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 THE ROYAL in Cancun —  Location: Beachfront - 30 minutes from the Cancun's International Airport All-inclusive - 285 Suites Description from resort website:Real Resorts is particularly proud to offer Cancun’s only Beachfront Swim-up Master Suites, the ultimate in romantic accommodations and the perfect honeymoon choice. In fact, all suites, including the distinctive Corner Suites with outstanding views in two directions. Guests will be treated to exceptional facilities including our signature eco-holistic SPAzul offering a full range of traditional and Mayan-inspired massage and body treatments and innovative lifestyle and well-being programs; a modern, state-of-the-art Life Fitness® Center with Stott Pilates®, spinning, aerobics and yoga; several gourmet restaurants and chic lounges and bars with nightly entertainment and complimentary greens fees at the nearby Cancun Golf Club  ~ Reviews posted on this page — 7  ~ Map of Resort ~ Mexico Resort Reviews Index
 ~ Mexico Travel Forum 
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| THE ROYAL in Cancun | Nancy |
We stayed at the Royal for our second time March 08. We were there last year just as it had opened, It is truly a beautiful resort.
Check-in: We did the on-line check-in which was great. Just needed to pick up our keys when we arrived.
Rooms: Beautiful…..lots of space. Jacuzzi in the room. Many channels on the TV. Well stocked bar.
We had a fruit basket and bottle of wine upon arrival.
Pools: large. Very Clean. Lots of chairs. Poolside service is exceptional……sunscreens, books, magazines, cool cloths.
Food: Very good. Maria Maria’s is our favorite. Ask for Martin……a great waiter and very entertaining. Disappointed in the Chef’s plate but I think it was just the choice of menu that particular night. The buffet is wonderful…….large shrimp , lobster one night on the buffet. Always very fresh and well maintained.
Bar: Great lobby bar. Live band each night. Good entertainment.
Beach: Unfortunately it is gone. Have traveled to Mexico for the past 8 years and have watched it disappear after the last hurricane. This will keep us from returning unless the government goes through with it’s plan to build a reef and restore the beach. You cannot even walk to the next resort. It actually was much less on our last day than it was on our first.
Staff: The staff cannot do enough for you. Geraldo (host at Spice) is one of the nicest guys you could ever meet. He was there last year as well and remembered us. Everyone in the service industry could certainly learn from him.
Overall: The resort is beautiful, well appointed, great food, staff and service. However if you are looking for a beach Cancun in general is not the place to go.
| THE ROYAL in Cancun | Michael ~ Fayetteville NY |
After twenty trips to Jamaica ( Negril – Super Clubs and Sandals), my wife and I decided to try Mexico. We were happily surprised by how much better both the destination (Cancun) and our hotel as compared with Jamaica. While Negril is getting old and tired and run down – while the prices continue to climb, Cancun offers new, luxurious adult only all inclusives at great prices – a great value (7 nights for a jr. suite, ocean front with Royal service < $4,000 including air and transfers.)
My wife and I stayed at The Royal in Cancun. Here are some details:
The property – was new and fabulous. The use of space, the décor was tasteful but fun and gorgeous. The approach to the hotel was short but the execution of the entrance was nice. The initial impression made by the registration lobby was luxurious – great marble, large fresh flower bouquets. The great room, bar were nicely integrated to the pool area which was accented by a very nice waterfall and metal statuary of mariachis
Check in – Online This was great. I got up at 5:00a.m. the day before leaving and was able to pick our room. I was able to get a top floor room in the center of the hotel – it was perfect. Upon arrival, all the paperwork was done and all we had to do was get our key from the top floor concierge.
The room -- large and well laid out. The bed was great the shower was good but the water temp fluxuated. The TV and Bose music ( with i-pod was good) The in-room Jacuzzi was large and the jets were substantial.
The sliding windows were ceiling to floor which allowed great light and view. The balcony -- was large and from the top floor the view was great.
The staff – Royal service which includes not only room 24hr room service – which included a much more extensive menu than most hotels let a lone all-inclusives also had a personal “assistant” who was helpful throughout the week for a variety of helpful services – phone calls getting info etc.
The Food – unlike other all inclusives- The Royal had great food in all of its restaurants. For example, if you wanted to go off the included menu you could get a 3 lb lobster tail for only $25)
The Pool area – was really great. Instead of simply a big Olympic lap pool, the pool was a free form area that meandered the length of the hotel. What made it especially interesting is that it had different levels, nooks and crannies as well as jets placed all through out. This means that you can sit on the edge and dangle your feet in the water, recline in a chaise in the shallow water, lie in the shallow water, sit on ledge in the water or actual get in and be up to your next or swim. The warmer water Jacuzzi pools adjacent to the larger pool had good jets and were not too hot on sun burned skin.
The Beach – not good. The beach was destroyed by hurricane Wilma. The sand that is there is industrial grade with a lot of broken shells –ouch! What can you do . It will come back and when it does the waves are great to play in.
Poolside Services -- swim up bar, poolside waiters, plus a cart that goes by with cool towels, dry towels, sun block – excellent.
