|Old Reviews - Aventura Palace|
Arrival: July 2007
Restaurants and Bars:
Activities on and off the Resort/Hotel:
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I would like to write about my experience in Puerto Aventuras.. Let me just say.. This is a one of the nicest places I have stayed on the Mayan Riviera..I stayed at the Spa Aventuras palace for 1 week then we moved over to the Barcelo Resort for a week..Now both of these places say they are in Puerto Aventuras but actually these resorts are located a 1/2 mile north(Spa) and a 1/2 south(Barcelo)..Not to fret though..There is a shuttle provided by Gringo Daves( restaurant/Patio bar/Adventure and shuttle service)..Before I get ahead of myself..Lets start with The Spa Aventuras Palace..I check in on March 10..I was looking for a relaxing time before the spring breakers showed up..Well I got what I was looking for..The resort is set on a beautiful beach so white and the water so clear..You would swear you were in a post card..The room it self was nicely decorated with the nice comfy beds..The bars and restaurants are pretty good for a all-inclusive resort..There are several to choose from..Of course a mexican, then there is a Japanese, Brazilian, and a few bars with bar food..The buffet they offer is descent but of course you would want to eat it everyday..As I mentioned before the best food I found was at this place called Gringo Daves(located in the marina)..There is a free shuttle that will pick you up and transport you to the Marina..Also Gringo will give the whole party a free Maragarita..The Mahi Mahi I had was fixed in a tequila..With steamed veges and rice..The fish came out with a uniquely delicious texture and flavor that I have never tasted before..They also have the Swim with Dolphin experience and lots of little shops in the marina..Anyway back to my final opinion..The quiet I was looking for was there..Then the one day I didn't feel like relaxing I went to Gringo daves and was very impressed with the entertainment and service they gave us..The swimming with the dolphins was also one of the most magnificent thing you can experience..I will do a separate blog for the Barcelo Resort
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Our second week, (after everyone else left) we had our honeymoon at Aventura Spa Palace **Adults only. (about 10 min. away) We had to arrange for our own transportation and got a taxi that cost $14 US.
We had an amazing time at this resort and I would highly recommend staying there!!!!
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There is a stone break wall so there is no access to the ocean itself.
Overall we met lots of people who loved this resort but it just wasn't for us – too noisy and too many drunk people drinking tequila from the bottle to make this a place we would ever go back to.
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My husband and I recently spent the week of February 18th-25th at the Aventura Spa Palace. The trip was to celebrate my husband's 30th birthday, and this was the first vacation we've had at an all-inclusive resort. We decided on the ASP after reading reviews here and at Tripadvisor, so I wanted to add our two cents. We had a fantastic time, and would highly recommend this resort to anyone looking for a relaxing time. The lowest rates we could find for the trip were through honeymoonsinc.com, and their communication was fantastic--Steve did a great job getting us everything we requested, including a king room with a very nice partial ocean view.
The grounds are gorgeous and immaculate. I have pictures of the ashtrays on the grounds, and the public restrooms' sinks--they're all decorated with fresh flowers. I didn't notice much hurricane damage at all, except maybe some of the trees were a bit sparse. We spent most of our time at the South lagoon. The resort was at capacity, according to employees, but you couldn't tell. We would sleep in, get breakfast at about 9:00, and could always find two loungers in the shade under a palapa at the lagoon. There were very few shady spots around the pool to begin with, sadly, so we never really got into the pools--we burn too easily. I didn't really miss it--the water in the lagoon was warm and wonderful and very clear. Someone came around probably every 25 minutes or so to take a drink order, so we were pretty much constantly drinking something.
