|Old Reviews - Occidental Allegro Nuevo Vallarta|
Arrival: March 2009
Restaurants and Bars:
Activities on and off the Resort/Hotel:
Just returned from a fabulous 1 week vacation at The Occidental Allegro Nuevo Vallarta Hotel. Flew direct from Winnipeg via Signature Vacations (Skyservice) Had breakfast and entertainment on board. Actually landed in Puerto Vallarta about ½ hour ahead of schedule. Luggage was waiting for us when we got to the conveyor belt. We did wait 30-45 minutes for 14 people who never did make the bus going to the resorts. They are probably still in the airport, listening to the time-share people LOL. I think there should be an announcement on the plane, warning newbies.
Arrived at the resort to be greeted by the Occidental Rep (Sheena) who escorted us to check-in. There we were told “Welcome Home”. I thought that was a nice touch.
Three days before we left home, I had emailed the resort and requested a king-size bed, if possible. We were thrilled to open the door to our room and see a huge bed and an ocean view. The room safe is free. There was an iron and ironing board and a coffee maker in the room. It was spotless.
Our room was very cold upon arrival, but Sheena told us to go to the front desk and ask for another blanket. Within 10 minutes, housekeeping was at the door with extra blankets. The first time we used the shower, the pressure was low and there was no cold water. Again, within less than ½ hour it was repaired.
Met the General Manager at his cocktail party in the lobby one evening. What a clever man. His theory is to tell him what you don’t like, and he will try to resolve it. He wants everyone to have a good time for their money. It is better than stomping about mad, and bad-mouthing the resort when you get home. His staff are absolutely terrific and Happy. Working for such a nice man, I can see why. Everyday at 3:00 they all gather around the pool and do the “Hasta la Vista” welcome to everyone. Nice for us, a break for them.
The food was fabulous. (Gained 6 lbs) and the drinks were NOT watered down. Saw several people who were proof of that. LOL The entertainment at night was great. One evening it was a professional dance troupe, but the rest of the time it was the animation team. They do an excellent job.
We did participate in water aerobics, and played volleyball in the pool. Won a tee-shirt at Bingo. Played trivia around the pool. There is also beach volleyball, badminton, horse-shoes, tennis, basketball, Bocchi, Croquet, shuffleboard, a huge chess set, ping-pong, bicycles, dance lessons, Spanish lessons, cooking lessons, kareoke and a mini disco.
We went to the Mexican a la carte restaurant one evening, which we enjoyed, but preferred the buffet. Loved the omelet/egg station, and the gentleman making fresh pancakes and waffles. Every evening there was a different theme (Mexican, Oriental, Italian, International etc) Didn’t try the Italian a la carte, but gave that voucher away to someone who raved about it and was thrilled to be able to go again. Snack bar had burgers, hotdogs French fries etc
We took the bus to Puerto Vallarta one day and had to transfer at Wal-Mart. WOW - is that a Wal-Mart!!! Bought our souvenirs there. It has a full grocery store, appliances, liquor and everything else you could possibly imagine. Then continued downtown and walked along The Malecon into Old PV. Were lucky enough to go inside Our Lady of Guadalupe church just before it was being closed for the day.
Also did the Yelapa/Majahuitas snorkelling tour by catamaran. Loved the partying on board, but was a little disappointed at the lack of beach/kayak time. We had 6 dolphins leading the way, right at the front of the catamaran. Then another day we did the Canopy/Zip-line tour. It was so much fun. We went by jeep into the Sierra Madre Mountians and zipped from tree platform to tree platform, in all about 1 ½ miles of lines.
Flight back was early again, even though we had to stop at Mazatlan first. Again supper and entertainment onboard.
There is The Paradise Mall across the street from the resort, where you can use Internet services. There is a laundromat and grocery store, as well as Domino's Pizza, McDonald's and Subway.
Loved it, loved it, loved it. Would go again in a heartbeat, and HIGHLY recommend it to anyone. There were all ages there and never heard a complaint from anyone. Met people who had been to neighbouring resorts and said there was no comparison, and some of the others were 5 star.
A 4 star hotel with 5 ***** service.
On arrival we were shown our rooms, nothing exciting there just standard hotel rooms which were very clean and comfortable. Our room had a view over the shuffleboard area and was very quiet at night. NOTE: if you go to sleep early do not get a ocean view room because the shows are loud on that side but are over by about 10 pm.
The grounds were immaculate, always getting groomed. If you take the time to walk around the grounds you'll see cactus, banana trees and bushes in shapes of dogs, turtles and Mickey Mouse.
Pool was descent and you always had plenty of space to swim. (Even at 2 pm I was the only one in the pool).
Beach was gorgeous... literally golden sand, even in the ocean it look like there was gold dust floating in the water. NOTE: The ocean depth is very gradual, no big dip or drop. Great for kids and novice swimmers too. The other side of PV we noticed that there is a big drop 2 feet into the water, just keep that in mind. I see that nobody really talks about this. One morning we did see dolphins and whales from the beach, right in front of the hotel so keep your eyes peeled.
The hotel offers a staff of "entertainers". The FUN CLUB which even if you go there alone will play anything you want with them from Ping-Pong to dominoes to the giant chess board. These people also do the shows at night. We saw 2...Grease and and barrage of stage shows in one, the Lion King, West side story , the spider woman, 42nd street etc. These were excellent and the costumes out of this world.
