Carretera Federal 307 Km 340, Cancun 77500, Mexico
"The service was excellent!"
Posted by: Carolyne_Ontario on Dec 1, 2009
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The minute you enter your guest room you'll be primed for luxury. A refreshing breeze sails over your private balcony and a Jacuzzi built for two entices you to stay indoors.
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Mary&Pat on Feb 1, 2005 >
1 contribution(s) Canada
Visited on: Feb, 2005 | Leisure | With Spouse/Partner
63 people found this review helpful
Just returned from one week at Moon Palace Resort on the Mayan Riveria. We booked on a Monday and flew out on the Friday- very last minute. Before going away we noticed no current reviews of this resort. We took it as a good sign of few problems. We were correct.
Flight by Sky Service:
Uneventful both ways. Resort is only 15 minute drive from Cancun airport to main lobby of resort. Resort has 2 sections, older Nuzic and newer, Sunrise. All services offered at both- full access at both. Easy walk even though 123 acres of property. If you don't like to walk always rides provided in minutes throughout resort via chauffeured golf carts.
We stayed on the Sunrise side, beautiful 2nd floor room, 3732 in Pina building. Nice view of ocean with swaying palm trees in front. A little noisy at night from hallway traffic- same at most resorts we have been too. We arrived at resort by 9:45 am, did not get room until 3 pm but given full run of resort immediately. Leave your luggage locked up, put on your swimsuit and have your beach bag packed... You are good to go. We did not mind this and came prepared for it. You should too.
We have traveled a lot of the Caribbean and stayed only at 4 and 5 star resorts. Moon Palace is top ranks with us. On all aspects!
Very clean, great housekeeping (new towel figure almost everyday), bar in room- restocked every day, 2 person jacuzzi in room, marble shower- great hot water. Lots of pressure. 2 Man hammock on balcony- not available on Nuzic side, otherwise rooms exact same- Nuzic side has smaller balconies also. Definitely a bad moldy smell on Nuzic side, no problems on Sunrise side.
Great for a 5* AI. We tried Italian first night- this is buffet only- not ala cart as indicated.. Very good. Mona Hana's Sushi and Oriental ala cart 2nd night- wonderful food, drinks and service. 2 Pool side restaurants on Sunrise side- great grilled food- especially the rib steaks and t-bones!!! Had 3 meals this way. Tried Bougainvillea's- Brazilian cuisine for another ala cart dinner- very tasty. Overall, great food at all restaurant offerings and buffets.
Service was good at all bars. Drinks were as strong as you asked for. If you want a double shot, ask for it, they will keep pouring them they same way for you over and over. Drink service on beach- every 20 minutes if you tip a buck every once in a while. Served Mimosa's and Bloody Mary's every morning at buffet breakfasts- or make your own- we did and took in our travel thermos to drink while we walked the entire beach front each morning.
Heaven! Meandering free form pool- spotless. Max depth 4'- fine for swimming or walking with drinks. Not heated- couldn't be because of the size- it was fine temperature wise. Several whirlpool areas- again not heated- you wouldn't be able to stand it heated in 90 degree weather! Lots of loungers in and out of sun. Resort was at 98% capacity and we never felt crowded or had to wait for anything. Loungers in pool along edge was nice. Kid's area at far end, 2 swim up bars, pool activity centre if you wanted to participate but also lots of quiet areas too. Great balance offered.
Notice folks, tides are high in the entire Caribbean- so many great beaches are in bad shape everywhere. Same true for Cancun and Mayan Riviera. Beach at Moon Palace one of the best this year. Yes, there is a little bit of seaweed- racked up several times a day at Moon Palace by large tractor. Sand at beach- smooth and beautiful. Although Moon Palace is on the windy shore and it was windy while we were there, you could swim. Most days bottom was stirred up due to wind but what do you expect on this side of Mexico? Last 2 days, winds died down, calm ocean and clear water. Lots of loungers and papalyas (shaded thatched roof). More on Sunrise side.
Anything you could want. Non-motorized- all included. Motorized available at cost. Parasailing to kayaking, Sunfish sailboats, Hoby Cats, paddleboats. Bikes, mini golf...pool tables, all there and readily available for us. Be as busy as you want or not at all. No one hounds you at this resort... Nice change!!!