Dinners were all a la carte, with no reservations. This meant waiting in line at many of the restaurants. Our first night, we were still a little tired, so we went to Mo Mo No Hana and just had sushi, appetizers, and soup. It was okay, but nothing stellar. We wanted to go Italian the next night, but were surprised by the two-hour wait when we got there, so we walked back to Mundaca. The appetizers there were good, the steaks excellent (get the filet, otherwise you may be disappointed--I heard a lot of people complaining that the ribeye and strip were tough and fatty), and the desserts were so-so. The next night we had Italian. I just had mushroom pasta and the caprese salad and both were great, but my husband's seafood was the only really bad meal of the trip--tough, overcooked, and way too heavy on the octopus even though what he ordered only mentioned mussels and clams. He sent it back and got prawns, which were also overcooked. That place just doesn't do seafood, I guess. It consistently had the longest lines, so get there early and don't order seafood. The desserts there were incredible. I had the chocolate gondola, which was good, but my husband had this layered cake thing with chocolate, orange, vanilla custard, and rum that was just fantastic. I wish I could remember what it was called. The next night we went to El Greco and had a great time--his pork was good and my risotto was delicious. By the fourth night, we were stuffed, so we just went to Ventanas and got some stuff from the buffet to go. The next night was La Hacienda, our favorite meal of the trip. My husband had a lamb braised in an agave leaf that was just falling-apart tender, and I had crawfish the size of shrimp with some delicious dried smoked chiles. The tres leches cake and banana custard were also fabulous, as was the Mayan Coffee--a flambeed work of art! The coolest part was a huge table full of tequila bottles out in the lobby of the restaurant. Each one had various things in it, from coffee beans to almonds to apples to gooseberries. There were probably 12 different flavors of tequila and a ton of shot glasses, and we sampled our share. And probably some other people's share as well. Our last night we went to La Huerta. This is advertised as the vegetarian restaurant, and it had lots of vegetarian options (although don't get the Caesar salad if you're a vegetarian, because they do a traditional dressing including anchovies and egg), but I was surprised to get an even better steak than the one at Mundaca! It also had some (supposedly) healthy options on the menu. Each restaurant had a good variety of food, with the possible exception of Mo Mo No Hana--we were always able to find something we were in the mood for, and it pretty much ranged from average to really good.
To sum up, everything about this resort was first-class, and both my husband and I felt we were treated very well and got a great value for the money we spent on the vacation. We're looking at going to an all-inclusive in a different area for my 30th birthday, two years from now, and I hope it lives up to the service at Palace.
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OH MY GOD!!! What a fantastic vacation. You will not find a negative comment in this review other then it wasn't long enough! November 27th to December 4th. Our group of 10 returned last week from the best resort we've been to so far. The staff at the Aventura were the most helpful, kind and happy people who genuinely seemed pleased to do what ever they could to make you happy. From running bubblebaths with rose petals, to carrying your plate at the buffet, to getting you whatever your heart desired. The resort is beautiful, even without a beach. The lagoons were great and the pools went on forever and ever. We stayed in the Trumpet building which was on the North side of the resort and it was a short walk to everything, which was good because you had to get some exercise after all the appetizing food we ate. We were very well looked after at each meal and at every restaurant we ate in and our best waiter was Juan who kept us entertained during our meals. Esmerelda in the south lobby bar kept the Tequila shots coming and afterwards we danced the nights away at the disco.
The employees were still busy repairing and rebuilding in the South section of the resort after the hurricane damage but this in no way disrupted our vacation due to the enormous size of this resort! The pools in the south part were opened on the Thursday and we spent part of our last 3 days there with hardly any other people but with LOTS of service. We did two day trips while we were there - Tulum and Coba. They were both very hot days but with the extra water that we brought from our rooms we survived the climb to the top of the Coba pyramid. The view was spectacular. The surf at Tulum was refreshing so make sure you wear a bathing suit.
We brought two couples with us that were first timers to Mexico. They loved in and I'm sure we have spoilt them by going to the best resort in the Mayan. Its going to be tough to beat that one. This was our 5th trip south and we look forward to next year. Just for general information we were a group of people aged 46 - 53 who are young at heart. This resort gave you everything you could ask for whatever your age. Its all up to you personally how a vacation goes but you just can't go wrong with the Aventura!
