Blvd. Kukulcan, Km 5.5, Lote 6-C, Cancun 77500, Mexico
The warm and charming Riu Caribe offers a relaxed ambiance along with its All Inclusive features and an exceptional level of service.
Share your experiences with others. Don't forget to send your review to Debbie by using an easy form.
"We had an awesome vacation."
Valerie&Linda on Feb 1, 2006 >
1 contribution(s) Canada
Visited on: Feb, 2006 | Leisure | With Spouse/Partner
128 people found this review helpful
Two single women, age 41 and 36, stayed for one week at the Riu Caribe. We had an awesome vacation.
We were very impressed with the hotel. I've been to other all inclusives but this was the first time staying at a 5-star. You can definitely see the difference. The hotel lobby is beautiful - lots of marble and vegetation. The rooms are beautiful and very clean. The hotel staff couldn't do enough for us. The only thing you should know is the shower taps are backwards. I was upset at first because we didn't have any hot water and when I asked around to other guests, they said to put the dial to "C" and you got the hot water. I tried that, and sure enough..it worked.
We were fortunate to have a very nice beach in front of our hotel. I did not realize that many resorts in Cancun no longer have a beach because of the hurricane last Fall. I was in Cancun 4 years ago and you could walk on the beach for miles. Unfortunately, this is not true any longer. The beach ended on either side of our resort which was disappointing at first, but later we realized we were lucky to have the beach that we did.
The pool is huge and very clean. It was very cold though so we never did use it. Spent most of our time at the beach. The jacuzzi is actually heated, so that was a pleasant surprise. There was no problem getting lounge chairs on the beach or the pool area.
We enjoyed the food. You do get tired of the buffet restaurant after awhile, but I think spending a week anywhere, you would get tired of the food. It was plentiful and always a good selection. The sports bar is open 24 hours for snacks & drinks. The pizzeria by the pool made good pizza. We ate at two of the speciality resaturants, the Asian (it was okay) and the Mexicana (liked it better). There was no problem getting reservations at the restaurants, you can only make them that morning and you don't have to show up at 7:00 am to do it.
The animation team was awesome. There was always something to do if you wanted to. The nightly entertainment was very good. It wasn't as cheesy as other shows I've seen at other resorts. They brought in outside entertainment on a few nights. They also had lounge singers every night in the lobby bar which was usually packed after the nightly show.
We purchased a tour through our Sunquest agent at the hotel. We did the Tulum/Xel-ha day trip. It was awesome and well worth the $112 U.S. we paid. We spent 4 hours in Xel-ha..excellent for snorkelling..especially for a first timer, because you are in a lagoon and there was some very shallow spots, tons of fish to see, a cool cave that you snorkel through. You then spend 2 hrs in Tulum. I've been to ChitzenItza before so you really can't compare, but Tulum is great for learning a bit of the history without having to commit a whole day to touring the ruins. I would highly recommend this day trip to anyone.
If we ever go back to Cancun, we would definitely stay at this resort again.
"It's absolutely beautiful!"
Kitty_PJ on Jan 1, 2006 >
1 contribution(s) Canada
Visited on: Jan, 2006 | Leisure | With Spouse/Partner
123 people found this review helpful
My husband and I (ages 35, 37, didn't take the kids) spent one week there February 7 - 14/05.
First of all, let me say the Riu Caribe is definitely a 5 star hotel. It's absolutely beautiful! We almost booked at Hotel Dos Playas, so imagine how lucky we felt when we drove by and saw the difference in the two resorts! This was our first trip to Cancun but our 3rd to Mexico (Puerto Vallarta and Mazatlan)
We flew out of Winnipeg, MB and the flight took 5 hours. Uneventful trip. We arrived at the Cancun airport and were immediately flocked by tour operators to "come see their hotel" On advice of friends, we knew that these were all timeshare deals.
We took the bus to our hotel. The hotel zone is just like it says. A strip of hotels. One by one, we dropped tourists off and realized as the drive went on, the resorts were getting nicer and nicer. The Riu Caribe is so gorgeous. We got in quite early and our room wasn't ready yet, but the front desk clerk gave us our wristbands and directed us outside to the beach restaurant where we ate lunch and soaked up paradise! (The weather all week was sunny, high 20's celcius)
Beautiful, large, overlooking the ocean. If I remember correctly, all the rooms overlook the ocean. Kingsize bed and huge balcony. We lucked out with a corner room!