Older reviews had complained about timeshare presentations. Well, we were told on the airplane by the Captain not to get caught up at the airport with the time share folks, just walk past, ignore and go collect your luggage. At the resort, the Hotel staff have oval name tags and the Time Share Staff/ "Guest Services" have rectangular name tags. Common sense folks, if approached by phone in your room or at the Guest Services desk, just say "No, gracias" and that will be the end of it. If you attend the very brief welcome meeting offered by your Tour Operator you will be also be notified of these tips, so go to it. You might be very surprised at the information provided that you might not otherwise learn of. Additional tours, how to book other activities you are interested in and how far away certain day tours really are.... Better informed, better holiday!!
We were in Cancun 10 years ago and did all the tours, Chichen Itza is the best in our opinion. But several are included in your package- take advantage, it will save you over $400 US by doing so.
Looked like a great course. Not cheap. Did not play. But many did and enjoyed it. If you are a golfer, book the golf package through your tour operator don't do it once you arrive at resort!!!
For a 5* All Inclusive resort - we will recommend and likely return someday. Still other places to see...
"A good vacation but I am in no hurry to go back"
Karen_UK on Jul 1, 2005 >
1 contribution(s) Canada
Visited on: Jul, 2005 | Leisure | With Group
62 people found this review helpful
Resort - Moon Palace, Cancun, Mexico
Date of Arrival - 10th July 2005
Departed - 24th July 2005
I have just returned from a 2 week vacation in above resort. I travelled with my partner and my sister and her partner.
Arrival and Room:
When we arrived at the hotel, I was slightly disappointed as we were checked into the Nizuc side, not the newer Sunrise. I have had a few friends stay at Sunrise who said it was nice (they also have a hammock on the balacony whereas Nizuc don't)
The check in staff were very helpful as we wanted to be in the same block and they did meet our requirement whilst we were served with a glass of sparking wine. We were given rooms on the ground floor - again disappointing, as people could see you in the jacuzzi unless you drew the curtains when surely the whole idea is to sit in your jacuzzi looking out at the ocean.
The room was OK although could do with some fresh paint. The optics in the room were of no good to us unless you drink tequilia, whiskey, bacardi or rum. Where's the Vodka??
The sheets didn't smell that particurly fresh - had a very slight hint of urine. The floor didn't appear to be swept everyday either.
The pool at Nizuc is not nice as the one at Sunrise. The pool at Sunrise is like a long, wide river with jacuzzi tubs set in the pool. The pool at Nizuc is a lot smaller. One of my biggest complaints is that there are way too many sunbeds for such a small area - there are literally sunbeds around every space of the swimming pool - how are you expected to get in it? In fact, there was once instance, where a lady was lying in the pool on a sunbed and complained when you had to walk past her to get out of the pool. She tried to block herself in by positioning other sunbeds around her but how does she expect people to get in and out.
There was not enough shade and needless to say those sunbeds were the first to go in the early morning. Because there were so many sunbeds, you had no space away from other holidaymakers and you couldn't move your sunbeds as they were so close.
The pool area was dirty. It needed a good jet clean. What with so many people drinking alchohol and eating food which quite often got left around for the birds to fight over and there were a few of those around. It was also very dangerous when the floor was wet as it was so slippy - I saw several people hobbling around on crutches, wheelchairs, arms in plaster.
I was quite surprised at the "type" of people who were staying at the Moon Palace. For a 5 star establishment, I would have expected a better class of people. It was very mixed, families with young children, couples of all ages, honeymooners. We witnessed a man, probably in his late forties, downing tequilas who later passed out on a sunbed and then awoke to be sick all over himself and the sunbed. Very classy!. We also witnessed a fight. Do you get where I am coming from?
I have to say, if I went to Moon Palace for my honeymoon, I would be very disappointed. It is not romantic at all and if you are getting married there, it is a like a wedding factory, holding about 5 a day, everyday. If you are unfortunate to be there when the weather is poor, you have to get married at an altar above the lobby bar with the sound of people chatting below you!! I personally cannot think of anything worse on your special day to be sitting round with people in their bikinis whilst you and your partner are dressed up in your wedding attire.