If you have any questions that I could maybe help with feel free to email me at firstname.lastname@example.org
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I just returned from Aventura Palace on saturday night - just missing the storm. It was amazing, the staff are everywhere and are always ready to help, they can't seem to do enough for you. The rooms we're great, when we checked in it was late and they told us that we had a room with 2 singles pushed together, we instantly said that this was not good enough so they put us on a list for "a nice room with king bed" which was fine, it was late and we wanted to get some food. The first room was actually quite nice so we had to weigh up if we wanted to change - but once we saw that the new room had an ocean view we could not refuse.
There is so much to do' we didn't get to try everything on the resort as you may have read the resort is huge.The pools are great and so are the lagoons, not much in the way of a beach but we knew that. You can still play beach volleyball and soccer near to the pools. or try you luck on the putting green, run the obsticle course, float in the current pool, do some rock climbing,boxing classes in the boxing ring, walk the maze, shoot some pool ect. ect. ect. I could just keep going. Remember that you get 5 FREE trips included with your all inclusive and free transfer to any of the Palace resorts, I think there are 6 - stay away from the timeshare guys they'll just wait good vacation time. We went to Xpu-Ha and Tulum - it was a ful day trip from 8:30 - 5:30 and it was very cool - take comfortable shoes, I cannot stress this enough. XpuHa is an Ecopark/resort - it has a zoo and is in the jungle, has a nice beach though and the snorkling was pretty good, I saw a baracuda. The food at this resort was good and included and you want to make sure you eat before going of to Tulum. Don't forget you camera, this has to be one of the most beatiful places on earth. I did the tour and that only left me with an hour or so to explore or go to the beach that has just been open to public for 3 months (ranked in the top 10 in the world), So I took pictures of the beach and eplored the ruins - they have quite an intresting history, besides I can do the beach when I return. I slept in and missed the other free tours - Note: to get this info go and see guest services - they are more than willing to explain and set you up. There is also a shuttle to Playa del Carmen this is a must see town, great shops and resturants, just a wonderful vibe. Take a cab back or wait for the pickup. I think we payed $14.
The food was great and the service was also wonderful, my favorites ware Mundaca and El Greco, I didn't try the veggie resturant, I need meat, but I can under stand why they have it.
You MUST go to the free spa, downstairs from the indoor pool that is overlooked by the highend gym, as you sign in you will recieve a key to a locker that contains slippers, a towel and a robe. - take a shower, go to the sauna, then a cold shot, and then into the stream room. This is very nice, they supply a shaving kit, comb, deoderant, gel, hairspray, body lotion - to get youself ready for dinner and drinks after a hot day in the sun. Anyway you get my point-
What a Wonderful Place! - I will return soon.
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Our vaction at Aventura Spa Palace was great. A couple of thinks, 1.) If you want the nice quite side you want to be on the Spa (North) side. If you like some action, then you want to be on the Aventura (South) side. They have a live band, pool vollyball / basketball all during the day. The south or Aventura lobby also has A/C where the North or Spa lobby does not.
With this being said, it was the best vaction we have ever taken. The food was good, everyone was great.
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Just got back from a one week stay at the Aventura Spa Palace. We have been to the Mayan Riveria before and stayed at the Royal Hideaway. It was beautiful (5+ stars) but has unfortunately doubled in price since. So after much research decided on the ASP. We had read that there were 2 sides to the resort. Spa and Aventura. Spa side was more relaxed & the Aventura more upbeat. We also knew that there is no beach and were ok with that.
First the NEGATIVES -
We had a meet & greet with the local airline rep the next morning. We addressed our concerns. He said that there is nothing he could do. That the hotel can never guarantee room assignments. He also said that the hotel does not like to have guests change rooms on the weekend days (?) We went back to the front desk and they still did not have any rooms available that matched our request. We were at the desk for a long time. The manager, David, left us standing there in front of him while speaking to his staff in Spanish. I think he was just waiting for us to walk away. But he was not answering my questions, and he was not helping at all. He said the partiers were from a convention and it was their last night there. I overheard another guest say that there is a room request list that you can fill out and then they will contact you if one comes available. So I asked David to put us on the list. The funny thing is , David, never offered that option to us. I used to work in the travel industry and made a point to be very polite with him. I am not sure why we received such treatment. There was a long line of people unhappy with their rooms. Perhaps the staff were just tired of it all?