Cabanas are good to get out the sun without leaving the pool area but they require at least a corner suit category to get. I haven’t decided if the double lounge cushions and the cabana is worth the $2,200 upgrade costs.
The Gym -- 4 up to date treadmills , 2 recumbent bikes, 5 elliptical and weight machines and free weights If you get there before 8:00 no waiting.
The Spa -- My wife liked the spa – I’m not a spa guy.
The surroundings – Located in Hotel zone The Royal is in the middle of the action. Its close to the airport as well as it is the Punta, a hot spot of the area.
I don’t know the rating of the hotel – from my experience I’ll bet AAA will give it 4 diamonds when it is rated.
I mean this as a compliment. I find 5 diamond ratings too shi shi and off putting. My favorite hotels are 4 diamonds!
Complaints -- Well – nothing’s perfect although this is close. The only real complaint I had ( aside from the beach) is not limited to The Royal or even Real properties but is found in all resort properties, namely the big push for time share plans. These efforts are way too aggressive and require stubborn almost incivility to avoid. We were warned in advance by folks we ate dinner with on our first night and didn’t go to the 4 hour presentation. As a result everyone one of the hotel staff I ran into the next day scolded us for not going to the “VIP” breakfast and pestered us to go the next day. I didn’t and at times had to be blunt ( don’t push your luck – please don’t spoil my positive impression of your hotel with your high pressure sales pitch ) Several staff wouldn’t let it go and said that if I didn’t go they could be fired. ( or perhaps one of their children would be killed.) I’ve taken this problem up with Go Go tours and plan to indicate my decision to declinie this “opportunity with my next booking .
I urge consumers who are not interested in the investment must be aggressive in opposing the promotional intrusion into their vacation. Other properties are much lest pushy. In May my wife and I agreed to Marriott pitch at the Champs Elysee in Paris. There promotion was direct and honest. They said it would last 60 – 90 minutes – it lasted about 80. We got Reward points and learned how the programs worked. In Cancun they promise it lasts only 90 min but folks have reported it last up to four hours.
Apart from trying to mix business with pleasure ( which I just don’t do) the experience was great.
Suggestions – ask for what you want. If you don’t like the bus tours – remember there are other options. It is very easy and relatively modestly priced to get a private driver/guide – we did this to Chichen Itza. Also renting a car is fun – we did it for three days and bopped around to see other hotels as well as to go down to Playa del Carmen.
Get a ride in the air and see the beauty of the Hotel Zone, it is breath taking. Helicopters are close by and easy to charter for great views and photo ops.
Conclusion – outstanding hotel and experience !!! We’ll be back.
| THE ROYAL in Cancun | Shannon ~ Perth, Ontario |
We returned from the Royal Cancun (Adults only) after a very enjoyable 7 days. We arranged out own flight and book hotel seperatly including transportation to and from airport. The transportation worked great in getting to and from the airport. Shortly after getting to our room our bell boy asked if we were interested in upgrading. We decided to check out the room and after talking to the manager he came back with a price of $100 per night (taxes in)for either the swim up pool or presidental suite (we had the ocean front suite). We decide to take the swim up suite... What a great deal. We loved the swim up pool and was well worth the little extra money. The private pool was for 8 room however they was almost never more that two people swimming in the pool. Some days you ahd more people sunning in the chairs that sat in the pool. Staff came to our pool to take our drink orders so you never had to leave the pool.. very nice. Room service was included and the food was very good. With the room came unlimited international phone calls and free internet. Made it great to call home to Canada. As well as top brand bottles of booze in our room. As stated in another review the beach is not great but they are working on it. Pool areas are very nice including staff that comes along with lotion, clean your glasses, wet clothes and water. Service and little extras make the stay very enjoyable._The buffet we would have liked to seen a better and more choice of food but it was good any ways. The restaurant out by the pool (supper) was very good. They served a great steak. Bar staff was very friendly. Have to say that this resort reminded us more of high end hotel rather than a busy resort. It was a great place just to sit back and get lots of R&R.
| THE ROYAL in Cancun | Brenda - couple in our 40's |
We stayed for 7 nights at The Royal Cancun. Before we left it was hard to find a lot of reviews for this hotel so I wanted to write one. Don’t hesitate to drop me a line if you have any questions:
malibu_40@yahoo.com
I thought I would focus on 2 things. Really neat stuff I have never seen at any resort before this one. (and we have travelled quite a bit in the Carribean) and Other stuff of interest
Neat Stuff I have never seen at any resort before this one:
- Cabana beds, many of them around the pool and by the ocean. Get up early if you want to reserve a favorite bed
- Lounge chairs also available if you prefer those instead of cabana beds
- Loved the fact that towels were already on a lounge chair each morning…..no need to stand in line at a towel hut
- A la carte restaurants that you did not have to pre-book, go as many times as you want to whatever ones you want
- Beach and pool waiter/waitresses. Even if we were sitting down at the ocean we were waited on and quick service
- Great coffee bar. Regular coffees, Spanish coffees, etc. Espresso. And the best ice cream, chocolate fountain and desserts
- The spa. You don’t have to buy services from the spa to use parts of the spa. Go in, use the Jacuzzi’s, take a shower and use the whole facility.