I was unfortunate to be there when Hurricane Emily hit on the 17th July. We were very lucky in that we did not need to evacuate the hotel but many people were evacuated to the Moon Palace. It was very busy for a fews days which did compromise their normal level of service. I think those were the only days when nearly every sunbed was occupied, and there are a lot of sunbeds! We had to stay in our room from 5:00 pm on the Sunday evening but when we went for lunch that day, it felt like people were starting to panic and stocking up on food as obviously no dinner would be served that evening. The hotel didn't communicate that they would be providing plenty of sandwiches for people to take to their rooms.
There was limited entertainment especially when the weather was poor which it was after the hurricane. I would like to have seen more casino nights, bingo etc which they did but they finished by 09:30/10:00. After 10:00, the only entertainment in Nicuz, is a very small room with a band, who stuck to their play list every night. There is a disco at Sunrise which is OK if you like R&B music.
Food and drinks:
We had heard that the Oriental restaurant at Sunrise was very good - but good luck if you can get in. We tried to eat at Sunrise but the queues were too long. The longest we had to wait for tables in Nicuz was 30 minutes for the a la carte restaurants. Generally, the food and bar service was good. You can eat 24 hours a day. Also, there is only one bar in Nizuc which is the lobby bar (can get very busy). It would be nice if there was an outside bar - they have one like that at Sunrise.
Overall, we had a good vacation but I am in no hurry to go back
"We loved it and would go back in a flash."
Stan&Mel on Feb 1, 2006 >
1 contribution(s) Canada
Visited on: Feb, 2006 | Leisure | With Spouse/Partner
72 people found this review helpful
We had an awesome week. It was exceptionally slow at the hotel. The Nizuc side is lovely - we had a fabulous ocean front room. There is definitely sign of hurricane damage - the rooms have been repaired but rather quickly. Lots of paint slops and hasty grouting around tiles etc. But, nothing too bad. The beach itself is ok - still a bit dirty - they are really trying to fix it up. The water is not swimmable - far too much seaweed and debris. We did see lots of people using jet skis and kayaks etc. Not too many brave enough to swim. The pool is great. Lots of swim up bars and plenty of loungers - even some great ones in the pool with great little shower heads beside them - so you can cool off. Staff are amazing - can't do enough for you. No waits at bars or restaurants. Great sushi bar, smoothie bar, crepe bar. Mexican food is all great - Oriental not so great - Italian was good and the Brazilian restaurant was very good.You certainly won't go hungry. We went primarily to golf and it was top notch. There are 3 nine hole courses and they try to make sure you get to play them all. Club house is beautiful. They store your clubs free, clean them, change your cleats etc. Excellent service. Cart service is very regular with beer, soft drinks, sandwiches and chips. We saw a lot of alligators, lizards, lots of different birds and some funny little mutant racoon type critters. Shuttle service directly from door of hotel to the starters box. It was superb. We met a lot of people who have been before and they were all stunned at how quiet it was - we heard lots of comments about it being a bit of a circus during busy periods. So, I imagine our good fortune was the result of people not coming down yet because they're not sure of the condition post-hurricane and the fact that a lot of rooms were no open yet. We loved it and would go back in a flash.
"We are considering on a return visit."
Chuck_Minnesota on Mar 1, 2006 >
1 contribution(s) United States of America
Visited on: Mar, 2006 | Leisure | With Spouse/Partner
63 people found this review helpful
We just got back from the Moon Palace on Sat. the 17th after a great week at the Moon Palace (Nizuc side). The check-in was terrible. We were using a gift certificate from a friend who has a RCI timeshare. Before we left, we were told that we had a 2 bed (double) room. When we checked in they asked for the all-inclusive fee, and gave us the wrist bands. We then had to come back at 3 to get our room. This is were the problems started. They advised us that they had a room with a king size bed. This is not a good thing for 3 adults. After telling them to give us something different, they said that is all that they had. I asked them to send us to the PlayaCar or Aventrua Palace. They came bask and said that they had a room at the Aventrua, but we would need to pay for the transportation. They soon came up with a solution. They showed us a King size room, and a one with the double beds. They would but a rollaway bed in their, but with the Jacuzzi you could barely move. This room was far away from everything, so we looked at the room with 2 double beds. This room did not have the Jacuzzi, but that was ok with us. It had a ocean view, and close to lobby. We took this one. (I think it helped that I let them know that I was calling the RCI home office.) So if you are using a exchange from RCI get everything in writing.