Huge! Very clean. Even though the signs said to not reserve poolside loungers, by 8:00 they were all taken! People just get up early, throw a towel on a chair and then it's "reserved" But no big deal, there were plenty of chairs on the beach where we hung out anyway.
Beautiful white sand. Clean. The beach could be crowded but while we were touring all week, we saw all the resorts were the same. The water was clear, sometimes wavy but we could always swim. I don't usually like swimming in salt water, but found I loved it there!
Service and Food:
Both were excellent. We did tip a few times, but I don't think that affected the service. We noticed lots of people didn't. There were 3 large buffet restaraunts, one pizzeria, one ice cream parlour and two sit down restarauntsthat you had to make reservations for. We went there once only, since we were lazy to make reservations each morning. We found the food just as tasty at the buffets and then we could just eat when we wanted to. The drinks were good too. The bartenders are really friendly and make awesome cocktails. I drank margaritas and pina coladas all week long! My husband over did it on the fruit, tacos and guacamole and ended up with diarrhea. Obvious advice: take it easy on that stuff. Like they say, "everything in moderation" I'll take immodium with me next time around. You're also allowed to dine at the other nearby RIUs (the Riu Palace and Riu Cancun are a short bus ride, we toured them both, but didn't eat there, they were equally as nice though)
We did two. The first one was a ferry to Isle de Mujeres. This was great! The island is so quaint. Once there we found a cab driver to take us around. Can't remember the cost now, but it was a good deal I seem to recall. The whole island takes one hour to drive. We stopped at a turtle farm, then a gorgeous beach and lastly shopping in a quaint little village. Afterwards, we snorkelled near our ferry. Great corral reef there. The second tour was Xcaret. We shopped around all week talking to different time share guys. Finally got a guy to take us for free if we went to "his resort" for free breakfast and a presentation. We booked for 90 minutes. Off we went the next morning and listened to the sales pitch. After saying no to the first guy, then the second guy, then the 3rd guy and finally the last guy, we were out of there within 2 hours. I finally had to get quite firm to get out of there. My husband was embarrased by how rude I became. But I think you have to with these people. (In their defense, there is a law in Mexico that prohits the time share people to talk to the same people twice in 5 years. So it increases their urgency to make the deal, five years is a long time) It amazes me how low the price was by the end! Ha! Anyway, we got our free tour, so we were happy! The only thing I'd do differently about Xcaret is go earlier in the morning. We had a choice of 8:00 or 10:00 and we went at 10:00, definitely should have gone at 8:00! There's soooo much to do there! I thought I'd swim with the dolphins, but after watching how short it was and the for expense of it, we chose to do more snorkelling which is something we fell in love with at Isle de Mujeres. This time it was off a boat, which was neat! We also swam the underground rivers (a must do!). In the evening, there's a beautiful Mexican show. I took tons of pictures which none turned out since it was too dark. I'd love to return there and spend more time. There's so much we didn't even get to see ... My advice is to definitely not book your tours right away, shop around and don't pay the prive at the hotel, you'll get a better deal as you go shopping! We thought about Chichen Itza, we heard it's fabulous, but we've seen so many Mayan Ruins before, we didn't feel like a whole day away from the beach. But if you're a history buff and haven't done this sort of thing before, we heard it's a must see!
Loved the shopping. I found out it's pretty easy to barter. Just say "I'm not sure...I'm just looking...I'll come back" and the sales people make all the deals for you. You don't have to say a word! Fun! Some people don't like the pushiness of the sales people. I don't mind, they're all friendly and some are very funny! We got some great jewellery and sourvenir type stuff for the kids. We weren't serious shoppers or anything though.
Well this is turning into a novel, but I wanted to make sure there was a review on this beautiful resort. We'll definitely go back!
"It was one of the most wonderful holidays we all have ever had."
