Viva Wyndham Maya Reviews

This first 2 time we went to this resort it was great, friendly people great service. this year we went in a group of 11 for three of us it was our third time there which meant nothing to the people at this resort. The experience with the chairs at the beach this time was ridiculous the security wouldn't in allow you to go to the beach bar in the early morning to get a coffee/tea and go back to your beach chairs once you left your stuff on the chairs when you walked away the security would remove all your belongings. The Security would stand and watch for anyone leaving their chairs and run to take your stuff a lot of people had words with the security and all the security people did was laugh...not much of a joke to me....the bartenders at the beach bar were not friendly and rude at times. (which saved me money as I did not tip to much this time) I am not paying someone to yell at me because there is sand on my cup...hello I am at the beach what do you expect. The shows suck never stayed to watch a complete show...boring!!!!
I adviced to you is think twice about to this resort

Room Number:
2106

Rooms:
never received face cloths, didn't alway get extra roll of toilet paper
I one bottle of water for three people

Restaurants and Bars:
rude and unfriendly bartenders

Beach/Pools/Grounds:
grounds were well keep, kids place in hot tub by the pool so adults could not use. Also kids in swim up bar pool and that should not be aloud as the kids have their own people

Activities on and off the Resort/Hotel:
very few...didn't find activity staff overly friendly

Other Comments:
I would go back to the Mayan Riveria but NOT back to this resort

My family went to Mexico before and really liked it but this vacation experience was so hell like. I'm still asking myself what did i spent so much money for? We booked 10 days vacation and it wasn't worth it. I'm not booking my family vacation in Mexico ever again.

Arrival:
We came with 1 older person and 2 young children late in the evening. Nobody greeted us, after a long wait we were checked-in in a check- out counter. We were assigned to the 3rd floor room , no elevator, we changed it to the 1st floor room. Nobody helped us to find our room in the dark resort. After 6,5 hours flight and another 30 minutes of checking -in ( we were the only family that came at that time ) we finally opened our vacation room.

Rooms:
The room was dark, floors dirty and huge TV took up half of the vanity table it wasn't hanging on the wall as pictures show. There was not enough space to put our luggage or to hang our belongings . Beds covers was so old I didn't feel like touching it. The room was step away from walking path where staff was riding some noisy bins late in the night and early morning.
We moved to the different room in the newer building. It looked much better until it starts raining and our light fixture has water running down it's cord . We let reception know about the leak and 2 days later nothing was fixed. Another rainy day and water running again.
Sealing in the shower was bulging more and more every day until it's cracked opened and stayed like that for 3 days! Shower head and ventilation was broken from day 1, sink fell out and gave our granny blue toe.
Water was never brought to the room - all we got is 2 little bottles on a first day . It was a chore to go to the buffet and refill our kids small water bottles. Our used face towels was not washed but folded again and again.

Restaurants and Bars:
For the amount of people that was in this small resort I say kitchen staff performed to their highest to make all that dishes , but it was quantity above quality matter- didn't enjoy it much.
One or two waiters new how to be professional on the job, the rest just shown bed attitude - it was expected that tourist would run away from their path fast enough to make a way for a waiter.
Restaurants was tight , everybody was just on top of each other.

Beach/Pools/Grounds:
Beach was good, clean but towel service staff was present there only half of the working time.
There was only 2 showers to rinse off that caused long waiting lines.
Pools in the resort made for adults who like to enjoy swim up bar . Nothing for kids to do there.
Water puddles around the pool was not drained or wiped so it was very slippery to walk in some places.
In the middle of the reception plaza was an old tree filled up with the fire ants nest . The ants are not visible during the day and there is no sign or fence around it. One evening my 3 year old was playing with a girl his age and they ran around that tree for a minute , next thing I know my child is shaking and screaming than the girl screaming too. So I took all of his clothes off as soon as I could , he was naked and looked like he was wearing black west - that's how many ants got under his clothes. The parents of the little girl was helping her too. It was one of the worst days of my life.
After my son was cleaned and calmed down I went to the resort reception - manager wasn't available and nobody knew where to find one. I told about the ants to the resort representative just to hear back " Well, it's a jungle".