The next day we received a note to go back to the desk , that they had found a room. We went back only to discover that they still did not have what we had requested. So we gave up and decided to stay where we were. We had spent at least 2 hrs of good vacation time on this.
1) Just be prepared to not have the room you requested.
We would go back, just not at such a busy time.
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we have been to aventura spa palace two times. In between we had gone to Couples in Ocho Rios, which was very nice, but i kept saying to my husband, it's not the Aventura, henceforth our return. there are many rooms that overlook the ocean and pool, you just need to request them. i prefer to stay on the spa side, because i like to be close to the spa.it's wonderful that the spa is included in the price and i love it use it everyday. before dinner, i would use the spa, and shower there. the aromas are wonderful. if you want to meet people, i suggest hanging at the swim up bar. if you want to be alone, it's possible to do that too.
for the beach, my best recommendation is to take the shuttle or cab or Xpu-Ha. It is definitely worth the money and trip. it's only 5 min away and the beach is the best!!! the snorkeling there is also fabulous.
we also spent a day at moon palace on our last stay there and split the cab back with another couple. it's $40. we took the shuttle there in the am and wanted to have dinner there. it is quite big and you can't use the beach there either. we had a nice day tho.
definitely, a recommended vacation.
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Stayed from Feb 2-9 2005. We stayed at Moon Palace same time last year and this place is a step above. From minute we got off the bus we felt pampered and spoiled with the attention and service. The porter taking our bags to our room was a fountain of information about the resort and restaurant service for dinner was excellent, We had Filet Mignon first nite and it was tender and tasty. We ate in 5 of the 6 reataurants for dinner and found food good to very good in all and service great all times. Bar service either inside or around the pool was good too. Wait staff circulating every 10 to 15 minutes. Our room was near the ocean and on third floor and we had all that was listed in broucher, (mini bar, bathrobes, hammock,) and we could see the ocean very well. Just good luck as the Hotel was full. We took one of the 5 included tours, to Xpu-Ha Palace and Tulum ruins (all in one day) The other resort was interesting and had nicer water sources for beach and snorkeling and kyacking, but the grounds were pure jungle. Tulum was interesting and the two hours there was enough, and we had an informative guide. Aventura is a very beautiful resort, with nice gardens and spas and rooms etc. Just be aware if you want to walk out from a sandy beach to swim in the ocean this is not the place. We knew in advance from reviews etc, but it was funny how many people did not know this in advance and were dissapointed. Xpu-Ha Palace was 10 minutes $8 by taxi and has a great (but crowded) beach and you are free to eat in the restaurants as a Aventura all inclusive guest.There is a bus to from Xpu-Ha but you may only get it once per stay (not sure) Pools are big but good chairs get "towell reserved" early but ther are more available in the "beach" area and bar service is covered there too. There are two lobbys (north and south) and 3 restaurants in each and appropriate bars and small stores etc.. The resort is a 15 minute walk from side to side and nice walkways, well lighted at nite and there is a lobby to lobby bus every 10 minutes if you don't like walking. Staff everywhere are very friendly and English is quite good ( I don't know too much spanish) All in all a great place and If the Beach is not a concern you will have a great time.
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Hola! My new husband and I just returned from our 2 week “Weddingmoon” at the Aventura Spa Palace which we booked through Air Canada Vacations. I feel compelled to write this review because we used Debbie’s website to pick a resort and we were not disappointed at the results.
First, I will tell you a bit about ourselves and what we were expecting from the resort. We are both 28 years old and were looking for a quiet and romantic resort for our wedding/honeymoon. I also wanted a very simple ceremony without many guests. We traveled with another couple of the same age, our matron of honour and best man. We have been to two resorts, the Oasis Playa in Cancun and the Grand Lido Negril in Jamaica. The Grand Lido is also a 5* or 5+* resort so it serves as a good basis for comparison. The other couple that we were with had stayed at the RIU Bambu in Punta Cana. We all preferred the Aventura to the other resorts.