Agnes_Donna_Elisha on Jan 1, 2005 >
1 contribution(s) Canada
Visited on: Jan, 2005
126 people found this review helpful
My two girl friends and I recently visited the RIU Caribe. We range in age from 23-31. It was a last minute vacation booked through Air Canada Vacations.
It was one of the most wonderful holidays we all have ever had.
We had arrived a week after a topical storm. The mornings were sunny. Not too hot, just right. It rained in the evenings
Check-in and Rooms:
It was a short bus ride to the hotel - 20 mins. Upon arriving at the hotel at about 12:00pm check-in was quick and we were taken up to our beautiful room. It had an excellent view of the pool and beach. The three of us shared a room and was fittingly given room 341. The room was clean, comfortable, bright and beautiful. The only compliant we have is one day we did notice ants. The front desk took care of it immediately. The bar was restocked every day. The towel art was beautiful. On a few occasions we were even greeted with champagne, fruits and cheeses. Thank you Miguel and Freddy.
The hotel also had a great Gym.
Our first stop that day was the pool bar. All women were greeted with roses. The bar staff was amazing. The were fun, friendly and full of personality. We must have been served every drink available. The guests at the resort also seemed to be extremely friendly. We never had to wait for anything.
Room service was available once a day - pretty good.
Breakfast - good, lots of variety
Lunch was fine - just okay, but not bad
Dinner buffet - just okay - lots of variety
The restaurants - good - make sure you book these before 10:30 am.
During the day - the pool seemed to be the happening place. There was always something going on. If you wanted excitement if was near the bar side. The other side was quite, for those who wanted to relax.
The beach, was always clean and serviced by a waiter. There was some seaweed but not much. The sand was white and fine. There were also lots of chairs and shade available.
At night - there was a show, we only made it to one. Every night we also had the option of going to a local night club. The cost ranged any where from $15-$35 a club US. The cover includes open bar. As we only wanted to dance we opted for entrance only. I would suggest visiting Coco Bongo.
All around this was a beautiful resort and we would all go back in a second. I would suggest going for two weeks as there is lots to do and see in Mexico.
"A true 5 star."
RuiCaribevisitor on Jan 1, 2005 >
1 contribution(s) Canada
Visited on: Jan, 2005 | Leisure | With Spouse/Partner
130 people found this review helpful
The Riu Caribe is an excellent resort, a true 5 star. The entertainment is first rate. The food is excellent.The staff is great and the beach is really nice. I would rate this place as a 9.5 out of 10. The only big complaint is that we couldn't stay another week.
"This is an excellent resort...depending how much you paid!!!"
Jean-Pierre on Sep 1, 2004 >
2 contribution(s) Canada
Visited on: Sep, 2004 | Leisure | Family and Kids
135 people found this review helpful
My family and I stayed at the Riu Caribe for 2 weeks at the end of June. Here are some of our thoughts about this resort:
First, this is an excellent resort...depending how much you paid!!! It is not at the Riu standard ...yet!!! So, if you are paying the same price, or there is a small difference with the Riu Cancun, or even more with the Palace Cancun, take one of the later! This is not to say the Caribe is a bad deal. It is an average 4 stars (not bad), but it is NOT a 5 stars as advertised in some brochures! With some renovation, the resort is a bit used up, and minor improvement, it could become a 5 stars. Contrary to what was written in some reviews, I think the food was good, but not great! Many items repeated themselves, but we never doubted their freshness. As for drinks, I am no expert, and god knows there were many of them at this resort (see my comments about the guests), but they seemed good and varied. We had a 6th floor deluxe room (their standard room). My personal choice would be that floor and up. The central part is preferable (rooms in the 30-40-50-60's). However, some rooms at both ends are quite good (watch it, some are far less attractive)! We had 2 dbl beds, more comfortable because they added some kind of cushion foam over the mattress (a frequent complaint seen on the reviews).
The pool was very nice. Well located and of a pretty good size (with a kiddy pool area not too far from the kids club). It as an unusual deep of 1'2'' at the edge (for approximately 4-5 feet's) and 4'3'' for the rest. This arrangement as his advantages (i.e. Chairs in the water), but it can be dangerous too!! The bathroom is average. The tub is pretty deep but they have supplied the rooms with a moving steep. Some parts of the tub and the ceiling showed some fungal invasion but nothing to be over concerned with. The rooms had a minifridge filled, if you were lucky, every day with pops, water and beer (Corona). Furthermore there was some kind of shorter dispenser of 4 kinds of booze.
