|Old Reviews - El Dorado Seaside Suites|
Arrival: August 2008
Restaurants and Bars:
Activities on and off the Resort/Hotel:
Arrival: April 5-19 2006 April 5-12 2009
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Activities on and off the Resort/Hotel:
Restaurants and Bars
Restaurants and Bars
Arrival: October 2008
Restaurants and Bars
Activities on and off the Resort/Hotel
Arrival: Jan 23 - 30
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Activities on and off the Resort/Hotel:
The staff were the nicest, friendliest and genuinely happy we've ever encountered!
We will definitely be returning to this resort.
Arrival - We were checked in right away. This would be the upside to traveling all day and arriving at nearly 6 pm. We were served champagne upon arrival which was a welcome touch. IO had read people who complained about this feature as they felt the champagne was not of the quality they were used to/not chilled enough. WOW, that's just plain UNGRATEFUL!
Rooms - Our ocean front room was beautiul and could not have been more inviting/relaxing and romantic. Since we were being married at EDSS our room was part of our wedding package.
Restaurants - We enjoyed having the variety of resturants during the course of our stay and (considering other AI's we've been to). We felt the service to be outstounding and tremendously accomodating. We never felt rushed and enjoyyed the relaxed pace of the dinner. I must address several complaints I have read regarding the pace of meals: If you consider 1.5 hrs spent dinning while enjoying the company of your significant other/family/friends w/out the usual distractions(kids--need I say more?)to be a significant detractor from your stay; may I suggest Disnyland next year? Seriously.
Bars - Service was always gracious and with a smile. They offered "your usual" or an invite to mix it up a bit with something you may have yet to try. I never ahd an issues with any of my selections. Beer was cold, margs tasty, wine was satisfactory (we did'nt expect it to be the smae wine we drink at home--were in Mexico not Bordeaux)
Beach and Pools - The ocean on this part of beach was not rough and provided outstanding snorkling opportunities (better direct access than any place we have previously stayed). It was not a good swimming beach directly in front of the resort but down the beach was much better.
Grounds - Gorgeous. Well taken care of, beautiful flowers. They spend a lot of time and effort to make this a point of difference.
Activities - We enjoyed the activities so much than I did which he enjoyed. The activities staff were in my opinion the best I have seen. They work VERY hard to make everyone feel welcome and to join in. They were our favorites amoung the entire staff at EDSS.
Tours - We wnet to Playa the day before we got married and it really rained hard that day so we certainly missed soem of the fun. But we sound ourselves anxious to get back to the resort as we had everything we wnated right there. We also took the colectivo to Tulum to tour the ruins, which was a great 1/2 day trip.
I made reservations yesterday to return for our 2nd anniversary in May. We knew the day we left EDSS we would return. We rotate our trips between "working vacations" where we are touring each day with trips to places like EDSS where we can relax and unwind.
This is a tough review because we went to the hotel for a large wedding so we have our experiences and the experiences of others to draw from. There were many highs and many lows. Additionally, it was our first all-inclusive experience, so we didn't know what to expect. The hotel is definitely beautiful and perfect for a specific type of travel. If you want to do nothing, lay on the beach, drink a beer, and be with your significant other or another couple it's perfect. But, if you wish to explore or have a cultural experience, it's not for you.
The location of the actual ceremony was lovely. The photographer was great. The mariachis were fun! They had a donkey that said "Just Married" around his neck. The reception on the beach was nice. The setting was perfect.
FYI--There is a nude beach next door and many at our hotel went topless. That's fine, except when during the ceremony the guests have to stare at large ladies and their large breasts sitting 20 feet away. Luckily the photographer avoided them. It was a tad tacky on the guests behalf.
One particular, but by no means only, story of the hotel--the hotel is 18 and over. The groom has a sister who is 16. Of course they got the sister cleared way in advance otherwise they wouldn't have booked the hotel. The family got rerouted and then stuck in Mexico City for a day and a half. When his parents, siblings, and grandma got to EDSS late the nigth before the wedding, they were told that they'd have to find somewhere else to stay. By tthis point they had already missed the rehearsal dinner. The family had been traveling for 2 days and wearing the same clothes. They were frustrated and told they had to go somewhere else--the groom's family! After some serious "discussions" it was resolved, but their room was downgraded. Things like that just shouldn't happen!
