Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso 77710 , Mexico
"Do not recommend"
Posted by: Suzan on Nov 20, 2016
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Iberostar Paraiso Del Mar is perfect for everyone. This five-star all-inclusive oozes of 'a day at the beach' ambiance.
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"Do not recommend"
Suzan on Nov 20, 2016 >
1 contribution(s) United States of America
Visited on: Oct, 2016 | Leisure | With Spouse/Partner
37 people found this review helpful
My husband and I were there October 23-28, 2016. We arrived late because of an airline delay and were looking forward to our four days there. We awoke to no running water in our room, that means no toilet, sink or shower. We went to the desk to ask, but were told they knew and many people were upset. We had a nice day at the beach, came back to a trickle in the shower, but could at least use the toilet. Next morning, same thing. We used bottled water to brush our teeth and wash our faces. Again went to the desk. Not once did we feel like they took us seriously. Apparently they had water pipe issues. No one from the hotel let us know or move us to a new room. For the entire stay we were without running water when you need it the most. We filled the trash bucket with water so we could use the toilet at night and in the mornings. We essentially paid for an expensive camping trip. A response to my email told us they had unexpected issues and we should understand. We have requested a refund but got an offer to upgrade to a better room on our next visit. There will be no next visit!!!
Sunday October 23,2016.
It is the resorts responsibility to correct this. To expect us to go days without water is ludicrous.
"wonderful family vacation it was"
prudent on Nov 9, 2014 >
1 contribution(s) Canada
Visited on: Sep, 2014 | Leisure | Family and Kids
199 people found this review helpful
It was a wonderful family vacation at this beautiful resort, we had lots of fun and Iím glad that I made the decision of choosing here as our vacation spot, we have no regrets whatsoever. The honest truth is that we had a great time here and we are recommending it to other families who are considering here as their vacation spot, you will love it. We though the buffet was surprisingly good considering the numerous selections they had. The other restaurants were great and I and my family loved it all. We enjoyed the Japanese and Mexican restaurants more than others. The location of the hotel is nice and the great thing about here is the fact that there is this big shopping centre located in the complex; here you could whatever it is you needed. We had the ocean view room which in my opinion was a bit more expensive than the usual one because it was hard to see the ocean from some of the rooms. The property had wildlife roaming around it such as flamingo but it was great at least it was a nuisance. The pool in this resort was nice and of course clean because my family was bothered about the health precautions of sharing pools with other people but surprisingly, that wasnít even a problem. The beach was also nice with plenty of chairs available, a beautiful blue sea and soft sands. It is a nice place and we would return.