This last item brings me to the most negative aspect of this resort ...the drinking (or the most positive for certain!). Probably because of the very liberal access to booze or/and the tolerance to 'hooligan' type of behavior, the resort has a serious image problem when compared to other Riu properties. Alcohol consummation was not limited, unfortunately, to adult! Under 18, you were, supposedly, be wearing a red bracelet to limit your access to alcohol. Many teens wearied the adult (beige) bracelet and some used it! Young adults consumed large amount of alcohol, which created a very ''delinquent'' atmosphere were rules and respect for other wasn't that important. Mid-night awakening because of loud noise was, unfortunately, too frequent. This is particularly disappointing when you read and see the installation they have for kids (i.e. kids club, pool section), this resort should be more oriented to a family environment!
The beach doesn't have the big wave like on the other side of Cancun (i.e. Del Ray location), which again is a plus for kids! However, there is more seaweed, but the beach staff cleans it every day (or try to). The sand and water is typical of Cancun, white and clear. The beachfront is large enough for all, but the pool gets most of the attention, so there isn't a large crowd. If you intend to walk on the beach, bring shoes (or sandals). There are rocks and garbage in some area. N.B. one nice thing with dealing with the Riu resorts, is that an hour walk on the beach get you to the Riu Cancun & you are allowed to eat & swim (breakfast & lunch only. You can use your towel card there too). This is not valid for the Riu Palace (but the Palace guest can obsiously!). Avaibility of beach chair is not bad, but don't arrive past 11:00am! You get waiter service directly on the beach, which is getting scarce in all-inclusive. No one begs for tips, but they surely deserve one for working on these condition!
This brings me to the most positive aspect of this resort ...the service! This resort as received some conflicting reviews (depending on the individual), one that seems unanimous is service. This is especially true of all the workers, but at a much lesser degree with front desk (depends on your experience with them).
Last, watch for the exchange rate, especially Canadian. We have witness large difference between, not the banks which would been almost normal, but against other Riu resort in Cancun (Riu Cancun & Palace)!!! We felt was much better to bring our Canadian currency & exchange it for pesos at the local banks.
Would I return? Maybe depending at which price? We paid $1,678 each for 2 weeks, I would not paid more than that for it (at the actual situation). After talking with Riviera Maya visitor at the airport, I would probably pay a bit more for a hotel with less "partying habits"and a better beachfront!
"We were quite pleased with everything."
Marlene&Mike on Mar 1, 2004 >
1 contribution(s) Canada
Visited on: Mar, 2004 | Leisure | Family and Kids
136 people found this review helpful
My husband, and two kids and I returned March 12th from this resort, and we were quite pleased with everything. In every area, service, entertainment, cleanliness and hospitality. Nothing was outragiously 'fabulous', but there was a well balance of good qualities about the resort.
Check-in - we got in after a four hour flight from Montreal, and we had a six and eight year old just wanting to unwind in a hotel room, relax, whatever. Anyway, our room was'nt ready, we had to wait two hours for our room. This is definately one thing that a resort should be on the ball with. Get those cranky travellers, whose been lacking sleep and food , in their rooms as fast as possible!
Kid's club- My kid's were six and eight. My six year old enjoyed it, but my eight year old disliked it. Most of the kid's clubs we have been to in the past have been geared towards young kids, say four to six year olds, so don't be fooled by the 4-11year age range, because chances are, that is'nt the case. How can one or two workers keep the attention span of this broad age range without boring someone?....impossible. They only went two mornings. Advice, Don't plan a romantic walk on the beach, or a parasailing trip while they are gone to the club, cause chances are, your kids will get bored, and end up joining you!!!
Food-Good, clean, and no mystery meat!!! You tend to know what it is by looking, and not even reading the cards. Not alot of variety, but it was fine. Waiters and waitresses were at your service more in the evenings.
