Carrt. Chetumal - Pto. Juarez km. 309, Playa Paraiso 77710, Mexico
The holiday resort is perfectly integrated into the tropical landscape. It consists of the Hotel Iberostar Paraiso del. Attractive lobby and main restaurant (with show cooking).
Share your experiences with others. Don't forget to send your review to Debbie by using an easy form.
"Another awesome vacation in Paradise!"
Posted by: Ron
on Jun 2, 2016 >
1 contribution(s) Canada
Visited on: May, 2016 | Leisure | Family and Kids
38 people found this review helpful
Just returned from another visit to this lovely resort. This time we brought our 3 kids along, 2 boys, 18 and 14 and our daughter 21. We all had an incredible vacation and created many wonderful and long lasting memories. We were here 5 years ago and I thought this place was amazing then but is was even better this time around. The staff are all incredibly hard working and polite. We could all learn a thing or 2, as far as work ethic goes, from these great people. Food was amazing as usual. Rooms were great. We received rooms in the area we requested. We were in building 33, rooms 3347 and 3348, a hop skip and jump to pool, beach and breakfast buffet. A good walk to lobby but if you are willing to wait a few minutes there is always a shuttle going by. Pool is large enough that you can have noisy, quiet or in between. We reserved our 3 A la cartes and made room requests by emailing the resort at email@example.com . The pool does get a bit noisy around the swim up bars as this is where a lot of the rowdy sometimes obnoxious crowd tends to hang out but if you stay in the quiet areas you can hardly here the commotion. There is a quiet swim up bar located closer to the waterfall. You can get your drinks much quicker here.
Shout outs to Lydia for doing such a fine job at keeping our rooms neat and tidy and the fridge stocked daily. And thanks for taking the time to create the lovely towel art. Thanks to Javier the shuttle driver for welcoming us on our first day and looking after us again on our last day. You were great to chat with and it was great to hear you talk about how you loved your job! We will miss your humor and dedication. Say hi to Charlie for us! Carlos, you are an awesome bartender and I think you have a friend for life in my oldest son! Ignasio, your skills as a Teppenyaki chef are amazing. Thanks for the very entertaining dinner. My kids were very impressed. Natalie of Adventure Photos, thanks so much for allowing our family to capture our vacation memories in the beautiful professional photos you took! Thanks as well to Angelica Moreno the Front Desk Manager for ensuring we had a great stay! And last but not least, thanks to all of the maintenance and cleaning staff who you see working so hard everyday whether painting, doing electrical or plumbing work sweeping the walkways, clearing trash to ensure that we can all experience paradise. Your hard work, sweat and dedication is very much appreciated!
Please people bring a couple of hundred dollars with you, exclusively for tips and spread it around, not only to the bartenders, maids and wait staff but to anyone you see making a difference!
We would definitely recommend this resort and will likely stay here again in the future.
3347 and 3348
Quick and pleasant.
Very clean and updated. No complaints. Air worked just fine. No issues. Great maid service.
Restaurants and Bars:
Always good food at buffets. You should not go hungry! Would highly recommend Japanese for food as well as skilled and entertaining chefs as well as Brazilian.
Awesome expansive pool. Beautiful clean beach. Grounds are beautiful and very well maintained.
Activities on and off the Resort/Hotel:
Scuba diving lesson(free in pool) as well as ocean dives($190). Banana boat rides behind wave runner, i think it was about $25 for 20 minutes. Wave runner rentals $55/half hour. Kayaks free, bike tours free. Archery free, Rifle range free. Segway tours, not sure of cost.
Visit Playa Del Carmen if you want to do some shopping or hits some bars. Highly recommend Senor Frogs on beach at corner of 2nd and 5th avenue, beautiful location, great food and atmoshere.
darius on Oct 18, 2014 >
1 contribution(s) Canada
Visited on: Aug, 2014 | Leisure | Solo
143 people found this review helpful
This is my first visit to this very beautiful resort and it was a major blast for me, made a couple of great friends here in Mexico as well as the resort so all in all, it wasnít a loss instead I gained. I love the hotel, I love the people, everything was just fun for me and I would have given a 5 star rating but I canít because it was hard for me to locate in the first place but I guess that my subsequent visit wonít be as bad. Letís be clear about something though, I truly love Mexico, it is the best country to vacation in. It is a large resort and has golf carts and shuttle service to move people around a lot. The lobby is far from the beach in my opinion though, itís a long walk and not in the least great. The resort offers like the best foods I have ever eaten in any Caribbean country. The buffets in these resort restaurants are great and they have varieties of options to pick so it is a fiesta for even a picky eater. The beach is something to talk about, it is beautiful and has space where people could sit and just relax. Diving here was fun for me, I enjoyed the activities they had planned for the customers, it was impressive in my opinion. I will be coming back to this resort next year during another holiday for another wonderful experience.