If you don't get up and on the beach by 8 am you can forget getting one of the lovely beach beds. I went at 830 and they were already gone. People claim them all day but spend a maximum of two hours there.
The hotel employees were overall quite friendly and helpful, especially when they bring you room service for breakfast that you can order the night before.
The activities that the hotel offers are not very serious. I went to yoga and it was about 30 minutes of stretching your arms. We tried to go snorkeling but the guide never showed up. That was it for us. Some of the people we were with did the water aerobics and thought it was fun.
The hotel also isn't very good about giving guests information. One couple wanted to go to Tulum on a Sunday. The hotel said they couldn't do it on Sundays. But, they didn't tell them that they could take a cab or get a collectivo for $2 and $4 for entry. Once they found out, they were quite frustrated.
We grew to like the hotel, but there were definite frustrations.
After reading the previous review I must admit that the review by the disappointed couple must have been the usual rude vacationer we often come across as we had an excellent time at this resort and were catered to like royalty! I guess you get treated like you treat others…
We were at El Dorado Seaside September 11 to 18 for our honeymoon and had a blast. We booked our trip through Selloffvacations.com and got an awesome deal for 2K total for two people ocean front Jacuzzi suite. We spoke with some other guests and found out they paid almost 3.5K for their trip through an agent…crazy!!!
We also took the collectivo to Xel-ha for a day of food and snorkeling, and again since we went on our own, we saved a ton of $$ instead of going on the standard tour offered at the resort. Going on our own also added a touch of adventure because you get to see the parts od mexico you don’t on the big bus.
* - the collectivo is a passenger van that travels along the main highway from Cancun to Tulum and passes through the main towns like Playa del Carmen. It is A/C and the locals take them to work. It cost us each 20 pesos from the resort to Playa del Carmen ($2US) where the taxi costs $20US, and the collectivo stops just north of 5th avenue where the shopping is. There is a fantasic shoe/boot store right at the corner of the stop where they park and you pass it on your way to the shopping area. Great deals on leather boots!!!!
Sorry to say I was not impressed with the Resort.
The driver in our van stopped along the road & asked if we wanted to go in & buy beer?? Why would we if we are going to an all inclusive resort?
When we arrived at the resort, the front desk was not very friendly.
We requested upstairs rooms, ours was upstairs & the friends we travelled had a ground floor.
We requested repairs in our room, they did come by & checked but it did not work any better.
The beach was was nice, but the water was all coral, definitely a need for water shoes, the sand was very course, could not swim at the beach, too much coral.
The food was pretty good, nice restaurants, The buffet restaurant, had cats wandering about all the time, lucky we are cat lovers.
The bar service was good, a nice variety of mixed drinks, but the beer was not great.
Sorry to say, but my view of Mexico was not great.
Flight and Tour Operator:
The Resort and Clientele:
This resort used to be under 200 rooms in size. It is currently expanding and once finished, will have approximately 300 rooms. These new rooms are located at the back of the property (hence, no oceanview) in 3 storey blocks. Since we stayed one night in one of them, I can say that even though they are garden view, they are very lovely. The bottom rooms of these new blocks are the swim out rooms, and they look great! You can swim right out of your own patio down to the swim-up bar at the end! Brilliant!
Anyone who has seen this Spanish mission style resort before Karisma took over will see that it has undergone a major facelift. The buildings, which used to be different colours, have been painted white and cream. The rooms have been updated and I believe the plan is to have a Jacuzzi in every room. The gorgeous lobby looks brand new. Each block of rooms has its own concierge. This is a wonderful concept! Unlike other resorts where you have to line up bright and early every morning to book your evening meal, or line up at guest services just to ask a question, at the EDSS the concierge is available all day long to book evening meals, provide information, take care of problems, etc. In fact, on our first morning at the resort, Paula, our concierge called our room to make sure everything was satisfactory, and we were able to book our supper with her over the phone. How civilized! The grounds were lush, green and meticulously clean and well kept. Some reviewers have complained about the sulphur odour. This phenomenon is actually explained in a pamphlet in the room. This odour comes from the mangroves that are on the property. Our room was very close to the mangroves, but I did not find the odour particularly strong or bothersome.