Entertainment- Great performers, the shows were fun and well choreographed. I thought that there could have been more variety of pool-side entertainment. The places I have been to in the past has had dance lessons, Karaoke, kayaking contests just to name a few. Here it was so predictable. They had volleyball, aerobics, and I think the list stops there....Oh , I forgot that fashion show. It was just like clock work. The animation crew were nice, but there was only one or two that would always say hi. Overall, they done their jobs well.
The staff in general were great, the food and entertainment were good. Maids cleaned the room well, and fridge was always stalked. The kids were bored after a few days, the wet and wild waterpark is nearby, but we could'nt move there for the rest of our trip.....Anyway, would we go back? Probably, maybe just the two of us next time........
"The Riu Caribe has some work to do."
Bruce&Margaret on Feb 1, 2004 >
1 contribution(s) Canada
Visited on: Feb, 2004 | Leisure | With Spouse/Partner
119 people found this review helpful
The S.O. & I have just returned from an eight day stay at the Riu Caribe via Air Canada Vacations, 02/08/04 – 02/16/04, and I would have to say we’re somewhat disappointed considering this is now a Riu chain hotel. It is not up to the standards of the other Riu properties we have stayed at. (Riu Jallisco, Riu Palace in Mexico and the Riu Bachata in the Dominican) Here are some of the reasons.
Check in is supposed to be at 3:00pm. We arrived at the hotel right at 2:45 and there was already quite a crowd at front desk. When my turn finally came, I was told that the room would not be available till 4:00 pm or later, but they took our information and issued us the all-inclusive wristbands and pointed us in the direction of the lobby bar. The staff seemed overworked and unable to cope with the sudden influx of guests. At all the other Riu hotels, most of the check in procedure were done on the bus to the resort, so all that was left was picking up the room & safe keys. At 4:00 I went back to check again, and was told there would be a further delay. After some conversation and a $20 gratuity, a room suddenly became available, eight floor and ocean view, no less. Exactly as I had requested, and was promised, in the email I sent to the hotel several weeks earlier.
I have never slept (or tried to sleep) on a harder bed in my life. Previous reviews are quite correct in this respect. The bed was as hard as the marble floor. Pillows were as flat as pancakes and offered no support to your head and neck. The bathroom featured a sunken tub, but the water pressure and temperature was so low at certain times of the day (5-7pm was the worst) that taking a bath or shower was quite an adventure. The soaps were more like soap chips and the shampoo packets barely held enough shampoo to wash your hair twice. On a positive note the air conditioning was extremely efficient, almost too much so, as it dropped the temperature of the room so quickly that it never really de-humidified the room, so it was cold and damp, instead of cool and dry. It was more like refrigeration than air conditioning. The S.O complained the first night we could have hung meat in the room.
The restaurants were really hit & miss here, both the buffet and the one ala carte (there are usually two ala cartes) but one was closed for renovations. I had some reservations about the food on the buffet as hot food is supposed to be hot and cold food cold, so I tried to confine my choices to food I saw being brought out fresh from the kitchen, or eating from one of the food preparation stations. The ala carte’s food was suspiciously like the buffet food by times, but the service in the restaurant was fine and the presentation of the plates excellent.
I found that the mixed drinks were prepared much stronger in the lobby bar than around the pool. I think the reason is that management wants you pace yourself somewhat, not pass out, or puke in the pool. Works for me. Those who want to get drunk can chase each mixed drink or beer with a tequila shot to achieve the desired effect (much to my chagrin and headache the morning after the night before!!) Also, there are bar staff taking drink orders around the pool and beach area, a service not in effect at the other Riu’s.
Was better than any other Riu I have stayed at. Very professional shows. Not Vegas, but what is?
Pool area and Beach:
I found the pool and ocean temperature a bit chilly for the time of year, I expected much warmer. The pool has a swim-up bar, but it’s in the shade, and a little cool to sit at for long. The pool also has a ledge which extends out about 6 feet all around it, with a water depth of about 1.5 feet, and then it abruptly drops off to 5 feet. There are steps on one side, but no hand rail to hang onto as you’re walking in.