The lagoon style outdoor pools are very nice and there is also a nice indoor pool with Jacuzzis. You don’t even have to leave the lounger to get drinks since they have wait staff who will come by to take your drink order about every ½ hour or so. The only drawback to the resort is the beach. It is listed as 4 out of 5 in the Air Canada brochure but I would probably rank it at a 2 or 3 if I was being generous. It really is some sand spread over concrete. Personally I am a pool person myself and didn’t care about the lack of beach but some people may find it very disappointing. Just as a side note, XPU-HA Palace has a nice beach and they have a shuttle that goes there every day. You will have to book a ticket to go on the bus but it is a free transfer so take advantage. XPU-HA also has excellent snorkeling by the way.
The room was exactly as described. There was a fully stocked mini-bar and liquor dispenser. My husband and I loved the double Jacuzzi. He is 6’2’’ but was able to fit comfortably. The bed was very firm but I found it quite comfortable. There is cable TV with many stations. It also has resort preview channels to give you an idea of what each of the Palace Resorts have to offer including some of the spa services. Another channel previewed the free trips which was quite useful. There was a hammock on the balcony which was nice but truthfully we didn’t use it much since we weren’t in the room much during the day. The room was very clean and I think that the mini-bar was re-stocked daily although we mainly used it for the water since the drinks at the bar were much better than those we could make ourselves. The only thing that the room was missing was a CD player which we liked having at the Grand Lido but otherwise it was very comfortable and had everything you could ask for.
We went to all 6 restaurants at least twice. All of the restaurants were great but Mo Mo Nahana was probably our favorite. The appetizers were fabulous although the sushi isn’t quite as good as at home. The main courses were also really good, try the teriyaki. The best thing was the dessert. The tempura ice cream is truly unbelievable. My second favorite surprisingly was El Huerta, the vegetarian restaurant (although there is meat on the menu). The fettuccine with pesto was my favorite entree. If you are there for a week I would recommend trying all of them since they are all really good. One of the big bonuses was that the brochure said we had to make reservations but when we arrived we were told that reservations weren’t required although that may change in high season. I would suggest going to dinner early because it gets busy around 7:30 and you may have to wait for a table at some of the busier restaurants.
We did have one bad dinner which happened to be our honeymoon dinner at Mundaca. I think that the waiter was new and he messed up the order several times so we ended up leaving after I got a completely raw steak and my husband got a well-done steak when we both requested medium. We ordered room service that night which was OK. We told the honeymooners desk so hopefully they will put more experienced staff in the honeymooners section next time. Incidentally we ended up going back to Mundaca to try it again and we got the same waiter. He was much better although you could definitely tell he was new but I’m sure he will improve over time.
The hydrotherapy was pretty interesting although it is separate for men and women and I didn’t really want to be separated from my husband for too long so I only went on the day of my Spa treatment.
The other non-free trip was the Aquatic Adventure which we booked through the Air Canada rep. This was a good trip and worth the money but I did prefer Xel-Ha.
The free trips were Chichen-Itza, Isla Mujeres and the XPU-HA and Tulum trip. They were all great and the shopping at Isla Mujeres was the best. The only thing I didn’t like with all of the trips except Xel-Ha is that they did a mandatory shopping trip each time and I would have preferred to spend more time exploring instead of shopping, especially at Chichen-Itza.
I had some serious doubts about the wedding since they do so many at Palace and I was afraid that we would get lost in the shuffle. When I met with the wedding co-coordinator I was still concerned since it was a ½ hour meeting and I didn’t think they could pull it off.
On the wedding day Claudia, the wedding coordinator was at my door exactly when she said she would be there with my flowers and my husband’s boutonniere which were absolutely beautiful. We had the carriage ride included which was really nice and we chose to walk down the aisle together. They had the processional song playing when we arrived and it was incredibly moving. The ceremony was really beautiful although I’m sure I didn’t hear even half of what was said at the time. We chose to upgrade to the 5x7 pictures so we could get the negatives and the pictures were lovely. I really didn’t want the wedding video which was part of the package and threatened to burn it when I got home but when we watched it I thought that the videographer Oscar did an excellent job and I am glad to have the video to show to my family since they weren’t there. We chose the cheesecake for the wedding cake and it was the most amazing cake I have ever had. By the way, the woman who did my hair and make-up did a fantastic job.