During our stay, the clientele was mostly made up of couples from Britain and the USA. The atmosphere was quiet and relaxed since there were no large groups present.
We were moved the following morning to a ground floor room steps away from the beach. While this room was one of the older, original rooms, we were nonetheless very pleased with it. We still had the same big comfy bed, Jacuzzi, DVD/CD player, coffee maker, flat screen TV, patio with hammock and two rocking chairs, stocked mini-fridge (no extra charge), iron and ironing board, safe (no extra charge), a great makeup mirror, hair dryer, toiletries, bathrobes and more towels than we could possibly use, but with the added bonus of being just a hop and a skip from the beach. The A/C units in both rooms appeared to be quite new and were very quiet and efficient. I kept turning it off since I found it too cold on most occasions, even though we had it set to 25 degrees Celsius.
A few things in our room needed fixing (i.e.: lights, light switches, drippy faucet). We mentioned this to our concierge Paula who took care of it right away.
Beach and Ocean:
We ate all our lunches outside at the ‘Sandwicherie’ where we found the a là carte offerings of thin-crusted oven pizzas, guacamole and chips, quesadillas and salads more than sufficient for our needs.
Be warned that when requesting hot sauce (‘salsa picante’), you will be given their home-made concoction of chopped onions, habaneros and lime. While doing a good job in the heat department, this did not work for me since I cannot eat raw onions. I ended up requesting Tabasco after a few failed attempts. For future reference, I would carry around my own small bottle of heat.
As far as drinks went, Bob enjoyed his Sol beer, I loved the frozen margaritas and we both enjoyed sampling and tasting the various brands and types of tequila. This resort actually stocks several brands, so take the time to savour each one of the country’s national treasures! We also loved to sip on Xtabentun after supper at one of the two swing bars, but on some nights the resort would ran out (horrors!). The white and red wines offered at meal times were acceptable. (Rosé was not available).
For approximately 75 dollars US per person, you can book a romantic dinner right on the beach. The menu and booking is available through the concierge. We did not particularly like the menu offerings at the time, so we did not partake in this.
The only criticisms I have of the restaurants is that they are for the most part closed-in (only the Asian and Italian have outdoor tables, and these were not always available) and very cold! The A/C was on very high and I found the temperatures freezing, especially considering the fact I was dressed lightly for the warm evenings. It became a running joke with the staff every evening; they would see me and immediately know that I’d be asking them to lower the A/C. I must add however, that the staff were extremely accommodating in this matter. But, it would still be a better idea if the resort offered additional seating outside for those people like me who actually enjoy al fresco dining in warm weather!
Things to Do:
Along the same lines, this resort has a full-service spa on premises. We did not sample any of its services, but the seaside sunset couples massage looked interesting!
The low key nightly shows comprised of live bands and audience participation activities such as karaoke and casino night. Since we dined late every night, we usually missed the shows anyways, instead preferring to sip our tequilas or Xtabentuns at the outdoor swing bar while enjoying the warm starry nights.
Since all rooms include TV’s and DVD players, you can sign out movies at the front desk. I believe the movies are free of charge as long as you return the DVD.
Internet access is also available and is very cheap. I seem to recall that for one half hour the charge was approximately $3.50US. The PC’s are located in the lobby and this is arranged at the front desk.
For activities outside the resort, I do not think I need to provide a laundry list of the numerous tourist attractions that dot the Mayan coast. Since this has been our 6th visit to this area, we feel very comfortable and safe here and prefer to do our own sightseeing. The EDSS conveniently has a car rental desk right on site, so we were able to rent a small air-conditioned car for about 75 dollars US (including all taxes and insurance) a day. Our regular Canadian (provincially issued) drivers’ license was sufficient; no need for a special international nor Mexican drivers’ license. A car is the best and cheapest way to explore the many parks and attractions in this area; its convenience cannot be beat when doing extensive shopping.
NOTE: Exercise great caution when purchasing gasoline. Try to pay with exact change whenever possible. If you must pay with larger notes, keep an eye on the attendant at all times. We had a gas attendant attempt to trick us by a quick slight of hand ‘magically’ turning the 500 peso note Bob gave him into a 50 peso note. Since Bob was on the ball, and we are quite familiar with the Mexican currency, the guy didn’t get away with it. I’m sure they zero in on the tourists figuring most gringos can’t tell the difference between a 50 and a 500.