"Great Beautiful Hotel. Food OK. Service Wonderful. Pools GREAT! Ocean AWESOME!"
Lance on Apr 29, 2011 >
1 contribution(s) United States of America
Visited on: Apr, 2011 | Leisure | Family and Kids
486 people found this review helpful
We arrived on 4-20-11. After a 30 mile trip we ended up in what we thought was some of the best hotels around. 3 hotels pretty much in a row and you can walk without knowing it into the other one. (All the same owners) We stood in the middle which is the beach. The grounds were PERFECT. Clean as ever, Bathrooms on ground were unbelieveable. Room was above average with all tile, granite, marble etc.. TV was old but worked (on its way out though). Food was the same every where that there was a buffet. Food was OK, I have had better and truly was missing home cooked foods by the 7th day. We stood 7 days so we were entitled to 3 reservations in fine restraunts. 1 Italian (A waste) food was not so good and even though the name said Don Alfredo's they had NO alfredo items. Go figure. 2nd choice We went to the Steakhouse which was excellent, Great steak, potato veggies. when it came to Desert I ordered cheesecake and he brought me chocolate cake. The waiter claimed it was cheesecake but afte eating it I told him it was NOT cheesecake and he finally brought me a cheesecake. DUH! 3d was japanse steakhouse and all I can say is 5 stars! GREAT GREAT food, The pools were big, not deep the most 4 and a half feet, Most were 3 feet or so. Ocean was clean as it gets. For excursions we went on Atlantis submarine which was GREAT. we went down 115 feet, kids loved it and it was very clear and exciting. The next one we did was the Pirate ship party. We questioned lomas travel about it being for kids and they assured me it was. I would differ. more of a drinking party cruise. Kids had a treasure hunt and my daughter 6 years old came back empty handled. (not even a complimentry $.10 necklace). After spending $95.00 each for adult the lobster was below average and the buffet was terrible. Kids only could have chicken and nothing else because they did not pay the $95.00 price. I would not recomend this trip for small children but I can say the pirate show on the way back was exciting with the pirates light firecrackers to make the cannons sound real. and the sword fight was nice. Otherwise a cheap humor mexican party boat that costs alot.
Restaurants and Bars:
All buffets, Italian, japanese and steakhouse.
Activities on and off the Resort/Hotel:
"Great place for a Wedding and TTD"
Lori on Mar 29, 2011 >
1 contribution(s) Mexico
Visited on: Mar, 2011 | Wedding | With friend
435 people found this review helpful
I attended the Iberostar Paraiso Beach as the photographer for a wedding.
The Iberostar Paraiso Beach is one of 5 in the Iberostar "town". It's huge. The wedding I attended was on the beach, kind of in the middle of all the beach chairs. Which isn't ideal but I think if the wedding couple is focused on what really matters (each other) then they don't notice the spectators.
The reception was held in an open air but sheltered restaurant. That is an ideal location because you still feel the warm breeze, but don't have to worry about if it rains. For this wedding they went to another area for the party with DJ and private bar. Another covered area where you wouldn't have to worry about rain. This is something you should consider when planning a wedding because some hotels have really horrible rain out plans. (rooms that look more like what you'd rent at home for a reception - not ideal for destination wedding).
The best part for me, was that I was shooting a Trash the Dress session with the bride and groom the next day, and just down the beach there was a more private area of the beach and some super cool stuff for a TTD. Loved it!
We got upgraded to an ocean view suite. For free!! It was an awesome room, with a fantastic view!
Restaurants and Bars:
Wedding meal was buffet appetizers, then they come around with sticks of different kinds of meat. They were all delicious!
Posted by: Yvan
on Aug 13, 2010 >
2 contribution(s) Canada
Visited on: Jul, 2010 | Leisure | With Spouse/Partner
511 people found this review helpful
What a delightfull pleasure to have chosen this resort. We have travelled to many Iberostar resorts, this one being one of the best we stayed at.
We arrived via Westjet airlines from Toronto, my spouse being somewhat apprehensive about flying, this trip was superb, smooth all the way, nice updated aircraft, exit row seating with tons of leg room, video display in every seat which gave us a choice of various tv or movies to choose from.
We arrived Cancun ahead of schedule, after baggage reception and clearance through customs, we proceeded to the chaos outside the terminal, IMHO, very poor service from Best Day travel as far as arrangement of transportation, we had to wait outside in suffocating heat, for our transport to be ready, even though the bus was in place and air conditioned, they made the group wait until complete before boarding.
