Address - Carretera Costera Sur Km 12.9 | (formerly Reef Club Cozumel), Cozumel 77600, Mexico
Location - Beach
Distance to airport - few minutes
Reviews posted on this page - 2 review(s)
Description: Wyndham Cozumel Resort & Spa in Cozumel Mexico, all inclusive resort, is best known for its friendly service, genuine hospitality, comfortable environment and excellent variety.
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peter >
1 contribution(s) United States of America
Jun, 2010 | Leisure | Solo
3 people found this review helpful
I went to this resort right after being seperated and went with the purpose of diving and putting my past behind me. It was a great place with a dive shop and dock right on property . The drinks were always cold and the food hot and good. what else could someone ask for while on vacation. Staff were accommadating and the rooms were nice(not amazing ,but not just clean)
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Wyndham big Mistake
Wyndham Cozumel Resort & Spa (formerly Reef Club)
User Rating:
Shannon >
2 contribution(s) United States of America
Jun, 2010 | Leisure | Family
2 people found this review helpful
We purchased a 'vacation club' in 2003 and traveled to Cozumel almost every year and enjoyed our stay here UNTIL we arrived this year with our son (8 years old) and are told we are limited access to the resort bc the hotel has gone 'ALL ADULT'!!!!! We were NOT notified of these changes and were told 'sorry' upon our arrival & that we could leave our kid in 'kids club' in order to enjoy the 'all adult' area of the resort. Yeah right, who is going to leave their kid in a foreign country with complete strangers for hours on end to enjoy other areas of the resort!!??? We were limited to less that half of the resort and there were big signs posting 'No one Under 18 Beyond this point'...needless to say we caught a cab to find another resort to spend the week!!! We lost our maintenance fees and are currently trying to receive our all inclusive money back...we didn't stay/eat/drink there so it's only fair for a refund, right? Waiting for my apology that has yet to come!!!
It's not Mexico's fault that some owners at a resort are scumbags with no customer service skills!!! We love Cozumel...Wyndham Reef Club not so much! I believe Wyndham has made a big mistake in going All Adult!!!! And we will never stay there again as long as it's all adult!
Your Arrival
No customer service skills whatsoever!!
Restaurants and Bars
Restaurants and Bars in the 'family' area close and you will not have access to drinks or food after dinner time...where the all adult area is open later in the evenings. No late night snacks or drinks by the pool!!
Other Comments
Wanted to leave a ZERO flower rating but required something which explains my ONE flower rating.
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