- Especially if you have to be out of your room on the last day and have a late flight – great place to go and shower!! Really neat juice bar inside the spa too (healthy juices)
- Elegant rooms with in-room Jacuzzis, candles, double showers, flat screen TV. A room that I felt very comfortable in from the minute I walked in & felt very safe in as well
- A Mini bar with 4 bottles of liquor included
- A 24 hour snack bar lounge which included cold and hot food at any time of day/night. Also liquor, pop, bottled water etc. The lounge also had TV’s, ping pong and pool table
- A beachtler. A guy that pushes around a cart that included all types of sun tan lotion you can use.
Cold (icy cold) hand towels to cool off. A spray bottle – he will spray you down with cold water. He walks around the pool area all day at your service
Other things:
- We had the cheapest room level out of 7 different types and it was awesome
- The pool is split between left side being noisier with activities and the right side being on the quiet side
- By 3:00 pm the pool area is starting to shade if you want more sun, go outside the spa where there are 3 hot tubs (a cold, warm and hot tub) really neat
- We found that we could keep our balcony door open all the time – to hear the sound of the waves…even at night while sleeping
- Our room was so sound-proof; we heard no noises from other room
- The lobby bar had entertainment from 700pm-9:00pm each night. It stopped at 9:00 because then the “shows” started in the theatre
- We did not attend any theatre shows as we were too tired but heard they were great
- Wal-Mart. Yes we took the city bus to the Wal-Mart, about a 15-20 minute drive depending on traffic.
- No kids - all adult
- Internet room is on the 2nd floor. It’s cheap!!
- $1.00 for 10 minutes
- Halls, lobby, elevator, restaurants, everything is so clean
Conclusion: Would I return? In a minute….I actually feel I have been spoiled now and it will be hard to travel to another 5 star that does not have these
qualities.
| THE ROYAL in Cancun |
Do not be fooled by "adults only". 18-year-old loud, rude, obnoxious, college kids are considered "adults". We paid extra for a corner-suite, ($5,000 USD for 10 days. Yes 10. Not 4 or 7 like most guests) only to discover it was the room from hell. We had college kids above us and in the connecting room next to us who kept us up all night with their loud TV, shrieking, smoking, partying. We found broken glasses and cigarette butts on our balcony every morning. Also, the scrEEEching of the chairs being dragged over the tile floors at 3 am in the room above was the last straw. We were so sleep deprived, we both got seriously ill. Even so, the concierge refused to move us to a quieter room (the hotel was 70% full). This is inexcusable. Guests who pay $5,000 for an extended stay are treated like this? The hotel has so much going for it, the service, the restaurants, the spa. But when it is completely ruined by college kids, why bother? No excuse. Add that the beach is virtually washed away too. My advice, if you have to go to the Cancun area, stay at the Aventura Spa Palace, where it is quieter. There is no beach at all, but the food is better, the service is incredible, and Mature adults tend to stay there…as opposed to rude, loud,obnoxious college “adults”. Better yet,forget Mexico. We have been to the Dominican Republic 4 times. Loved it. Astounding beaches, great hotels, service, food…everything, and still undiscovered by the college crowd.
| THE ROYAL in Cancun | Stan |
We have just returned two days ago after a week at the Royal. My wife and I were very pleased with the property and staff. The rooms are very nice. They have by far the most comfortable bed I have EVER slept in! And the multi headed shower was just great as well. All rooms have an ocean view or are ocean front with balcony. The food is far better than most 4 star resorts, and the liquor selection is top notch. They have an excellent gym/workout facility, and a gorgeous spa. There are six specialty restaurants on premises, with only one buffet. If you are into seafood, you will be in heaven. Almost every restaurant had at least one seafood entrée. 24 hour room service is included.
There is a dress code for dinner for all of the restaurants except one. (Long pants, no sandals, and shirts with a collar.)
The only negative that I have found is the lack of sand on the beach. The last storm washed away most of it, but they are attempting to remedy that situation. All in all, a very clean, modern, up-scale, adult resort. I would definitely go back again. You will love the way they pamper you!
| THE ROYAL in Cancun | dkurt ~ Versailles, Ky |
My wife and I just returned from a vacation with friends to The Royal Cancun. We had read great reviews about this property and this was our first visit.
Check in was a bit disappointing, as they were overbooked. They put us in the presidential suite, located in their sister property, the Caribe Real next door. It was a very nice room.
Overall the property is just beautiful. Spotless and very well maintained, although it is new. The staff did a very nice job and were friendly and helpful. The pool was super, with lots of room and plenty to do...or not to do. The food was good. I found most of the beef selections to be very tender.
This is an all-adult property. Their are no children, but they do have restrictions against topless sunbathing. There was one or two ladies who did, but the management did not seem to mind.
We would recommend this property. It is a bit pricey, but their rooms are definitely upscale and it offers a bit more luxury.
Last updated: March 17, 2008