I could go on writing forever but anyway this was by far the best vacation I have ever had and hopefully I will get a chance to go to the Aventura again for an anniversary in the future.
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My husband and I just got back from a seven night trip to the Aventura Spa Palace in Playa del Carmen, Mexico. We loved it! The resort was beautifully manicured, clean, and well-appointed. The staff were EXCEPTIONALLY friendly! They go above and beyond to make sure your stay offers you everything you need. The entire place was kept very clean, including our rooms, and I am quite picky about that. It is an enormous resort, with over 1,200 rooms, and somehow they managed to take care of everything seamlessly and without us seeing any of the process. The resort offers a bus to take guests to and from the North and South Lobby. My husband and I never used this service and found the stroll to be quiet enjoyable, we frequently went back and forth between either ends of the resort each day. If you want an open beach, this is not the resort for you. This resort has man-made lagoons, that go no deeper than about 5.5 feet in any one spot. The benefit to the lagoons is that the surf is always calm and they are still filled with a variety of beautiful fish, great for snorkeling. The South side seems to be more of the "party" side since that is where the disco is located and the South Lobby was often bustling at night. Additionally, the South pool seemed to be more active during the day with music and activities. My husband and I wanted more solitude, so we found quiet spots at the furthest points of both the South and North lagoons. If you enjoy yoga, they have a beautiful octagonal yoga and meditation hut the looks out to the ocean. We enjoyed three of the classes offered. The gym is appointed with top of the line fitness equipment and even during the busy hours, the wait was not too long. Even though it is an all-inclusive, we tipped the staff and they were extremely appreciative. The work so hard to please the guests the tips were well-worth it. Overall, it was a relaxing and rejuvenating time. Enjoy!
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My expensive watch was stolen at the spa of this hotel. I put my watch down before a massage, had the treatment and forgot it on the table (foolish, I know). I went on to the next treatment and remembered my watch fifty minutes later. The watch was gone and that particular room had not been used for another treatment. Management totally denield any of their staff had taken the watch, at different times insisting it was another guest or that I had misplaced it. The general manager told me "we are not thieves", which I am sure most of them are not. But if they are all so honest, why does the staff have to pass through a metal detector at the end of the day? When I discovered my watch was missing, I was in the middle of spa services. Needless to say, I did not enjoy the rest of them. Hotel management would not give me a discount stating that I had the service, even if I was totally stressed out after my visit ! at their spa.
There is no beach at this hotel, and the lagoons shown in their ads often have a terrible smell. The pool is great, and so is the staff at the pool and the waiters in the restaurants.
Lots of problems checking in- it took us over an hour. We had requested adjoining rooms and when we went to see them, they were not. The front desk said that what the computer says they have and what actually exists are not the same???? We never did get adjoining rooms.
We were a group of six, and even after my watch "took a walk", would have returned but been much more careful. But the hotel's public relations and general manager handled this event so poorly, I will never return.
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My wife and I went here as part of our tenth anniversary trip to Mexico. The rooms are wonderful with a double shower and Jacuzzi in the room. You also get a well stocked mini bar and four spirits on the wall which are included in the cost of your holiday. Some reviews have said the beds were hard but we found them fine. The problem came with the room we were given which was 3073 which is at the back of the resort with the hot water building behind it. This building has what can only be described as two jet engines coming out the top of it which emit a huge roar from the early hours of the morning. The First Choice brochure also stated that every room supplied through them would have a hammock and this room didn't. After the first night of not getting hardly any sleep we went to the front desk (as our First Choice rep hadn't bothered to contact us and indeed we had to hunt him down- though why we bothered I don't know) only to be told they were full up and we wouldn't be able to move until Friday (this was Wednesday). We spoke to various people who had been there a number of times who disputed this and indeed a lot of them had moved rooms. On the Friday we went to the front desk really early (though we had been up for hours) and were offered a room on the Spa side. It then became clear that the resort were going to offer us another room with no hammock despite what I had told them about my tour company being in a lot of trouble already with the first room not being as described in the brochure. As you can imagine I was very tired and tense and went mad. I told them they had a choice to supply another room or my wife and I would camp in the lobby on the basis that we would get more sleep there than in the room supplied. It was miraculous because we went from being offered one room as they were full up to three rooms which we could view and we finally chose room 3016 which looked out of the resort onto the ocean. A beautiful view.
