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 Rex St. Lucian Resort - Reduit Beach —  Location: Beachfront - 90 minutes drive from Hewanorra Airport) - 10 minutes drive (GF Charles Airport Several meal options available - 120 rooms Description from resort website: 3 restaurants - 2 bars - Please feel free to visit any one of our restaurants or bars in the adjacent Papillon and Royal hotels. Beach activitites available $$ - Children's Club available on request  ~ Reviews posted on this page — 3 ~ St. Lucia Resort Reviews Index ~ The St. Lucia Travel Forum 
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| Rex St. Lucian Resort | Matt --- USA |
We stayed two nights at the Rex St. Lucian. That was all we could take and was the fastest we could conceivably leave. We arrived late in the afternoon on Saturday and were warmly greeted and offered welcoming drinks. Check-in was fast and we quickly were taken to the rooms. The rooms were sub-par to say the least. Furniture was poor and ambiance of the rooms was dismal. The bathrooms were bland and actually quite disgusting. But we did not mind because a vacation was not meant to take place in the rooms. The rooms were only a means of holding luggage and provided a place to sleep. About ten minutes after we unpacked we went to the front desk to get wristbands. We paid for the all-inclusive package at the hotel and wristbands distinguished this upgrade to the staff. The front desk disagreed and said we did not upgrade to all-inclusive. Hmm. I went back to the room and got documentation. Vouchers, receipts, and other paperwork directly from Air Jamaica Vacations were given to the front desk. Still they said it must be confirmed so we went along with the day. We were told to just charge everything to the room and it would eventually get cleared up. From that point on our trip was miserable. I personally have never encountered such a staff as I did at the Rex St. Lucian. They were not understanding, considerate, or even kind. Nobody smiled and nobody seemed to want to help out. We encountered this at the front desk with managers, inexperienced servers at restaurants, and other staff members. Our first night at dinner we showed up wearing shorts (our luggage was lost with the airline) and were not allowed to be seated. Even after explaining this to the host we could not be seated. When we ate the second night (this time with slacks) the food and service were both equally terrible. Wild cats roamed the restaurant begging for food (I presume slacks were required dress code so the cats would not scratch your bare legs). After asking staff member after staff member about the benefits to the all-inclusive plan we finally got a definitive answer. Only free buffet food was provided. The food was not free to the a la carte restaurants. Finally, after seeing enough disrespect, we decided to leave. On the third day of the vacation the front desk cleared up the misunderstanding and offered us the all-inclusive plan. The third day. We could not stand the place anymore. We could not stand defending ourselves everytime we ordered a drink when we would explain the situation to the staff and still be forced to pay and sign for drinks we already paid for within the all-inclusive plan. We left the Rex St. Lucian and went to the St. James Club in Morgan Bay. It wasn't until this point we could fully start understanding the degree to which we were treated at the Rex. St. James was absolutely fabulous and the opposite of the Rex. I will never go back to the Rex St. Lucian. None of the people we talked to at the St. James Club will go there. My travel agent was appalled and will not book clients at the Rex St. Lucian anymore. I took the time to write this to warn others of what you will run into there. We wasted three days of our week vacation at a resort with rude staff, poor food, no entertainment, and just an overall stagnant atmosphere. St. Lucia is wonderful, just know where to stay.”
| Rex St. Lucian Resort | Canada |
Stayed one night at the Rex on my honeymoon. Tour operator overbooked Club Morgan and sent us there. We hated it from beginning as it's not an all-inclusive resort but a street side motel. If you are looking for a motel this might be for you. They gave us all-inclusive privelages but it was far away from all-inclusive. If you didn't like the buffet you couldn't get a la carte and vice versa. No snacks in between meals or after 10pm. Rooms were ok - average. Rex has very little grounds and no activities. Beach was the nicest point of this place. I think there was only 1 bar open daytime. They made us sign for everything - even to get 4 quarters from a dollar bill for payphone. We went to Club St. Lucia next morning which is a 3.5 star but should be a 4 star and Rex should be 3.5. There was ni disco, gym etc. at the Rex. If you want true all-inclusive resort go to club morgan or club st. lucia. If you want a quiet motel Rex should be ok. People there where very nice to us as we didn't want to stay there - they understood why - someone else screwed up. Sandals looked the nicest for a honeymoon
I will send a review of Club St. Lucia later plus review of Grand Paradise Bavaro in Punta Cana where i got married 2 weeks ago
| Rex St. Lucian Resort | Ellen --- Detroit |
St. Lucia is a very pretty island and Reduit Beach (where the resort is located) is beautiful, with great swimming. The beach did get very crowded on those days when the cruise ships were in.
The beachfront deluxe room we stayed in was nothing special, but clean. The bathroom was old and could stand to be renovated. We had received a map of the resort grounds before we left and requested a first floor room between numbers 183 and 192, from which we were led to believe we could walk right out onto the beach. They forgot to mention the rather tall cement wall, which was between the rooms and the beach thereby ruined the sunset views.
We went on a charter through Apple Vacations, with an all inclusive package. It was a good thing that we had done our research and knew that the Oriental restaurant was not completely part of the all inclusive package. Others we met at the resort were shocked to find out that they only received a $40.00 EC (about $15.00 US) per person credit toward their meals there.
We are truly not picky people and would have really enjoyed our stay, except for the food and the service. The buffet at the Mariner had limited selections. Dinner was one of each, meat, fish and chicken, a few salads and so-so deserts. We did eat one night at the Rex Papillon buffet (the sister resort next door) where the food was pretty much the same. They also did quirky things like having tarter sauce available at lunch but never at dinner. They have a beach bar, lobby bar and the Mariner's bar and service was excessively slow at all three. They did not have any self-serve beverages, neither pop nor water. The beach bar closed anywhere between 4:20 and 5:00 and the lobby bar did not open until 6:45 or later so good luck getting a drink at sunset! Also, the majority of the staff was not very friendly.
I would return to St. Lucia but will never stay at the Rex resorts.
Last updated: August 15, 2004
