machine for icecream cones. I thought originally that it was soft icecream but it wasn’t – it was great. A lot easier than trying to scoop out of frozen icecream containers.
La Uva Lunch Buffet – Punta Cana Section
Open from 1 p.m. to 4 p.m. for lunch, and it is also open for continental breakfast and snacks from 10 a.m. to noon, and snacks from 3 p.m. to 5 p.m. We were told it was nice here, same food as other lunch buffets but a nicer atmosphere. We never got to try it though.
Arrecife – Bavaro Section
Open for lunch from noon to 4 p.m. Didn’t eat here.
A La Carte Restaurants:
he hotel now has a “no reservations” system for all of the a la cartes for this season. (It’s something they are trying out to see how it works, so it is subject to change). Previously guests had to make reservations for the a la carte restaurants, and guests other than those in Royal Suites were restricted on the number of times they could eat at a la carte restaurants. Now no one needs to have a reservation, it’s first come, first served..
Royal Suites guests have the option of making a reservation at the front desk in the morning for their choice of a la carte restaurant and they will be guaranteed a table at the time they select.
All a la cartes are open from 6 p.m. to 10:30 p.m. Note that if it is the Mexican theme night at the buffets, the Mexican a la carte restaurant will be closed, if it is the Italian theme night, the Italian a la carte restaurant is closed, etc.
There are 5 a la carte restaurants:
Mare Nostrum – Italian – Palace Section
This restaurant is located right next to the Las Torres Buffet Restaurant. There are a number of menu choices, as well as an antipasto/salad bar. Food and service was very good. I had the veal parmesan.
El Arrecife – Seafood – Bavaro Section
We did not eat here as I don’t like seafood, but in looking at the menu later I saw that they do have steak, chicken and pork entrees on the menu. This restaurant is right at the beach. According to the menu, there is an extra charge for Lobster.
Bamboo – Asian Restaurant – Bavaro Section
This restaurant is located off the lobby of the Bavaro Section. Nice décor, lots of bamboo. The menu includes dishes from China, Japan, India and Thailand. They also have an antipasto/salad bar. We ordered our meal and because we were in Royal Service they also brought us a plate of extras. The food was very good, but we were so full when we left…
El Quijote – Spanish Specialties – Bavaro Section
This restaurant is also located off the lobby of the Bavaro Section. Again, this was very good. I had lamb, Pat had beef, and they also had an antipasto/salad bar. Good service. Interesting décor, chandeliers made out of bottles.
La Gran Cantina Mariachi – Bavaro Section
Also located off the lobby of the Bavaro Section. We ate here on our last night and it was pouring with rain. The food was good here, but service wasn’t the best as they were having issues with water leaking through the roof. I had a buffalo wing appetizer that was almost a meal in itself, and then a steak with guacamole. There was also an antipasto/salad bar, so we were stuffed when we left.
House wine is included at all the restaurants; they also have a wine list if you want to purchase a bottle of wine with your meal.
Dress Code for the a la carte restaurants is long pants for men. Having said that, I did see some men in shorts in the a la carte restaurants… Dress shorts are fine for the buffet restaurants.
Only Royal Suites guests have room service, which is available 24 hours. There is a $6.00 U.S. service charge. Breakfast is served from 7 a.m. to 11 a.m., main courses from 11 a.m. to 4 p.m. and 6 p.m. to 10 p.m., and salads and sandwiches are available 24 hours. We never tried room service, it says to allow 20 to 30 minutes for delivery.
There are two theatres here, one at Grand Palladium Bavaro, the Sunset, and one at Grand Palladium Punta Cana, the Merengue . The shows didn’t start until 10:00 p.m., we never did make it to one. In the Royal Suites lobby they post which shows are available at which theatre. Karaoke, Michael Jackson show, Dominican Folklore, Phantasia of Horror, Gala..were a few I saw listed.
The Sunset Boulevard Disco is located across from the main lobby of the Palladium Bavaro and is open from 11:15 p.m. to 2:00 a.m. – never went in, too late for us..
The casino is located near the Palace lobby. The slot machines are open at 10 a.m. to 3 a.m., the tables don’t open until 7 p.m. to 3 a.m. We went in a couple of times and played the slot machines, didn’t win anything but they have 1 cent and 5 cent slot machines, so you can play for quite a while. Drinks are included here. Tables are Blackjack, Caribbean Poker, and Texas Holdem Poker.
There are two computers in the lobby of Royal Suites which are free for Royal Suites guests to use and are available 24 hours a day. Connections were a little intermittent, it was down the first day we were there and went out a couple of times during the week for short periods.