Since our stay this time was for only one week’s duration, we decided to visit only one attraction, have lunch in Tulum (where you will find additional ATM’s) and shop the rest of the day. We visited Hidden Worlds Park. I highly recommend this wonderful attraction to anyone who is interested in cave snorkelling and/or diving. We spent approximately 2.5 hours here and enjoyed every minute. A guide takes you to two underground caves and cenotes, and I guarantee you will find the experience exhilarating (yes, the water is much cooler than the sea!) and unforgettable. The underground system of rivers, cenotes and caves is very unique to the Yucatan peninsula and experiencing it should not be missed!
The refurbished Cancun airport now offers quite a large selection of shops, so if you forgot to purchase an item, or want some last minute souvenirs, you may find it there. The tequila selection at the duty free is quite extensive, as are the perfumes and cigars. Other items on sale at the airport are silver jewellery (although the selection is rather limited and prices aren’t as good as on the Pacific coast), Mexican pottery, Huichol art, T-shirts, hot sauces, snacks, and other souvenir knick-knacks, and Mexican coffee.
If you still have questions, email me at: Ivona_Lancaster@hotmail.com
My husband and I just returned from our trip to the ElDorado Seaside Suites on June 1, 2006. I have to honestly say we were highly dissapointed. The service was very slow. We had to wait atleast 1hr every time we had a dinner reservation. One time we ordered room service and it took 2 hrs. It was like we were there to serve them and not the other way around. Our room was nice but there was a couple down from us that had major trouble. Their air conditioning went out. After two days of not having it fixed and them not getting shipped to a sister hotel (there were no other room available at the resort) they left 3 days early. I would not advise anyone to go to this resort. The only thing I can say I actually enjoyed was talking to the bell boys. Gilberto and Victor we loved you guys! I would not recommend anyone go to this resort. Any questions email me @ email@example.com
We travel every year, and prefer Mexico, but have travelled to the Dominican a couple of times. As a way of comparison of the kind of resorts we are used to staying at, here is a list of where we have stayed;
Riu Yukatan Barcello Maya Beach Resort (would not return) Occidental Grand Xcaret Occidental Grand Cozumel Riu Bambu (Punta Cana) Riu Mambo (Puerto Plata)
We stayed at the El Dorado from Feb 10 thru the 17th. I would have to say I was disappointed in our overall experience with the EDSS. Briefly, here is a list of things I found to be below the level of service I have come to expect at 4+ to 5* resorts.
When I travel, when it comes to the bar staff, I wait until the last day to tip those who provided outstanding service. At all the above mentioned resorts, with the exception of the Barcello, I tipped a couple of bartenders $20, and one occasion, spent $80, as 4 of them were wonderful. Needless to say, I saved myself this expense at the EDSS. As well, the resort advertises International Brand Liquors. This is not the case. While the bottles may indicate that, IE: Canadian Club Rye, J & B Scotch, I can assure you that is not what is in the bottles. Being a Scotch and Rye on the rocks drinker, it was easy to tell these were not the actual brands when the taste is not hidden by pop or juices. Even the Kaluha was not the real thing.
They are currently building another section, and everyone I talked to felt they should be repairing what they have first. IE: The dock is gone due to the hurricane, and should be re-built ASAP, as without it, swimming is difficult. It appears there will be another restaurant, and Italian, opening soon, but was not available when we were there.
I could not recommend this resort for the price the are charging.
We just came back from a 4 day trip to this resort. All I wanted was some quiet time and maybe a little snorkeling at Xelha. Well we arrived from Minnesota and found our ground transportation to the resort which was a 1 ½ hour trip with 3 stops on the way to drop other vacations at other resorts. When we arrived we were greeted with our room was not available because they were having trouble with the water and it wouldn’t be fixed for 2 days. We were then placed in a taxi with some promises for our return to the resort. We then went back to Cancun to the Omni hotel. This hotel was great but wasn’t what I had intended when I booked the vacation. We then went back to the El Dorado seaside suites and then began another round of bait and switch.