We arrived the resort 20 mins later, to the friendly Iberostar reception, well organized, the check in took no more than 5 minutes, since we are many times guests of an Iberostar resort, they even gave us a free upgrade to a junior suite, the staff being polite, friendly and spoke english and french quite well. We even took time to go to the concierge desk to make our restaurant reservations for the week all in less that 15 minutes we were taken by cart to our room, building 31, very near the beach to a wonderfull room with good a/c, clean and well prepared, everything we have been accustomed to by the Iberostar chain. The maid service for the week was of all thing done by a male worker, what a pleasant surprise, superb service, the fridge always stocked full, and room decorations, figurines and flowers galore. My wife was in awe for the entire week. Of course, daily gifts and a couple dollars must surely have helped. Clean, well air conditioned, no bugs.
Restaurants and Bars:
We were given 4 restaurant choices, we made the gourmet, japanese, italian and steak. All were excellent, the food always hot and cooked to order, if a complaint was to be made, the Italian restaurant is situated in one of the pool snacks, not air conditioned so a little uncomfortable but nevertheless, the food was very very good.
The Buffet breakfasts were what we are accustomed to having in all the resorts, excellent choices of fruits, pastries and the omelet bar was manned by a lovely lady for our entire week, she made it a pleasure to see her smile every morning.
Suppers at the buffet was always thematic, changed every night and the food was always good, the catch all was always there, if you did not appreciate anything being served, the pasta bar was excellent.
This was our 6th visit to an IB resort, we have never been let down anywhere by the food.
The beach is very nice, lots of huts and chairs for one and all, a few large rocks near the entrance of the beach, however, the water being so clear, it was easy to navigate around them and never did we have any problem with them. Unfortunately the first two days of our stay, the beach had a red flag waving, the water was quite agitated and not recommended, we still had the choice and I realy enjoyed the large waves/breakers comming to shore. Did not do the pool, as a general rule, since it is secluded and protected from the ocean by vegetation, way too hot for my liking and during the late afternoon much too noisy for us, the animation crew and pool bar were the culprits.
As all the IB resorts we have visited, the grounds were impeccable, an army of groundskeepers were at work everyday it seems everywhere to make the looks of this place so great.
Activities on and off the Resort/Hotel:
We went shopping to Playa del Carmen with the shuttle from the plaza of the hotel, 4$ each way for a 20Km trip very reasonable I would say, found the presents we needed on 5th avenue.
We took the visit to the ruins of Tulum, I was impressed with the place, ruins and by the knowledge of the guide we had for our trip. you must remember that it is very hot there, dont forget to bring water. They also gave us about 1hr to enjoy ourselves on the beach at the bottom of the hill.
Since there are no secure place to leave your things, keep an eye open, I noticed many.... people looking for an occasion to pilfer.
All and all a very pleasant and instructive excursion.
I would greatly recommend this resort to anyone that wants a clean, well maintained and pretty quiet place to relax and enjoy a vacation.
I would certainly return in a heartbeat.
We hope everyone enjoy the place as much as we did.
"Service is top notch 10 out of 10"
Posted by: Namabeer
on Jan 9, 2010 >
5 contribution(s) Canada
Visited on: Dec, 2009 | Leisure | Family and Kids
673 people found this review helpful
Just came back from a great week at the Beach from Dec 6th to 13th. This is my 6th time to the Mayan Riveria. Previously visiting: Barcelo Colonial, Sunset Princess, Gran Sirenis, Occidental X Caret, Palladium Kentaneh. I've been to an Iberostar (in La Romana) in the DR and had high expectation of the Paraiso Beach. Iberostar chain usually demands a premium compared to other chains and they did not disappoint again.
Service is top notch 10 out of 10. Workers actually like working there and take pride in their work whether they receive tip or not. I guess that's why they rarely discount this chain of resorts and there is great loyalties of the guests to come back.
Comparing to other resorts I stayed I think the pool is the best of any. Service is the best of any. I was a bit weary as I knew this resort was a bit older than ones I stay at before. It's prob 10 yrs old but in immaculate condition, even the rooms. You would only think that it's like 5 yrs old, it's that well kept and more importantly, maintained.
The Beach and the Delmar is basically the same resort and shares the grounds like a mirror images (similar to other resorts).