For non-Royal Suite guests there is an internet café in the Palace area and in the Sports Bar in the Bavaro side of the complex where they charge $5 US for 30 minutes or $8 for an hour.
Apparently there are plans to have wireless internet in the resort in the future.
In the Palace area you will find a gift shop, logo shop, and supermercado. I went in to buy some hairspray as I had forgotten mine, but decided that $18 US for a can of hairspray was a bit much.
The Dominican vendors also come into the resort once a week, or you can walk down the beach to the right where you will find a lot of vendors.on the beach and in El Cortecito. Be prepared to bargain, and everyone will want you to come and look at what they have for sale.
The spa at Grand Palladium Resorts is operated by Renova Spa and is currently located near the beach at Palladium Punta Cana. It is open Monday to Friday from 8 a.m. to 7 p.m., Saturdays and Sundays from 9 a.m. to 6 p.m.
The gym, sauna, steam room, and Jacuzzi are included in the all-inclusive plan (reservations may be required). The gym is open daily from 7:30 a.m. to 8:30 p.m.
I went to the spa for a massage and it was wonderful. I had the 80 minute Stress Cure massage, s a combination-type massage - cost is $110.00 U.S. They have many different types of massages and body treatments available starting from $55.00 U.S., as well as manicures, pedicures, and hair salon services, There are also massages available at the beach.
A large new spa is currently under construction across from the Royal Gourmet Restaurant. They are building a huge new spa scheduled to be completed in December, it will be the largest in the area.
The Sports Center is located centrally in the Punta Cana section of the resort, furthest away from the beach. (Note that sports activities organized by the animation team take place at the beach and pools.) Archery, rifle shooting, badminton, basketball and mini golf are located at the sports centre, as well as the tennis courts, and a soccer field.
Medical Services – available 24 hours.
For information on Grand Palladium Resorts wedding packages, see our Weddings Page
Tour reps have desks in the lobbies of the various sections (never saw any reps in the Royal Suites section), you can check their books and see what their hours are in the other sections, and you can see them for available tours. Also, if you have any donations of school supplies, etc. that you bring with you, Apple (Amstar) reps at the hotel will gladly accept them and see that they are distributed to those that need them.
Weather and Bugs
We were there during Tropical Storm Noel. Although it caused a lot of devastation in the southern part of the country, Punta Cana only received heavy rain for a couple of days. We arrived on a Sunday and the weather was great all week, mostly sunny with only an occasional brief shower, until Saturday, when it clouded over and rained for much of the day. We had rain all of Sunday and into Monday.
As far as bugs, there weren’t any to speak of. A few flies, no problem with mosquitos at all.
As an adults only section, Royal Suites is an excellent option for those who just want to veg out and relax. At the same time, a full range of activities are also available to you.
Grand Palladium Resort is a great spot for families, singles, and couples.
The food everywhere at the resort is excellent, with many dining options, and service for the most part was excellent..
I’ve tried to cover the main aspects of the resort in my review – if you have any questions feel free to contact us, and I’ll try to answer them for you.
Special thanks to the staff in Royal Suites, and to Octavio Subervi for showing me around and answering all my questions.
"A wonderful place, with excellent staff."
Roberta from Vancouver on Jan 1, 2009 >
1 contribution(s) Canada
Visited on: Jan, 2009
339 people found this review helpful
Arrival: January 4-January 18:
We flew Air Transat from vancouver, Club Class as usual. We got off to a rocky start, long story short, 16 hours delayed, we lost a whole night plus most of the next day. First time in Punta Cana, in 12 trips we weere asked to open a suitcase at customs, took about 30 sec and we were on our way. Mike's taxi service was prompt and waiting and off to the Royal suites at 4:30pm when it was suppposed to be 10pm the eve before. Oh well. Check in was fast. We were given our choice of 3 rooms to choose from (we are returning guests to the Palladium and I made a request) we chose 5220 on the 2nd floor, luggage was done in 5 min. All very smooth.
The room was nice, clean, no odors, bed was comfy, nice jacuzzi but a little small for 2, the Palladium bavaro Jr Suites had a much bigger jacuzzi tub, bathroom is open to the room , meaning no separate room. Huge shower, toilet is separate. Its exactly like the pictures.We received 2 bottles of rum as well.Robes and slippers come with the room and the fridge is stocked daily with soft drinks , beer and water. One thing we did not use that I will next time is the Pillow Menu. There is a pillow menu where you can order pillows of different types. Next time. Our room overlooked the pool on the 2nd floor and a little of the ocean.Nice. No complaints. We backed onto El Cortecito so occasionaly there was some noise but we don't mind at all, thats our favorite place to hang out anyway. Our balcony had 2 chairs and a table. In comparison, the Bavaro Princess Platinum Suites had a nicer balcony.They had very nice lounge chairs, better view, we enjoyed our balcony there. We thought for the Royal Suites they could at least put lounge chairs on the balcony.