The rest of the week was awesome. I have stayed at a few all-inclusive, but this place was above my expectations. The Sunrise side is huge compared to the Nizuc side. We spent most of our time during the day at the sunrise pool side.
Food was great, after spending most of our vacations in Punta Cana, this was a treat. Never a worry about getting sick. Very good selection of top shelf liquor, but only Dos Equies (XX) beer.
The beach was getting back to shape, and the Nizuc side it was all cleaned up. The ocean floor was very rough on the feet, would suggest water shoes. I knew before going down not to expect a great beach.
We are considering on a return visit next Feb.
"We can’t wait to go back to the Moon Palace!"
Debbie_Canada on Apr 1, 2006 >
1 contribution(s) Canada
Visited on: Apr, 2006 | Leisure | Family and Kids
68 people found this review helpful
My husband, sister, brother-in-law and I just returned from one week of paradise at the Moon Palace. We traveled between April 2nd and April 9th from Toronto. We arrived and were treated like VIPs from the very start. I had requested a king size room close to my sister, 3rd floor, oceanview and on the Sunrise side. We didn’t get our choice on day 1 but were switched on day 2 and got all we requested except the Sunrise side – Rebecca at the front desk was a delight to work with). As it turned out we were more than pleased we ended up on the Nizuc side because it was so busy and crowded on the Sunrise (we spent a day over there using the pools and restaurants). Our view was spectacular and our room was lovely. Our only experience prior to this had been in Punta Cana, Dominican so we were astounded by the food at this resort, the variety and quality was excellent, not a twinge of stomach upset the entire week. The service was incomparable, these people cannot do enough for you…every time you say thank you to them for something you get a very sincere ‘Its my pleasure’ in return. Although there are some indications that Hurricane Wilma passed through, they are minor; paint drips and some missing grout are certainly not showstoppers for me. There is work going on throughout the resort to restore it to its former glory, ponds being rebuilt etc but the workers are pleasant and the work is performed quietly. The pools are beautiful and extremely well maintained, always a lounge chair to be had although perhaps not enough shade here. However, we had no trouble finding shade at the beach, which was a few short steps to the pools, grill restaurant, beach bar etc. There are servers coming around constantly to refresh your drink, tipping them a couple of dollars now and then is welcomed and they will not let you go thirsty. The beach is nice up to the shoreline. They do have a problem with seaweed here and in the water. There were only a few people in the ocean. This may be a disappointment to those who like to swim in the ocean, I am one of those but the rest of their facility more than made up for this one issue. Top shelf liquor is available…try the Mayan coffee in the Mexican A la Carte on the Nizuc side.it was fabulous! Communicating was not an issue; everyone spoke English very well (except the maids who understand very little). We went on two excursions, Captain Hook (a Pirates of the Caribbean type dinner and show on a ship)…I was disappointed with this as they crammed so many people on here it was extremely difficult to maneuver…tiny, tiny stools to sit on. The meal was passable. The second was to Xel Ha (pronounced chel ha)…fantastic snorkeling, food and drinks all included…we thoroughly enjoyed it although it was a long drive to and from. We can’t wait to go back to the Moon Palace!
Colin_UK on Jun 1, 2006 >
1 contribution(s) United Kingdom
Visited on: Jun, 2006 | Leisure | With Spouse/Partner
280 people found this review helpful
we have just returned home after 1week at the moon palace and 1week at the aventura spa and both were fabulous if i was to pick the best the moon palace would just shade it from the moment you arrive till the moment you leave everything is great/ the staff/accomadation/facilities and without exception the food was out of this world.we will definately be returning
Elizabeth_MoonPalace on Nov 1, 2006 >
1 contribution(s) Canada
Visited on: Nov, 2006 | Leisure | With Spouse/Partner
281 people found this review helpful
Our one week vacation (10/21 – 10/28) at Moon Palace was wonderful. Food, service, rooms, staff, pool, spa – all of it was wonderful.
"The best golf course in Mexico (bar none)."
Paul_Mississauga on Dec 1, 2006 >
1 contribution(s) Canada
Visited on: Dec, 2006 | Leisure | With Group
326 people found this review helpful
Just returned from the fabulous Moon Place Resort in Cancun Mexico.