Summary of Rating out of 10:
Buffet Food 7
A La Cartes 8.5
* Amazing pool. Covers ¬Ĺ the resort. It's got waterfalls, lazy river like sections (only 2.5 ft) to activity pools to lounges in the pool. It's like an amoeba, free forming pool. The waterfall area is very quiet and the other end is where the action is. The pool is salt water rather than chlorine
* Fine white sand on a long stretch of beach. The north end is kinda ugly with new building going up.
* Amazing housekeeping. First time when I never had a problem in the room. Towel art everyday, lots of towels, tons of water & beer and spotless washroom. A/C worked well the first 4 days but sort of got humid in the middle of the night thereafter. Actually felt cooler with fan only
* Great service at restaurant. Not sure if due to low occupancy. But they were constantly taking my plates away and asking if I needed another drink.
* Nice shopping center that is shared by Lindo/Maya & Palace & Beach/Del Mar with free Carousel for kid, nice crepe & ice cream bar (included), taco stand and burger joint (all included). The dance club at the shopping center is wild with star wars theme. There's also a kiddy club but never had anyone the underground.
* Good selection of international alcohol
* Amazing grounds with so much wildlife coatis (raccoon like badger), flamingo, macau, hens, swans, egrets, turtles, and tons of peacocks.
* Star friends are really friendly always with a smile. They enjoy their job unlike other resorts.
* Gave what I requested. Room 3546. I's midway between lobby & beach so very convenient. Minutes to the pool.
* Buffet food not too good. Meat's dry and cold (not sure if due to low occupancy). But few grilling stations and many things are pre made. Still acceptable. The variety is not as big as other resorts. But you won't starve!!!
* No snorkeling as ocean was wavy with red flags everyday.
* No watersports given waves
* Poor breads at buffet and restaurants. Drier type, not fresh or soft. Like local cheap breads and buns/pastries
* No Air conditioning in Buffet. It was ok for us for breakfast but I could see it being very uncomfortable in the summer months or periods of high humidity to eat at the main buffet. We were lucky to get 7 a la cartes and therefore always had A/C for dinner.
* Themes (subject to change) didn't seem to coincide too much with the food offered.
* Breakfast was your regular fare. Bread poor, only sugar free yoghurt, no cappuccinos to order, omelettes ok but tend to be browned too much given old grill and overcooking. Scrabbled look better. Fruits limited as probably out of season so everyday was pineapple, cantaloupe, honeydew, papaya, bananas, passionfruit.
* Lunch was ok at the main buffet near the lobby. Very similar to dinner quality/quantity.
* Lunch near the pool was more busy. The del mar pool bar is better. Brighter and busier so fresher food. The outdoor patio looks better on the Delmar side rather than the Beach side.
* Lunch at the beach is at open snack bar. Good burgers, fries, sausages, jalapenos cheese balls, hash browns, soft ice cream and bbq chicken. Prob fresher food as always busy.
* Wines are drinkable unlike other resorts. They are drinkable but light both red and white. From Spain. Sparkling white is more drinkable. Passport scotch is avail and if you manage to order from the Lindos, eg at the theater, Hennesy congacs were nice!!!
* As other say the lobby bars made better drinks. Cappacininos a bit weak but just tell them a little stronger and they're great
* Lots of top shelf liquor if you just ask or point!!
A La Cartes:
* As I said before, I managed to snag 7 a la cartes due to low occupancy as typically only 3 for 7 day week. Also managed to prebook the reservations even before arriving not normal but they made an exception.
In order of favorites:
a) Steakhouse: (10 out of 10)
Had good appetizer buffet with smoke salmon, soup, chicken wings, mushrooms, salad and some seafood, black & red caviar too!!. Oh yeah good onion flower. For Entre best is Tenderloin. Melted in my mouth. I've been to Ruth Chris and Mortons and the tenderloin tasted better here. Actually ate here 2 times as sooooo good. Had Rib Eye the other night and very good too. Lots of flavor. Apple pie a la monde was very good for dessert .
b) Mederterreanean (9 out of 10)
All you have to do is eat the buffet and that's it. Amazing selection of seafood Including great stone crab claws, giant fresh prawns, squid, octopus, fried fish, procuitoo, avocado with caviar, yummy oyster mushrooms etc
For entre had tenderloin (small) and ¬Ĺ lobster (ok but liked prawns better). Also had some lobster bisque. On my second visit to the restaurant we had a 40 min fish baked in rock salt and foil for 40 min. It was about 1 1b and was to be shared for 2. Enough and perfectly done.