There are the usual early-bird lounger hogs here, who must run down at 5:00am to reserve their all-important seats right next to the bar with their towels, a practice I find pathetic. The other Riu resorts I have stayed at do not tolerate this, and signs are prominently displayed to that effect, and it always seems everybody gets a seat and a fair shot at whatever chair they want once the towel hut opens. The beach is very nice, although the first day we got there, there was a lot of seaweed washed up, I think, due to some bad weather at sea that had the ocean all stirred up. Not the resort’s fault, and they worked endlessly to clean up the seaweed.
I must, at this point in the review, make special mention of one of the front desk staff. Lizbeth. What a sweetheart!! When she found out that it was the S.O.’s birthday, she recommended Lorenzillos’s, which is the most terrific seafood restaurant in Cancun. Beautiful place, excellent food & service, we ate right out on a dock on the water. She made the reservations for me, and made sure that the restaurant knew it was for a special occasion. She also waited till we were out for the day, and had a beautiful birthday cake sent up to our room, along with plates, cutlery, napkins and flowers. Next morning she gave us a big hug, asked us how we enjoyed ourselves, and I practically had to force a tip on her in appreciation of her efforts. Riu management – pay attention!!! This girl is a keeper and a shining example of terrific customer service.
As above, Lorenzillo’s was terrific, Tony Roma’s was just ok, and Carlos & Charlie’s was poor.
As this was our “lazy” vacation(unlike last fall’s Las Vegas excursion), we didn’t do much in the way of day trips, so we confined ourselves to shopping at the various markets, and yes, even the Wal-Mart got a visit. We rode the bus, one of the truly great bargains in Cancun. Easy to use, cheap, and a great way to sightsee up and down the strip. Mercado 28 was lots of fun, but watch out for the Coral Negro market. The vendors are so aggressive there that two of them had me by both arms, screaming at each other in broken Spanish that “I saw him first” to get me into their shops. Not really pleasant, and probably a little scary for a first time visitor to Mexico. I haggled the vendors down to what I thought was some great bargains on silver and turquoise jewelry, leather sandals, and of course, tee-shirts. Probably still paid too much, but had fun.
We went to Fat Tuesday’s and Senor Frog’s. I can’t see quite what all the fuss is about, but of course, I’m not 20 anymore, and their aimed at the younger crowd. Actually, both were a bit dumpy, but I guess that once tequila is applied they look better and are lots of fun.
Got your attention? Well, the only topless women I saw was the S.O. Resort was way too family oriented for that, and the guest of European heritage seemed to be the minority there, mostly prudish Canadian and American guests.
All too soon, our vacation came to an end. We had beautiful weather 6 out of the 8 days, and ok weather for the other 2. Would we go back to the Riu Caribe? No….not until I hear some changes have been made, or until Riu fully takes over the hotel. Would I go back to Cancun? Maybe….it’s a little pricey for what you get. Would I go back to Mexico? That was our third visit, so I think it’s time to go somewhere else, but overall, I have enjoyed it every time, and my Spanish is getting better bit by bit.
"I would say that this resort was close to a five star"
Jim&Ann on Feb 1, 2004 >
1 contribution(s) Canada
Visited on: Feb, 2004 | Leisure | With Spouse/Partner
118 people found this review helpful
My wife and I stayed at the Riu Caribe on the first week of Feb. We have travelled quite a bit in the last few years and always try to stay at a four or five star resort. I would say that this resort was close to a five star.
We found that the hotel was well run and the staff to be very friendly and helpful. We arrived late Saturday night and when we got to our room we decided to see if we could change rooms. It was done as soon as a room was available in the area that we wanted to change to ( 6th floor right in middle of the hotel overlooking the pool.). The beach was fantastic and the pool was even better. The food was great and while we were there they had closed the pool restaurant for some kitchen upgrades. While this was taking place there service at their buffet and al a carte really picked up.
We found no problems with water temperature or water pressure in our room. The mini bar was over filled every day and our maid when she saw us always asked if we needed anything.
There was always something going on down at the pool during the day, whether it was a Fashion show or tequila volleyball or aerobics. If all you wanted to do was laze around, you were left alone with no pushing to get up to do something. Every night they had an lounge act happening in the lobby bar and also there was the entertainment at the outdoor theater.
