Constituyentes No. 1, Playa del Carmen 77500, Mexico
"calm and relaxing"
Posted by: singer on Oct 16, 2014
see all reviews
The picturesque Gran Porto Real Resort & SPA is on a beautiful, protected stretch of swim-friendly beach right in the heart of Playa del Carmen, mere steps from Fifth Avenueís shops, clubs and restaurants.
Share your experiences with others. Don't forget to send your review to Debbie by using an easy form.
"calm and relaxing"
singer on Oct 16, 2014 >
1 contribution(s) Canada
Visited on: Jul, 2014 | Leisure | With Spouse/Partner
190 people found this review helpful
So I and my wife visited this resort for our yearly holiday after a very busy year at work, we took a break to go enjoy ourselves and ended up in this wonderful and beautiful hotel. We had a good deal for the price we got during the time of our stay, itís not so expensive for such a standardized hotel with maximum customer service. The atmosphere of this resort was very relaxing, it is a place you go to if you have been having a very noisy or busy or crowded time, itís very relaxing and comforting. For a hotel in a Caribbean country especially Mexico, we didnít expect such high service from them so I guess we were surprised beyond recognition. Whatever problem we had or whatever we requested from them, it was handled almost immediately or you will be told that it is not available at the moment but as soon as it is, you will get and it was exactly so. The location is perfect, it is central and easy to locate. The resort is very clean and looks very well maintained, the hotel management made sure that the staff was at their 100%game and gave customers their best. The buffet was great as well as the a la caret restaurants, I especially enjoyed the Mexican restaurant, it was a delight. The staff their knew our to smile and present your dish professionally, it was a trip that was well worth and we are coming back for Christmas.
"Location location and location"
Posted by: Wayne
on Oct 15, 2011 >
2 contribution(s) Canada
Visited on: Sep, 2011 | Business | Solo
370 people found this review helpful
I stayed at this hotel, while on business in Playa del Carmen. I am a travel agent, so I wanted a central hotel, while looking at other hotels. I picked the perfect hotel. It is right on the beach and 1 block away from 5th Avenue. The staff were excellent as well as the rooms. They even have 3 tiered bunk beds for families of 5. The food was excellent and the location was to die for. The only reason I give this a 4.5 instead of a 5 is that the mother hotel, The Royal, is right next door. That is a true five star hotel. This is my home base now when I travel to Playa on business, but also my family hotel when we all go to the Mayan.
Met with a welcome cocktail, and quickly processed.
Were very comfortable with all amenities except a bath tub.
Restaurants and Bars:
2 ala carte's as well as sushi and buffet restaurant, as well as 24 all inclusive and beach restaurant.
Beach was very clean, but some sandbags due to erosion. Still beautiful beach. Pools always kept clean, and the grounds impeccable.
Activities on and off the Resort/Hotel:
Entertainment team was fantastic, Loved the walks down 5th Avenue at night.