There is security all over the hotel, they are friendly and we never saw one problem... from the lobby to the beach. The beach is federally owned, so you'll get people coming up to you to sell you anything but a polite "No Gratis" and they will leave you alone. They do not get in your face or anything like that, their just trying to make a living, but if your up by the pool there not allowed in there.
When you get to the airport remember to walk through 2 doors, through the time share operators, it will look like airport counters if you just go through the one. Keep walking until you see people with tour signs, that’s who you look for.
The age variations were huge. From 1 to 90. It’s a bit of an older crowd (no offense) average age about 45 to 55. There were all sorts of age ranges. Maybe closer to spring break there could be a younger crowd.
The food was great!! A different theme every night and if you did not like something there was always something else there. The main restaurant is open at the edges to the elements. My wife hates birds and there are a few at breakfast only. The waiter offered us to make a table in the Italian restaurant for us so she would not see them. I ate the salads, the beef, the chicken and the fish, along with everything else, and found everything delicious... how do I say this... We were regular the whole week... wink wink, no problems and no need for the Pink Stuff.
Weather was great... 28 degrees everyday, no clouds, no rain just sun..
We going again next year same time........... btw take the tour to the falls see Hector by the Beach Bar (LOVED IT)
Staff and Service:
We recently returned from Allegro Nuovo Vallarta in Feb 2005. We were travelling with two young children - a 3 year old and a 1 year old.
Overall the hotel was quite nice. The service was good, the staff friendly and helpful. We were provided with a crib on request. It was suitable but, keep in mind that the cribs do not have bumper pads so you have to use blankets and towels to make them. The staff were great with the kids. They warmed up jarred food that we had brought from home and filled our baby bottles with cold or warm milk throughout the day.
The buffet food was quite good (7 out of 10 rating). Breakfast was the best meal - lots of variety. Lunch and dinner were fine but, as with all, all-inclusive hotels, you get a bit tired of the food by the end of the week. The variety for children is a bit limited. They had vegetables but it always comprised of carrots, broccoli and cauliflower (not the best selection for kids). They didn't really have a lot of 'kid friendly' meals such as grilled cheese, chicken fingers, soups, etc. If you are planning to attend any of the al la carte dinners, book early in the week as they fill up quickly (especially the Italian restaurant).
The rooms were clean and the entertainment was very good - we watched the show every night. The pool was nice but, didn't offer anything spectacular. They didn't have a pool bar or any slides/fountains. The one pet peeve I had was that you couldn't bring food around the pool or on the beach so you always had to eat at the restaurants (not the easiest thing to do with kids).
The beach was nice - always enough lounge chairs available and nicely groomed sand. Overall I thought that the Allegro was nice, not spectacular, but for the price, I would definitely return. There were a few other hotels along the same strip that appealed to us more which I think we will explore the next time we visit the area.
We went the the Occidental in February of 05 and I had NO negatives. Better yet - no neutrals, all positives. Let's start with the people. Pretty much everyone we encountered was actively nice. Resort staff were all professional and personable. Hard working and interactive - or as reserved as you are. This was an all-inclusive but looking back I now feel I should have tipped them way more than I did as they gave us service and attitude you'd expect AFTER a big tip. And NEVER did I get the feeling of an expectation of gratuities.
There were enough chairs on the beach and your stuff was safe while you were swimming or walking. No panhandlers. I think the beach merchants all work for the hotels. They did not press anything. Totally passive and we bought stuff because they were so low pressure.
The room was clean. Everything worked. Food was very good - I loved the fish dishes and the ribs and beans and.. and.. and - I lost four pounds because I ate lots of fabulous protein and no snacks. However, the snack place was also good with its made-to-order fast food and munchies. (OK - I went there one time). If you're a tea totaller - bring your own tea. I brought lose tea makings and the staff brought me hot water, joked about it. In two days they knew to bring it for me before I asked.
They have a wall FULL of thank you letters from happy customers naming staff by name. I agreed with all the ones I read.
We were told in advance that it would be fine if we booked our adventure tours at the hotel and they were so right. We did whale watching/snorkeling and a trip into the hills. They were totally wonderful and exciting and informative and I'd do them both again.
We did the 30 minute bus trip into Puerto Vallarta and it was an adventure unto itself. This is NOT a North American place. Colourful. Well used. Alive. I liked it and felt safe. Locals in town held the bus for us. It was the last one and we would have missed it. Stuff like that makes an impression. I could have shopped up a storm in town had I a mind. Jewelry was fantastic and cheap (I thought). If you want a good deal (on anything) just keep looking at it, and looking and looking and the price will come down. I didn't know the rules and did not want to give any low-ball offers so... maybe I paid more than I could have but I never felt ripped off. But next time maybe I'll barter. I bet if done with respect it's fun.
The resort is close to a small modern plaza with its bank machine (all you need), restaurants and shops and 2 internet places.
This was my first winter/resort vacation ever and I got everything I wanted. Safety, good food, fabulous service, adventure - and one neato bonus. During the beach bar-b-q we were sitting with a bunch of people and found out about the turtle hatchery 10 minutes walk down the beach. They give you little baby turtles to release at night. It was totally cool.
Between the resort and the adventure tours I gave our holiday a 125 out of 100. But then, I'm an exuberant guy.