We were part of an 18 member Golf Group. Played golf every day at what our team considers the best golf course in Mexico (bar none).
Three 9 hole courses, Dunes, Jungle, & Lakes. Four (4) sets of tees ranging from a rating of 75.6 and slope of 139 for Black tees to 71.1/129 for White tees. We played from the Whites all 7 days, they mix up the various nine's so you can enjoy the entire golf course. It is a Jack Nicklaus design, somewhat difficult. "Jungle" (nine) yardage 3,600 yards at tips to 3,100 for whites, Lakes 3,400 down to 3200, and Dunes 3,600 down to 3,150 for white tees. I am an 18 handicap and shot in the mid 90's each day. Not a great course for beginners, but definitely a great challenge for mid to low handicap. The service at the Golf Course is 2nd to none. The BEST I have ever experienced in the Caribbean. The staff at check-in (Laura) outstanding, very quick even for 18 guys every day, they store your clubs & shoes for free, clean them every day, give you a fresh ice towel at the end of the round to help you cool down after your game. Driving range, practice area, yardage books, tees, markers, towels all supplied and very good. The staff on the golf course with beverage & food carts cannot do enough to make your golf game enjoyable, plenty of selection of food & drinks, alcohol & non, bottled water, etc (all free) and if you want something from the restaurant they will be only too kind to take your order, go and get it and deliver it right too your cart one or two holes down the line. We asked for toasted bagels with smoke salmon, cream cheese, lettuce & tomato every morning from the golf course breakfast menu (very decadent) and the cart girls were only to happy to go and get the order, deliver it hot in packages with a big smile on their face. Every person you encounter at Moon Palace (golf course & hotel) always answer your thank-you with "It is my pleasure to serve you sir" without exception over 7 days in every bar, restaurant, including room maids, everyone you meet has this response. I have never seen better service and have stayed at 5*+ rated hotels throughout the Caribbean over the past 10 years and this is without doubt the BEST.
NOTE: If you are going for the Golf, book a golf package, we were told stand-alone golf cost $250.00 US$ per day. Incidentally if you were to play one day only you would find this price very reasonable for the class & style of golf course you will experience. Rental clubs appear to be Muzzuno. (Personal preference for 18 holes was the Dunes & Lakes combo).
We stayed in the Nizuc, visited the Sunrise several times, both are equally GREAT.
Once again I will state the best in Mexico, and perhaps throughout the Caribbean. Almost every room has an "Ocean View" and not one where you need to stand on the roof of your unit or lean out the window to see the ocean, every room has an ocean view. Room come with King or two Queen's and you can add a full size double (portable) bed too your room if you have a child or extra person. Each room appears to have a very LARGE Jacuzzi tub on the window side of the room facing the ocean, great for couples and honey-mooners. Not much use to an 18 person golf group of men rooming two to a room. Caution some of the rooms come only with a King bed, especially the rooms in the main building, if you want your own bed, request a room in one of the other buildings. Rooms are very clean, made up every day with fresh towels and linen, maids leave the normal towel animals every day, they get better & more complex as the week wears on. We took some small items for children from our local dollar store (crayons, colour books, marbles, etc.) to leave in the room for the maids, plus $2.00 US each day, and our room was always made up and spectacular. Again I repeat, their everyday response was "It is my pleasure to serve you sir"…………………….. Water, beer, pop, and a 3 bottle liquor bar in every room, stocked fresh every day, it you need more of one (beer vs pop), they were only to happy to accommodate your request.
The BEST…………….do you get the idea that I love this resort???? My wife & I have been on 3 cruises, this resort is like being on a cruise, only on dry land. You can eat 24 hours a day, plenty of choices, look at their web-site. Early every morning before 6:30 AM there is a full continental breakfast (coffee, tea, cakes, & fruit) available in the lobby bar, self serve. Plenty of selection for Lunch around the pool, in the main lobby, etc. Dinner choices equally plentiful, anything and everything you may want. Incidentally our Golf Group had lunch every day after our golf game at the Golf Course (which is also the location of the SPA) This in our opinion was the best location for Lunch in the resort, fresh made meat & fish dishes cooked to your order from a buffet style setting, not very busy, and again excellent service. The Golf Club/Spa doubles as an a-la-cart restaurant at night, line-ups are a bit of a problem (you cannot reserve) however quality & service & selection well worth the wait. This is the same at the a-la-cart restaurants at the Sunrise & Nizuc Hotels, you have full access to all……….This is the first vacation south in a long long time that I have not come home with some form of slight stomach up-set (if you know what I mean) after a week of fun & sun. Got home to the cold weather here in Canada in full health with no after affects. I do not think you will be disappointed with the food selection at this 5*++++++ Resort.