Activities on and off the Resort/Hotel:
Kids club has a gated playground with splash pool where parents can leave 4 -12 years old kids. Our 7 years old spent a lot of time in the club, but our 3 years old wasn't allowed on that playground even with a parent supervision. That was one and only playground in the resort. Overall kids club was good but their swimming in the sea is not well supervised. At one point I saw my 7 year old kid with one of his friends playing in the waves . I asked them where is their group and we searched all beach together - kids club group left, leaving 2 kids in the sea >: [

There was equipment for diving and snorkelling off shore and boat was going for this activities ( $ ) quite often but it's not something to do with a little kids.
Walking distance from the resort was a little shopping plaza, we found one great souvenir store that sell all kinds of sea shells imaginable - it was a beautiful experience, I could call it the only highlight of our vacation.
Good thing for kids of all ages was kids on stage dancing every evening.

Arrival:
No problem checking in our rooms were all ready and clean

Rooms:
Neat and clean rooms with a towel animal every day on our bed

Restaurants and Bars:
The staff was excellent at the bars and restaurants. Drinks were very good with plenty of booze in them. Loved the Japanese Restaurant and the food around the pool bar.

Beach/Pools/Grounds:
The grounds were always kept up clean and pretty and so was the pool. I liked seeing all the different creatures that came out and none of them bothered us.

Activities on and off the Resort/Hotel:
The activities staff worked real hard to keep us entertained in and out of the pool. Plenty of handsome men and pretty women. I enjoyed the entainment at night and they even had my son dancing on stage.

Other Comments:
I would love to be able to facebook the entertainment staff. I talked to Pillow one of the dancers and he was going to tell us how to get on the hotel facebook but I didn't get to see him the night we were leaving. He is a nice guy who is serious about dancing and he does a great job. I enjoyed watching Spike and Oscar too.

Clean rooms, small but lush grounds, friendly staff from grounds keepers up through management.

I can't say enough about the friendly staff, leadership comes from above and all the managers I spoke with were as friendly as could be.

Your Arrival:
We arrived with the rest of the tourists so the check in was hectic.
That's not a bad thing....hectic but also quick and efficient.
The Sunwing was also there to greet us.

Rooms:
Clean but basic, in fact very clean and the maid service was fabulous.
I know many people leave a dollar on the pillow for the maid in return for good service.
I do things different....if I get good service I tip at the end.
We got fabulous service each and every day and I made sure to search out the maid on the final day and left her a pretty good tip....she looked so suprised but it goes to show how good the service really was, even when I'm sure she thought we'd not be tipping.

Restaurants and Bars:
Good food with plenty of variety.
I'm a very picker eater and usually lose weight on holidays. I'm sure I've gained a few kilos,

Beach/Pools/Grounds:
The pool was small but well layed out.
The mexican brought in 11.2 Billion square feet of white sand to repair the hurricane damage.
I'm given to understand this was a smallish beach to begin with but it's huge now.
One note to smokers....and I'm one. I smoke when I drink and I smoke on the beach....In fact I always seem to have a smoke in hand on vacation, how hard is it for us smokers to get off your behind and go get an ashtray to take to the beach?

Activities on and off the Resort/Hotel:
Great animation staff.
My previous frames of reference is two trips to Cuba and 3 to the Dominican....these folks were motivated, they enjoyed what they did and they obviously had competition for their jobs, the worked hard and it showed.

Other Comments:
My only complaint is nothing to do with the resort but more to do with Sunwing.
To much time spent on the bus on the trip to Tulum/Xel-Ha.....so much to see but time was wasted on the bus waiting for people who could show up on time.....twice we waited for over 20 minutes and then spent time waiting for another bus because the first was to small.

Photos: http://www.flickr.com/photos/spaceritual/sets/72157623589939518/