If you are going to visit I would suggest that any room in the .0 building with a number below 45 be rejected because of the noise. The service (with the exception of the front desk) is fantastic. It is quite possible to lay around the pool and only move to the pool and loo the whole day as the wait staff will even bring you food at lunchtime. I have never stayed at such a clean resort with such beautiful grounds(when tipping please don't forget the general and ground staff).
The choice of activities during the day is awesome. There is a huge air conditioned gym, saunas, steam rooms, a spa pool (though be warned there is marble on the floor around this pool which is lethal when wet and there are no warning notices), yoga, tai bo, tai chi, cycling and much more which are all included in the price of your holiday.
There are two wonderful free form pools with swim up bars. However the holiday is sold as romantic and I believe this is false. There is constant muzak playing throughout the resort which drove us mad after two days and the general noise level is appalling. Shouting at your wife is never romantic. On one memorable occasion we went to the "quiet" spa side pool and we found some chairs partly in the pool. There was muzak behind us and then a jazz band started up in the restaurant nearby. As if that wasn't enough water aerobics started up in another nearby pool. I turned round to my wife and shouted to her "romantic here isn,t it?". I think if we hadn't kept our sense of humour we would have had a breakdown. There are two lovely courtyard areas which I was looking forward to relax in but this is not possible due to the general din and clatter. We did try a couple of times but gave up after a short time. If you feel the need to totally escape the music and noise there are only three places and these are the far end of the Spa Lagoon, the sauna and steam room.
The drink selection is good and the cocktails are great.My wife and I know and love good wine and sadly the resort wine is poor. The pool bars tend to serve weak drinks for obvious reasons and we found the strongest drinks at the Spa pool bar and the Spa lobby bar. If you tip the drinks will keep coming even without asking (turn around and another drink has appeared by magic). Now for the nasty side of this. We tended to avoid the swim up part of the pool bar as it was full of loud, drunk,obnoxious people shouting racist filth at the poor hard working staff. If you are one of these people please remember that when your ancestors were scrabbling around in so*** in mud huts the Mayan people were building one of the greatest civilizations in the world.
I loved swimming in the man made lagoons. There are lots of fish to see and you can get a snorkel and mask if you want one (included in the price of your holiday). There were lots of upset people there who were expecting a real beach and this is because the travel companies are not honest when describing it in their brochures. It should be sold as a positive as you could spend a week in Cancun and be unable to go in the sea. Here you are protected from the crashing waves by a coral wall and can always swim. We found the food wonderful (but not room service). The breakfast buffets are huge with an enormous choice of around 35 things to choose from. There is also an omelette station, French toast station and a wide choice of bread and cereal. In the evening we mainly ate at La Huerta as we are both vegetarians. The food here was true a la carte with wonderful tasting, beautifully prepared food that would cost a fortune if eaten at home. The service again was outstanding. It is supposed to have a dress code though a lot of people didn't make any effort though the jeans and baseball cap brigade were made to look silly by those of us who had made the effort. I was rather annoyed as there are only two places with a dress code and these people could have eaten elsewhere.
The maid service is fantastic with towel animals, a spotless room and a turn down service at night. Please give large tips to the maids. One last word on our travel. We flew Premium class with First Choice airways and the service going out was very good. Coming back it was appalling with an unhelpful and grumpy cabin crew. I don't think its worth £500 extra per couple for this service. On an 11 hour flight for that extra money you should be treated better.
First Choice have now dealt with our complaints about the rep and room to
our satisfaction. Our complaint was dealt with quickly and efficiently by
them and we would use them again because of this.
My wife and I wouldn't go to the resort again for the reasons given but we
would go back to Mexico. 6/10.
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