This is the 2nd time our Golf Group has been at this resort, once before the Hurricane (which we are told almost wiped the Moon Palace off the face of the earth) and now once after. It has only improved, post hurricane. Staff, rooms, pools, food, restaurants, & golf course the BEST. The only negative we could find, and we had to search was the ocean water, a little dirty and not very inviting to swim in. The Beach on the other hand is great, fast efficient service from your "It is my pleasure to serve you" waiter with plenty of cots, and shade (straw) huts. There is a tractor with a beach groomer going up and down the beach constantly cleaning up seaweed that might wash ashore.
We would recommend this resort without hesitation and will return ourselves many, many times. Hope to see you there.
"We all (8 of us) recommend Moon Palace!"
Posted by: Tara
on Mar 1, 2007 >
2 contribution(s) United States of America
Visited on: Mar, 2007 | Leisure | With Group
269 people found this review helpful
Hi, just recently found your site and wanted to contribute a review on one of my favorite places!
We spent New Years at Moon Palace Sunrise Side Dec 27-Jan3. I hope this information helps you in deciding where to stay! We all (8 of us) recommend Moon Palace!
I am 25, my boyfriend 27. We traveled with 3 other couples ranging from 25-35. I am a corporate event planner and travel extensively for work and try and vacation as much as our pocket books allow us! I've been all over the US, London, Spain, Cayman Islands, Hawaii, and numerous places in Mexico - Acapulco, Cancun, Puerto Vallarta. Being that I plan corporate events I am accustom to high end resorts and all that goes with it.
We were the first in our group to arrive. We didn't have any trouble getting from the airport to the resort and were actually surprised how short the drive was - 15 minutes in a cab. We were greeted by numerous friendly staff, given a glass of champagne, and a flower for me. We expected to wait for our room as we arrived at 10 am, but were told we were upgraded to the golf villas and our room was ready! Nice way to start a vacation! Also the lobby is a sight in itself. Very beautiful.
We were on the Sunrise side of the resort. We stayed in Villa #1 by the golf course. Room 101. It was amazing! Large, double vanity bathroom, separate shower/toilet area, sunken in seating area, lazy boy type jacuzzi for two, huge patio, comfortable furnishings (especially comfortable bed, which surprised us being we were in Mexico) very clean and very well stocked. Biosilk hair products in a hotel?! Great! The mini bar was stocked with Dos Equis, and the liquor dispensers could be changed at your request. Another bonus was that you could room service bottles of wine, more beer, etc. Our room was always clean and always welcoming. We didn't have any bugs in our room at all! We saw lizards on the patio, but as much is to be expected and enjoyed.
The food is amazing. I eat hotel buffets all the time when traveling for work. Thus I am not a big buffet fan. This was an exception. The buffet food was really good. Lots of selections. The restaurant by the pool was our favorite for lunch. You could get pretty much anything grilled - fish, steak, chicken, burgers. (but be sure your meat is thoroughly cooked as my boyfriend started eating a piece of chicken that was still raw in the middle) And the pizza there was my all time favorite for lunch! Our best experience cam from the Asian place out by the golf course. We did wait 2 hours, but it was worth it! Amazing service and even more amazing food - the six of us tried literally the entire menu and everything on it was great! Only thing we really didn't enjoy was the Italian place by the golf resort. Again a long wait and the food was junk. Tasted like something that came out of a can - ie spaghettios.
We cannot say enough about how great the staff were. All of them! We saw many of the same people every day, and each and everyone had a smile on their face and an Hola! to send your way. They all speak English very well - which helped my boyfriend very much (he just learned that cerveza was beer on this trip :)!) Also, they seem very amused if you tried your Spanish on them. Even though all tips were included, we gave out many tips. The staff work so hard and are so nice that they deserve tips. Plus once you tip them they remember you and your service gets even better! We gave our server at the Asian place (by the golf course) $50 for 6 people and he was beyond happy!