When we left we were told we would have a Jacuzzi suite, tickets to Xelha and a massage for me. The manager said our room wasn’t ready and it would be just the oceanside suite that we originally had even though he promised us the jacuzzi room. We ate lunch and I did get my massage but that is all we did get. All the other employees had to work doubly hard which they did to make up for my disappointment. The food was exceptional and the waiters were very attentive. Our jacuzzi room that we eventually did get was very nice and we were at the quieter end of the resort. I’m sure if you stayed closer the bar area it may have been pretty noisy.
I’m not sure that I would go back to that resort again just based on our experience in the beginning. Would like to hear fromothers and I know there are because we spoke to them and their experiences.
WARNING: The consumption of tequila shots may cause you to think you can sing! Here is my run down of the el dorado seaside....
First off Cancun airport can be over whelming there are many helpful people to get you to where you need to go. Keep your passport or I.D. out, plus you well need your ticket stub to show once you have picked up your suitcase. Bus ride was great they offer you corona $3.00
At the resort internet is $6.00 for 20 minutes. connects right away not dial up.
Service everywhere very good, all rooms face the ocean. The grounds are well kept.
ROOMS- are very nice, large, clean, bed is huge, coffee maker (never used just had coffee at restaurant). iron and iron board, dvd player, you might want to take along some cds as t.v. is very poor cnn and one english speaking channel. Safety deposit box is free, if you lose key $100. Shower is enormous inside is a dryer to hang your bathsuits, right under towel bar. Girl comes around at 6:30 to see if you need more towels. Showers have very poor pressure let water run for at least three minutes to get hot water. and drains very very slowly. Our screen door broke I called it was fixed within the hour. They restock bar at 4:30 daily.
RESTAURANTS- no dress code for breakfast or lunch. You have to make reservations for supper men can wear dress shorts and sandals, shirts are suppose to have collars, but saw men with t-shirts.
Fun crew walk around trying to get you involved and make your stay more enjoyable, the are great! there is lots of day time activity to do, the swing bar fun place to be, also every night at 9:30 there is something going on in the lounge, fun stuff. At the end of the pier go see feeding of the fish everyday at 11:30, that is pretty neat.
Huge beach towels for the beach, we just go get ours and put them on our chairs before we headed for breakfast, could never get a bed.
If you are leaving the resort the guy out front of the lobby will call you a taxi to come in and get you.
There is a gym with 2 treadmills, 4 bikes and weights.
We went to xeh ha great time, taxi there $16.00 back $18.00 gate $29.00 each that includes tubes and life jackets. lockers $2.00 towels $3.00 snorkeling $10.00 pictures $9.00 all inclusive $56. each. Beach at resort pretty much sucks, there is so much large coral reef, to hard to swim and walk.
My wife and I just stay at the El Dorado Seaside Suites late Jan 05 along with 3 other couples My wife and I have been at 4 other resort in the Mayan Riviera area before we pick this place cause are travel agent recommend it and the price was right .
It is very lay back hotel you never feel crowded the wait staff was great big glass no need to bring a bigger cup like some of the resort to drink from.
At first I didn't like some of the resort feature's the no buffet mean dinner could last between 1.5 to 2.75 hour to have all 5 course but as my wife say as American we eat to fast don't enjoy the food and the company the food was fantastic !!! Breakfast there is kinda buffet but you can order breakfast if you like also. Lunch you can order burger & fries or lots of think don't forget too ask for the Ice cream that was very good !!!! and then go in side and get salad . There a more fancy lunch you can get inside the Blacken swordfish was great! .
Big thing you need to bring is aqua shoe's the beach is made of ground coral not soft sand that we have had at other resorts like the Copacabana or the resort's in Play da Carmen the beach is much better to ride surf or sail, swim in surf there in play da Carmen but more people too . But not at the El Dorado
the beach at El Dorado Seaside Suites has a small swim area with no braking waves because the reef about 200 yards out the snorkeling is great for reason and you can feed the 300 fish off the pier . the pools in January where very cold I think none of resort's heats there pool in 3 months of are winter there way to cold to enjoy !!!!
There a great bar on south end of the resort with swing all round it that was the hang out
they have these little hut with queen size beds on the beech that was the place to relax your vacation away
Out of the 4 couple's 2 them had plumbing problem in there room they fix by change rooms I recommend the Jacuzzi room!