Ok Full? No leave room for the best ever chocolate covered mouse. The best ever ever in my life. It's hard chocolate covered in an amazing mouse. It's big and prob 2000 calories alone but amazing.
c) Japanese Hisashi (7 out of 10)
Everyone raves of this place. Yes it's fun but the food is passable. There will always be a rowdy one at the table. The table it double the size of normal resorts so you will only see ¬Ĺ the show as he has to show both sides. Our chef was pretty boring and quiet. Get the teppanyaki (eg beef/chick/shrimp). Tender beef, sometimes stuff could get overcooked as the chef is too busy doing his show on the other side. Fried rice ok, Sushi acceptable. Tempura was disgusting and soup not exciting. Very limited sake (only cup by cup). Desert was boring and buffet style. It's ok but not great. This is not just because I've lived in Japan.
d) Mexican (7 of 10).
Fill yourself on the buffet as the entrees are boring and limited. ONLY tacos for entrees. Ok but not really an entre. Snapper ok but not exciting. The appetizers was the best with all sorts of Mexican yummies , quesedias, Chimichanga, tamale, shrimps, etc. Dessert was ok but nothing great. Big disappointment was that they did not make me a Mexican coffee like other resorts. They did not do the show with the cart of flames. It was just made at the bar and not too exciting.
e) Italian (6 of 10)
Very fancy place. I believe it was the gourmet restaurant before. Calamari not crunchy, beef carpaciao ok. Entrees were salty risotto, gluey seafood linguine. Best dessert was the brownie. The tiramisu was disgusting. This was prob the worst a la carte out of the ones I attended but it's better than the buffet I guess!
So I was a very happy camper being able to do a la cartes everyday.
Good hard ice cream at the icecreame shop. Cones actually crunchy here as A/C. The crepes are also good there and free!! Had fries at the burger stand but didn't try the taco bar. Looked dead and there was a small dried out meat on the rotisserie.
Paella on the beach was great during the Beach party. You can contribute to cooking it with your own hat. To my surprise it was good too. Not dry as most paellas I've had.
Kids disco starts at 8pm so if you have kids have an early dinner. They took kids to the shopping centre to carrousel and underground disco for kids and a tour off the Star Wars main disco. There is a band playing til 9pm outside at the shopping centre with bar service.
The nightly entertainment started at 9:30 or 9:45. There are pre shows with games before this. The shows were not too exciting compared to other resorts like the Princess or Xcaret resorts. Boogie night so so, Ms Iberostar funny but typical resort stuff, Lover match funny but similar resort stuff. Hollywood night was lipsycing and dancings so so, Same for Movie night. The only really worth show was the Magic show. We preferred the theatre at the Lindos/Maya better than the Beach/DelMar so watched the shows there. They don't care as long as you don't use their bars. I did get my congac there as many waitresses don't care and it's too dark for them to see your band colour. Besides like the booze better on the Lindo side, it was closer to our room and I liked the layout of the theatre better.
Note there is a fiesta night with Mexican games for kids to play at the shopping center one night.
As I said this had the best pool I've been to. Something for everyone and it's so vast that it never seemed crowded except near the activity pool. Lots off areas for quiet/action or kids to play.
We did try the lazy river on the Lindo side. No one monitoring you so no biggy. It was the star friends who suggested to us and said don't worry no one checks. Did it a few days. It was pretty lazy and slow and not that long like other lazy rivers I've been to like Gran Sirenis. But nice change. The wave pool was also ok but never went when on as off most of the time. Not sure why you would want to use a wave pool if you got great waves in the ocean.
Long beach, lots of seats but slight incline up so tough to watch kids from where the lounges are of kids on the beach.Water was wavey all week. Fun to play in waves. Few rocks in ocean but most was nice sandy bottom. No seashells for pickings on this beach unlike some resort but neverthess, nice in its own way.
Rooms are avg looking but Air conditioners worked amazingly unlike some resort which would turn it off in the middle of the night so you only have a fan -to save $$$. Well I actually spoke too soon as it happened on the 4th night that the A/C started feeling like a vent. Tons of towels and towel art every day. The mini bar was packed everyday. Free safe too unlike some resorts. Bed firm but nice. Flat but there are extra pillows in the closet. Washroom was nice and caulking very nice esp given 10 yr old hotel. The hair dryer was the vacuum type. Gets hot to hold and is not too strong. Overall very happy with the room.
SUMMARY: Overall, this resort is great for the price. They seem to now be discounting this place and it's in the same league of other resorts probably giving occupancy rate and age of the resort. This resort use to demand a premium and was usually quite a bit more than the Barcelos/Palladiums/Bahias. Given the great service/pools/a la cartes/impeccable grounds, it's a bargain. Don't just get stuck in the heat at the buffet.
If you have any questions you can contact me at firstname.lastname@example.org