These things are minor. next time I will request a room closer to the Ocean . The best rooms would be 5028 and 5232, they are closest to the beach.
Restaurants and Bars::
The Royal Suites has access to every restaurant and bar in the Palladium complex.We don't use the Ala Cartes so I can't comment here. The Royal Suites offer snacks in the lobby, just help yourself to sandwiches, deserts, yogurt,etc, anytime.The Royal Suites has its own Gourmet restaurant that is open for breakfast, lunch and dinner. It is right next door to the Palace Buffet. We did eat at the Gourmet Buffet for breakfast, lunch and dinner once. Every meal was very nice, service was great, and I would reccomend it. The Palace Buffet is right next door, its big, has great food choices and a different theme every night. We ate breakfast there(closed for lunch) and dinner for the first few days, after that we headed outside the resort.We had lunch at the buffet by the beach in front of the Palace. They changed the hot dishes daily, we often had the BBQ chicken. Its ok for lunch. I have had better elsewhere but no complaints. The Buffet at the beach at the Palladium Bavaro is much better in my opinion. Its about a 10 min walk. We chose to stay close by.
The waiters and waitresses are the same for breakfast ,lunch and dinner if you eat at the Palace buffets, they work 12 hour days. we always get to know them quite well and ALWAYS tip. They are super nice.
As for the bars, get on the train and you will see how much this resort has to offer. The Royal Suites has a bar in the lobby and a bar at the pool that is open till midnight. There are 2 Manuels, we called them senior and junior, haha, but junior goes by tony. They are great and alot of fun. The atmosphere at the pool is very nice! quiet, Bachata music, just a great place that we visited every night.The make the best cappuncino at this resort, anywhere, even at the pool bar.
When you wear a Royal Suite bracelet you are entitled to different wine in the buffets and restaurants. The brand is Albaly and its very nice. I am a wine drinker. The wine in the RS lobby and pool is, hmmm, not good, in fact not good at all. I made a request with reception and Manuel at the pool bar to get Albaly wine at the pool bar and RS lobby. Why not? This is the RS and they go out of thier way for everything else. Anyway, after 2 days and many phone calls my request is granted. So if you are a wine drinker, you can request the better wine in the RS lobby and pool bar and you shall receive, thanks to Eduardo. Thank you, you worked very hard!!
We were at the RS at peak time, the hotel was at full capacity. Not once, any time of day, any day was there a shortage of chairs, palapas or beach beds. No towel games, nada. Also, the towels do not have to be exchanged for cards, just help yourself and they will collect them off the loungers at the end of the day.
We love the beach, the pool area was very hot because its between the buildings and there is very little breeze. We hung out at the beach and headed to the pool late afternoon for a coctail in the jacuzzi in the pool. There are plenty of tables too if you want to have drinks and play a game of cards.
There was alot of security and Turisto Policia on the beach, more than we have ever seen, they were there all day.Therefore, there was hardly any vendors around. The RS is right next door to El Cortecito, the little town. You can walk there is a minute. Security checks you and is there all the time,even at 3am haha.
The grounds are immaculate. One thing I like about the Palladium is the covered walkways throught the resort. They really come in handy when the rains come.
Activities on and off the Resort/Hotel: We don't go on tours. We prefer to hire a taxi/tour guide or call on friends there if we want to go out. We have been to the DR 12 times. I will make a comment on El Cortecito since its right next door.
Definately check out Casa de Piedro. This is a bar/restaurant. We had dinner there 2x and 2x just drinks. There is a live band friday nights, they start around 11 or so. We stayed till 3am!!! It was fun!The Crazy gator is a local bar where you can just sit and watch the local scene. This became my husbands favorite hang out. There is a Supermercado there with a Banco Populare inside if you want to draw some money from a credit card. There is a bank machine too. We have eaten outside of the resort numerous times, there are alot of restaurants, and shopping to be enjoyed.And don't forget a visit to Steve's bar.
I have never written a review before even though we visit the DR often. I could say alot more but I hope I have covered the main items. We are planning to return to the RS in April/May. Yes it was that good.
There is construction going on for 240 new rooms scheduled to open May 2009. I know construction in the DR, and I would guess May 2010 perhaps. There won't be any disruption of niose to your holiday from this. Enjoy.
Overall this is a wonderful place, with excellent staff. I can't say more, I highly recommend it. If you wish to contact me you can pm me on Debbie's travel board under my name never2hot.