I will get up go layout on hammock in sun or walk 50ft to ocean , that was great treat too! over other resort To be that close to the water . People ask if I go back? I don't know what to say I missed being able to swim & jump in the surf right in front of hotel on soft sand . But not have crowds of people and no kids has it plus and the good staff too. and the great food I may be back !!
My husband and I stayed at the El Dorado Seaside Suites from January 7 -21, 2005. I am writing this review because I had a hard time finding reviews that gave this resort the justice that it needs.
We will DEFINITELY RETURN to this wonderful resort! It touched our hearts and we had the best time!
The food is well prepared and presentation excellent at all three restaurants. My Husband liked the Mexican best, my favorite was the Asian (but all were great)! Sometimes the portions can be small – so don’t feel guilty to order a lot. Make sure to order the Philadelphia rolls at the Asian – so good! When eating at the Mexican, order a Mexican coffee – the waiter used fire to make it – very cool! Plus . .if you like desserts, eat the tequila honey pyramid at the Mexican, definitely try the cheesecake – and don’t forget to order some vanilla or chocolate ice cream (it’s worth it)! A little secret for you . . .order the ice cream even if it’s not on the menu . . do the same with bacon at the breakfast buffet. Make sure to eat lunch at the sandwich place by the swing bar, the mediterainian vegetable pizza was my favorite - and DON”T FEEL GUILTY about feeding the cats! (It’s the only time when it’ll be acceptable).
Our room was beautiful! Tip the housekeepers for the towel critters, don’t use the air conditioner (if you don’t have to) and sleep with just the screen door shut – the breeze and ocean sounds are great. Make sure to let the hot water run for a bit (it will get hot) and enjoy your Jacuzzi tub! We loved the hammock as well! Awesome king sized bed with plenty of pillows! I had no problems sleeping! The gardens around the resort are beautiful was well – take many walks and enjoy them! If you can, catch a gecko for me – I always tried, just so I could hold one, but they’re quick!
The beach was also beautiful! The sand was soft and there were plenty of beach chairs to go around. Make sure to bring water shoes because of the coral reef (it’ll hurt if you don’t) and be prepared to snorkel! The water does not get real deep – but it was warm and full of fish! My hubby and I strolled along the beach many times! The day beds are a nice feature as well! In fact, we spent so much time at the beach, we didn’t need the pools (except for my hubbies morning laps). Maybe I’d have used them if it was a different time of year.
The entertainment is better than I had expected. I read so many posts about how boring this resort is – and I didn’t think it was. I mean sure, there was no drinking and partying until four a.m. – but the people staying there weren’t big partiers! We were all past that stage in our lives (I’m 29 and my husband’s 31). The main hub was the swing bar which we stayed at many of nights until 1:00 a.m. All the guests staying there mingled with each other and even danced in large circles – it was like one big party. Just remember, most are couples. We met some awesome people whom we hope to keep in contact with. Oh, and order a Mama Sita (sp) drink at the bar- not on the menu but very yummy! Yes – shoot that tequila!!
There’s plenty if activities as well – from volleyball to boche ball, to swing lessons, pool aerobics, Spanish lessons, etc. You could definitely stay busy! The animation crew was awesome in getting people involved and getting real personal with the guests. They felt like buddies you’d had for years! These young people work really hard at what they do & I can not say enough positive things about them.
DO FEED THE FISH!
Remember . . . .you are in Mexico so you can expect some glitches here and there. Your on holidays though, just relax and go with the flow – nothing’s that bad! Have fun!
DO TIP THE STAFF!!!! They deserve it! Plus, you’ll be amazed at how much harder they’ll work (even though they don’t have to). If you can, bring some things from home (sports caps, crayons, care packages, etc). The staff loves stuff that they can’t get in Mexico.
ENJOY YOUR TRIP to this resort! We can’t wait to go back!
Just got back from spending New Year's Eve holiday at the El Dorado Seaside Suites. The resort is about an hour's drive south of Cancun. I didn't think this sounded bad at all in terms of time and liked the idea of seclusion, but I have to admit that I was very jealous as the other people in our vehicle were getting out after 5 minutes, 10 minutes, etc. and we were the absolute last ones to finally get out. And of course, we had a very early morning to get back to the airport for our 10:30 am flight.