Overall this was a great hotel and staff and we would stay here again with no second thoughts. Infact we are already preparing to return next year at this time again.
"Cancun is a fabulous place, but I highly recommend you stay somewhere else!"
Ginger on Jan 1, 2004 >
1 contribution(s) Canada
Visited on: Jan, 2004 | Leisure | With Group
128 people found this review helpful
I stayed at the Riu Caribe several times when it was still the Gran Caribe Real. We liked it so much, we decided to take 40 of our friends and get married there. Unfortunately since the new management has taken over, things have changed dramatically.
We came to Cancun and made all the arrangements 9 months before the wedding was to take place. Additionally we had a wedding coordinator in Cancun who met with management on a weekly basis. I found out the day before we left that my wedding and reception site had been given to someone else. I got the reception dinner menu less than a week before we left. It took months and help of several others just to get the spa services list. For those who may be planning events, I would be wary. I found the management staff to be antagonistic and downright rude. They never apologized for the problems I had. They even refused to meet with me upon arrival to find an alternate wedding site.
Lots of changes have been made to save money and it is extremely apparent. They no longer change your sheets, the fancy restaurant menu has been reduced to a few dishes, they don't restock your refrigerator, even the bottles of shampoo are gone! Other problems included all of the room keys being deactivated, no one receiving towel cards, no water except a drizzle most days and when it was more than a drizzle, it never got warm. Additionally several of my guests' room reservations were lost, many became very ill, and the maid cleaned my room while I was still in bed! The general chaos caused what should have been a wonderful trip to be disastrous. These were not isolated incidences, these things happened to all of our guests. It is no longer the Gran Caribe we knew and loved. Cancun is a fabulous place, but I highly recommend you stay somewhere else!
"I stayed at the Grand Caribe Real resort in February of 2003 and it was well worth it"
Erin_Riverview on Dec 1, 2003 >
1 contribution(s) Canada
Visited on: Dec, 2003 | Leisure | With Spouse/Partner
125 people found this review helpful
I stayed at the Grand Caribe Real resort in February of 2003 and it was well worth it. I was on the 5th floor and the view of the pool area and the ocean was fantastic. The bar fridge was kept stocked with bottled water, pop and beer. We had to remind them to restock the bar fridge though. All of the employees were very friendly although I found it a bit difficult to understand them. Their english is not so good, and neither is my Spanish.
When we arrived at our room, they were fixing the air conditioner, but they had it repaired and reinstalled within 15 minutes. The hotel has an open concept, no windows in the lobby or in the hallways, but we didn't find any creepy critters in our room (insects, salamanders), which we have experienced at other resorts.
They have a very large swimming pool with a shaded swim up bar. The whole pool has a ledge going around it that is about 3-4ft. wide and 1ft. deep so that you can sit in the pool and read or drink or you can put your lounge chair in. There is a kiosk by the pool for Aquaworld so that you can purchase outings such as parasailing, jungle tour, scuba diving tours
I went on 3 outings, parasailing, which left from the Grand Caribe Real beach, The Jungle Tour. Although we purchased this tour at our resort, we had to take a city bus to Aquaworlrd to get there. and the Isla Majore Island tour, which left from a small marina by Aquamarina resort.(also required travel on a city bus)
The beach is incredible with soft white sand and clear blue water. Waitresses walk the beach and take drink orders, but it is much faster to get it yourself. I found that the vendors were no trouble at all, they are only permitted to walk down along the waters edge so that you pretty much have to go to them if you are interested in purchasing items. There is a manmade reef made out of sandbags at the edge of the resort which attracts alot of very colorful fish if you want to do a bit of snorkeling at the resort. You can rent kayaks and snorkel gear on the beach.
We used the city buses quite often which were cheap and they run 24 hours a day. Beware of drivers in Cancun! It seems pedestrians don't have the right of way, so if you need to cross the road, run, run run! They drive very fast! and don't stop for anything.
I loved this resort and hope to return there again. I am trying to convince my parents to go. They have been going to Dominican Republic for years, but after they get a taste of this, they won't go back!