The pool is one of the best parts of the resort. We hardly went to the beach at all. Although the pool is a little cold at first, you get used to it and never want to get out! Only negative, is there are tons of kids. If you're trying to take a nap by the pool you will wake up to the kids splashing and playing. Also, get out there early and reserve your spots. The prime spots fill up early! We found "prime real estate", as we called it, right by the pool bar, large enough to fit 8 and only 8! But we did get out at 6 to reserve that spot every day. Also some hawks, aka people, will steal your spot if you don't throw down a magazine or something of that sort.
So so. The swing bar out by the pool was really great except that it closed at 10pm. Only thing open after 10pm is the lobby bar and the disco. We did go to the disco once, but were surrounded by teenagers doing their thing. Needless to say we didn't go back. We found the lobby bar enjoyable, but overall we spend a lot of our nights on our large pattio playing cards and room servicing liquor. Hint: Room service for liquor ends at 10PM so get your orders in during the day.
We were surprised to find out that many tours were included in our stay. We wanted to take advantage of them but found out they were booked up until or arrival day. Had I know about the tours prior to arrival I would have booked them.
We had a great time! We never left the resort we loved it so much! We will definitely go back, and are even looking into other Palace resorts and timeshares.
If you'd like more information on our trip or have questions please feel free to contact me at email@example.com
"It's luxurious and spectacular."
Lynn_Maryland on Nov 1, 2007 >
1 contribution(s) United States of America
Visited on: Nov, 2007 | Leisure | With Spouse/Partner
276 people found this review helpful
My husband and I have been to Moon Palace 7 times -- starting as a couple, before we had kids -- to now when our two boys are both old enough to enjoy the kids club. Obviously we like it. We keep returning. It's not small and quaint, but it's luxurious and spectacular at a reasonable price.
The room size is reasonable -- not huge but comfortable. The bathrooms and showers especially are incredible. We've stayed in different spots at surise and nizuc and we always have a view. Rooms are always clean and staff is willing to move you if the room isn't a good fit for your needs.
The quality of different restaurants changes from year to year. The buffet restaurant at nizuc always has good seafood. The asian restaurants are pretty much always good. The dining room waits at the golf club are usually long. And on our latest trip, the new restaurant at the soon to open (in Feb?) Moon Grand was really great.
Tip the bartenders modestly and they don't forget -- they take amazing care of you. Don't tip them and they still serve you pretty well. Moon has great bars and bartenders. Only exception is the lobby bar at sunrise which gets really busy at night and is pretty consistently slow. Ask a bartender to recommend a drink and they'll wow you with suggestions. And don't be shy about requesting the top shelf...you have to ask, but no one minds.
Beach is mediocre but really quiet and peaceful -- if you want to read a book or take a nap – you can usually find a quiet bit of beach. Pools are all great but not quiet or peaceful. The new one at Grand was terrific because it was undiscovered. Other pools are great, but they can get pretty crowded. Also the water gets like bathwater in the summer and chilly in the winter. But that's really getting picky. The sprawling pools of both the sunrise and nizuc resorts with their hot tubs, bridges, swim up bars and islands are absolutely spectacular.
The grounds are really gorgeous – picturesque -- a joy to walk around and an inspiring reason to take a morning walk or jog.
Our boys love the kids club and the mini golf. They've extended the hours of the mini golf into the evening which makes it much more fun when it's just too hot to play in the summer. They need a bar out by the mini golf course though. Bring your own drinks. And they've made the kids pool on the sunrise side into a kind of water park with slides and fountains that look like fun. The kids club is decent – the kids preferred watching an evening movie in the kids club to having dinner with us…which made everyone happy.
Overall, it comes highly recommended. We've been to Moon 7 times in 10 years. We've tried a couple other resorts -- but in each case, the alternatives cost more and weren't nearly as enjoyable for us. Moon offers so many alternatives for a family with kids, we just haven't been able to do better. A note though -- they hit hard with the time share/membership business. We've sat in on their sales pitch a couple times, but they want a huge membership fee ($20K maybe) and then the special members' prices are about the same as we pay if we book through the palace resorts website or a reseller (without the $20,000 fee). It's an agonizing used car sales kinda pitch worth avoiding, but if you can stand it, they do come through with pretty good gifts for sitting through the presentation.