The resort however, was very beautiful once we arrived. The buildings looked very classy and well decorated and the landscaping is very nice and well maintained. We had a "junior jacuzzi suite" that had been remodeled and it exceeded my expectations. The floors were marble tile. There was a beautiful 4 poster bed. The room did have a mini bar with water, soda and beer, although we were very disappointed to find they did not give us coffee for the coffee maker until we finally asked for it on the 3rd day and then there was no cream or sugar. The room had a jacuzzi as promised as well as a large marble tiled shower. We were on the second floor and overlooked the beach with a nice view, and the hammock on the balcony was very relaxing.
As stated in other reviews, this resort is about slow pace and relaxation as opposed to a festive party atmosphere. Although there were supposed to be entertainment at night, it was non-existent except for New Year's Eve when they did have a live band that played primarily disco at the main bar. The bars and drinks were very nice and the bartenders were professional. All of the restaurants were very beautifully decorated and the ambience is wonderful. The food however, was very average in my opinion. Even exotic dishes like lobster and sushi that were beautifully presented were not fresh at all.
My main gripe is that the service was very slow and inattentive. Although it did not bother my girlfriend because she said she didn't get full as fast, I personally did not like the ala carte style at all. I had stayed at a different resort where almost every meal was buffet style, or you could at least get a QUICK meal even if it was just a burger somewhere at any given time. Here, the only meal that was buffet style was breakfast and even then the best part - fresh made omelets, eggs or pancakes - had to be ordered. Otherwise ANY time you went to any other restaurant, you had to sit down, wait for a waiter (which sometimes was 10 minutes or more), then order, then wait again for sometimes as long as 20 minutes for your order to come, or in the case of dinner, your FIRST course, then there would be another terrific delay for your other 2 or three courses. In my opinion, this was not relaxing at all, but more like poor service and wasted time. For example, if you were enjoying laying on the beach and just wanted a hamburger, it was usually about an hour by the time you finally got a waiter, ordered and then waited for your order to get there. Even if you're just waiting to get back to your beach chair, this seemed very excessive for a simple meal to me. Also for the evening dinner, you had to make reservations. I didn't like this because I didn't like having to look at my watch to make sure we would make dinner on time. In my opinion, when you're paying extra for all-inclusive, you should never have to worry about meeting a schedule like you do when you're NOT on vacation.
We did pay extra to use the spa. My girlfriend got a facial and I got a massage which we both thoroughly enjoyed and felt it was worth the extra expense.
The beach was beautiful and the reef is stunning! I thoroughly enjoyed the snorkeling. I will say that some sort of footwear is essential because there is coral everywhere! That makes for great snorkeling because the wildlife is amazing, but it is hard on the feet. On the beach itself the white sand if beautiful. There were plenty of beach chairs and gazebos and "beach beds". Very nice large beach towels were provided. All of these amenities were exceptionally nice. There were actual waiters on the beach occasionally, but again they were overworked and very slow. We even had one who actually never even came back with our order.
My last remark is regarding the swimming pools. Granted it was January, and there was always a breeze coming off the ocean, but the water in the swimming pools was so cold that NO ONE would get in them. I was really looking forward to the swim up bar, but could never convince myself that it could possibly be worth braving that frigid water. It would get down in the 60s at night and I guess the water just never warmed up in the daytime. I really wished that the water would have been heated. Then there would have been a lot more people enjoying the water. The other problem this led to was that the hot tub was always full. Glad we had a jacuzzi in the room, but it would have been better to enjoy the hot water with a bar tender near by.
Bottom line: Overall I had a good time during my stay at the El Dorado Seaside Suites, but the next all-inclusive I choose will at least have buffets available, and hopefully better entertainment. Also, I will pick a time of year when I know the water will be comfortable.
Just came back from El Dorado Resort soon to be El Dorado Seaside Suites October 9 thru October 16, 2004. My sister, friend and I spent seven days at this 4.5 star resort and would be willing to answer questions if requested. The resort is very small and intimate. If you are a couple looking for relaxation you will find it here. On the other hand if you are looking for excitement you will not get it! The front bar open up at 10:00 am and close at 6:00 pm. The main bar opens at 10:00 am and closes at 1:00 am. If you are an early bird this place is made for you, but again if you like to party stay at home, the bars stay open later!! The entertainment is almost void. If you want to play pool volleyball for shots of tequila, it is available and is the MOST excitement you will get. Twice a week they have shows that are so-so and after that they have a Disco (never saw a DJ). They played music until 11:30 but could never seem to clear the chairs s! et up for the shows from the dance floor so there was no place to dance! They scheduled Bingo one night for entertainment but the man with the cards never showed up so they rescheduled it for the following evening for $5.00 US for each card and only played one game. I have been to many resorts and have NEVER had to pay for entertainment. Paddle boats are offered free of charge and if you get one you will know why. The backs were all broken, we were told that they were sorry but that the boat we received was the best that they have, whenever you leaned back it slipped out of position (I weigh 130 lbs). You can snorkel (great) but you need to keep a watch on the time otherwise you will have to pay a $12 US charge as a late fee after 2 hours.
The bartenders and waiters were great, we cannot say enough about them (top notch), but the drinks were watered down. In all seven days we never saw anyone drunk (thats a positive) and some people were drinking all day and night! The food and presentation were exquisite, that of a 5-6 star resort!
LODGING- look out! We researched this resort before we made reservations and everything you read states that all rooms have a mini-bar stocked daily, DVD player, and roll away beds at an additional charge. No mini-bar, no DVD player, and no roll away beds. We were in an unremodeled room (no problem) but, the tiles were falling off of the walls, the lighting was so low that we were unable to see ourselves good enough to apply makeup, the ceiling fan wobbled noisily, and the room smelled very bad (perfume we were told). When I took my first shower the shower head broke off on my head! When we asked to be moved to another room we were told that they had none, we asked to be moved to another hotel and were told that we would have to pay the additional charge (no problem) but, we would also have to pay for our taxi fare to another resort!!! Again, I am a seasoned traveler and have NEVER been so disappointed. We heard mixed reviews from oth! er vacationers and it seems that if you pay for the upgraded rooms with Jacuzzi the rooms are grand. Oh yeah, just a word of advice, when you leave Mexico please make sure that your suitcase/bag does not weigh more than 44 lbs. Take 2 if you have to, otherwise you will be charged $25 US per suitcase to get out of the country.
Came back two weeks ago from a relaxing week from El Dorado Seaside Suites in the Mayan Riviera with my boyfriend. We went 7 times to Cuba and decided that it ws time for us to try somthing different.
Pros: It is a small hotel. There is NOT much to do. If you are looking for entertainment this is definitely not the place to be. That was ok for us because we were 3-4 times busy in all day in excursions. The food was gopod for our standards. It is definitely much better than in Cuban hotels. Plate presentations is really nice and food is tasty. Therre is no buffet except in the morning which is a good thing because there is no waste adn you try a different thing every day. The Italian and Mexican restaurants wer good. The service in the hotel in general was excellent, the staff was very efficient and friendly.
Snorkeling was absolutely worth it. The beach is not that great compared to Cuban beaches beacuse of the fact that there is coral, but it brings in more species and fishes around. I definitely recommend having water shoes. You never know what you step on. Excursions were all worth worht it. We went to Tulum for half a day. We took the collectivos for about 1-3$ US each. Taxis there are expensive. The collectivos are usually mini vans that are air conditionned and are as safe as taxis. We went to Chichen Itza- it was so worth it. We went to Playa del Carmen for two half days to do some shopping. The silver is worth it but you have to bargain.
Cons: The hotel was previously named El Dorado. A little more than half of the hotel has been renovated. We were not in a renovated room but the room was still spacious and clean. The door handle from the bathroom was broken. The shower definitely sucks; there was not a time that the shower stayed at the same temperature for the whole shower. And of course the pressure is non-existent; it took me about 5-10 minutes to rinse off my long hair. We heard that the renovated rooms were beautiful and most of them have a jaccuzi in the bathroom or on the balcony (Of course at an extra cost). They did charge us an extra $24US for the week for the safety box, which was supposed to be included in the price.
To summarize, we really enjoyed our time in Mexico. It went by so quickly. I do not really understand people who say that the hotel is terrible. It is a good small relaxing hotel. I just wish that we had a renovated room. Service was very good.